Associate Technical Program Manager Jobs

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the team: Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the merchants via chat/call. ● Oversee day-to-day management of campaigns and ensure brand consistency. ● Ensure brand consistency in copy through tone, voice, and terminology. ● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience. ● Developing and implementing a timeline to achieve targets. ● Previous experience in team handling Chat/email Support. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in social media escalations management ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate.

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the Team: The OCL Grievance Redressal Team manages customer grievances, executive escalations, and regulatory complaints through voice, email, and ticketing channels. As a regulated reporting function, the team ensures timely, accurate, and compliant resolutions while upholding the highest standards of quality and customer experience. About the Role: Manage customer grievances, executive escalations, and regulatory complaints across voice and written channels. Drive end-to-end case resolution through customer engagement, RCA preparation, stakeholder coordination, and regulatory reporting while ensuring timely, compliant, and high-quality outcomes. Expectations / Requirements: 1: Handle customer complaints, grievances, and escalations received through email and ticketing platforms. 2: Manage regulatory complaints received through channels such as GRO, Nodal, Ombudsman, and other regulatory authorities. 3: Ensure timely closure of cases within the defined SLA/TAT while maintaining regulatory compliance. 4: Coordinate with internal business teams, lenders, and stakeholders to obtain RCAs and resolutions. 5: Prepare accurate case summaries, regulatory responses, and reports for submission to regulatory authorities. 6: Maintain complete documentation and ensure adherence to internal policies and compliance requirements. 7: Ensure brand consistency in written communication, including tone, accuracy, and financial/legal terminology. 8: Meet daily productivity and quality targets while maintaining high customer satisfaction. Superpowers / Skills

About the Team: Being part of Meesho's Fulfilment and Experience team will zip you to the cockpit of our ever burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations / support, supply chain know-how, analytics and the holy grail, first principles problem solving. At Meesho, we are trying to do what's never been done before - taking e-Commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain which changes how folks think about e-Commerce not just in India, but globally. We focus on personal growth and fun at work just as much as we do on working hard. About the Role As an Assistant Manager - F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

About the Team We’re revolutionizing the way India shops — and we need curious, driven minds like yours to lead the charge.Imagine seeing your favorite influencer in a show-stopping outfit, only to find there’s no way to buy it online. Frustrating, right? That’s the very gap we’re solving at Meesho through Content Commerce and additionally trying to shape more influencers become entrepreneurs— and you could be at the heart of it.As our next Senior Associate – CC, you’ll play a pivotal role in solving one of the most common yet unexplored problems in Indian e-commerce: how to connect aspiration to access. And the solution lies in building a creator-driven commerce engine. About the Role This role sits within the Content Commerce GM org, one of Meesho’s most exciting and high-potential bets. Content Commerce is the hottest new trend in e-commerce globally, and we’re working to make it mainstream in India, just like we did with reselling.Within the Content Commerce org, you will be part of the Meesho Creator Club (MCC) team — a core team that focuses on onboarding, activating, and scaling creators across the country. The team’s mission is to enable creators to drive immersive, trustworthy, and high-conversion shopping experiences for Meesho users, directly impacting GMV and revenue.

About the Team Because we are solving a unique problem, one that’s mostly untouched by other e-commerce players. We are designing e-commerce for the Next Billion Users - the users from Tier-2+ markets who are new to the e-commerce landscape and have (almost) never transacted online before. Our category teams are as diverse as our users. We act from the frontlines to actively drive the mission of democratizing internet commerce for everyone. Our teams are composed of Senior Business Managers/Business Managers, Associate Business Managers, and a group of Key Account Managers and Business Development Executives. We interact with the Category Marketing team, Product team, User growth and Operations team on a routine basis. All of us work hard together to ensure that we continue to be the No. 1 shopping destination for Bharat users. We are passionate, energetic individuals who work like entrepreneurs. Moving at 10 x speed is where we excel. If you want a high-powered career growth and supporting work environment, we are the right destination for you! About the Role We are looking for a dynamic, self-starting, and result-oriented Brand Associate who can display strong execution skills along with high analytical horsepower to navigate complexity and ambiguity. As a Brand Associate, you will be required to make and execute a plan for scaling up suppliers’ businesses, expanding selection and ensuring best prices for your category. You will also play an instrumental role in enabling the entire team to deliver the bar-raising performance every time. If you love solving problems, enjoy being in leadership roles and have a zeal for setting up and improving business processes, do send us your application. We promise you an excellent work culture, high learning environment and a very exciting professional journey!

... Facility: BACI JLL ? CHENNAI Qualification: Diploma Preferred Gender: FEMALE Job Code: IJP531669 | Source: Sodexo India

... Facility: BACI JLL ? CHENNAI Qualification: Diploma Preferred Gender: FEMALE Job Code: IJP531670 | Source: Sodexo India

... Facility: BACI JLL ? CHENNAI Qualification: Diploma Preferred Gender: FEMALE Job Code: IJP531668 | Source: Sodexo India

... Facility: TCS - Global Axis SEZ Qualification: Not Specified Job Code: IJP529076 | Source: Sodexo India

... Facility: TCS - L CENTRE Job Code: IJP529112 | Source: Sodexo India

... Facility: TCS - BHUWALKA Job Code: IJP532438 | Source: Sodexo India

... Facility: TCS - BHUWALKA Job Code: IJP532439 | Source: Sodexo India

... Facility: TCS - Global Axis SEZ Qualification: Not Specified Job Code: IJP529077 | Source: Sodexo India

... Facility: TCS - L CENTRE Qualification: Not Specified Job Code: IJP529110 | Source: Sodexo India

... Facility: BHARTI AXA LIFE INSURANCE - FM MUMBAI Qualification: Not Specified Job Code: IJP542892 | Source: Sodexo India