Renewals Manager As a member of our growing Renewals team, you will be instrumental in defining, testing, and scaling a renewals model that balances high-volume scale with top-down positioning across the Japan market. Based in our Tokyo office, you will partner closely with customers and internal stakeholders such as Account Executives, Customer Success Managers, Finance, and Legal to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing customer renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction. You will play a critical role in protecting and growing Asana's customer base by proactively managing renewal risk, demonstrating customer value, and driving timely contract execution. This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Own, drive, and lead the renewals process for customers in the Japan market, in collaboration with the account team, to preserve and improve customer contracts and relationships. Actively engage with key decision-makers to understand customer requirements, demonstrate the value of Asana, and uncover roadblocks to ensure on-time renewals. Negotiate and execute renewal contracts that align with customer goals in partnership with Finance and Legal. Engage with at-risk customers and develop prescriptive strategies to mitigate potential churn and improve retention. Communicate renewal risk clearly, take the lead in developing resolution strategies, and escalate wherever appropriate. Discover and identify upsell and cross-sell opportunities during the renew
Role overview
Job description
About the role: Join K Health as we partner with the nation's top-rated hospital systems to expand access to primary care in communities facing complex barriers to in-person care. We are looking for full-time Primary Care Physicians who will deliver fully remote, video-based, comprehensive clinical care encompassing preventive care, sick visits, and chronic condition management. The ideal candidate must be licensed in NC and/or SC, have a board certification in Family or Internal Medicine, and be comfortable practicing the full spectrum of primary care, including pediatrics and mental health. Work from the comfort of your home and deliver care to those who need it the most, supported by K Health's cutting-edge Clinical AI Platform. Our virtual clinic is fully supported 24/7 by a dedicated team of Care Concierge, Clinical Operations, and technical support staff, which helps significantly
…What they are looking for
Skills & requirements
Qualification
The ideal candidate must be licensed in NC and/or SC, have a board certification in Family or Internal Medicine, and be comfortable practicing the full spectrum of primary care, including pediatrics and mental health
Department · Physicians
Hiring company
K Health
Join The Team Modernizing AI-Enabled Care K Health is a leading AI-enabled clinical care company focused on managing large patient populations within health systems. The company provides high-quality primary care at scale, both virtually and in-person, and is expanding into specialties such as endocrinology and cardiology. Its health system partners include Mass General Brigham, Mayo Clinic, Northwell Health, Hartford HealthCare, Novant Health, Cedars-Sinai, Hackensack Meridian Health, Penn Medicine, and Atlantic Health along with additional health system partners yet to be announced. K Health's clinical AI has powered over 4 million patient visits, serving thousands of new users daily. Its offering includes PatientGPT, a clinical AI platform fully integrated with the health system, which engages with patients, grounds the clinical conversation in the medical record, and orchestrates a high-quality, efficient patient visit. K Health is headquartered in New York, NY, and has raised over $443.5M in venture capital since launching in November 2016. For more information, please visit khealth.com.
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