Senior Customer Success Manager

Principal Consultant - Payments SME Location: Hong Kong (Hybrid) | Practice Area: Banking & Payments | Type: Permanent Shape the future of payments. Lead transformation. Deliver lasting impact. The Role As a Principal Consultant within Capco's Banking & Payments practice, you'll help leading financial institutions design, transform and modernise their payments capabilities. Combining deep payments expertise with strong consulting and technology knowledge, you'll lead complex engagements from discovery through to solution design and delivery. You'll work closely with senior client stakeholders to define payment strategies, assess current state capabilities, and develop target operating models and technology solutions across domestic and cross-border payment ecosystems. As a trusted advisor, you'll bring industry insight, structured problem solving and strong communication skills to help clients navigate evolving customer expectations, regulatory requirements and industry change. What You'll Do Payments consulting: Lead strategic and transformation initiatives across retail banking payments, helping clients optimise payment processes, operating models and technology capabilities. Discovery and solution design: Facilitate workshops, conduct assessments and lead discovery activities to define business requirements, target-state architecture and delivery roadmaps. Solution architecture: Design end-to-end payment solutions across domestic and cross-border payment ecosystems, ensuring alignment with business objectives, customer needs and regulatory requirements. Client advisory: Act as a trusted advisor to senior stakeholders, providing insights into market trends, emerging technologies and payments innovation. Consulting excellence: Develop high-quality presentations, executive papers and client deliverables, translating complex concepts into clear and compelling recommendations. Leadership and delivery: Lead multidisciplinary project teams, manage client relatio

Help leading insurers rethink how underwriting, claims and operations work The Role Capco is growing its Insurance practice in Hong Kong and is looking for a Principal Consultant to lead transformation initiatives with major Life, Health and General Insurance clients across Hong Kong and APAC. This is an opportunity to work directly with senior insurance leaders to redesign operating models, transform underwriting and claims capabilities, modernise customer journeys, and unlock value through digital, automation, data and AI-enabled solutions. You will play a key role in shaping client outcomes, developing market propositions, and contributing to the continued growth of Capco’s Insurance practice. What You’ll Do Lead end-to-end transformation programmes across Life, Health and General Insurance clients throughout Hong Kong and APAC. Design future-state operating models, process improvements, and customer, underwriting and claims journey enhancements. Partner with senior stakeholders including COOs, Heads of Claims, Heads of Underwriting, Operations Leaders and Transformation Executives to deliver strategic change. Lead multidisciplinary teams across consulting, technology, operations, data and third-party vendors to achieve successful outcomes. Contribute to business development activities, market propositions, thought leadership and the growth of Capco’s Insurance capability. What We’re Looking For 8–12+ years of experience within consulting, insurance operations, underwriting, claims, transformation, or a related discipline. Strong understanding of insurance operating models, process optimisation, underwriting operations, claims operations and policy servicing. Proven experience delivering large-scale transformation programmes within regulated insurance environments. Ability to engage senior stakeholders and translate strategic objectives into practical, measurable delivery plans. Professional fluency in English; Cantonese and/or Mandarin language ski

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Purpose of Role As Finance Director – APAC, you will serve as the senior finance leader and strategic co-pilot to Hasbro's APAC Commercial Leadership Team. This is a broad, high-impact role that combines Sales Finance (commercial business partnering, pricing, customer P&Ls, and investment strategy) with Regional Finance (A&P and overhead stewardship, planning and consolidation) across the region. This is a key leadership role in Hasbro's International Commercial Markets. You will own the full finance agenda for APAC — from commercial deal-making and channel strategy through to regional planning, cost discipline, and consolidated reporting — giving you end-to-end visibility and influence over the region's financial performance. This role is built for a bold, energetic leader who combines sharp financial acumen with commercial instincts, thrives in ambiguity and change, and is ready to build and lead a high-performing, multi-market team. Driving the region to sustainable profitability is the #1 challenge — and this role is central to achieving that. What You'll Do: Commercial Strategy & Decision Support (Sales Finance) • Partner with the APAC Commercial Leadership Team to drive business performance across key markets, channels, and franchises. • Lead pricing strategy, channel investment, profitability analysis, and customer P&L decisions. • Act as a strategic architect — identify revenue growth opportunities and unlock margin through smart trade-offs. Investment Planning & Regional Finance • Partner with t

ABOUT US Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion. We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking. ROLE RESPONSIBILITIES We are currently seeking Senior Consultants to support and drive the growth of our Data and AI practice. This is an exciting opportunity to be a leader, in a growing team of data practitioners, where you will be initiating and implementing cutting-edge data & analytics programmes for top-tier Financial Services clients. This project is with a leading Corporate & Investment Bank as a Product Owner for digital mobile and payments project . KEY RESPONSIBILITIES Act as the Product Owner in shaping and delivering digital payment and mobile banking solutions, ensuring alignment with business objectives and customer needs. Contribute to product roadmap execution, feature prioritisation, and product strategy across payments and mobile banking initiatives. Gather and analyse business requirements from key stakeholders, translating customer and business needs into clear product requirements and user stories. Work closely with Engineering, Design, Risk, and Operations teams to deliver end-to-end product enhancements and ensure a seamless customer experience. Collaborate with stakeholders across business, technology, and regional teams to drive product adoption, address customer feedback, and continuously improve product performance. SKILLS & EXPERTISE At least 5 years' experience in product management , business analysis, consulting, or fina

Shape the Future of Data. Design Products That Matter. Join Capco's growing Data & Analytics practice and help some of the world's leading financial institutions unlock the value of their data. We're looking for experienced consultants with expertise across data architecture, data modelling, data products and enterprise data solutions. Whether your passion lies in defining strategic data capabilities, designing modern platforms, or delivering business-focused data products, you'll have the opportunity to solve complex challenges while helping clients transform the way they use data. The Role As a Senior Data Consultant, you'll work alongside multidisciplinary teams to design and deliver modern data capabilities that enable better business decisions. You'll combine technical expertise with consulting skills to help clients define target architectures, create scalable data solutions and establish data products that generate measurable business value. Why This Role Is Open We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact. What You'll Do Design and deliver enterprise data architectures, logical and physical data models, and scalable data solutions aligned to business strategy. Partner with business and technology stakeholders to define and implement high-value data products and data-driven capabilities. Lead or contribute to data transformation initiatives, including cloud migration, modern data platforms and data governance. Translate complex business challenges into practical, sustainable data solutions using industry best practices. Mentor colleagues, contribute to capability development and help shape the growth of Capco's Data & Analytics practice. What We're Looking For Experience delivering data architecture, data model

Senior Data Architect Design the blueprint. Architect the future. Empower data transformation. The Role Capco is seeking a Senior Data Architect to lead and deliver complex data architecture initiatives across our financial services clients. In this senior consulting role, you’ll guide clients through their data transformation journeys, defining strategy, designing architecture, and building scalable, cloud-based platforms. You’ll also contribute to shaping Capco’s modern data architecture offerings. What You’ll Do Lead agile consulting projects focused on modern data architecture and cloud transformation Define and implement scalable enterprise data strategies across programmes and business units Design and deliver data platforms using cloud-native technologies on AWS, Azure, or GCP Drive integration of data governance, cataloguing, privacy, and metadata capabilities Act as a subject matter expert to clients, presenting technical concepts in a business context What We’re Looking For Proven experience in data architecture, cloud data engineering, and enterprise platform design Deep knowledge of modelling practices including contextual, logical, and physical data modelling Hands-on experience with cloud-based data ecosystems (AWS, Azure, GCP) and modern data stacks Understanding of cloud data migration, data management tools, and security frameworks Strong communication skills to engage stakeholders across technical and non-technical teams Bonus Points For Data or cloud architecture certifications (e.g., AWS, Azure, GCP, Databricks) Experience in data lake design and large-scale data migrations Familiarity with graph computing and semantic data modelling Background in Financial Services with stakeholder management in complex environments Ability to lead teams and contribute to the development of Capco’s data architecture propositions Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entreprene