Application Support Manager Jobs

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The L1 Support Team Leader is an experienced people leader responsible for managing a team of L1 Support Representatives, ensuring operational excellence, driving team performance, and improving processes. This role handles complex leadership scenarios, contributes heavily to quality, training, and continuous improvement efforts, and acts as a key operational anchor for the L1 organization. Regularly addresses complex staffing, performance, customer escalation, and operational challenges with minimum guidance. Influences improvements beyond the immediate team and contributes meaningfully to Support-wide initiatives. Lead, coach, and develop a full team of L1 Support Representatives, including performance management. Conduct structured 1:1s, team meetings, and continuous coaching to improve overall team capability. Manage operational KPIs (SLA, CSAT, backlog, resolution speed, etc) and create action plans to maintain or improve performance.

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Level 1 Support Representative is an early-career technical support professional who delivers high-quality technical support to Redwood customers by managing customer inquiries, performing initial troubleshooting, and resolving routine to moderately complex issues. As the first line of customer interaction, this role ensures an excellent support experience through clear communication, accurate documentation, adherence to SLAs, and strong troubleshooting skills. The L1 support representative follows established processes and collaborates with internal teams. This role focuses on developing product knowledge, strengthening diagnostic skills, and building confidence in handling customer cases with growing autonomy. Manage incoming customer tickets with moderate autonomy, ensuring timely responses, clear communication, and accurate updates. Perform initial troubleshooting and gather required information to diagnose issues. Escalate cases a

About the Team The Applied organization brings OpenAI’s most advanced technology to the world through products like ChatGPT and the APIs that power a growing ecosystem of developer and enterprise applications. Data Engineering builds and operates the trustworthy, secure, and reliable data systems that power decisions across OpenAI. About the Role We’re looking for a Data Engineering Manager to lead the Growth & Revenue data engineering team. This leader will own the data strategy and execution for the data subject areas spanning growth accounting across all product surfaces, product partnerships, checkout, billing, payments, revenue, and monetization, helping OpenAI understand how people adopt, engage with, and pay for our products. You will partner closely with several Data Science, Business, and Engineering partners to connect product behavior to trustworthy subscriber, payment, and revenue measurement. In this role, you will: Build, manage, and grow a high-performing, inclusive team across the Growth & Revenue data subject areas. Define the data strategy for all the data subject areas you own. Deliver durable, well-modeled data products that connect product behavior, subscription state, checkout events, payment outcomes, and revenue. Establish trusted metric definitions and data quality standards so product, growth, finance, and executive leaders can make fast, consistent decisions. Partner with Data Science and Product teams to support experimentation, causal measurement, funnel analysis, and scalable self-serve analytics. Partner with Finance and Financial Engineering to ensure analytical revenue views reconcile to financial truth and production billing systems. Raise operational excellence for critical pipelines, including reliability, observability, privacy, governance, and incident response. Set a clear roadmap, make principled tradeoffs, and communicate progress and risk across technical and business stakeholders. You might thrive in this role if yo

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role Startups are creating many of the most disruptive and category-defining AI applications. The Startup Go To Market team’s mission is to help startups harness the power of AI models to drive these advances. You will lead a team that supports startups building effectively with OpenAI’s APIs, providing access to OpenAI teams and expertise to support their growth. This role is a mixture of technical understanding, vision, partnership, and strategy. This leadership role will be responsible for driving and implementing the sales strategy within our startups segment, recruiting and leading a team of technical sales professionals, and achieving successful deployments with startup customers. The ideal candidate will possess significant sales leadership experience and a comprehensive understanding of AI technologies. This leader will have the capability to adapt to a complex and fast-changing technology environment. Responsibilities will include customer acquisition, account management, owning executive relationships, and more. This individual will need to be a proven leader who can effectively collaborate cross-functionally with product, marketing, developer relations, operations, and core GTM teams, while guiding and mentoring a sales team towards achieving business objectives. This role is based in San Francisco, CA. We use a hybrid work m

Job Details: Job Description: • Domain knowledge in Product Data Management, concept of Item/Bom, Change Management are essential. • Deep understanding of business processes related to product lifecycle management, including design, development, manufacturing, and support for any works to automate the product data management. • Ability to map business requirements and problems to technical solutions and identify opportunities for process improvement. • Ability to design and architect comprehensive solutions that integrate various components of the PLM system with other enterprise systems. • Experience in creating scalable and sustainable architectures that address current and future business needs and ensuring the a quality delivery of the solution • AI knowledge that can help to optimize the process of automating data entry and validation, and workflow will be an added advantage. • Full-stack software solutions experiences to address customer needs • Web/Windows technology development in .NET, NET Core, ASP.NET C#, node.js • Front End framework in React/Jquery/Javascript • Integration technology, for eg. SSIS. Mulesoft. • Strong skillsets in SQL, relatiotional DB, MSSQL, Postgrep • Strong foundation on HTML, CSS, understanding of old technology in asp, vbscript • Knowledge in cloud technology, container as a service, docker images. • Experience developing containerized applications and services using tools such as Docker and Kubernetes. • Experience using git for code repository management, CI/CD workflow with tools such as GitHub Actions or similar. Qualifications: Required skill set: Domain knowledge in Product Data Management, concept of Item/Bom, Change Management are essential. Experience 3-7yrs with BE/BTech background Full-stack software

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and other relevant platforms. You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement. We use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will… Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow Monitor social media channels for product feedback, technical issues, and community sentiment Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit Work cro

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and other relevant platforms. You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement. We use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will… Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow Monitor social media channels for product feedback, technical issues, and community sentiment Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit Work cro

ABOUT THE TEAM We’re shaping the future of financial technology at Trendyol. As Trendyol’s technology teams, we’re not only building for today we’re designing the financial experiences of tomorrow. From payment infrastructure and digital wallets to smart credit systems and personalized financial services, we create solutions that empower millions of users across our ecosystem. With Trendyol Pay, we enable fast, secure, and seamless payment journeys. Through Trendyol Finance, we develop inclusive and accessible products that simplify financial decisions. We are united by a shared purpose:To create a positive impact in our ecosystem by enabling commerce through technology About the Role As an Application Security Engineer, you’ll work closely with Trendyol’s engineering teams to enhance application security across our platforms. You’ll perform web and mobile security testing, validate fixes through code reviews, and provide expert guidance on secure coding practices. In this role, you’ll support our bug bounty program, develop custom security tools, and help drive root-cause analysis and remediation. We’re looking for a collaborative, open-minded teammate who is eager to improve, communicate clearly, and promote security best practices throughout the organization.

We are seeking a highly skilled Staff IT Product Manager for Internal AI to drive the strategy, delivery, and adoption of AI-powered solutions across our enterprise IT landscape. This role will be pivotal in shaping how AI transforms our internal operations, from service delivery and knowledge management to automation and decision support. The ideal candidate has a proven track record of managing enterprise-scale AI/ML products, collaborating across IT and business functions, and delivering measurable impact. We are looking to speak to candidates who are based in San Francisco, CA or Palo Alto, CA for our hybrid working model. Key Responsibilities AI Product Strategy & Roadmap Define and execute the internal AI product strategy aligned with enterprise IT and business goals Own multiple product lines in the internal AI product space Prioritize high-value use cases across IT functions (helpdesk, infrastructure, security, applications, enterprise data) Balance quick wins (AI copilots) with longer-term bold initiatives (AI-driven automation and decision-making) Experience in implementing AI solutions for enterprises our size and scale. This should include enabling agentic platforms for organizations and bringing to the table the best practices, pitfalls and learnings from such experiences Product Management Execution Embrace the product mindset and own the lifecycle of AI products—from ideation, critical user journey definition, requirements gathering, vendor evaluation, prototyping, and implementation to scaling in production Define and manage product backlogs, roadmaps, and success metrics Drive adoption and ensure AI solutions are delivering measurable outcomes (efficiency, cost savings, user experience) Stakeholder Engagement Partner with IT leaders (Applications, Infrastructure, Security, Service Desk) to identify pain points and AI opportunities Collaborate with business stakeholders to ensure alignment and secure sponsorship for AI initiatives Communica

Senior Product Manager, Cluster Scalability Location: Dublin About the Role MongoDB is hiring a Senior Product Manager to own scalability for the Atlas data platform. Atlas is how the world’s most demanding applications run on MongoDB — from real-time gaming and financial transactions to AI workloads with unpredictable traffic patterns. When those applications grow, slow down, spike, or contract, scalability is the layer that decides whether the customer trusts us to keep running their business. This role owns the end-to-end product experience for how customers scale up, scale down, and horizontally scale their Atlas deployments. That includes vertical scaling (instance tier changes), autoscaling, horizontal scaling (sharding and shard key strategy), and the operational workflows around all of them. You will set the strategy, drive execution with engineering, and be accountable for measurable year-over-year improvements in how reliably and predictably customers scale. We care less about whether you’ve worked on databases before and more about whether you’re the kind of PM who can ramp fast on a hard technical domain, form a clear opinion about what needs to happen, and defend that opinion to senior engineers, field partners, and enterprise CTOs, especially when they disagree with you. Database and scaling concepts are teachable. Judgment, conviction, and crispness are not. Responsibilities Set a clear, opinionated vision and strategy for Atlas cluster scalability and translate it into concrete, prioritized bets each release. Own the end-to-end roadmap for vertical scaling, autoscaling, and horizontal scaling, including the operational and observability surfaces customers rely on during scaling events. Make hard prioritization calls, including saying no to things with real customer or leadership support, and own those decisions and their consequences. Build deep technical understandin

About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity. About the Role We are looking for a senior, hands-on operator to own Order Management and Billing execution across OpenAI’s cloud marketplace and partner ecosystem, including platforms such as AWS, GCP, Oracle Cloud, GovCloud, and future channels. This senior individual contributor role will translate partner requirements into scalable workflows and ensure launch readiness, accurate billing, and reliable daily execution. As a senior individual contributor within the Cloud Marketplaces team, you will own the end-to-end order-to-invoice lifecycle for your assigned portfolio. You will ensure that private offers, commercial terms, provisioning, pricing, usage, billing data, credits, settlements, and partner-specific reporting flow through our systems accurately, on time, and with audit-ready controls. You will implement and continuously improve the common cloud marketplace operating model, lead cross-functional execution for your assigned portfolio, and surface risks, requirements, and improvement opportunities. You will partner across Revenue Systems, Product, Engineering, GTM, Finance, Partner Operations, and external marketplace stakeholders. This role is critical to building the operational backbone for OpenAI’s expansion across cloud marketplaces and government-cloud channels. You will combine deep operational judgment with process and control execution, automation, clear communication, and hands-on problem solving to improve billing reliability, partner experience, customer outcomes, and financial integrity at scale. This role

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Software Engineering About the Role This is an exciting opportunity to join Mastercard's global credit card authorization program. We facilitate billions of transactions among issuers, acquirers, and service providers worldwide. We are looking for a strong software engineering people leader to build advanced technologies and applications that revolutionize payments. As a Software Engineering Manager, you will lead a cross-functional team while helping shape the strategic direction of critical payment systems. You will be responsible for driving engineering excellence across software design, development, testing, security, performance, operability, and delivery, ensuring solutions are scalable, resilient, and aligned with Mastercard's enterprise objectives. Role As a Software Engineering People Manager, you will: Team Leadership & Development • Serve as a servant leader for a cross-functional engineering team including Software Engineers, Technical Program Managers, and Product Manager-Technical roles. • Recruit, develop, and retain top engineering talent, ensuring a high-performing and diverse team. • Coach and mentor engineers, helping them grow technical expertise, leadership capabilities, and business acumen. • Conduct performance reviews, career dev

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Engineer you are at the forefront of helping those developers create. In a given day you’ll help folks with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform and helping to build and maintain the tools we use. We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done. We also value solving the problems we can ourselves. We have a number of tools we build and maintain ourselves. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will: Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets. Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit. Directly contribute to and maintain the Support team's Knowledge Base. Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix. Required Skills and Experience: Prior experience in software development or relevant technical support experience Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics. Strong time management and ticket triage skills with comfort in performance tracking and regular reporting. Excellent communication skills with initiative to ask questions when encountered with the unknown. Experience with support tools and ticketing systems (e.g. Zendesk) Nic

Ready to help developers and researchers get more from open AI models? At NVIDIA, our team improves support for leading community models such as Nemotron, Llama, Gemma, DeepSeek, and Qwen. As a Product Manager for Open Models, you will help coordinate model enablement, developer experiences, technical content, and product launches across NVIDIA’s accelerated computing platform. You will work alongside experienced product managers, engineers, model builders, and product marketing teams. This role is ideal for someone early in their product-management career who has a strong technical foundation, enjoys working across teams, and is excited about the open-model ecosystem. What you’ll be doing: Support collaboration with community model builders around model access, technical enablement, launch readiness, and go-to-market activities. Track emerging open-model releases and summarize their capabilities, technical differentiators, hardware requirements, and ecosystem impact. Maintain product requirements, launch plans, readiness checklists, and supporting documentation for assigned models. Partner with engineering, infrastructure, and developer-experience teams to support open models across inference, fine-tuning, evaluation, and deployment. Gather feedback from model builders and developers, identify recurring issues, and translate findings into actionable product requirements. Review and test developer workflows, sample applications, notebooks, and Python code used in demonstrations and technical content. Collaborate with product marketing on blogs, documentation, presentations, case studies, and social-media content. Support product announcements, demonstrations, keynote materials, and other high-visibility launches while working onsite at least three days per week. What we need to see: 2+ years of relevant experience in product ma

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Regional Marketing Manager to join our team. This is a Hybrid role, reporting to the Marketing Director in the Global Marketing department. In this role, you will support the development and execution of the regional marketing strategy in the Benelux. You will plan and deliver integrated marketing programs and projects that drive pipeline creation, support customer expansion, and strengthen brand awareness across the region. Working in close partnership with sales, partners, and cross-functional EMEA teams, you will bring regional campaigns and priorities to life in a way that is locally relevant and commercially impactful. What you’ll do (Role Expectations) Act as the “mini CMO” for the region and partner closely with regional sales teams to align localized marketing programs with territory priorities, account focus, and business goals Drive pipeline creation and progression across strategic ac