Senior Manager, Technical Excellence & Escalations

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are seeking an experienced, strategic, and operational leader to join our Order-to-Cash (O2C) organization as the Senior Manager, Provisioning . In this role, you will define the operational vision, long-term roadmap, and fulfillment standards for our global provisioning function. You will lead a global team responsible for the timely, accurate execution of SaaS tenant activations, contract adjustments, and license fulfillments across all enterprise product lines. You will serve as the primary operational escalation point for executive leadership, technical support, and customers regarding fulfillment and order activation and deactivation while partnering closely with Sales, Deal Desk, Legal, and Business Technology. Key Responsibilities 1. Strategic & Operational Leadership Define Function Strategy: Establish and execute the operational roadmap, capacity models, and service-level agreements (SLAs) for global provisioning in alignment with Order-to-Cash (O2C) objectives. Operational Excellence: Maintain rigorous queue governance, standard operating procedures (SOPs), and quality controls to drive high accuracy and throughput across all fulfillment queues. Systems & Process Automation: Partner with Business Technology and Engineering teams to prioritize automation initiatives, API integrations, and system enhancements that reduce manual touchpoints. 2. Escalations & Stakeholder Management Leadership & Customer Escalations: Serve as the sen

Opportunity Overview: We are seeking a Senior Manager, Data Platform Engineering to lead a critical part of Cohere Health’s Data Platform team as we continue scaling our technology, engineering practices, and client delivery capabilities.This role combines people leadership, technical judgment, and strong execution ownership to build a high-performing engineering team and drive predictable delivery, technical excellence, and operational reliability across complex data initiatives. You’ll partner closely with Product, Engineering, Architecture, Client Delivery, and business stakeholders to build a scalable, trusted data foundation that supports Cohere’s continued growth. What you’ll do: Lead, coach, and develop a high-performing Data Platform engineering team through clear expectations, regular feedback, career development, performance management, and strong engineering leadership. Own execution across complex data initiatives, translating priorities into credible delivery plans with clear scope, milestones, owners, dependencies, capacity assumptions, risks, decisions, and target dates. Maintain accountability through delivery and proactively adjust plans when scope, capacity, dependencies, or technical complexity change. Establish strong delivery discipline by ensuring work is sufficiently defined, technically understood, estimated, sequenced, and ready before commitment; proactively address blockers, dependencies, scope changes, and capacity constraints, with clear mitigation and early escalation when commitments are at risk. Maintain sufficient technical depth to independently assess delivery and implementation risk, while partnering closely with Staff Engineers and other technical leaders to validate architecture, implementation approaches, estimates, technical readiness, root causes, and quality before key decisions or commitments are made. Build trusted cross-functional partnerships across Product, Client Delivery, Engineering, Architecture, Operations, and oth

If you've built and scaled high-performing solution engineering teams in the Financial Services & Insurance (FSI) domain, and you're energized by leading at the intersection of AI, technical selling, compliance, and customer experience, this is your moment. Duties and Responsibilities: Report to the Sr. Director of Solutions Engineering, Americas Lead, coach, and mentor a team of solution engineers, building a culture of continuous learning, accountability, and customer obsession Drive scalable pre-sales motions across a high-volume FSI segment, developing repeatable methodologies and best practices that enable the team to perform consistently across diverse industries Recruit, hire, and onboard top solution engineering talent, with a deliberate focus on candidates who combine technical depth with exceptional communication and storytelling ability Partner closely with RVP’s of Sales, Account Executives, and Customer Success to align on pipeline strategy, account coverage, and customer outcomes Collaborate with Product and Engineering to surface commercial customer feedback, advocate for roadmap priorities, and ensure timely resolution of feature requests and support escalations Work cross-functionally with Professional Services to ensure smooth handoffs from pre-sales to implementation and value realization Define and manage team KPIs, forecast accuracy, and performance metrics; use data to continuously optimize team effectiveness Participate actively in forecast calls, providing visibility into technical deal status, surfacing risks early, and partnering with Sales to develop mitigation strategies Develop trust with client leadership to remove roadblocks, navigate escalations, and ensure long-term customer success and loyalty Qualifications: 7+ years of experience in Solution Engineering / Pre-Sales, with at least 3–5+ years in people management leading teams Deep domain expertise in Financial Services & Insurance (FSI), with proven success navigating compl

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you a seasoned AV Engineer with a collaborative mindset, who thrives in dynamic environments supporting world class AV systems? Are you interested in joining a high performing team with a mission-driven organization that believes in providing safe, comfortable workspaces for their employees? Freddie Mac is seeking a talented Senior Media Services Engineer to join our team! Our Impact: Design, Install, Operate and Support integrated AV systems throughout the McLean campus & Regional offices, elevating the quality of executive and corporate gatherings. Enable Freddie Mac leaders and teams to communicate confidently, with all technical details managed discreetly and professionally by our Media Services team. Foster a culture of excellence in hybrid and in-person meeting experiences. Your Impact: The Senior AV Engineer supports Freddie Mac’s Media Services team by designing, maintaining, troubleshooting, and improving integrated AV systems across the HQ campus and regional offices, including conference rooms, configurable event spaces, executive meeting areas, and hybrid collaboration environments. In coordination with the Chief Engineer, this role serves as a senior technical resource for AV engineering, system reliability, project support, commissioning, documentation, and escalation response. The engineer must be detail-focused, maintain a strong problem-solving posture, and demonstrate the ability to manage multiple on-site projects simultaneously while keeping stakeholders informed and workstreams organized. The positi

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: We’re seeking an experienced Construction Project Manager with a strong engineering background to lead mission-critical build efforts for our data center in Memphis, Tennessee. As a key on-site leader, you’ll bring technical credibility, engineering expertise, and steady leadership to fast-paced, high-impact projects. You’ll own site relationships, collaborate closely with technical, design, and construction teams, and report to central construction leadership, with potential shifts in reporting lines as projects evolve. This is a full-time, onsite role based in Memphis, Tennessee, with relocation required depending on additional construction locations within the US. RESPONSIBILITIES: Act as the senior construction representative for the Memphis data center, managing relationships with contractors, partners, and internal stakeholders. Oversee end-to-end project execution, from pre-construction and site development through commissioning and handover. Coordinate multiple vendors and trade partners, ensuring seamless communication between field teams, engineering disciplines, and technical stakeholders. Proactively identify and mitigate risks to ensure high-quality

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com. The Reddit Corporate Technology team is looking for an extraordinary Senior Support Engineer, Snoo Operations & Support (SOS), to help drive and scale our support team. Supporting the Central and East regions of the United States and some European regions, this role is expected to be on-site at our New York office at least 4 days a week to support office helpdesk experience, frequent events, AV support and for special events as needed. Our team works cross-functionally with our partners in CorpEng Systems, CorpEng Infrastructure, Biz Apps Engineering, Security, and other teams to coordinate work, handle ticket escalations, and resolve issues. We on-board new employees, provision hardware, and provide hands-on or remote support for all Reddit employees worldwide. You will be a hands-on technical leader, working with the team and assisting our customers via in-person walkup, support tickets, email, and chat. You will help lead day-to-day end user support end-users for the office while working closely with the greater team to: