UX Researcher

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission Healthcare is complicated: people are anxious about their health, insurance coverage is obscure, and there’s uncertainty in finding the right type of care. Meanwhile, providers face thin margins, growing competition, and operational workflows that drown their staff in administrative burden. As a Principal UX Researcher, you'll immerse yourself deeply in understanding these problems, and own the research strategy for one of Zocdoc's two core user groups: the patients searching for care, or the practices delivering it. You'll report to the Director of Research and partner with Product, Design, Brand, Marketing, and Data Science leadership to proactively shape product strategy. You'll set the bar for high quality strategic quantitative and qualitative research that cuts across product teams and shapes the product roadmap. You'll identify unanswered research questions and unvalidated assumptions across the company, develop a clear POV on user needs, and use research insights to drive business objectives. Your work will span th

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and even though we've made a lot of headway, we still have work to do — and that’s where you come in! Duolingo’s designers care about creating high-quality experiences that look and feel fun . From animators to writers, product designers to researchers, Design brings purpose, feeling, and delight to every interaction with our brand, inside the app and out. As a designer, you’ll join a culture of creativity and craft, where we have a high bar for excellence and an endless curiosity about how to bring more unexpected quirk and fun to the pursuit of learning. Join us in our mission to develop education for our half a billion (and growing!) learners around the world. About the role... We’re looking to hire a Staff Product Researcher to join our Product Research team to work directly with Designers and Product Managers to help us build a high-quality experience for our learners. You’ll help shape a product used by millions of users around the world by integrating research into Duolingo’s unique product development process and generating insights that guide teams in choosing what to build and how to build it. This is a high-impact, fast-paced role for a mixed-method researcher who can drive clarity in ambiguous spaces, influence product decisions, and deliver actionable insights at the pace of product development. 🧠 You will... Set research direction with cross-functional partners by identifying the highest-impact questions and translating them into a clear, prioritized research projects Lead end-to-end research across the product lifecycle; including 0→1 discovery on big bets, concept testing, and post-launch UX/UI iterations Develop strong product intuition to generate insights and product ideas that connect the learner experience to product strategy, tradeoffs, and measurable outcomes Build durable visibility for re

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The design team at Plaid is made up of product designers, researchers, and content strategists who work with our cross-functional partners to create Plaid’s products. Please visit https://designedbyplaid.com/ to learn more about the Design team. As a Product Design Manager on the Dashboard team, you will manage a multidisciplinary team of product designers and a researcher, leading design efforts across multiple product areas at Plaid. As a member of each area’s cross-functional leadership team, you will partner closely with product and engineering to shape direction and outcomes. Your day-to-day responsibilities will include coaching individual contributors, driving high-quality design execution, and collaborating with PM leads to develop product strategy. Alongside owning near-term delivery, you and your team will also define and advance the long-term vision for how Plaid’s products evolve. On the Dashboard team, we focus on shipping experiences and elevating the UX quality of Plaid’s Dashboard— a key surface area for customers and data partners. The Dashboard provides a variety of features and tools for launching with Plaid, integration monitoring, and account management and is the home of emergi

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview We are looking for a Research Lead with experience ensuring that shopping-centric insights are at the heart of product development. You will lead a variety of end-to-end research projects that inform Wirecutter's strategy. Your projects will focus on helping connect our visitors to Wirecutter across the full shopping experience. Your research will inform audience strategy, content prioritization, and the Wirecutter Store, amongst other areas. You will be an important partner with Design, Product, Engineering, Marketing, Data, Editorial, guiding decision-making and informing the teams' strategies. We at The New York Times seek the truth and help people understand the world. This mission is rooted in our belief that great journalism has the power to make each reader's life richer and more fulfilling, and all of society stronger and more just. The mission of the New York Times Audience Insights team is to help The Times grow by understanding our audience. The Audience Insights team is a team of researchers that employ tools, methods and approaches across a wide variety of research domains, including product, human-centered design, innovation, market and UX research, and we draw from principles in the social sciences (Psychology, Anthropology, Sociology and Behavioral Economics). We believe that the best work is achieved when we support healthy work-life balance. We support people in managing their

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and even though we've made a lot of headway, we still have work to do — and that’s where you come in! Our Product Managers (PMs) have ownership over product optimizations and features, from independently run experiments to major product decisions . Backed by strong analytical skills and business acumen, and inspired by access to senior leadership and transparency into how they make product decisions, our PMs develop insights that lead to new product ideas and Duolingo’s next beloved feature. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. About the role... Duolingo is the world's most popular learning app. Beyond our core learning product, we also offer English proficiency testing with the Duolingo English Test , and are bringing new subjects into the Duolingo app, where people can develop their Math, Music, and Chess skills. As the Senior Product Manager for the Duolingo English Test, you'll drive product changes across the entire user experience: acquisition funnel, monetization, security, and test development. In addition to your product responsibilities, you'll partner with 90 cross-functional colleagues across engineering, AI research, design, marketing and more. Together, you’ll make sure that students can gain access to educational opportunities by taking an English test from the comfort of their home. With over 6,000 partner institutions, we are disrupting the high-stakes language-assessment market. If you love making a difference in the world through technology, this is the place for you. 🧠 You will... Establish the strategy for how we scale the test to more users globally Be responsible for improving the test experience and work closely with UI/UX designers Collaborate with AI researchers to develop novel features to improve the test’s security a

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. Mission Overview & Responsibilities : We are looking for a Research Lead with a passion for ensuring that reader-centric insights are at the heart of the product development process. You will lead a variety of end-to-end research projects that drive strategy for the New A.I. Products and Platforms (NAPP) Mission. You will work with a cross-functional digital product team, including Product, Design, Editorial, Engineering and Marketing. You will report to the Managing Director of News Products and Audience Insights at The New York Times. The mission of the New York Times Audience Insights team is to help The Times grow by understanding our audience. The Audience Insights team is centralized team of researchers working with teams across The New York Times. We utilize product, human-centered design, innovation, market and UX research, and we draw from principles in the social sciences (Psychology, Anthropology, Sociology and Behavioral Economics). This is a hybrid role based in our New York City office. Responsibilities: Lead a human-centered design approach for products teams, inspiring colleagues to build innovative product features grounded in user needs to drive NAPP and company goals. Use research-based insights and GenAI tools for rapid prototype iteration. Own evaluation for quality and editorial integrity: Create frameworks to assess the success of A.I. prototypes and products. Build innovative solutions using AI tools to supp