Technical Account Manager, Logistics

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana We're looking for a motivated Technical Account Analyst to support our Technical Account Managers (TAMs) in delivering outstanding outcomes for our Logistics customers. In this role, you'll help execute the day-to-day work that keeps our customers successful, from preparing materials and tracking deliverables to running analysis that helps TAMs make informed, data-driven decisions. This is a great entry point into account management and customer success, where you'll build core skills in customer operations, data analysis, and cross-functional collaboration while working alongside experienced TAMs who own the overall account relationship. You Will Support TAMs across our largest logistics service provider accounts by managing specific workstreams and deliverables, rather than owning the end-to-end account relationship. Help execute onboarding tasks for new users, including scheduling trainings and tracking adoption milestones. Conduct analysis on customer usage data to help TAMs identify trends, risks, and opportunities. Prepare materials for customer calls and Quarterly Business Reviews, including pulling data and drafting talking points for TAM review. Coordinate with product and implementation engineering teams to track the status of customer deliverables and flag blockers. Own specific day-to-day tasks (check-ins, follow-ups, documentation) for a subset of accounts under TAM guidance. Capture and organize customer feedback, routing it to the appropriate TAM or product team member. Learn Altana's platform and product capabilities deeply enough to support customer-facing conversations alongside a TAM. About You 2-3 years of experience in account management, customer success, operations, or a related analytical role (logistics industry exposure a plus, b

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana Altana is redefining supply chain intelligence with an AI-powered network and visibility platform that helps enterprises see across borders, build supply chain resilience, and manage risk. We are seeking a highly skilled Enterprise Account Executive to join our team and help drive this mission forward. This role is an opportunity for a proven seller who deeply understands the supply chain ecosystem—someone who can credibly partner with senior executives at multinational enterprises to solve complex global trade and supply chain challenges through SaaS technology. The ideal candidate will have both hands-on supply chain consulting experience and a track record of selling SaaS solutions into supply chain and logistics organizations. You will own the full sales cycle, from prospecting and executive engagement to closing six- and seven-figure SaaS deals. You Will Lead complex sales cycles, serving as a strategic partner to procurement, supply chain, sustainability, and compliance leaders Develop and execute account strategies to engage global enterprises with complex supply chains Leverage your consulting background to understand prospect supply chain workflows, pain points, and transformation goals, mapping them to Altana’s capabilities Create and manage pipeline by researching and targeting relevant enterprises using modern prospecting tools and techniques Collaborate on product demonstrations with sales engineers to tailor presentations to technical and commercial audiences Partner cross-functionally with account management and implementation teams to ensure seamless handoff and long-term account growth You Have Background in supply chain consulting, with a clear understanding of enterprise supply chain operations, and digital transformation initiatives Pr

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana You'll lead a team of enterprise Sales Engineers and own the technical side of Altana’s enterprise sales motion. You'll be at the forefront of our sales initiatives, playing a crucial role in translating technical jargon into practical value for our clients and partners. You’ll collaborate cross-functionally with partners in Sales, Revenue Enablement, Account Management, Product Marketing, and Product Management in order to shape the entire customer journey, including how we run discovery, what a great demo looks like, how a proof of concept is scoped and judged, and how what we learn in the field makes its way back into the product. This role requires a perfect blend of technical acumen and interpersonal skills, as you will be tasked with presenting our innovative solutions to diverse audiences, ranging from technical contributors to executives. This is primarily a people-leadership role. You won't be the default SE on deals. However there will be times when you’ll have to step into an IC role, and you’ll need to be enough of a product expert to demo the product or run a POV. This role reports to the Head of Enterprise. You Will Lead and grow the team Hire, onboard, and ramp SEs as the Enterprise business scales Define role expectations and a career path so each SE knows what good looks like and what comes next Coach each SE through growth plans and direct feedback, drawn from watching them in live customer engagements Define how Sales Engineering works in the sales process Set the standard for discovery into a customer's trade compliance or supply chain process, and partner with AEs to turn it into a business case Own our demo narratives — the story we tell for each product and use case, and how it shifts for a compliance analyst versus a Chief Supply C

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana Altana is looking for a Principal Platform Engineer to be the technical authority for the platform our products run on. This is a senior individual contributor role, reporting to the Senior Director of Platform Engineering, for someone who steers architecture across organizational boundaries rather than inside one team's backlog. We operate a broad estate. Multi-cloud infrastructure across AWS and Azure, a multi-tenant commercial platform, accredited environments including FedRAMP and IRAP, and dedicated sovereign deployments for national customers. The architecture that holds those together determines how fast every product team can ship, how quickly a new customer comes online, and what our infrastructure costs. You will set the direction for it, and you will have real white space to go after the problems you judge to be the most consequential. You will be a permanent member of the Platform Engineering leadership team alongside our engineering managers, and you will be the person other engineers across the company come to when a technical question spans more teams than any one of them owns. Your Responsibilities Drive technical decisions and systems architecture across multiple organizations , not only within Platform Engineering, and contribute to company-wide design through existing forums while proposing new ones where they are missing Own the platform reference architecture across AWS and Azure and across our commercial, regulated, and sovereign environments, and define the patterns that engineering teams build against Translate company strategy into area-level technical strategy , keep it aligned with customer and product outcomes, and communicate the options and tradeoffs upward so leadership can choose with a clear view of the consequences Lead t

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana As we scale our logistics business, we are hiring a Senior Sales Engineer to be the technical lead on Altana’s work with logistics service providers and customs brokers. Following our acquisition of Cervo, our product surface now spans transaction screening, shared product catalog, duty calculation, post-entry audit, and agentic entry writing, and the deals that win are the ones where someone can map a broker’s actual entry-writing workflow today, show them what it looks like on Altana, and prove the integration path is real. You’ll own that work: demos, solution design, architecture conversations, and the technical narrative that carries a deal from first call to signed order form. You’ll partner closely with Sales, Product, Engineering, and Implementation, and act as the voice of the customer back to our product and engineering teams. This is a high-leverage hire on a fast-moving vertical. You Will Achieve mastery of the full Altana product surface area and run demos that hold up with brokerage operations staff, IT leadership, and executive buyers alike, whether it’s an impromptu whiteboard session or a prepared narrative demo Design solutions for complex customer environments, mapping current-state operational workflows to a credible future state on Altana, and documenting the gap between them in terms a customer recognizes as their own business Speak fluently to the technical architecture of the platform: data models, APIs, EDI and file-based integration patterns, and how Altana lands inside the systems logistics providers already run Serve as the bridge between the commercial and product organizations, translating field reality into product input and product direction into field-ready positioning Support the sales process with new and existing custom

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana The Engineering team is responsible for building out the platforms, API’s, services, workflows, and logical architectures for bringing this vision to life. We are creating a platform fundamentally driven by AI, which scales to a massive trove of data, and a diverse customer base; it is a complex system that will stretch engineering in many directions. You’ll work closely with our Data Scientists on projects to analyze and observe world-scale datasets, write code that can scale to produce never-before-seen insights, and construct APIs to deliver our product vision. Your Responsibilities Ingest product requirements, define technical requirements, and design practical, iterative technology designs that achieve our product and technical goals. Work with your product manager to develop implementation plans against our technical product roadmaps. Personally maintain, develop, and deploy our customer facing workflows to create and support our overall product architecture. Analyze and propose technical solutions to invent, enable, and enhance our product offerings. Be responsible for automating, testing, and deploying your own and your team’s work. Review the code and technical designs authored by your team members, and hold a high bar for quality. Mentor developers and help them level up their skills. Be responsible for the technical excellence of day-to-day work of a team of engineers and ensure that the team’s deliverables are maturing along the defined roadmap. Drive technical decision-making and problem-solving across the team, ensuring solutions are efficient, scalable, and maintainable. Identify technical and operational gaps for the team and create plans and work items to address them. Serve as the domain expert for a portion of th