About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. Platform Engineering at GoCardless The Platform Engineering team is a unified, globally distributed team. We are currently located in London, Riga, and Lisbon. We work with all other engineering teams to empower them to build, release, run and scale their products. We operate with a strong focus on both strategic project delivery and operational excellence. Our work is a balance of: Project Delivery: Building new platform components, from initial design to deployment. Operational Support: Ensuring the health and stability of our systems through on-call rotations and incident management. Business as Usual (BAU): Continuous maintenance, improvements, and support for audits and compliance. Tech stack and tools: Python, Ruby, Golang; Terraform; Atlantis AWS, GCP; Kubernetes, GKE; Github, GitHub Actions, ArgoCD; Grafana, Prometheus; Datadog What excites you: We use a wide range of technologies, and will never expect you to have experience with all of them. We do hope that you are enthusiastic about the infrastructure space and the impact your work can have on others. To enjoy this work
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Active5d ago
Site Reliability Operations Analyst - UK Government
Salary not disclosed
Check market pay for comparable Site Reliability Operations Analyst roles before applying.
Role overview
Job description
A World-Changing Company
Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
The Role
As a Site Reliability Operations Analyst you are the engine behind Palantir deployments. You are responsible for crafting, implementing and executing processes to streamline workflows and reduce friction. You track and stabilise projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve.
This position requires a combination of project management, process optimisation, and execution skills. You are a person who loves fixing problems and always embraces the best idea, even when it is not your own.
Core Responsibilities
Work on many different types of problems and challenges. You might be supporting a deployment at a large, global customer one day, and jetting off across the world to help out with a new pilot project the next.
Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when we’ve exhausted all that we can possibly do.
Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.
Think creatively, work collaboratively, and do whatever it takes to get the job done.
What We Value
Extraordinary judgment and composure in high-pressure situations.
A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed.
Proven track record of developing effective and collaborative relationships with customers.
Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics.
Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives.
What We Require
Ability to travel 25-75%, varies by location and team.
3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.
Life at Palantir
We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.
In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the city and or country in which you are employed. If the posting is specified as Onsite, you are required to work from an office.
If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).
What they are looking for
Skills & requirements
Department · Business Development
Hiring company
Palantir
Technology
Foundational Software of Tomorrow. Delivered Today.™
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