We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI-driven solutions for the future of customer engagement. You will collaborate with designers, engineers, GTM teams, and the executive leadership to build cutting-edge AI capabilities that accelerate growth and lead to market leadership. In this role, you will oversee a mix of strategic product leadership and people management, with the opportunity to guide both product innovation and team development. As a key partner to our GTM teams, you’ll serve as the face of the AI platform, engaging with customers, prospects, and partners to drive adoption and success. Job Summary: The Principal Product Manager is responsible for leading the development and management of complex products from ideation to launch. This includes defining product strategy, conducting market research, developing product roadmaps, and collaborating with cross-functional teams to ensure successful product launches. The Principal Product Manager is a senior leader who provides guidance and direction to other product managers and technical staff. Duties and Responsibilities: Lead the development and management of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards Work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure that all aspects of the product are aligned Develop and maintain product roadmaps and feature backlogs, and track progress against milestones Conduct market research and gather customer feedback to identify customer needs and pain points, and use this information to inform product decisions Develop and maintain strong relationships with customers and other key stakeholders, in order to identify critical use cases that can be solved by AI solutions and gather feedback to impro
Senior Manager, People Business Partners (PDESS)
Role overview
Job description
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Function as a consultant and counselor to key leaders and their respective organizations; engage in strategic planning meetings to incorporate business needs into HR programs and strategy. Partner with business and HR leadership to develop and execute HR strategies and activities with a lens towards the teams you support
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Manage complex employee relations cases, ensuring fairness, consistency, and compliance with employment laws while mitigating risk and fostering trust. Conducting internal investigations with confidentiality and quickness while aligning with employment law. Working with employees and managers to resolve and document issues appropriately
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Provide coaching and leadership development to managers, equipping them with the tools and strategies to optimize team performance and foster an inclusive and supportive work environment
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Collaborate with other People Business Partners to develop People programs, such as: performance reviews, promotions, compensation cycles, and engagement surveys, customizing approaches to meet the unique needs of the business
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Provide data-driven insights and recommendations on org health, attrition risk, engagement, and team effectiveness
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Partner with Finance and Recruiting team and business leaders to determine new roles or backfills for departing employees
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Lead efforts in team effectiveness and organizational change, driving process improvements, and ensuring seamless transitions during periods of growth or restructuring
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Directly managing and developing two Senior People Business Partners located in Prague, Czechia and Hyderabad, India
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Setting clear priorities, providing coaching, and building capability within your team so they can operate as strong, autonomous HR partners to their local stakeholders
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Fostering a sense of connection and consistency across a geographically distributed People team, ensuring your direct reports feel supported despite time zone and cultural differences
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Modeling and reinforcing global consistency in HR practices while allowing for thoughtful localization where needed
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8+ years of progressive HR/People experience, including significant time as an HR Business Partner or People Business Partner supporting technical functions (Product, Engineering, Security, IT, or similar)
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2+ years of experience directly managing HR/People professionals, ideally across a distributed or international team
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Experience partnering with senior/executive-level leaders (VP and above) in a high-growth, fast-paced startup or SaaS environment
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Experience working within a scaling technology company where structure and process are still evolving
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Experience with development of HR Programs such as Performance Management (Reviews), Engagement Survey Planning and development programs for start-ups. Knowledge of what works and what does not in this environment
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Must have extensive experience of managing employee relations issues (including running investigations), including state and federal laws
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A track record of balancing strategic planning with operational execution, demonstrating a proactive, solutions-oriented approach
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Strong analytical skills, with the ability to leverage data to inform decisions, solve complex challenges, and drive measurable outcomes
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Exceptional communication skills, with the ability to influence and collaborate effectively across all levels of an organization
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