Sr. Forward Deployed Engineer (FDE) - Communications, Media, Entertainment & Games

The Team + The Role Pendo’s Business Systems team keeps the company running smoothly across our global office footprint. The team owns the systems, infrastructure, automations, and day-to-day support that help Pendonauts work securely, efficiently, and at scale. As Pendo grows, this team plays a critical role in finding smarter, more scalable ways to support the business. As a Senior IT Engineer, you will own key IT infrastructure initiatives, lead Okta administration, build automations that reduce manual work, and support the SaaS tools that power Pendo’s operations. This role goes beyond ticket resolution: you will work hands-on across systems, support, automation, A/V, SaaS administration, and infrastructure improvements while partnering closely with teams across the business. You will operate with a high degree of autonomy and help make Pendo’s IT function more reliable, secure, scalable, and forward-looking. This role is based in our Raleigh office. What this looks like day-to-day Okta administration: Own Okta administration as a core focus area, including SSO application implementation, onboarding and offboarding workflows, SCIM provisioning, and account lifecycle management. Build and maintain clean integrations that make access management seamless and scalable. Automation development: Use tools such as Workato, n8n, Okta Workflows, APIs, and AI tools to eliminate manual work across IT operations. Build automations for user account creation, workflow orchestration, tool integrations, and recurring support patterns. IT support: Resolve helpdesk tickets, troubleshoot network issues, and support A/V setup for meetings and events. You will own day-to-day support alongside larger initiatives, looking for repeatable patterns that can be automated or improved. User account management: Perform provisioning and deprovisioning as part of onboarding and offboarding workflows. Ensure access is accurate, timely, secure, and aligned to business needs. Infrastructure improv

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: We are seeking a highly skilled Sr. NetSuite Developer to serve as the principal architect and technical authority for NetSuite and the integrations, automations, and AI solutions that interact with NetSuite. In this senior technical role, you will define the technical vision for NetSuite and its surrounding application landscape, establish architecture and engineering standards, pioneer transformative AI solutions, create governance frameworks aligned with financial controls, and serve as a key technical advisor to leadership. What You'll Do: Define NetSuite technical vision: Establish the strategic direction and technical vision for NetSuite customization, integration, automation, and AI, using SuiteScript, Python, no/low-code solutions, and LLMs, aligning solutions across the entire organization, directly shaping enterprise business transformation. Create cross-platform architecture: Design sophisticated, scalable architectures for business processes that start or end in NetSuite, connecting it with surrounding applications (e.g., Workday, Snowflake, Custom Applications), and establish patterns for SuiteScript 2.x, SDF, RESTlets, NetSuite REST/SOAP web services, SuiteQL, generative AI, low-code/no-code, and developer platform implemen

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: The Sr. IP Network Engineer designs, operates, and continuously improves Bandwidth's global IP network infrastructure. This role owns critical functions across datacenter fabric, WAN routing, and firewall security — and drives the automation initiatives that keep the network reliable at scale. The ideal candidate brings deep hands-on expertise in VxLAN/EVPN datacenter architectures and Palo Alto firewall platforms, combined with a strong foundation in service provider routing protocols. What You'll Do: Design and operate VxLAN/EVPN-based datacenter fabrics across multiple Points of Presence (PoPs), including leaf-spine topology, BGP EVPN control plane, and overlay/underlay integration. Manage and maintain Palo Alto firewall infrastructure, including zone-based policy design, Panorama administration, threat prevention, and security rule lifecycle management. Architect and maintain BGP-based WAN routing across Bandwidth's backbone network, including iBGP/eBGP policy, route manipulation, and prefix management. Troubleshoot complex, multi-layer network issues spanning switching, routing, and security infrastructure. Develop and maintain network automation tooling — including device provisioning, configuration management, and event-driv

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: As a Software Engineer on our Billing Engineering team, you’ll get to build and expand on our company’s billing infrastructure. The team enables Bandwidth to charge our customers for all of the global communication services we offer at a large and growing scale. We’re looking for people who get excited about building highly performant and maintainable services and infrastructure. What You'll Do: Design, implement, and operate flexible and accurate financial systems that support our global communication services. Work closely with product managers, engineers, and other stakeholders to define and deliver solutions that meet customer needs. Identify and resolve bottlenecks and inefficiencies in billing processes, ensuring high availability and scalability. Participate in code reviews, design discussions, and architecture decisions to uphold high-quality software development practices. Provide guidance and support to less experienced team members, fostering a culture of continuous learning and improvement. What You Need: 5+ years of engineering experience building and maintaining large-scale distributed systems. Experience with Java, SQL, and large datasets; familiarity with AWS or other cloud providers. Ability to analyze complex issues and

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: The Core Voice Engineering and Technology team at Bandwidth designs, builds, and maintains the software, cloud, and network platforms that support Bandwidth’s global communication services and internal development teams. We are looking for a Sr. Software Development Engineer (Voice Network) to join a collaborative, high-impact engineering team building the next generation of Bandwidth’s voice infrastructure and internal platform services. This role sits at the intersection of software engineering, distributed systems, cloud infrastructure, and telecommunications. You will design and build platform APIs, backend services, and automation capabilities that abstract and manage globally distributed voice systems. You will work in an R&D-focused environment where engineers are expected to operate autonomously, explore ambiguous technical problems, build prototypes and proofs of concept, and develop scalable solutions that can be deployed across global cloud and data center environments. While experience with networking and VoIP technologies is valuable, this is primarily a software and platform engineering role focused on building reliable, programmable, and globally scalable services for voice infrastructure. What You'll Do: Design, build

Sr. GRC Engineer The Team + The Role Pendo's Information Security team protects the data entrusted to Pendo and helps ensure our products are built with security and privacy by design. The team spans Security Operations, Product Security, and Compliance and Risk. With a small team and broad scope, the work directly supports the security, resilience, and trust of Pendo's products and operations. The Sr. GRC Engineer is an AI-first technical leader who helps drive the evolution of Pendo's governance, risk, and compliance program. This role independently leads complex compliance, risk, and incident-response work while identifying program maturity gaps, translating security risk into business terms, and contributing to security roadmap and investment decisions. Success means building durable controls and programs that reduce risk and operational friction, not simply completing audits. This role is based in our Raleigh office. What this looks like day-to-day AI-driven compliance and operations acceleration: Use AI to accelerate audit evidence preparation, policy documentation, control testing workflows, and regulatory research. Evaluate GRC platform automation capabilities and integrate AI tooling where it reduces manual overhead, then document and share effective approaches with the team. Security program strategy and roadmap: Identify maturity gaps across compliance and security operations and translate them into prioritized roadmap recommendations grounded in business risk. Contribute to security investment discussions, clarify tradeoffs between coverage, cost, and risk, and anticipate emerging regulatory requirements before they become audit findings. Compliance program ownership: Own one or more regulatory compliance programs end-to-end, including SOC 2 Type II, ISO 27001/42001, PCI-DSS, GovRAMP, or FedRAMP. Lead control design, evidence collection, auditor relationships, and remediation tracking to maintain effective and durable compliance programs. Risk assessment