Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As the Product Manager in Compliance Product, you will own and enhance OKX's compliance systems, with a primary focus on building trust and enhancing user experience. You will lead the development of our institutional onboarding experience — the critical first step in the journey for our business and enterprise customers. This is a highly impactful role where you'll design and optimize onboarding workflows that are secure, scalable, and tailored to the unique needs of institutions.You'll work across cross-functional teams to balance user experience, operational scalability, and regulatory readiness, ensuring that our institutional clients can onboard smoothly and confidently. The ideal candidate should possess strong Product Management skills, excellent problem-solving abilities and good user empathy. If you are an entrepreneurial product leader who thrives in a fast-paced environment and is passionate about driving innovation in compliance, this role will be a great fit for you. What You’ll Be Doing: Own end-to-end product strategy and roadmap for institutional cli
Senior/Principal Product Manager, User Onboarding & Growth (Crypto.com App)
Salary not disclosed
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Role overview
Job description
Own compliant customer onboarding end-to-end. You set the roadmap for account opening, identity verification, KYC requirements, and platform capabilities. You make the tradeoffs between conversion, speed, risk, and regulatory obligations.
Turn onboarding into a growth engine. You own activation, referral, new-user incentives, and time-to-first-value. You partner with Marketing on acquisition mechanics and remain accountable for what happens after the click.
Instrument and improve the funnel. You identify where customers drop, size the opportunity, ship interventions, and measure whether completion and activation move. You do not wait for someone else to hand you the analysis.
Extend the platform across products. You take onboarding capabilities built for the Main App and adapt them for other platforms and future product surfaces without creating fragmented journeys or one-off systems.
Own a meaningful trading slice. You pick up trading-product work alongside Trading team and connect onboarding to first trade and continued participation. You do not need to be the specialist, but you must be able to hold the trading product conversation.
Lead across functions without hiding behind escalation. You align Engineering, Design, Compliance, Marketing, and Trading around priorities, dependencies, and launch decisions. When regulation or delivery constraints change, you re-plan and keep the outcome intact.
You have owned consumer onboarding and growth together. You can point to an activation, referral, acquisition, or time-to-value problem you owned, the intervention you shipped, and the number that moved.
You have shipped account opening or KYC in a regulated product. You can describe how identity, country rules, or a regulatory change affected the funnel-and what you changed without treating compliance as a black box.
You have extended a shared onboarding capability across products or markets. You can explain how you reused the platform while adapting the journey to a new product, brand, or regulatory context.
You have enough trading-product depth to take ownership. You have owned or worked deeply on a trading, brokerage, investing, or first-trade journey and can discuss the customer, mechanics, and tradeoffs without coaching.
You operate as a senior individual contributor. You can run two connected charters, make prioritization calls, and ship through ambiguity without needing a manager to structure every decision. We care what you have built and owned-not pedigree or a fixed number of years.
Crypto trading: You have worked on a consumer crypto product and can ramp quickly into Crypto.com’s trading journeys.
Multi-asset products: Experience with stocks, tokenized assets, options, or brokerage products accelerates the company’s multi-asset direction.
Prediction markets or sports products: Familiarity with prediction behavior or sports culture helps with adjacent product work.
Multi-market consumer products: You have adapted onboarding or trading journeys across different regulatory and customer contexts.
The front door to growth. Onboarding determines whether acquisition becomes an activated customer. Your work shows up in the funnel.
Unusually broad leverage. You will shape KYC infrastructure, growth mechanics, new-product launches, and trading activation - not maintain one narrow surface.
Real ownership. You own the roadmap and the tradeoffs. You work directly with the product leaders and teams that matter.
A frontier product environment. Crypto, trading, and regulation keep moving. You will not inherit a finished playbook; you will write parts of it.
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Department · Corporate
Hiring company
Crypto.com
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