About Prodigal Prodigal is the connected AI platform leading financial institutions use to run their operations. We work with banks, lenders, credit unions, and other financial companies that lend money to people and manage those relationships over time. These institutions make millions of high-stakes decisions every day. Who should they reach? When should they reach them? What should they say or offer? When should a case move to a human? How should that change based on the borrower, the account, previous interactions, and the regulations involved? Getting those decisions right requires a deep understanding of the people, processes, rules, and edge cases behind them. Prodigal has spent the last eight years building that understanding. More than a billion interactions between financial institutions and their customers have shaped the intelligence, guardrails, and AI agents we now run in production across North America. Today, our AI agents analyze conversations, capture context, guide human agents, decide the next action, conduct customer conversations, orchestrate outreach, and help people complete payments and resolutions. They are connected, so what is learned in one interaction can inform what happens next. We are expanding this swarm of AI agents across more of the work financial institutions do: originations, document processing, back-office workflows, servicing, and other critical operations where money, identity, people, and regulation intersect. We are backed by Y Combinator, Accel, and Menlo Ventures, and work with 100+ financial institutions across North America. Listen directly from our CTO, Cofounder - Sangram Raje About The Team You’ll join Prodigal’s Strategy & Operations team, the consulting arm of the company. We partner with creditors in consumer finance (Banks, NBFCs & BNPLs and debt collection agencies) to transform how they engage with consumers using data-driven insights and AI-powered workflows. The team sits at the intersection of prod
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Role overview
Job description
Strategy & Operations Analyst — Karya We are looking for a Strategy & Operations Analyst to work closely with the leadership team across product, operations, and project management. This is not a conventional reporting or MIS role—you will tackle ambiguous questions, turn data and research into insights, and help drive better decisions. The Role As a Strategy & Operations Analyst , you will bring analytical rigor, curiosity, and structure to a wide range of problems. Your work will include: Analyze operational performance and product data to identify trends, bottlenecks, and opportunities for improvement Support process, and strategic initiatives through research, user/team insights, quantitative analysis, scenario modelling, and structured problem-solving. Own the measurement layer for product initiatives, identify the right data sources and pull the metrics needed to validate problem
…What they are looking for
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Qualification
What We're Looking For We value intellectual horsepower, curiosity, ownership, and judgment more than a specific degree or career path; You may be a strong fit if you have: 3-5 years of experience in analytics, consulting, research, operations, technology, or a similar analytical role
Department · Operations
Hiring company
Karya
Karya’s mission is to leverage the AI revolution to create dignified earning and learning opportunities for low-income communities across the world. In India, our smartphone-based digital work platform has enabled over 120,000 people to build language datasets and evaluate AI models while earning fair wages. With pilots in Kenya and Ethiopia and partnerships with leading AI labs, we are advancing language technologies for underrepresented communities. By combining dignified digital work with frontier AI innovation, Karya hopes to build a new AI economy that is equitable, inclusive, and community-driven.
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