Shift Supervisor

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! We are looking for full-time 40h/week Customer Service Representatives to join our Support team in Tirana, Albania! What you’ll be doing Communicating with customers via live chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Ensuring that the delivery operations run smoothly Developing our support function together with the support team as well as other teams within Wolt Our humble expectations You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment You can work in shifts in mornings, evenings and weekends, as well as public holidays - our support is open seven days a week You are fluent in Albanian language and you have professional working proficiency in English You are located in Tirana. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a team player with excellent communication skills? Do you enjoy working in a fast-paced, dynamic environment? Are you available to join our team starting in October 2026? If so, keep reading! We’re looking for full-time Customer Service Agents (40 hours per week) to join our Support team in Tirana, Albania . What you’ll be doing Communicate with customers, restaurant partners, and riders via chat and phone, using Wolt’s tone of voice while adapting your communication style to each situation and audience. Help ensure deliveries run smoothly and efficiently, contributing to a great overall experience for everyone involved. Support the continued development of our Support function by working closely with the Customer Support team and other teams across Wolt to improve processes and ways of working. Our humble expectations Excellent English (C1) and Albanian skills, both written and spoken. Strong communication skills, with an empathetic and customer-focused approach, as well as a strong team-player mindset. You’re a quick learner, comfortable multitasking, and able to thrive in a fast-paced and constantly evolving environment. You’re available to work shifts, including mornings, evenings, weekends, and public holidays, as our Support team operates seven