Subscription Services Representative (Tokyo)

We’re looking for a Senior Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. Check out some of our customer stories here . At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: As a Senior Manager, Enterprise Customer Success (Japan), you will lead a high‑performing team of Enterprise Customer Success Managers responsible for driving strategic value, adoption, and expansion across Datadog’s largest customers in Japan. You will combine strong people leadership, deep enterprise customer success expertise, and nuanced understanding of the Japanese market to build long‑term partnerships with C‑level stakeholders and accelerate Datadog’s growth in the region. Lead, grow, and develop a team of Enterprise Customer Success Managers supporting Datadog’s strategic and global accounts in Japan, including recruiting, onboarding, performance management, and ongoing coaching. Define and operationalize a repeatable customer success motion tailored to the Japanese enterprise market, ensuring proactive adoption, value realization, and renewal across complex, multi‑product deployments. Guide your team in building trusted advisor relationships with senior and executive stakeholders (CIO, CTO, Heads of Infrastructure/DevOps, Security leaders) at Fortune 1000 companies and leading Japanese enterprises, aligning Datadog to their business and technology priorities. Oversee the

Renewals Manager As a member of our growing Renewals team, you will be instrumental in defining, testing, and scaling a renewals model that balances high-volume scale with top-down positioning across the Japan market. Based in our Tokyo office, you will partner closely with customers and internal stakeholders such as Account Executives, Customer Success Managers, Finance, and Legal to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing customer renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction. You will play a critical role in protecting and growing Asana's customer base by proactively managing renewal risk, demonstrating customer value, and driving timely contract execution. This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Own, drive, and lead the renewals process for customers in the Japan market, in collaboration with the account team, to preserve and improve customer contracts and relationships. Actively engage with key decision-makers to understand customer requirements, demonstrate the value of Asana, and uncover roadblocks to ensure on-time renewals. Negotiate and execute renewal contracts that align with customer goals in partnership with Finance and Legal. Engage with at-risk customers and develop prescriptive strategies to mitigate potential churn and improve retention. Communicate renewal risk clearly, take the lead in developing resolution strategies, and escalate wherever appropriate. Discover and identify upsell and cross-sell opportunities during the renew

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Japan - Hybrid role As a member of the Installed Base team, you will be responsible for helping drive Security Solution sales through our Channel Partners to existing SonicWall customers. Among other responsibilities, position objectives entail: lifecycle management, subscription attachment, solution cross-selling, weekly forecasting, data analysis, development and execution of sales plays, and sales collaboration across multiple teams. Installed Base Roles and Responsibilities: Serve as the primary point of contact for all Installed Base sales inquiries, including training and enablement on LifeCycle 360° Installed Base Management tools Conduct outbound communications (phone and email) with existing customers and channel partners to support renewals and Installed Base initiatives (Renew, Cultivate, Refresh, Retain) Provide consultative business solutions aligned with customer needs and SonicWall’s objectives, including live web-based solution presentations Leverage product subscription data and reporting to increase the number of active subscribers within the Installed Base Strengthen customer relationships by demonstrating deep knowledge of SonicWall products, services, and technology, while utili