Technician

We are seeking a highly analytical and technical professional to spearhead the evolution of our trading infrastructure. This hybrid role combines the fast-paced execution of a Trading Operations Specialist, the analytical rigor of a Risk Manager, and the technical capabilities of an AI-focused Developer. The successful candidate will not only manage daily operational workflows and risk monitoring but will also lead the digital transformation of these functions. You will leverage Large Language Models (LLMs), machine learning, and advanced scripting to automate legacy manual processes, improve predictive risk modeling, and build real-time performance visualization tools and analyses. Key Responsibilities: 1. Trading Operations and Performance Analysis with AI Manage the end-to-end lifecycle of trades across multi-asset classes. Develop agentic AI workflows using Python (ML) and MLOps tools to automate manual operations and reconciliations Perform daily P&L attribution and explain variance by decomposing market moves, Greeks, and new activity. Leverage AI/ML frameworks (e.g., OpenAI API, LangChain, or local LLMs) to build intelligent agents for anomaly detection in trade data and automated commentary generation for P&L reports. Ensure data integrity across trading systems, middle-office platforms, and downstream finance ledgers. Use AI tools to build reporting and analyses on trading performance and perform adhoc business analytics 2. Risk Monitoring & Control Intelligent Risk Management: Develop real-time, AI-driven risk models that use machine learning to predict market volatility and alert the desk to emerging cross-market risks. Develop and maintain sophisticated risk reporting dashboards for the desk. Requirements & Qualifications: Experience: 3+ years i

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in Hong Kong for our hybrid working model. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress a

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking for candidates based in Hongkong for our hybrid working model. As an ideal candidate, you will have: 5 to 8 years of related industry experience, ideally 2 years of experience in a customer facing role. Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience implementing scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership. Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle. The ability to travel up to 25% A Bachelor’s degree or equivalent work experience Placeholder for req

As a Customer Success Manager, you are the trusted advisor helping a high volume of customers navigate their journey on MongoDB using proactive, scalable engagement strategies initiated by health signals and journey milestones. You’ll be responsible for maximizing customer lifetime value and success for a diverse portfolio of thousands of expanding MongoDB customers, acting as a strategic connector between your customers and providing the right help at the right time to achieve their unique business goals. You’ll drive healthy adoption, customer retention, revenue realization, and advocacy at scale. You will innovate, navigate ambiguity, and build scalable programs and processes to deliver real, measurable impact where your customers need it most. We are looking for Mandarin speaking candidates who are based in Hong Kong for our hybrid working model. Key Responsibilities Customer Advisory Lead and scale effective customer onboarding by leveraging product adoption telemetry to monitor early deployment health, proactively identify and mitigate configuration risks, and guide customers through prescriptive best practices, architectures, and operational strategies that establish a strong technical foundation and accelerate time-to-value and achieve customers’ business outcomes with MongoDB Drive ongoing consumption and value realization through a mix of 1:1 and 1:many engagements (e.g., targeted campaigns, webinars, office hours), using data-driven insights to identify trends, opportunities, and risks across a broad customer portfolio and recommending optimal solutions, features, and adoption paths to achieve customers’ business outcomes with MongoDB Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage thousands of customers across various stages of maturity by leveraging 1-to-many methodologies and tools to balance individual customer impact with scalab

About the role We are looking for a Senior Business Operations Associate to help run an AI-native operating environment across people, AI agents, and cross-functional teams. This is a high-ownership business operations role for someone who combines strong business judgement with enough technical fluency. You will help turn AI-agent capabilities into reliable production workflows, keep teams aligned in real time, and ensure that AI-heavy processes have clear ownership, quality standards, handoffs, and escalation paths. The role sits at the intersection of business operations, product operations, technology, and digital assets. You will need to move quickly, communicate clearly, understand changing market context, and remain dependable when urgent internal issues arise. What you’ll do Real-time business and team alignment Coordinate real-time alignment across business teams, Engineering, Product, Operations, AI agents, and other stakeholders. Translate business priorities into clear workflows, owners, decision points, and next actions. Identify bottlenecks, unclear handoffs, conflicting priorities, and gaps in execution. Maintain visibility across fast-moving initiatives and ensure critical work continues to move forward. Stay informed about market, product, and digital-asset developments that may affect internal priorities. AI-enabled production workflows Partner with Engineering to identify where AI-agent capabilities can improve business and operational workflows. Help translate business requirements into agent prompts, workflow logic, operating procedures, and quality criteria. Support the deployment of AI-agent capabilities into reliable production processes. Test and refine AI-heavy workflows, including edge cases, failure modes, escalation rules, and human handoffs. Build practical feedback loops between business

About the Role As our Digital Trust and Resilience Specialist you will lead and perform technology risk assessment and security compliance activities central to our global operations. You will coordinate annual IT internal and external audit programs, including ISO and SOC 2 certifications across our key markets. These certifications are critical to accelerating customer onboarding and streamlining annual regulatory audits worldwide. You will also run mandatory employee security awareness training globally, and drive the automation of evidence collection to improve efficiency. In this role, you will identify compliance gaps, support remediations, and provide technical guidance across all business units. AI is fundamental to how we work. In this position, you will help us build AI automations, workflows, and agents to boost the efficiency of Digital Trust & Resilience operations. You do not need to be an AI researcher. You just need to understand compliance risks and have a drive to learn and apply AI tools. Responsibilities: Coordinate and perform annual IT internal audits and external audits for ISO and SOC 2 certifications across global markets, ensuring certifications are maintained to support customer and partner onboarding and regulatory audit readiness Run global, regulator-mandated employee security awareness and compliance training campaigns, including tracking, reporting, and continuous improvement Automate evidence collection and compliance workflows to drive efficiency gains and scale operations in response to growing regulatory demands Participate in internal security and privacy assessments, external audits, compliance certifications, and risk management activities Provide complete and accurate responses to internal and third-party enquiries on security compliance Perform periodic technical, organizational, and third-party risk and control assessments, and manage remediation activities to completi