Social Escalations Manager

About Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role You’ll be CST Travel’s voice on social media. You’ll resolve customer queries and complaints regarding flight, bus, and train bookings quickly and completely, so customers never need to reach out twice. What you’ll do Respond to comments, DMs, and mentions on X, Facebook, Instagram, and LinkedIn within agreed response times. Handle pre- and post-booking queries such as refunds, cancellations, reissues, date changes, and ticketing for GDS and LCC airlines, buses, and trains. Action bookings and PNRs directly, and work Freshdesk tickets and calls when required. Own escalations end to end, coordinating with Operations, Product, and Tech until they are closed. Call back dissatisfied customers to recover the experience. Flag recurring issues and share customer feedback with the Social Media Manager so root causes get fixed. What success looks like First response: real-time. 95% of cases resolved within 2 days. High CSAT, with no avoidable escalations or reopened cases. Consistent quality scores and adherence to process timelines. What you need At least 1 - 2 year in customer support at a travel agency or OTA. Flights are essential; bus and train experience is a plus. Hands-on knowledge of GDS and LCC booking, refund, and reissue processes. Excellent written English for public-facing replies, with a calm, empathetic tone under pressure. Good phone etiquette and objection-handling skills. Comfort with CRM or ticketing tools; Freshdesk is preferred. Willingness to work rotational shifts in a 24x7, 6-day-week team. Nice to have Experience with social listening or ORM tools. Fluency in a regional language.

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position Overview: We're looking for a Community Manager Intern to help manage, engage, and moderate the Community and Social Media channels of our games. This is a hands-on role, under the guidance of our Social Media and Community Manager. From day one, you'll be taking ownership of real tasks, running Discord operations, keeping the social calendar on track, and keeping a close ear to what players are saying across all our channels. The ideal candidate loves games and is a heavy Discord and social media user: creative, plugged in, and ready to get things done. 💪 What You'll do: On Discord Be the main point of contact with Discord moderators across servers. Take ownership of day-to-day operations: publishing content, monitoring activity, handling escalations, keeping things running smoothly, and r

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are seeking an experienced, strategic, and operational leader to join our Order-to-Cash (O2C) organization as the Senior Manager, Provisioning . In this role, you will define the operational vision, long-term roadmap, and fulfillment standards for our global provisioning function. You will lead a global team responsible for the timely, accurate execution of SaaS tenant activations, contract adjustments, and license fulfillments across all enterprise product lines. You will serve as the primary operational escalation point for executive leadership, technical support, and customers regarding fulfillment and order activation and deactivation while partnering closely with Sales, Deal Desk, Legal, and Business Technology. Key Responsibilities 1. Strategic & Operational Leadership Define Function Strategy: Establish and execute the operational roadmap, capacity models, and service-level agreements (SLAs) for global provisioning in alignment with Order-to-Cash (O2C) objectives. Operational Excellence: Maintain rigorous queue governance, standard operating procedures (SOPs), and quality controls to drive high accuracy and throughput across all fulfillment queues. Systems & Process Automation: Partner with Business Technology and Engineering teams to prioritize automation initiatives, API integrations, and system enhancements that reduce manual touchpoints. 2. Escalations & Stakeholder Management Leadership & Customer Escalations: Serve as the sen

Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle. The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are. We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance. About the Role We are seeking an experienced and strategic Regional HR Lead to support our clients. The role will oversee day-to-day HR operations across multiple countries within assigned countries in Europe . This role owns regional service delivery performance, escalations, compliance, and continuous improvement, ensuring timely, accurate, and high-quality support for employees and managers. The successful candidate will blend deep HR expertise with strong people, customer service, and transformation skills. They will partner closely with internal teams (HR, Payroll, Shared Services, Legal, Finance) and external vendors to deliver consistent, compliant, and scalable service consistent, compliant, and scalable service delivery. This role is a hands-on, in

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s Safety Operations - Moderation Product Support team is dedicated to protecting our users and developers from individuals who want to cause harm on our platform, within the online gaming environment. The Moderation Operations team are subject matter experts for content safety policies, and apply their knowledge to empower moderation scale across the Roblox platform. This is a critical team for our users, developers, and creators! The Moderation Escalation Specialist role will focus on three key areas: improving the service Roblox provides for the internal safety escalation process, serving as an authoritative subject matter expert when high-impact users and developers are moderated, and providing policy teams with exceptional data sets of trustworthy labels so that Roblox safety policy can be developed effectively. Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call or shift support. This role will report to the Moderation Product Support team manager. You will: Act as Policy SME and own high-visibility safety escalations end-to-end, analyzing and assessing cont

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the team: Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the merchants via chat/call. ● Oversee day-to-day management of campaigns and ensure brand consistency. ● Ensure brand consistency in copy through tone, voice, and terminology. ● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience. ● Developing and implementing a timeline to achieve targets. ● Previous experience in team handling Chat/email Support. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in social media escalations management ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate.