Advocacy And Content Strategist Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for your portfolio of complex, high-value customers. You are responsible for ensuring every strategic customer achieves maximum success with Trustpilot — from advanced onboarding and driving deep product adoption to realizing measurable, C-level results and building strong advocacy relationships. Your mission is to drive strategic product adoption across large organizations, strengthen enterprise-level customer health, and maximize high-value retention, ensuring our largest customers realize ongoing, transformative value and remain deeply engaged, satisfied partners. What You'll Be Doing: Strategic Onboarding & Activation: Lead and architect post-sale onboarding and complex setup across multi-stakeholder environments, ensuring a strong, accelerated foundation for product adoption at scale. Adoption & Strategic Value Realization: Drive measurable Business Adoption across your high-value customer portfolio, demonstrating and delivering tangible results to executive sponsors. Retention & Churn Reduction: Achieve a high Gross Renewal Rate (GRR) for your high-value book of business by maintaining exceptional customer health, proactively identifying and mitigating systemic risks with a strategic recovery plan. Customer Experience & NPS: Drive high customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your high-value portfolio. Customer Issue Resolution: Act as the strategic first line for complex customer issues related to deep product value, platform usage, or strategic alignme

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Senior Director, Global Public Affairs, Inflammation Reporting to the Executive Director of Global Public Affairs, Virology & Inflammation, this role will establish and drive the global communications and advocacy vision and strategy for Gilead's research and development efforts, current product portfolio, partnerships, programs, and initiatives in the emerging area of inflammation. The role is responsible for helping to demonstrate Gilead’s leadership in the field of inflammation by articulating Gilead’s vision across external and internal audiences, raising

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an Customer Success Manager, you support a portfolio of customers to ensure they onboard successfully, adopt Trustpilot effectively, and achieve measurable value from the platform. You are accountable for driving strong Business Adoption and Gross Renewal Rate (GRR) within a structured, high-volume portfolio, with Net Promoter Score (NPS) tracked as a key measure of customer experience and satisfaction. This role follows defined playbooks and processes to deliver consistent, repeatable customer success outcomes while developing your capability to manage more complex portfolios over time. What you'll be doing: Onboarding & Activation: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. Adoption & Value Realization: Drive measurable Business Adoption across your customer portfolio to deliver tangible results. Retention & Churn reduction: Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively. Retention & Churn Reduction: Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. Customer Issue Resolution: Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager. Customer Advocacy: Partner with Marketing to identify case study, testimonial, and reference opportunities. Voice of the Customer: Collaborate with

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase's Financial Services & Loyalty (FSL) team is building the products that make Coinbase the best place to deposit, hold, and grow your money. As a Design Lead on the Financial Services & Loyalty team within the Consumer & Business group, you'll own design strategy and team leadership for the Loyalty pillar, including Coinbase One (CB1) membership, CB1 Card, and Advocacy. You'll drive the vision, quality bar, and execution for our most impactful consumer products! Lead design strategy and execution across Coinbase One membership, CB1 Card, and the broader Loyalty surface area, spanning multiple product and engineering pods Partner with senior Product and Engineering leads to shape roadmaps, drive alignment, and represent design in leadership forums Drive 0-to-1 strategic design work including membership evolution, retention mechanics, and rewards experiences Set and maintain a high quality bar across all Loyalty surfaces through structured review processes (design crits, DRRs, workbench sessions) Represent Loyalty design in exec-level reviews and cross-functional leadership syncs Required Skills and Experience: 8+ years of product design experience Proven track record leading design for subscription, loyalty, or membership products at scale (1M+ users) Experience partnering with senior product and engineering leaders to shape strategy, d

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. What you’ll do Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on user support. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To b

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Technical Account Manager (TAM), you are the post-sales technical partner for Trustpilot’s most complex and high-value customers. You ensure smooth technical onboarding, integration success, and long-term stability by acting as the bridge between Customer Success, Product, and Engineering. You are accountable for optimizing technical performance and adoption across your portfolio — driving customer satisfaction, operational excellence, and contributing to strong Business Adoption and Gross Renewal Rate (GRR) results. This role bridges Customer Success and technical delivery. You are instrumental in ensuring customer satisfaction, minimizing time-to-value, and maintaining reliable integrations that enable long-term retention and advocacy. What you'll be doing: Technical Onboarding & Implementation: Oversee or support technical setup, API integration, and configuration for assigned customers. Ongoing Technical Assistance: Serve as the primary technical contact post-launch, ensuring performance, uptime, and issue resolution. Adoption & Optimization: Partner with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot’s technical capabilities. Customer Advocacy: Represent customer technical needs to Product and Engineering teams; drive prioritization of key issues or improvements. Issue Management: Manage escalation paths and coordinate resolution of critical technical incidents. Documentation: Maintain technical records, integration details, and knowledge base articles for customer reference. Cross-Functional Collaboration: Work closely with Product, Support, and Success to ensure a cohesive cus

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Technical Account Manager (TAM), you are the post-sales technical partner for Trustpilot’s most complex and high-value customers. You ensure smooth technical onboarding, integration success, and long-term stability by acting as the bridge between Customer Success, Product, and Engineering. You are accountable for optimizing technical performance and adoption across your portfolio — driving customer satisfaction, operational excellence, and contributing to strong Business Adoption and Gross Renewal Rate (GRR) results. This role bridges Customer Success and technical delivery. You are instrumental in ensuring customer satisfaction, minimizing time-to-value, and maintaining reliable integrations that enable long-term retention and advocacy. What you'll be doing: Technical Onboarding & Implementation: Oversee or support technical setup, API integration, and configuration for assigned customers. Ongoing Technical Assistance: Serve as the primary technical contact post-launch, ensuring performance, uptime, and issue resolution. Adoption & Optimization: Partner with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot’s technical capabilities. Customer Advocacy: Represent customer technical needs to Product and Engineering teams; drive prioritization of key issues or improvements. Issue Management: Manage escalation paths and coordinate resolution of critical technical incidents. Documentation: Maintain technical records, integration details, and knowledge base articles for customer reference. Cross-Functional Collaboration: Work closely with Product, Support, and Success to ensure a cohesive cus

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an Enterprise Customer Success Manager, you are the ultimate value owner and strategic partner for Trustpilot’s highest-tier, most complex accounts for the Benelux market. This role is based in our Amsterdam office, where our Dutch team is located onsite. In this role, you move beyond tactical management to become a trusted advisor, ensuring that Trustpilot is deeply embedded in the customer’s long-term business strategy and digital ecosystem.Your mission is to architect success for your portfolio - from onboarding and adoption to measurable results and advocacy - by translating complex business challenges into measurable product value. You are responsible for driving high-impact adoption and securing long-term retention through executive-level partnership and a deep understanding of the digital landscape. What you'll be doing: Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts. You ensure a smooth handover from New Business and a strong foundation for adoption, while establishing a multi-level relationship map that secures strategic buy-in from the outset. Proactively translate technical usage data into compelling ROI narratives. You understand and demonstrate how Trustpilot influences every stage of the digital marketing funnel from driving top-of-funnel traffic to increasing bottom-of-funnel conversion and long-term brand advocacy. Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively. Own customer health, proactively identifying risks and executing recovery actions to maintain high GRR. Own the holistic health of your portfolio. You don't just execute playbo

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datado

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datadog product line

We’re looking for a Senior Customer Success Manager to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite’s product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel. You will report to the Senior Manager, Customer Success. WHAT YOU’LL DO: Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with Hootsuite’s Enterprise and partner products. Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction. Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices. Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan. Activel

We’re looking for a Customer Success Manager (12 month contract) to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while being responsible for user adoption, revenue retention and growth, and customer advocacy. You will actively engage in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics. In this role, you will report to the Senior Manager, Customer Success. WHAT YOU’LL DO: Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products. Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices. Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value. Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion. Log feature requests and update customer account notes in Salesforce. Identify and escalat

We’re looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while being responsible for user adoption, revenue retention and growth, and customer advocacy. You will actively engage in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics. This is a hybrid role and is open to applicants located within Mexico City, Mexico. In this role, you will report to the Senior Manager, Customer Success. WHAT YOU’LL DO: Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products. Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices. Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value. Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion. Log feature requests

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We’re looking for seasoned product designers to join our Growth & Monetization area—a cross-functional space that spans core product experiences like onboarding, account management, admin tooling, billing, and beyond. As a designer on this team, you’ll shape experiences that fuel Figma’s growth—from how users discover value to how organizations manage their accounts and scale over time. You’ll partner closely with cross-functional teams to design intuitive, high-impact solutions that balance user needs with business goals, and help customers expand their use of the Figma ecosystem. This role calls for a systems thinker and skilled visual designer who can move fluidly between strategy, storytelling, and execution. You’ll simplify complex workflows, contribute to product strategy, and design scalable systems that strengthen the relationship between users and Figma—always with a strong sense of craft and user advocacy. This opportunity applies to openings of varying seniority levels across our Monetization and Growth teams. We’ll discuss more specifics about open roles during the interview process. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Contribute to overall strategy and decision-making about product direction Help deliver and refine clear storytelling around product needs and opportunities Work cross-functionally with product management, engineering, design, and research peers Create and iterate on flows, pro

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: We’re looking for a Country Manager to be the single-threaded owner of establishing and growing Notion’s presence in Italy. This is a market-building leadership role. You will create initial market momentum, convert early demand into lighthouse customer wins, and install a repeatable operating system that scales. Think of it as building a startup within Notion: you will own Notion's mission delivery and revenue maximization in-country — partnering closely with Sales, Marketing, Customer Success, Professional Services, and other teams to maximize impact. You'll operate with a high degree of autonomy in local decision-making, while staying tightly aligned with global and regional strategy. You'll report to the EMEA GM. What You'll Achieve: You will be accountable for all revenue of the Italy business Deeply understand existing and prospective Notion users in-market — their workflows, use cases, and unmet needs — and translate those insights into a market strategy Build momentum in the local ecosystem through community, startups, strategic partnerships, and customer advocacy Establish Notion’s brand presence in-market an