Team Lead - Member Care - Orlando

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. Team Leader, Member Care CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. CLEAR is seeking a Team Leader to drive operational excellence and elevate the member experience within our Member Care organization. This role leads a team of frontline specialists, ensuring high-quality, compliant, and efficient member interactions across channels. The Team Leader plays a critical role in coaching performance, managing day-to-day operations, and leveraging data and technology to continuously improve outcomes. Reporting to the Manager of Member Care, this role partners cross-functionally with Training, Technology, Workforce Management, and Operations to deliver scalable, high-impact support. This is a hands-on leadership role requiring strong judgment, adaptability, and a bias toward action in a fast-paced environment. Key Responsibilities Include: Lead, coach, and develop a team of Member Care specialists to deliver high-quality, consistent member experiences across channels Manage daily operations including queue performance, staffing adjustments, attendance, and adherence to ensure SLA and productivity targets are met Own team performance through KPIs (CSAT, QA,

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Manager, Member Care is responsible for leading the end-to-end digital member experience across CLEAR’s highest-touch support channels. This role oversees Team Leads and Specialists supporting members while driving operational excellence, service quality, and continuous improvement across digital support experiences, member journeys, and service operations. What you'll do: Own the digital member support strategy and day-to-day operations for Premium Experience and channels, ensuring exceptional service delivery and accountability for member and business outcomes Lead, coach, and develop Team Leads and Specialists through clear performance expectations, ongoing feedback, and career development planning Define, monitor, and improve service level agreements (SLAs) across digital support channels, including chat, email, messaging, and phone, with a focus on responsiveness, resolution quality, and member satisfaction Partner cross-functionally with Product, Engineering, Operations, and other business stakeholders to advocate for member needs and enhance digital experiences across the member lifecycle Establish and maintain support processes, escalation frameworks, quality standards, knowledge management practices, and operating procedures that support consistency, scalability, and efficiency Leverage member feedback, operational data, digital engagement metrics, and frontline insights to identify opportunities for service enhancements, self-service capabilities, and process improvements Build reporting frameworks and communicate p

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for a CVS Store Manager position. The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative training over the span of 16 weeks. We provide both virtual and hands on learning experiences to develop you as a leader. Our team of people, that support your growth toward your leadership career include: your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager coach. Some of the skills needed for this role are: Communicate well verbally and in writing to support and lead your team. Perform customer care duties to provide high levels of service. Execute merchandising strategies to support store sales growth. Manage the store inventory and assets to maintain profitability. We are invested in your growth and anticipate that you will be as well. We expect our SMIT's to: Actively engage with your leader in Key Learning Experiences to support you on your path to promotion during the structured program. Support your store as management team member and lead in a manner that is consistent with CVS values and p

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Fan & Customer Impact (Obsessed with Fans) Drive sales results by consistent execution of daily operations Support back of house operations; maintain stockroom organization Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines) Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time) Work with Retail Associates to ensure an exemplary fan experience Ownership & Execution (Determined & Relentless Mindset) Communicate expectations for assignments and projects to Retail Associates Provide training and assistance to Retail Assoc

Generative AI Architect Location: Orlando, FL | Practice Area: Technology & Engineering | Type: Permanent Shape the architecture of enterprise-scale generative AI solutions at the forefront of innovation The Role As part of Capco’s Technology Delivery Team, you will apply deep expertise in architecture, AI, and modern engineering practices to design and deliver next-generation solutions. As a Generative AI Architect, you will lead the definition and implementation of scalable, secure, and enterprise-grade AI systems, guiding projects from concept through to production while aligning technology with strategic business goals. What You’ll Do Define and deliver enterprise-wide architecture for generative AI and agentic systems aligned to business objectives Design scalable, modular solution patterns and integrate foundation models into enterprise environments Architect and implement agentic AI systems, including workflows, orchestration, and system integrations Establish robust cloud-native infrastructure and MLOps pipelines for deployment, monitoring, and lifecycle management Collaborate across teams, mentor colleagues, and contribute to innovation and thought leadership in AI What We’re Looking For Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field 10+ years of experience in software architecture, including hands-on work with AI/ML systems Strong expertise in generative AI, foundation models, and agentic AI frameworks Proficiency in Python and experience with leading AI/ML frameworks and cloud platforms (AWS, Azure, or GCP) Proven ability to communicate complex technical concepts and influence technical decision-making WIllingness to work in our office 3 days/week Bonus Points For Experience with prompt engineering and advanced RAG-based architectures Familiarity with vector databases and unstructured data processing techniques Experience implementing MLOps frameworks and production-grade AI systems Exposure to containerized and di

Generative AI Architect Location: New York, NY & Orlando, FL | Practice Area: Technology & Engineering | Type: Permanent Shape the architecture of enterprise-scale generative AI solutions at the forefront of innovation The Role As part of Capco’s Technology Delivery Team, you will apply deep expertise in architecture, AI, and modern engineering practices to design and deliver next-generation solutions. As a Generative AI Architect, you will lead the definition and implementation of scalable, secure, and enterprise-grade AI systems, guiding projects from concept through to production while aligning technology with strategic business goals. What You’ll Do Define and deliver enterprise-wide architecture for generative AI and agentic systems aligned to business objectives Design scalable, modular solution patterns and integrate foundation models into enterprise environments Architect and implement agentic AI systems, including workflows, orchestration, and system integrations Establish robust cloud-native infrastructure and MLOps pipelines for deployment, monitoring, and lifecycle management Collaborate across teams, mentor colleagues, and contribute to innovation and thought leadership in AI What We’re Looking For Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field 10+ years of experience in software architecture, including hands-on work with AI/ML systems Strong expertise in generative AI, foundation models, and agentic AI frameworks Proficiency in Python and experience with leading AI/ML frameworks and cloud platforms (AWS, Azure, or GCP) Proven ability to communicate complex technical concepts and influence technical decision-making WIllingness to work in our office 3 days/week Bonus Points For Experience with prompt engineering and advanced RAG-based architectures Familiarity with vector databases and unstructured data processing techniques Experience implementing MLOps frameworks and production-grade AI systems Exposure to c