Site Reliability Engineer

About ZURU ZURU is on a mission to disrupt across industries, challenge the status quo and catalyst change through radical innovation and automation advances. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; ZURU Edge is pioneering new generation FMCG brands to better serve modern consumers. Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5000 direct and indirect members across more than 30 international locations. One of the largest toy companies in the world, globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, Gumi Yum Surprise, and more! For more information, visit www.zuru.com . Position Overview Found ZURU's reliability engineering: platforms that are durable, scale with the business and stay fast. Architect for change, so systems scale elastically with demand, not to a plan. Stay at the front of agent-first operations, and keep raising the bar on what our platforms can carry. Work alongside a global engineering and DevOps team. Position Impact Within 30 days, set SLOs for latency, availability and durability with the owners of our core apps. Every week, report performance and availability against those SLOs. Within 90 days, every core app meets its SLOs under load, scales elastically and has tested recovery. Key Responsibilities Performance and elasticity Load-test, profile and tune core apps. Make every service scale up and down with demand, automatically. Durable by design Build durable workflows on Temporal, with tested backup and recovery for every data store. Runtime foundations Harden AWS across Lambda, ECS, EKS and Terraform. Every build inherits them through GitLab CI and Pod man. Observability by default Wire Open Telemetry from day 1. Set SLOs with each business owner in terms they would notice. On-call and handover Own the rota for internal apps. Automate the checks an app passes before full support. Agents in the loop Build the loop where an agent proposes the change and a human approves it. Skills & Experience Built elastic systems that scaled through real growth, with the performance data to show. Strong AWS: containers, serverless, IAM, and Terraform or equivalent. Hands-on observability: Open Telemetry, metrics, tracing and alerts people act on. Designed for durability: replication, backups and restores you've actually tested. Carried a pager for systems other people wrote, and made it sustainable. LIFE@ZURU ZURU is on a quest to reimagine tomorrow. Founded in 2003, ZURU Group has rapidly grown and now spans three core divisions—ZURU Toys, ZURU Edge (consumer goods) and ZURU Tech (construction). At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day. At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else. Get to know us a little better by checking out @lifeatzuru on Instagram or www.zuru.com . WHAT WE OFFER 🌱 Culture for Growth 🧘 Health Benefits 🌎 Global Opportunities 💡 Surrounded by an A Player Team 💰 Competitive Remuneration 🍓 Lots of fresh fruit, coffee, pals fridge and more (optional) ZURU – Reimagining tomorrow 🚀 ZURU may use AI tools to help screen, assess or select applicants.