VFS & DHA Submission and Collection Partner

Qualification

Previous experience in immigration services, visa processing, client services, or an administrative/logistics role (advantageous) Practical familiarity with DHA, VFS Global, and Embassy procedures in Cape Town is strongly preferred Proven ability to manage in-person client interactions in professional and sometimes high-pressure environments Strong organizational skills with the ability to track multiple applications and maintain accurate records Experience in managing document handling, including secure collection and delivery of passports and sensitive information Ability to conduct follow-ups with government authorities and navigate administrative processes effectively Excellent verbal and written communication skills, with the ability to engage professionally with clients and stakeholders Demonstrated ability to provide consistent client updates and manage expectations regarding timelines Proficiency in Microsoft Office (particularly Outlook and Excel for tracking and reporting) Ability to work independently, take initiative, and remain reliable in a role requiring external travel and minimal supervision Willingness and ability to travel within Cape Town as required This role i