Technical Platform Operations Support, Manager

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana The Platform Operations & Compliance team is focused on integrating Altana’s products with customers to provide unique insights, business process integrations, and create customer value. We execute complex customer integrations to create and customise data pipelines for unique customer scenarios; integrate proprietary customer data to our knowledge graph while supporting reliability, release, cost and control obligations that come with operating big-data pipelines for public sector customers. The Platform Operations & Compliance team works closely with customers, as well as our internal Engineering, Machine Learning, InfoSec and Product organisations. In this role, you will: Develop, deploy and continuously improve distributed, big-data pipelines powering Altana’s state of the art network analysis, ML, data ingestion and fusion capabilities Understand and drive forward Altana's technology to make it more scalable and to meet the evolving requirements of our customer base Support platform reliability, cost and controls and support customer security reviews and accreditations Serve as the technical expert in client-facing meetings, bridging the gap between complex government requirements and our platform's technical architecture. Work in a cross-functional team of engineers, data scientists, and product managers Evaluate and recommend new tools, technologies, and best practices for data pipeline development, orchestration and deployment About You You are a seasoned data engineer and technical leader with deep expertise in building and scaling data systems. You combine strong hands-on engineering skills with the ability to set technical direction, influence across teams, and elevate those around you. You are someone who proactively takes owners

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a leader in our Product Support organization, you'll have the opportunity to lead and grow our Technical Support team for EMEA, ensuring we effectively identify, investigate, and resolve complex product issues at scale. You'll continue to shape this function - setting strategy, hiring and developing high-performing talent, defining how we partner with Product and Engineering, and building the systems needed to improve product quality for our customers, including our most strategic Enterprise users. You'll partner closely with Product, Engineering, Support Operations, and Enterprise Support to strengthen feedback loops, improve workflows, and drive meaningful product improvements. This role requires balancing technical depth, customer experience, and operational excellence. We're looking for a leader who is passionate about developing people, thrives in complexity, and brings structure and clarity to a high-growth, evolving environment. This role will be hybrid from our London Hub. What you'll do at Figma: Build and lead the Technical Support function in EMEA, setting a high bar for technical excellence and customer experience As a builder and coach, you'll lead and empower the team to meet KPIs across Technical Support Partner with Product Support Operations to design and implement scalable processes for bug triage, investigation, and resolution Collaborate closely with our engineering partners to ensure high-quality bug reporting and strong feedback loops Use data and insights from Product S

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a leader in our Enterprise Support organization, you’ll lead a team across Enterprise and Technical Support to ensure we deliver exceptional experiences to our customers. You’ll partner closely with Sales, Product, Engineering, and Support Operations to improve workflows, unlock product insights, and advocate for meaningful system changes. We’re looking for a leader who is passionate about developing people, thrives in complexity, and brings structure and clarity to a fast-paced, agile environment. This role will be based out of our Singapore hub. What you’ll do at Figma: Lead and develop the Enterprise & Technical Support team, setting a high bar for customer experience, quality, and performance, with a focus on coaching to deliver a premium customer experiences Manage, coach, and empower the team to meet the KPIs most critical to Enterprise success, driving clarity, alignment, and accountability Partner with Support Operations to implement operational improvements that enhance our ability to deliver support at scale Collaborate closely with Sales leadership to unblock high-value customers, support complex organization migrations, and guide major account transitions, ensuring continuity and customer satisfaction Work with Voice of the Customer, Product, and Engineering teams to surface meaningful insights that drive product and journey improvements Use data and insights from Product Support Analytics to surface trends, improve product quality, and inform strategic decision-making S

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Sr. Sourcing Manager will play a critical role in building and optimizing the Fanatics Brands global source base to deliver quality licensed product at competitive cost. ROLE OVERVIEW The Sr. Sourcing Manager is responsible for building, optimizing, and managing the Fanatics Brands global source base to achieve industry-leading quality, on-time delivery, and competitive costs while developing partnerships in a sustainable and compliant business environment. This role

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Specialist on the Product Support team, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience, supporting Figma's most strategic customers with high-quality, reliable, and efficient support across complex use cases. You'll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering, bringing technical expertise in working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact — serving as a customer advocate while working cross-functionally to deliver an exceptional experience. This is a full time hybrid role that can be held from our London hub. What you'll do at Figma: Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries Interact with Figma customers daily via email, taking ownership over cases from start to resolution Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation Act as designated point of contact for high-risk escalations and issues, proactively engagi

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We are a global sales organization at Micron that works closely with the world's most influential mobile and premium client computing customers. We coordinate across regions and business units to bring Micron's product portfolio to market, tackle complex platform and roadmap challenges, and encourage long-term strategic growth. We value collaboration, accountability, technical curiosity, and building relationships that last! As a Global Account Sales Manager, you will join an international sales team that jointly manages and enhances one of Micron's major customer accounts. Your primary focus will be on smartphones, tablets, and premium notebooks. You will support business growth, develop account strategies tailored to each segment, and communicate the perspective of a highly technical platform customer across the company. You will promote advancement on opportunities related to Micron's products and emerging on-device AI frameworks. You will establish strong relationships with commercial, engineering, architecture, operations, sourcing, and executive colleagues. Responsibilities and Tasks Assist in carrying out a global strategic account plan for a leading platform customer alongside the broader sales group. Lead initiatives related to smartphone, tablet, and premium notebook opportunities. Build and maintain senior-level customer relationships and a comprehensive global relationship map across business, engineering, architecture, procurement, operations, and executive collaborators. Coo