Strategy and Operations Analyst, Customer Success

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Strategy, Global Markets The Senior Analyst, Strategy will help shape and execute Mastercard’s strategic agenda across Global Markets. As part of the Global Markets Strategy team, this role supports Business Units, Functional Leaders, and Regional Management to identify, assess, and help implement initiatives that strengthen Mastercard’s competitive positioning and drive business impact. The successful candidate will support and, over time, lead discrete workstreams — from problem definition and analysis through to solution design and senior alignment — working across markets and functions to deliver measurable outcomes. The position comes with broad exposure to Mastercard’s strategic and transformational priorities and access to senior leadership discussions across markets worldwide. The role interacts with a wide range of cross-regional and cross-functional stakeholders — including Product, Services, Market Development, Finance, People & Capability, and Sales — up to and including senior leaders. This role reports to the Vice President, Strategy, Global Markets. Role • Support the development and execution of Global Markets’ strategic agenda in alignment with Mastercard’s global priorities • Translate key strategies into execution plans, working with operations and

Scale is at the forefront of the AI revolution, working with some of the largest companies in the world to unlock the potential of Generative AI for their business. We develop bespoke solutions that leverage our customer’s proprietary data and expertise to transform their businesses with AI. We work with them to understand the biggest levers for their business and then forward deploy with their teams to build cutting edge solutions. The applications we build are powered by the Scale GenAI Platform, a full stack product to build, test and deploy cutting edge agents. Some examples of GenAI applications we build are: Content-generation systems that enable sales teams to be more effective and efficient. Highly customized wealth management copilots that make advisors more effective by helping them tap into their knowledge bases quickly and accurately. Text2SQL business intelligence applications to make analysts more efficient and embed a culture of data-driven decision-making. We are seeking an experienced product manager to join our team and play a pivotal role in building AI solutions with and for our customers. The ideal candidate will have a strong understanding of software engineering principles and practices and deep experience with ML/AI application development. You will be responsible for owning large AI projects for one or many customers. You will: Develop enterprise grade solutions that leverage cutting edge AI to drive business value at world class companies across many industries. Work with executives at Scale and our customers to determine and execute the product strategy of the business. Own end-to-end product development by understanding customer pain points, defining product requirements, managing development, testing, and launches. Lead cross-functional teams including engineering, product design, operations, marketing, go-to-market and finance. Develop a point of view and execute on turning the solutions we build into repeatable softwa

CX Transformation Specialist - Product & Experience Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Help leading financial institutions reimagine customer experiences through strategy, innovation, AI and transformation. The Role As a CX Transformation Specialist within Capco’s Product & Experience practice, you will help clients transform how they acquire, engage, serve and retain customers across the end-to-end customer lifecycle. Working alongside senior client stakeholders and multidisciplinary Capco teams, you’ll design customer-centric strategies, operating models and experiences that deliver measurable business and customer outcomes. From defining customer strategies and go-to-market approaches for new propositions to redesigning customer journeys and enabling AI-powered experiences, you’ll help shape the future of customer experience across financial services. What You’ll Do Lead or support CX transformation engagements across banking, insurance, wealth management, capital markets, and payments. Design customer strategies, service propositions, go-to-market approaches and future-state operating models that improve customer and business outcomes. Analyse customer journeys, pain points and operational processes to identify opportunities for transformation and optimisation. Conduct market, competitor and customer research to identify emerging trends, unmet customer needs and growth opportunities, translating insights into actionable recommendations. Synthesise qualitative and quantitative research into compelling client presentations, business cases and executive-level recommendations that support strategic decision-making. Apply customer insights, human-centred design and experimentation techniques to develop, test and refine new products, propositions, services and business models. Define business requi

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Deal Strategy Analyst is a commercial operator embedded in Synthesia's Revenue Operations function. This is a deal desk role with depth — you’ll partner directly with AE/CSMs, Sales leadership, Finance, and Legal across the EMEA region to structure, price, and approve deals that are commercially sound, operationally clean, and built to close. You will support the deal review process for EMEA: from first submission through approval routing, exception triage, and post-signature hygiene. You’re a day-to-day partner to AE/CSMs on standard deals, escalating non-standard structures to senior team members. We are looking for someone with strong technical foundations — Salesforce fluency, revenue recognition awareness, and comfort working in CPQ environments — alongside developing commercial judgement and a willingness to learn the craft of deal structuring. What You'll Do: Deal Review & Structuring Review deal submissions from EMEA AE/CSMs for compliance with pricing policy, discount schedules, and approval thresholds — approving standard deals and routing exceptions to senior reviewers Support modelling of multi-year, multi-product deals — building ARR, TCV, and per-seat/platform fee scenarios under the guidan

Are you looking for challenges within an exceptional entrepreneurial team with young, motivated and extremely driven people? If so, now is the time to apply for our Internship Program in London. Why Retail Insights We fundamentally believe our people are our greatest asset. At the company, you will work with incredible entrepreneurs who will push and guide you towards greatness. In short, we offer the brightest talents: An opportunity to fast-track your career through responsibility for high-impact projects that constantly push you out of your comfort zone. A chance to develop exceptional problem-solving, communication, and analytical skills. You will use your interests and skills to have real influence—typically quite early in your career—and to solve the problems no one else can solve. Hands-on experience building and scaling ventures together with the sharpest minds. Networking Opportunities, Expand your professional network and forge meaningful connections with peers, mentors, and industry leaders. Mentorship and guidance - A chance to work closely with our high-performing team as well as with the founder of our company, Mads Faurholt. What roles are available You’ll be part of building and scaling companies, which, depending on your talent profile and interests, could entail responsibilities such as: Being part of creating connections with key players from the industries we work in, such as CEOs, entrepreneurs, for example, co-founders of Airbnb, Apple, Starbucks etc. building and maintaining valuable relationships with them. Drive revenue growth by getting involved in the commercial strategy and execution. Expanding our audiences of senior industry professionals, investors, and future unicorn founders by defining and executing marketing strategies. Strategically contribute to hyper-growing the team of talented and skilled team members. Analyse the underlying metrics of the business to enable data-driven decisions. What we expect from you Our undergraduat

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Finance team shapes the company's future by directing capital to high-impact investments, developing robust financial strategies, and ensuring we deliver long-term value while pursuing our ambitious mission. We’re looking for a Finance & Strategy Senior Associate to join our London team. In this role, you’ll work with partners across Deliveroo to ensure we are making efficient, data-driven decisions that evaluate the effectiveness of our products and unlock new avenues for growth. Get to know our Finance team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the Finance & Strategy team. We accelerate the growth of our business by implementing new opportunities and solutions, partnering across the company to improve the profitability and scalability of our business model. Here’s what your day-to-day might look like: Consumer Product Impact: Evaluate the effectiveness of high-impact consumer products at scale and develop creative growth strategies. Strategic Modelling: Build custom financial models tailored to specific business needs to improve high-stakes strategic decision-making. Framework Development: Collaborate with stakeholders to develop new investment decision-making frameworks and processes in a fast-paced environment. KPI Analysis: Track and analyse key business and financial KPIs, uncovering trends to assess risks and future opportunities. Operational Scaling: Lead special projects to automate and scale reporting tools, investment frameworks, and cost-tracking met