Team Lead, Service Cloud

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Service Cloud Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Service Cloud Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms.&

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Customer Support Technology Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Customer Support Technology Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WF

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Salesforce Integration Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Salesforce Integration Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and tel

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Support Tooling and Infrastructure Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Customer Support Infrastructure Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools suc

About the Role Lead a team of AI Infra (Systems Engineers) at Together based out of our office in Amsterdam, you and the SRE team are responsible for keeping all user-facing services and production systems running smoothly. You are a blend of a pragmatic operator and a software engineer that applies sound engineering principles, operational discipline, and mature automation to our operating environments and codebase. You specialize in systems (operating systems, storage subsystems, networking), while implementing best practices for availability, reliability and scalability, with varied interests in algorithms and distributed systems. Responsibilities Be on an on-call (PagerDuty) rotation to respond to incidents that impact availability Manage, develop and coach the SRE Team. Build and run our infrastructure with Ansible, Terraform, and Kubernetes to enable scaling to a massive number of concurrent users Build monitoring systems to ensure the highest quality service for our customers Design and implement operational processes (such as deployments and upgrades) Debug production issues across all services and levels of the stack Identify improvements for the product architecture from the reliability, performance and availability perspectives Plan the growth of Together AI’s infrastructure Requirements 7+ years of professional SRE or related experience Ideally 2 years as a Lead SRE Bachelor's degree in Computer Science or a related field or equivalent work experience Expert knowledge of Ansible (roles, playbooks), Terraform, and Kubernetes Proficiency in programming/scripting languages Direct experience in monitoring and observability practices Advanced knowledge of cloud services Ability to thrive in a collaborative environment involving different stakeholders and subject matter experts About Together AI Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tu

About the Role Together AI is building the AI Acceleration Cloud, an end-to-end platform for the full generative AI lifecycle, combining the fastest LLM inference engine with state-of-the-art AI cloud infrastructure. As a Lead/Manager, you will play a key role in building the Together cloud platform engineering team in the Netherlands. We are a highly available, global, blazing-fast cloud infrastructure that virtualizes cutting-edge ML hardware (GB200s/GB300s, BlueField DPUs) and enables state-of-the-art ML practitioners with self-serve AI cloud services, such as on-demand + managed Kubernetes and Slurm clusters. This platform serves both our internal SaaS products (inference, fine-tuning) and our external cloud customers, spanning dozens of data centers across the world. Some of what you’ll work on: Work on a distributed GPU scheduling system for the on-demand clusters product, Instant Clusters. Build out a global management plane for managing our data center compute, networking, and storage. Design and build new customer-facing cloud platform services, delivering killer enterprise AI cloud features. Hybrid working 2 days a week at our offices in Amsterdam Responsibilities Lead/Manage a team of 8 together cloud Infrastructure Engineer in Amsterdam, Identify, design, and develop foundational backend services that power Together’s commerce platform Analyze and improve the robustness and scalability of existing distributed systems, APIs, databases, and infrastructure Partner with product teams to understand functional requirements and deliver solutions that meet business needs Write clear, well-tested, and maintainable software and IaC for both new and existing systems Conduct design and code reviews, create developer documentation, and develop testing strategies for robustness and fault tolerance Participate in an on-call rotation to address critical incidents when necessary Requirements Ideally 1-2 years of leading the Infrastructure team. Demonstrable backgro