Tik Tok Shop Live Manager

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: Comfrt is scaling its social commerce engine internationally, and we are looking for a strategic leader to build our TikTok Shop channel across the UK and beyond. This is not an execution-only role—it is a strategic partnership opportunity. As Senior Manager of TikTok Shop for UK & beyond, you will report to our Sr. Director of Social Commerce, own full P&L accountability for the channel in these regions, and operate as her strategic peer in building a repeatable, profitable international playbook. You will manage the International , with a focus on UK strategy and get us ready for growth: shop operations, affiliate ecosystem, live shopping programming with creative agencies, regulatory compliance, and team capability. You will be the strategic voice for these markets at the table with TikTok UK, the person who identifies market opportunities others miss, and the leader who mentors and grows the team as we scale. This role demands someone who can think strategically about market dynamics while staying hands-on enough to drive execution. You understand TikTok Shop mechanics deeply and have proven ability to scale social commerce channels profitably. You are comfortable navigating platform relationships, managing agency partners at a strategic level, and building sustainable affiliate ecosystems. You think like an operator and entrepreneur—when something is not working, you diagnose why, test solutions, and move fast. Most importantly, you are ready to be the leader of international growth, not a regional executor. What You Will Own: P&L ownership for TikTok Shop UK & Other regions as we expand—Own revenue targets, profitability, and strategic allo

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. The TTS Inventory & Planning Specialist (UK) owns inventory operations and assortment planning for SharkNinja's TikTok Shop business. Partnering closely with the DTC Inventory & Planning Manager, Ops and category owners, the role keeps the channel stocked against the forecast, spotting out-of-stock risk early and pivoting into viable alternatives, while shaping the range through gap analysis, TTS exclusives and bigger bets on the products with the most upside. You will be building demand scenarios and bet cases that steer buying and phasing decisions, informing the revenue and SKU-level assumptions behind the forecast, and pressure-testing the plan through both a supply lens and a commercial one to protect GM% and ASP. What you will do: Own TTS inventory operations end to end, driven by the forecast, live demand and commercial bets,&

About Comfrt Comfrt LLC is the #1 Hoodie Brand in the U.S. and the #1 Apparel Brand on TikTok globally—built on a mission to support mental health and create everything comfortable for an easy, stress-free, cozy lifestyle. Our elevated basics are worn by millions and loved for their perfect mix of comfort, style, and cultural relevance. Role Overview The CX Social Representative provides hands-on support across Comfrt's TikTok Shop (TTS) ecosystem, focusing on after-sales care including refund-only requests, returns, exchanges, cancellations, and dispute resolution. Representatives ensure SOP compliance, maintain accurate tracker upkeep, and proactively flag risk issues to drive customer satisfaction and protect platform health. Responsibilities may flex to include live chat support as business needs and individual development evolve. Key Responsibilities Customer Experience Manage after-sales cases including refund-only (RO) requests, chargebacks, and disputes with accurate resolution type selection Submit and track claims with fulfillment partners for lost, damaged, or delayed shipments Monitor and respond to product reviews with appropriate tone Resolve standard cases including shipping issues, refunds, returns, exchanges, cancellations, and tracking and delay inquiries Identify and escalate red-flag cases including platform risk issues, fraud and policy abuse, high-dollar disputes, damages outside policy, and anything with potential impact to TTS performance scores As business needs require, respond to real-time customer inquiries through TikTok Shop Seller Center and/or Gorgias using approved macros and SOPs within SLA Process & SOP Compliance Follow SOPs accurately and consistently across all case types and platforms Provide actionable feedback on unclear or outdated SOPs to support continuous improvement Maintain internal trackers with complete, accurate information across defects, complaints, delays, and escalations Team Contribution Participate in

Job Title TikTok Shop Account Manager with Spanish Job Description Philips is seeking a proactive and consumer-centric Account Manage r to join our Tiktok Shop team to support Spanish team. You will be responsible for managing and nurturing relationships with our Tiktok Shop Agency Partner and Tiktok Shop HQ, whilst driving our commercial and engagement objectives forward on the platform. This role requires excellent communication skills, a deep understanding of e-commerce, commercial strategy and the power of social media on the consumer decision journey You are the right fit if: Bring a minimum of 5 years work experience in National Account Management with a strong background in e-commerce. Have worked within a global organization – ideally one that is brand-led and consumer focused. Are comfortable communication in Italian. Possess hands-on experience managing P&L responsibilities. Are skilled in creating impactful presentations and confident using PowerPoint. Have a solid track record of optimizing the customer decision journey and enhancing user experience. Demonstrate strong stakeholder management capabilities, able to align and influence across diverse teams. You are passionate about new technologies and eager to grow and develop your skills. You want to work together and act as a real team player, a great communicator and are comfortable working with different stakeholders. What you will do: Drive the sell-out ( GMV) performance on Tiktok Shop Spain, in line with objectives, and manage the sell-in of our Tiktok shop Agency partner. Work closely with the Marketing Manager to deliver content engagement metrics. Responsible for all lower funnel activations on the platform, with a particular focus on Tiktok Sho

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. The TikTok Shop Manager (Greece) will be responsible for launching, growing, and scaling SharkNinja’s TikTok Shop business in Greece. This role requires a mix of e-commerce expertise, social commerce insight, and hands-on execution. You will drive revenue growth through strategic campaign management, creator partnerships, and optimization of TikTok Shop operations. You will work closely with local and regional teams to establish and accelerate SharkNinja's presence in the Greek social commerce landscape. Key Responsibilities Own the TikTok Shop strategy for Greece: Set targets, roadmap, and growth plan aligned with SharkNinja’s broader D2C and e-commerce goals. Commercial leadership: Manage P&L for TikTok Shop Greece, delivering against sales and profitability targets. Content & creator partnerships: Build and scale relationships with Greek TikTok creators, agencies,

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. Role Overview The TikTok Shop Manager (Czech & Hungary) will be responsible for launching, growing, and scaling SharkNinja’s TikTok Shop business in the Czech & Hungary region. This role requires a mix of e-commerce expertise, social commerce insight, and hands-on execution. You will drive revenue growth through strategic campaign management, creator partnerships, and optimization of TikTok Shop operations. Key Responsibilities Own the TikTok Shop strategy for Czech & Hungary: Set targets, roadmap, and growth plan aligned with SharkNinja’s broader D2C/E-commerce goals. Commercial leadership: Manage P&L for TikTok Shop Czech & Hungary, delivering against sales and profitability targets. Content & creator partnerships: Build and scale relationships with TikTok creators, agencies, and affiliates to drive product awareness and sales. Campaign execution: Develop