Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes. This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will de
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MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the MongoDB platform. TAMs combine: Deep product knowledge and expertise across multiple domains Polished technical communications Strong account leadership, with the ability to engage effectively at all levels of the customer Ability to not only proactively engage, but anticipate and preempt needs a customer may have or issues they could experience A high degree of ownership and willingness to go above and beyond for our customers The TAM’s primary remit is the cultivation of customer confidence and delivery of positive, account-wide technical outcomes that solve big customer problems while showcasing the capabilities of the MongoDB product portfolio. They do this through a systematic engagement process
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What you need You should have 7+ years of relevant experience
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MongoDB
MongoDB is the next-generation database that helps businesses transform their industries by harnessing the power of data. The world’s most sophisticated organizations, from cutting-edge startups to the largest companies, use MongoDB to create applications never before possible at a fraction of the cost of legacy databases. MongoDB is the fastest-growing database ecosystem, with over 9 million downloads, thousands of customers, and over 750 technology and service partners. Learn more at www.mongodb.com.
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