Senior Team Lead, Vehicle Technicians

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Operations Manager will play a critical role in driving high-performance inbound and outbound fulfillment operations across Fanatics Commerce distribution centers. ROLE OVERVIEW The Operations Manager shapes the Fanatics Commerce experience by serving as an athlete and fan advocate, owning the performance of inbound or outbound operations across multiple sub-departments. This role leads a team of 3–10 Supervisors and 50–350 athletes, inspiring high performance through effective communication, mentorship, and feedback, while reporting to the Sr. Manager of Operations. The Operations Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: • Serve as a liaison between supervisors, team leaders, athletes, and internal/external operations partners to gather information, resolve issues, and maintain alignment across departments. • Mesh effectively with the existing management team by operati

As the Senior Team Lead, Fleet Support for Base Operations, you will serve as both the technical player-coach and the strategic operational owner responsible for executing daily vehicle maintenance while evolving the backbone of Zoox’s Base Operations. You will combine hands-on diagnostic and repair responsibilities with high-level shop execution, directing technicians and ensuring the holistic readiness, safety, and strategic deployment of our Robotaxi fleet. Acting as a people leader and change driver, you will champion operational excellence, scale-readiness, and standardization across the workshop network. You will be accountable for implementing and improving Standard Operating Procedures (SOPs), enforcing EH&S and 5S standards, and fostering a culture of urgency and continuous improvement. Serving as the vital link between operations management and the shop floor, you will work closely with Fleet Support Specialists, Engineering, Facilities, and Operations Leadership. You will translate management's high-level objectives into practical, daily instructions for technicians, while simultaneously elevating floor-level constraints, technical blockers, and resource needs back to leadership Shift: 1st Shift, Monday - Friday, 9am - 6pm In this role, you will: Manage the full team lifecycle, including workforce planning, recruiting, onboarding, and performance management, to build high-performing teams rooted in safety and quality. Coach and develop technicians and leads by establishing clear expectations, providing consistent feedback, and creating succession plans to support organizational scaling. Own the development and enforcement of SOPs across all workflows (inspections, maintenance, upgrades), ensuring documentation is audited and aligned with real-world execution. Drive operational excellence by utilizing data, root cause analysis, and standard work methodologies to improve throughput, vehicle uptime, and process repeatability.<

As the Senior Team Lead, Fleet Support for Base Operations, you will serve as both the technical player-coach and the strategic operational owner responsible for executing daily vehicle maintenance while evolving the backbone of Zoox’s Base Operations. You will combine hands-on diagnostic and repair responsibilities with high-level shop execution, directing technicians and ensuring the holistic readiness, safety, and strategic deployment of our Robotaxi fleet. Acting as a people leader and change driver, you will champion operational excellence, scale-readiness, and standardization across the workshop network. You will be accountable for implementing and improving Standard Operating Procedures (SOPs), enforcing EH&S and 5S standards, and fostering a culture of urgency and continuous improvement. Serving as the vital link between operations management and the shop floor, you will work closely with Fleet Support Specialists, Engineering, Facilities, and Operations Leadership. You will translate management's high-level objectives into practical, daily instructions for technicians, while simultaneously elevating floor-level constraints, technical blockers, and resource needs back to leadership Shift: 1st Shift, Monday - Friday, 9am - 6pm In this role, you will: Manage the full team lifecycle, including workforce planning, recruiting, onboarding, and performance management, to build high-performing teams rooted in safety and quality. Coach and develop technicians and leads by establishing clear expectations, providing consistent feedback, and creating succession plans to support organizational scaling. Own the development and enforcement of SOPs across all workflows (inspections, maintenance, upgrades), ensuring documentation is audited and aligned with real-world execution. Drive operational excellence by utilizing data, root cause analysis, and standard work methodologies to improve throughput, vehicle uptime, and process repeatab

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role You will be a valuable and developing member of the Service Operations team at DoorDash Labs. You will build on your existing technical skills to perform diagnostic, maintenance, and repair work to keep our robot fleet and electric bicycles operating at peak performance, supporting our fleet utilization goals. You will work closely with Senior Service Technicians and your manager to expand your troubleshooting skills, gain deeper familiarity with our systems, and progressively take on more complex repairs. This is an on-site role with expectations of 100% in-office presence in Mesa, AZ. This position is available on the AM shift (7:00 AM – 3:30 PM), five days per week, including at least one weekend day. You’re excited about this opportunity because you will… Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles. Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures. Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes. Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs. Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide your work, applying these resources to both robot and electric bicycle service tasks. Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate rec

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role You will be a valuable and developing member of the Service Operations team at DoorDash Labs. You will build on your existing technical skills to perform diagnostic, maintenance, and repair work to keep our robot fleet and electric bicycles operating at peak performance, supporting our fleet utilization goals. You will work closely with Senior Service Technicians and your manager to expand your troubleshooting skills, gain deeper familiarity with our systems, and progressively take on more complex repairs. This is an on-site role with expectations of 100% in-office presence in Fremont, CA, San Jose, CA, or Sunnyvale, CA. You’re excited about this opportunity because you will… Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles. Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures. Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes. Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs. Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide your work, applying these resources to both robot and electric bicycle service tasks. Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate records and support fleet readiness. Learn from and collaborate with experienced technicians,

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role You will be a valuable and developing member of the Service Operations team at DoorDash Labs. You will build on your existing technical skills to perform diagnostic, maintenance, and repair work to keep our robot fleet and electric bicycles operating at peak performance, supporting our fleet utilization goals. You will work closely with Senior Service Technicians and your manager to expand your troubleshooting skills, gain deeper familiarity with our systems, and progressively take on more complex repairs. This is an on-site role with expectations of 100% in-office presence in Mesa, AZ. This position is available on the PM shift (2:30 PM – 11:00 PM), five days per week, with at least one weekend day . You’re excited about this opportunity because you will… Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles. Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures. Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes. Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs. Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide your work, applying these resources to both robot and electric bicycle service tasks. Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate