A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. As a Global Technology Service Engineer, you will serve as a primary point of contact for global technology support requests. You will diagnose and resolve technical issues across end-user computing platforms, enterprise applications, and collaboration tools while delivering professional, high-quality support experience. Engineers in this role are expected to operate with strong technical judgment, resolve issues beyond basic troubleshooting, and contribute to the continuous improvement of our support operations. What you’ll do Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. Diagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications. Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management. Deliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices. Participate in structured shift handovers and
Trading Desk Operations, Senior Associate to Director level - Quant Trading Team
Salary not disclosed
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Role overview
Job description
Provide dedicated end-to-end trade support to assigned trading desks, perform trade bookings, trade verifications, balance and position reconciliations, P&L attributions
Troubleshoot operational bottlenecks, delays, and other problems presented throughout the trade life cycle
Using coding and AI tools, develop and enhance booking and reconciliation procedures
Real-time monitoring and escalation on risk positions against internal thresholds and develop new monitoring tools for the desk
Develop standardized templates and playbooks for new product onboarding (booking models, reconciliation rules, account setup) to reduce time-to-market
Set up of new accounts and trading books, maintain data integrity and data mapping
Perform funding operations and settlement checks, investigate and resolve fund transfer issues, liaising internally with Treasury or with external brokers
Monitor funding usage, ROI and manage internal capital distribution records
Assist in analysis of trading performance, P&L and risk attribution
Assist promptly in adhoc/urgent requests from the trading desks relating to trade bookings or funding requests
Engage with developers on projects that further enhance system infrastructure and controls
Identify repetitive manual processes across the trade lifecycle and build automated solutions (scripts, macros, RPA) to reduce operational risk and processing time
Degree holder in Finance/Accounting or Quantitative discipline
5+ years of working experience on the Trading floor as Trading Assistant or Trade Support or in relevant functions such as Middle Office, Product Control in a financial services or crypto trading firm
Have working knowledge in AI tools and Python and an interest to expand your technical skills
Excellent problem solving skills, detailed oriented mindset with a high degree of accuracy
Positive and proactive, critical thinker who strives for continuous improvement
A product owner, results oriented, think outside of the box and can deliver under pressure
Thrive to work in a dynamic environment, passionate about cryptocurrency and blockchain
About this listing
- Listed from Crypto.com's careers site via Lever · last confirmed on the source 19 Oct 2026
- Posted 8 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Degree holder in Finance/Accounting or Quantitative discipline; Excellent problem solving skills, detailed oriented mindset with a high degree of accuracy
Department · Trading
Hiring company
Crypto.com
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