Call Center Service Advocate Jobs

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Pure Storage is looking for an operationally strong, mature and highly motivated District Manager who can build and lead a team of focused account executives. Responsibilities include recruiting direct (Account Executive) and aligned (PreSales Engineer) reporting roles, accurate forecasting, Account Executive development, territory planning, and extensive channel partner relationship development. The successful candidate will have the ability to establish strong business relationships at the executive level, support key sales presentations, and provide strategic direction to the sales team in coordinating multiple resources within an account and successfully closing business for Everpure. WHAT YOU'LL DO Lead and inspire a team of Enterprise Account Executives, and ensure that the Everpure's Culture and Values are embedded into your team. Hire additional Account Executives as the business demands. Provide leadership to the extended Everpure team aligned to your district (SEs, Channel Managers, Inside Sales reps, etc.). Closely manage and enable the team’s performance related to KPIs including pipeline growth, partner team alignment, forecast accuracy, POC management. At all times maintain a 4X pipeline to goal. Recruit, develop and maintain strong relationships with channel partner principals, AEs and leadership teams. Drive sales call activity and lead by example. Ensure that each member of the team attains or ove

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a ServiceNow Platform Support Specialist, you will play a critical role in supporting the ServiceNow platform. Your primary responsibility will be managing and resolving L2 incidents and the technical development and delivery of run-the-business (RTB) enhancements and keep-the-lights-on (KTLO) items. This role requires a hands-on, customer-focused individual with strong problem-solving skills who can manage platform support, troubleshooting, and system administration in a fast-paced, collaborative environment. You will also have opportunities to expand your skillset in many different directions within the ServiceNow ecosystem. WHAT YOU'LL DO Incident Monitoring & User Support: Provide second tier support for ServiceNow Actively monitor incident queue for escalations from the L1 teamTroubleshoot and resolve L2 issues related to ServiceNow (CMDB, CSM, WSD, ITSM, HRSD, LSD, among others) and L2 issues regarding ServiceNow integrations (SAP, Workday, NICE InContact, among others) Escalate complex or unresolved issues and requests for enhancement to the appropriate L3 teams, ensuring prompt follow-up and, when possible, a resolution.Maintain strong communication with users, providing clear guidance, solutions, and updates on issue resolution or feature requests.Participate in L2 on-call rotation to respond to critical incidents raised from the primary L1 on-call team in off-hours Run the Busine

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch. Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field. WHAT YOU'LL DO Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices. Proactively understand customer requirements and expectations to deliver effective solutions. Communicate with customers in a clear, concise, and professional manner across all interactions. Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use. Manage multiple support cases and priorities simultaneously in a fast paced environment. Act as a customer advocate by driving issues internally and representing the company externally. Collaborate within a team environment, contributing to shared goals while continuously learning and growing. Participate in weekend, public holiday, and on call s

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X . About This Role Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities. SAMs will be responsible for product performance at a territory level and expected to be a disease state expert, product champion and an account specialist. The SAM will provide account management support and exhibit business knowledge of the local landscape to assess key stakeholders plus future trends within the marketplace. Job Responsibilities and Duties include, but are not limited to, the following: Drive product adoption in LTC facilities Proficient in both virtual and live customer engagements Effectively call on LTC Care teams, building meaningful relationships across the entire LTC ecosystem: Psychiatrists

We are fueled by a moral imperative to advance mankind, and it all begins with our people, our product, and our purpose. Passion isn’t something we turn on and off; it’s woven into everything we do. If you thrive in high-challenge environments, are inspired by exceptional teammates, and are driven to grow beyond what you thought possible, MX is where you belong. Come build the future with us. Join an award-winning company that isn’t just shaping the financial industry, but transforming it in ways that create meaningful, lasting impact for millions of people. At MX, reliability is a product. Our infrastructure powers financial applications used by millions of people and processes billions of transactions for major financial institutions, and customers feel every second of downtime. We're building a new observability function that runs the way we run incident response: the system does the heavy lifting, and people handle judgment, customers, and the exceptions. As a Senior Observability Engineer, you build and operate an observability control plane. You scaffold baselines, score coverage, and turn every real incident into the detection the platform should have caught. This is a multiplier role: you raise the bar for every team through standards and automation instead of building each team's dashboards by hand. We call it the shepherd model. You shepherd Datadog and partner with our product engineering teams so they observe the right signals for their products. Service owners get real signal instead of noise, and leadership gets coverage and health as a program metric. This role shares the team pager. Observability and incident response run one on-call roster. You take shifts with the rest of the team and act as Incident Commander when an incident needs one. It is core to the role, not an afterthought. Engineering at MX runs hybrid infrastructure (AWS and bare metal) with services in Ruby, Go, and Java, messaging over NATS and RabbitMQ, and data on PostgreSQL an

About VSCO For years, we've helped photographers create their work. Now we're building what comes next. VSCO exists for photographers. Not as a side feature, not as an afterthought, but as the whole point. We build the connected system photographers rely on, and we've spent over a decade earning the trust of a global creative community that takes the craft seriously. Photography is at an inflection point. AI is reshaping what's possible for creative work, and that's where our mission shines. VSCO is building the full photographer's workflow: from creating and editing your work, to delivering it to clients, to running your business. All of it built thoughtfully, with photographers leading the way. We believe the future of photography tools creates more space for creativity, handling the busy work so photographers can focus on the craft. If you care about craft, community, and what technology can unlock for creative people, this is the work. We're a mission-driven and focused company where your work ships quickly, is meaningful, and reaches tens of millions of people worldwide. You'll have a real say in what we build and how we build it. We hire people who don't wait to be asked, naturally connect the dots, care about the quality of what they ship, and believe the best outcomes come from building together. About The Role We’re looking for a Senior Software Engineer, Infrastructure to own the platform that VSCO product and data teams ship on. You’ll join a small infra team that treats AWS, EKS, and GitOps as the default path for new systems, and you’ll spend real time pairing with other teams so - search, Workspace, and data - land in the right Terraform, Helm, and Flux instead of one-off snowflakes. This is a hands-on senior seat. You will design Terraform modules, cut production traffic to EKS, secure traffic with Cloudflare, look for optimizations in our AWS infrastructure, and leave on-call better than you found them. You like production ownership, you can sequence

TextNow is on a mission to make communications affordable and accessible for everyone. As a full MVNO operating our own mobile core network over LTE and 5G NSA, we have the unique advantage of controlling our network infrastructure end-to-end. We operate the HSS, PGW, and other critical network functions, giving us the flexibility to innovate and deliver exceptional service to millions of users. About the Role Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. T extNow is looking for a new SecOps team member to secure, monitor , and enable automated response within our infrastructure. What You’ll Do Ensure Secure & Reliable Systems: Design, implement, and maintain security-focused infrastructure to protect TextNow’s services while ensuring reliability and scalability. Security Automation & Infrastructure as Code: Develop and enforce best practices using Terraform, Ansible, Crowdstrike , and AWS security tools , ensuring secure configurations, automated compliance checks, and infrastructure as code. Threat Detection & Incident Response: Participate in an on-call rotation to respond to security incidents, investigate vulnerabilities, and implement proactive measures to prevent future threats. Work closely with engineering teams to remediate security risks. Monitoring & Logging for Security: Improve observability by implementing security monitoring solutions, logging best practices, and alerting mechanisms to detect anomalies and suspicious activity. Access Control & Identity Management: Manage IAM roles, permissions, and policies to ensure least privilege access and enforce security controls across cloud and internal systems. Collaboration & Security Advocacy: Wo

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for motivated Site Reliability Engineer to own infrastructure, monitoring, logging, ci/cd, reliability and everything in between! This role is about impact at scale. You’ll shape how TextNow builds and operates its systems in an AI-first environment where intelligent tooling is embedded into everyday engineering practice. Using AI is not optional, it’s expected. From design and architecture to implementation, testing, debugging, documentation, and operational analysis, you will actively leverage AI tools to increase velocity, improve code quality, and make better technical decisions. We provide a robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product excellence across the organization. What You'll Do Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow’s infrastructure and services. Automation & Infrastructure as Code: Develop and maintain automation using Terraform, Ansible, and other tools to enable efficient deployment, scaling, and operations of cloud-based systems (AWS preferred). Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve syste

Healthcare is complex. We’re here to change that. RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone. Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other. AT A GLANCE The Software Engineer is an individual contributor role on one of our Healthgrades development teams, helping build and modernize the platforms behind Healthgrades' provider search and content experiences. You'll write code, ship features, and help move our widget platform forward, all while working closely with a collaborative, cross-functional squad. Where You'll Be Location: Denver, CO | Hybrid We believe great collaboration happens when we're together, solving problems, learning from each other, and connecting as a team. That's why we’re in our offices Tuesday through Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish. Office address: 1801 California St. Denver, CO 80202 What You’ll Do Design, build, and ship features across our widget platform and content systems, working from requirements through to production. Partner with your Product Manager, Technical Project Manager, and fellow engineers to scope work, estimate effort, and plan sprints. Write clean, well-tested code and participate actively in code review, both giving and receiving feedback. Help modernize legacy code as the team migrates toward a current React/TypeScript stack. Debug and resolve issues across the stack, supporting production systems as part of the team's on-call rotation. Collaborate with QA engineers on testing strategy and help build toward stronger automated test coverage. Use AI tools to speed up your day-to-day development work. Contribute to a healthy team culture: clear communication, constructive code review, and shared ownership of quality. What We’re Looking For Required: Bachelor's degree in computer science, software engi

Who we are At Fluxon, we believe that how you build matters as much as what you build. We help businesses navigate their most important technology decisions with confidence, and take responsibility for seeing them through. Founded by ex-Googlers and startup veterans, we’re proud to partner with teams behind some of the most ambitious products, including Open AI, Anthropic, Stripe, Walmart and Google. Our work spans strategy, design, and engineering — often in complex, AI-driven environments — where clarity, speed and quality are the standard. We use AI intentionally, applying it only where it adds real value and expands what’s possible. Care shapes everything we do. Inside Fluxon, you’ll find a global, remote-first team of experienced builders, who are curious, kind and serious about their craft. We’re building a place where people can take ownership, solve problems that matter and do work they’re proud to stand behind. If you want to do your best work alongside people who care as much as you do, you’ll feel at home here. Note: This position is fully remote and open to candidates based anywhere in Portugal. About the Role As a Senior Product Designer at Fluxon, you'll lead design end-to-end on ambitious projects, often working directly with founders and product leads to shape what gets built. We are looking for design generalists, someone who owns the design surface, thrives in ambiguity, and cares as much about why something gets built as how it ships. While specific responsibilities may differ from project to project, you will: Partner with founders, product leads, and other stakeholders to turn business goals into experiences customers love Lead design end-to-end, from discovery and research through interaction design and production-ready execution, calling the right level of depth for each project Make the right call when user needs, technical constraints, and business goals pull in different directions Collaborate closely with clients, PMs, and engineers to set

Who we are At Fluxon, we believe that how you build matters as much as what you build. We help businesses navigate their most important technology decisions with confidence, and take responsibility for seeing them through. Founded by ex-Googlers and startup veterans, we’re proud to partner with teams behind some of the most ambitious products, including Open AI, Anthropic, Stripe, Walmart and Google. Our work spans strategy, design, and engineering — often in complex, AI-driven environments — where clarity, speed and quality are the standard. We use AI intentionally, applying it only where it adds real value and expands what’s possible. Care shapes everything we do. Inside Fluxon, you’ll find a global, remote-first team of experienced builders, who are curious, kind and serious about their craft. We’re building a place where people can take ownership, solve problems that matter and do work they’re proud to stand behind. If you want to do your best work alongside people who care as much as you do, you’ll feel at home here. Note: This position is fully remote and open to candidates based anywhere in Poland. About the Role As a Senior Product Designer at Fluxon, you'll lead design end-to-end on ambitious projects, often working directly with founders and product leads to shape what gets built. We are looking for design generalists, someone who owns the design surface, thrives in ambiguity, and cares as much about why something gets built as how it ships. While specific responsibilities may differ from project to project, you will: Partner with founders, product leads, and other stakeholders to turn business goals into experiences customers love Lead design end-to-end, from discovery and research through interaction design and production-ready execution, calling the right level of depth for each project Make the right call when user needs, technical constraints, and business goals pull in different directions Collaborate closely with clients, PMs, and engineers to set t

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Database Engineer (DBA) Company: THG Ingenuity Location: Manchester (Head Office) Reports to: Database Platform Manager Role Overview We are looking for a Database Engineer to help run and improve our database platform. Our estate runs on Google Cloud Platform following a recent migration to self-managed services. There is plenty still to do in the next phase of modernising the estate, and you will be hands-on in that work as well as in the day-to-day running of the platform. You will work alongside a small team of database engineers and closely with engineering and infrastructure teams, keeping our database environments secure, reliable and performant. There is real scope to grow here, and you will be supported to deepen your technical expertise and take on more as you do. The role participates in a rotating on-call rota and occasionally requires out-of-hours work to support deployments, maintenance or incident response. Key Responsibilities Database administration Install, configure, maintain and upgrade PostgreSQL and SQL Server environments across development, test and production Ensure database servers are securely configured, patched and compliant with operational standards Own backup, restore and maintenance strategies, and test recovery procedures regularly Maintain database security, access control and auditing practices Cloud and infrastructure &n

Senior Software Engineer (Backend) About Team Cloud Platform Engineering group designs, builds and manages platforms that allow Myntra’s tech product to be secured, reliable, deployed and run at scale. These horizontal platforms leverage cloud hosting platforms and ensure all Myntra’s hostings are agnostic to Cloud vendor. We also build a number of production automation like provisioning of infrastructure at scale and manage complex access management on servers. We have developed numerous in-house tools and platform for load/stress testing, zero trust, security and compliance, CI/CD, Observability at scale. And, we aggressively adopt from open sources and try to contribute back to the community. Tools and Platform Engineering This team builds and maintains centralized and high-scale platforms for Observability (centralized log collection, metric systems, monitoring systems), Security & Compliance (access management, secret management, database access, change management systems, Authentication and Authorization of services etc). The platforms developed by these teams are centralized tools used by all engineering teams for database access, and changes, infrastructure provisioning, on-call scheduling, onboarding new monitoring etc. The vault system and APIs, developed, deployed and managed by this team, is being used by all Myntra’s production services. This team consists of full-stack developers who are skilled in Python, Golang, ReactJs. Roles and Responsibilities Design, build and maintain central platform products to improve the security posture of Myntra Write maintainable, scalable, and efficient code. Design and architect technical solutions for the developer community at Myntra Work in a cross-functional team, collaborating with peers during the entire SDLC. Follow coding standards, code reviews, etc. Follow scrum sprint cycles and commitment to deadlines. Identify security gaps in or for software platforms and incorporate them into requirements

Key Responsibilities : Primary responsibilities :- Installation and configuration of MySQL instances on single or multiple ports. Hands-on experience of working with MysQL 5.7 and MySQL 8. Clear understanding of MysQL Replication process flows , threads , setting up multi node clusters and basic troubleshooting. Understanding of at least one of the backup and recovery methods for MySQL . Strong fundamentals of SQL and able to understand and tune complex SQL queries when needed. Strong fundamentals on the linux system side and monitoring tools like top , iostats , sar etc. At Least couple of years of production hands on experience on medium to big sized MySQL databases. Setting up and maintaining users and privileges management system and troubleshooting relevant access issues. Some exposure to external tools like Percona , ProxySQL , HAP etc. Understand the transaction flows and ACID compliance. Basic understanding of networking concepts . Performing on-call support and should be able to provide the first level support . Excellent verbal and written communication skills. Strong shell scripting skills . Good to have Python . Secondary responsibilities. :- Able to configure and setup NOSQL databases like Mongodb and Cassandra. Ability to learn new technologies along with a team and a positive outlook to understand problems from the business point of view. Qualifications: Proficiency in database management systems such as , MySQL or NoSQL databases. SQL programming and database design skills. Knowledge of database performance tuning and optimization techniques. Familiarity with database security best practices. Scripting and automation skills (Good to have- Python). Good problem-solving and analytical skills. Excellent communication and teamwork skills.

Key Responsibilities : Primary responsibilities :- Installation and configuration of MySQL instances on single or multiple ports. Hands-on experience of working with MysQL 5.7 and MySQL 8. Clear understanding of MysQL Replication process flows , threads , setting up multi node clusters and basic troubleshooting. Understanding of at least one of the backup and recovery methods for MySQL . Strong fundamentals of SQL and able to understand and tune complex SQL queries when needed. Strong fundamentals on the linux system side and monitoring tools like top , iostats , sar etc. At Least couple of years of production hands on experience on medium to big sized MySQL databases. Setting up and maintaining users and privileges management system and troubleshooting relevant access issues. Some exposure to external tools like Percona , ProxySQL , HAP etc. Understand the transaction flows and ACID compliance. Basic understanding of networking concepts . Performing on-call support and should be able to provide the first level support . Excellent verbal and written communication skills. Strong shell scripting skills . Good to have Python . Secondary responsibilities. :- Able to configure and setup NOSQL databases like Mongodb and Cassandra. Ability to learn new technologies along with a team and a positive outlook to understand problems from the business point of view. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proficiency in database management systems such as , MySQL or NoSQL databases. SQL programming and database design skills. Knowledge of database performance tuning and optimization techniques. Familiarity with database security best practices. Scripting and automation skills (Good to have- Python). Good problem-solving and analytical skills. Excellent communication and teamwork ski