Solutions Architect, Voice - London

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the Role We’re hiring Solution Architects to help the world’s best engineering organizations figure out what AI-native software development actually looks like in production. This is a deeply technical, post-sale role embedded inside SpaceXAI’s most strategic enterprise accounts. You’ll work directly with engineering teams to roll out high-impact workflows, accelerate adoption, and help organizations fundamentally rethink how software gets built with AI. Solution Architects sit at the center of long-term customer transformation. You’ll help customers move from initial excitement to deeply integrating engineering workflows that teams rely on every day. That means understanding how modern software organizations operate, identifying where Cursor can create the most leverage, and helping customers scale adoption across teams, platforms, and workflows over time. This role is highly hands-on. You’ll configure environments, design workflows, run enablement sessions, and solve technical problems directly with developers and platform teams inside complex enterprise environments. You’ll also help engineering leaders think through rollout strategy, workflow evolution, and the long-te

ReqID: FEQ327R501 Location: London Skills: Data Science, Machine Learning, AI, LLM, GenAI Mission As a Senior Specialist Solutions Architect (ML & AI), you will serve as the trusted technical ML and AI expert for Databricks customers and the Field Engineering organization. You will partner with Solution Architects to guide enterprise and strategic customers in architecting production-grade ML and AI applications on the Databricks Data Intelligence Platform. You will also continue to sharpen your technical expertise in cutting-edge areas like GenAI, ML, MLOps, and LLMOps, while mentoring colleagues and establishing yourself as an AI thought leader. Impact you will have Architecting Workloads: Design and implement production-level ML and AI workloads, including end-to-end pipelines, training/inference optimization, MLOps lifecycle management, and integration with cloud-native services. GenAI Leadership: Serve as a practitioner for enterprise GenAI solutions, specializing in RAG architectures, agentic systems (including tool-calling, multi-agent orchestration, and guardrails), AI observability, and natural language querying of structured data. Provide advanced technical support to Solution Architects during the technical sales cycle by building MVPs, leading deep-dive sessions, and aligning AI solutions with complex customer business challenges. Product Influence: Collaborate cross-functionally with product and engineering teams to represent the voice of the customer, define priorities, and influence the platform’s AI roadmap. Thought Leadership: Drive community growth and AI platform adoption through the creation of technical tutorials and training materials, as well as by presenting at industry conferences and leading hackathons. What we look for Experience: 10+ years of hands-on industry DS/ML experience, with a focus on either: ML Engineering: Building/maintaining production-grade cloud infrastructure (AWS/Azure/GCP) that supports depl

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises. As the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’ll establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer conversations, and represent Decagon as a senior technical leader on key opportunities. This role is highly cross-functional: you will partner closely with Sales, Product, and Engineering to design strategies that align technical capabilities with customer outcomes. You will also bring strong executive presence to customer engagements, guiding both technical and business stakehold

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises. As the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’ll establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer conversations, and represent Decagon as a senior technical leader on key opportunities. This role is highly cross-functional: you will partner closely with Sales, Product, and Engineering to design strategies that align technical capabilities with customer outcomes. You will also bring strong executive presence to customer engagements, guiding both technical and business stakehold

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role The primary purpose of our AI Transformation Architect team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into validated, high-impact Agentic AI solution desig

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is looking for a Senior Solutions Engineer , a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems. Your background looks something like this 4-6 years of customer facing experience in a sales engineering (pre-sales) role Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer Create and architect generative AI experiences for our customer’s end users Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value Communicate complex technical concepts clearly to diverse stakeholders, includi