Mortgage Loan Processing Subject Matter Expert Location: Bangalore, India (Offshore) Employment Type: Full-Time About SAI Group SAI Group is a private investment firm that has committed $1 billion to incubate and scale revolutionary AI-powered enterprise software application companies. Our portfolio, a testament to our success, comprises rapidly growing AI companies that collectively cater to over 2,000+ major global customers, approaching $600 million in annual revenue, and employing a global workforce of over 4,000 individuals. SAI Group invests in new ventures based on breakthrough AI-based products that have the potential to disrupt existing enterprise software markets. SAI Group’s latest investment, JazzX, is a pioneering technology company which is building a platform that will not only shape the future of enterprise AI applications but also offer practical solutions to real-world challenges. Role Overview As JazzX’s Mortgage Loan Processing SME, you will be the single-domain authority for U.S. residential mortgage loan processing across product, engineering, and operations. You will own how processing workflows — file setup, document collection and review, third-party service ordering, condition clearing, and submission to underwriting and closing — are defined, explained, and operationalized into the JazzX Mortgage Application. This is a hands-on position based in our Bangalore office, working closely with the product and engineering teams. You will process representative loan files, document every step, decision, and exception in detail, and translate that operational knowledge into product requirements, decision rules, test cases, and validation programs for AI-assisted processing. JazzX is building AI products that automate and assist U.S. residential mortgage origination and fulfillment. Our product and engineering tea
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Role overview
Job description
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Position Overview
In partnership with Autodesk R&D, Subject Matter Experts (SMEs) bring deep construction domain expertise and hands-on product knowledge to support product development, accelerate customer adoption, and validate new capabilities including AI-driven innovations. This role ensures that the voice of the customer is consistently reflected in the product roadmap. The team complements Product Management by serving as outward-facing advocates who help shape, communicate, and validate product direction across the construction ecosystem.
Responsibilities
Product Engagement
- Advise Product Management, Engineering, and Design teams on new initiatives to ensure alignment with customer workflows, industry standards, and real-world jobsite needs
- Contribute to business planning and strategic initiatives
- Provide structured feedback during alpha and beta testing cycles
- Participate in early testing and validation of new features and products
- Influence roadmap development through field insights, competitive analysis, and industry trends
- Test and validate AI use cases, ensuring accuracy, relevance, bias mitigation, safety, and industry applicability
Customer Engagement & Feedback
- Act as a product ambassador at industry events, partner engagements, and internal training sessions
- Support Sales through product roadmap presentations during customer briefings
- Assist in the facilitation of Product Advisory Groups, including agenda development, follow-up actions, and synthesis of insights
- Capture customer feedback, pain points, and emerging trends, and communicate insights to Product Management in a structured and actionable format
Marketing & Content Collaboration
- Partner with Marketing to support product webinars and thought leadership initiatives
- Contribute to social media and community engagement efforts (LinkedIn, Big Room, blog posts, Idea Station)
- Review and validate industry-facing content to ensure technical accuracy and credibility
Minimum Qualifications
- Minimum 10 years of construction industry experience with a strong focus on project management and operations, with experience translating real-world delivery and operational challenges into product and process improvements
- Experience supporting both self-perform and contracted work
- International experience in EMEA and APAC is a plus
- Strong presentation and communication skills
- Results-driven with a proven track record of successful project outcomes
- Highly analytical, detail-oriented, and able to manage multiple priorities effectively
- Demonstrated ability to collaborate effectively with strong interpersonal and soft skills
- Willingness to travel monthly
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
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This role may require in-person onboarding and/or in-person ID verification.
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Autodesk
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