Consumer Experience Lead Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Summary Overview: In this role, you will be responsible for nurturing relationships with partner agencies to further extend Trustpilot’s reach and achieve revenue goals. As well as collaborating with key internal stakeholders, you will be a trusted advisor, developing long-term relationships and success plans for our agency partners, ensuring that the maximum value is gained from Trustpilot products. What you’ll be doing: Nurture existing relationships and create new partnerships with digital/ecommerce agencies Present and demonstrate Trustpilot’s proposition to the interested prospects Manage relationships with partners to build continued business success Be available to our partners to support both their needs and the needs of their clients Work with marketing and other key stakeholders to drive activity and events to create and nurture pipeline Be responsible for achieving established revenue goals through the development and education of Trustpilot’s partners Who you are: You have experience and knowledge within E-commerce, online marketing, sales or equivalent. Extensive experience in operating, building and maintaining relationships with agency partners Be commercially driven. Track record of consistently meeting and exceeding targets Strong collaborative skills with a proven track record of new business via partnerships Strong understanding of the ecommerce/SaaS space. Knowledge or relationships within the Shopify ecosystem are a bonus Ability to effectively present and educate at all levels from account managers to agency owners/executives on Trustpilot’s ethics, consumer and business propositions as well as partnership value

About the Team The Personal AGI team seeks to empower all of humanity to benefit from frontier intelligence in whatever way they choose. We are responsible for training models to deploy to millions of users globally via ChatGPT, the API, and future products. We aim to evolve ChatGPT from a chatbot to an infinitely capable and personalized superassistant supporting human flourishing. We work on defining, measuring, and improving capabilities across the training stack. Our focus areas include but are not limited to model behavior, personalization, safety, factuality, instruction following, personality, interactivity, multilingual fluency, world interaction, and bringing agents to everyone. We chart the course for what to strive towards. We partner closely with research and product teams across the company ensuring that our models are safe, efficient, and reliable. About the Role You’ll work as a Research Engineer / Scientist on the North Stars team within the broader Personal AGI research org. You will work on bringing the next generation of AI-enabled experiences to all of humanity by closing the capability overhang between power users and the average consumer, including areas like tool-use, feature discovery, connectors, and instruction following. You will think deeply about the current bottlenecks in model behavior, translate these insights into robust evals, training data, reward signals, and model and harness improvements. We're looking for individuals with strong ML engineering skills and research experience passionate about creative, product-driven research. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own and pursue a research agenda to improve model capability and performance. Collaborate closely with the other research and product teams, allowing customers to optimize their own models. Build robust evaluations for tracking modelin

Role Overview: As the Key Account Management, you will be responsible for managing and growing Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Partnership & Supply Management Build, maintain, and expand strong working relationships with RTCs and top private operators in the region. Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards. Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives. Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: - 4–10 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships - Prior experience working with state transport corporations or regional aggregators is a strong plus - Strong commercial acumen with negotiation experience - Data-savvy: Comfortable working with dashboards, Excel, and BI tools to deriv

About the Team The Consumer Devices team is building a new generation of AI-native experiences that bring OpenAI’s technology closer to people throughout their day. We are exploring how AI can become deeply integrated into the devices people already use—understanding context, helping users accomplish tasks, coordinating across apps and services, and making use of capabilities that are uniquely available on the device. Our work spans software, devices, platform technologies, and strategic partnerships. We operate as a highly collaborative, fast-moving team focused on turning ambitious ideas into reliable products that can reach people at significant scale. About the Role As an Android Systems Engineer , you will help define and build the Android platform capabilities behind the next generation of AI-powered consumer experiences. This is not a traditional application-only Android role. You will work across the Android stack, using system-level APIs, device capabilities, platform integrations, and OEM-specific functionality to create experiences that would be difficult or impossible to build as a conventional mobile application. You will help determine what becomes possible when an AI assistant is deeply integrated with a mobile device: how it understands what is happening, interacts naturally with the user, connects across apps and services, and helps complete multi-step tasks. You will work closely with product, design, AI, backend, platform, and external device partners to take new concepts from prototype to production. The role requires strong technical judgment, product intuition, and comfort navigating areas where the platform, APIs, and product patterns are still evolving. This role is based in San Francisco, CA. We use a hybrid work model of four days in the office per week and offer relocation assistance to new employees. In this role, you will: Build deeply integrated Android experiences: Design and implement product experiences that take advantage of Android

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Our Sales team combines deep product and industry knowledge and is focused on bringing Plaid to an ever-broadening set of businesses. Our thesis is that every company in financial services, and most specifically the Banks themselves, can benefit from better technology and access to data. We’re building a team to work exclusively with the financial institutions throughout North America to help enable their transformation to deliver incredible digital and consumer experiences to their customers, at the scale and quality needed by the largest banks. Your focus will be on selling into a territory of banks and credit unions, running the full sales cycle and building strong, long-lasting relationships to help them execute on their vision. You'll bring Plaid to banks and credit unions, with a focus on banking and wealth workflows like online account opening, consumer lending, asset and income verification, and fraud prevention. Responsibilities: Identify potential customers and run the end-to-end sales process within our Banking and Wealth segment Build and maintain relationships with Financial Institutions, from executives to product teams and developers; be viewed as a subject matter expert Partner with

About the Team The Statsig team within OpenAI owns the experimentation, rollout, dynamic configuration, and analytics infrastructure that sits on the launch path for OpenAI products. Our systems help teams ship safely, evaluate product and model changes in production, and make high-confidence decisions from real-world usage. Statsig began as an independent company built around experimentation, feature management, and product analytics at scale. After Statsig joined OpenAI, the team began the next chapter: bringing that platform expertise and infrastructure into OpenAI as the experimentation and rollout foundation for every product we ship. This is infrastructure with a very direct product consequence. Teams working on ChatGPT, Codex, model measurement, consumer experiences including ads, business subscriptions, developer products, and shared platform systems depend on Statsig to evaluate configurations, move traffic safely, ingest experiment data, serve analytics, and roll changes forward or back when production reality demands it. We are at a critical point in the platform journey. Adoption is accelerating quickly across OpenAI, and the systems that were already important are becoming load-bearing for how the company launches. The infrastructure needs to stay fast under sharply increasing evaluation volume, reliable when more services depend on it, observable enough to debug quickly, and efficient enough to support OpenAI-wide scale. Recent SDK and server-side infrastructure work has already produced measurable wins in latency, reliability, memory usage, and compute efficiency across important services. The next phase is to make those gains systematic: a platform that can absorb rapidly growing product velocity while preserving low latency, data quality, operational safety, and developer trust. Based out of OpenAI's Bellevue office, we are a close-knit team that values in-person collaboration, technical depth, operational ownership, and building infrastructure that

About the Team The Statsig team within OpenAI builds the experimentation, feature rollout, dynamic configuration, and analytics systems that help OpenAI ship products with speed, safety, and evidence. Our work sits on the critical path for how product, engineering, research, and go-to-market teams learn from real-world usage and make high-confidence decisions. Statsig began as an independent company focused on helping builders move faster through trustworthy experimentation and feature management. After Statsig joined OpenAI, the team began the next chapter: bringing that deep product expertise, customer intuition, and mature platform infrastructure into OpenAI as the experimentation and rollout platform for every product we ship. Today, we support teams across ChatGPT, Codex, model measurement, consumer experiences including ads, business subscriptions, developer products, and the shared infrastructure that connects them. These teams rely on Statsig to safely introduce new capabilities, compare product and model behavior, measure impact, and roll changes forward or back with confidence. We are at a defining moment in the platform journey. OpenAI has the data, product surface area, and pace of innovation to learn faster than almost any organization in the world, but that potential only becomes real if teams can experiment responsibly, measure clearly, and roll out changes safely. Adoption of the platform is accelerating rapidly across the company, and recent SDK and server-side infrastructure work has already produced measurable wins in latency, reliability, memory usage, and compute efficiency for important services. Based out of OpenAI’s Bellevue office, we are a close-knit team that values in-person collaboration, urgency, craft, and impact. We build for other builders, and the best version of this team is one where every OpenAI product team can move faster because the experimentation and rollout layer is dependable, fast, and easy to use. About the Role We are l

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team AI and stablecoins have brought upon a renaissance of innovation in the internet economy. Products like the Link AI Wallet and stablecoin cross border payments are signs of a rapid transformation in the way people pay. Underpinning this new technology is access to the same network of banks and financial institutions that consumers and businesses have relied on for decades. Now more than ever, bank accounts need to transform into powerful tools to unlock this new age of commerce. The Financial Connections team is building the connective tissue between banks and the internet economy. We’re building a platform to make ergonomic, portable access to banking data seamlessly and securely available to businesses around the world. Today, we power consumer experiences like Link Instant Bank Payments and merchant experiences like Stripe Capital. We’re on a mission to help consumers do more with their bank accounts, and we’d love for you to be a part of our story. What you’ll do We’re looking for Backend Engineers to design, build, and maintain scalable bank integration infrastructure. In this role, you’ll have the opportunity to work across the stack, creating intelligent systems that adapt to the availability of our banking partners and enable connectivity for new countries and product use cases. Our work is often cross-cutting; you’ll play a key role in our partnerships with banks and financial institutions while delivering a next-generation connecti

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Link is a digital wallet designed for fast and secure online payments. It allows consumers to save and use their preferred payment methods across the Link network, helping them check out quickly and securely wherever Link is accepted. The Link Fraud and Auth team works to make Link the most trusted and highest-performing way to pay. We protect consumers and merchants from fraud, abuse, and financial loss while maximizing authorization rates for good users. Our work spans consumer-facing experiences, payment infrastructure, and ML powered risk systems. We manage fraud and financial risk across a growing range of novel Link features, including Link’s agentic wallet, stored balance, and LPMs. The team also owns Instant Bank Payments, a proprietary payment method built on ACH rails, offering merchants immediate confirmation while protecting them from bank-initiated returns. IBP is the heart of Link’s revenue engine, giving LFA engineers the opportunity to shape and scale one of Link’s most important products. What you’ll do As a machine learning engineer on Link Fraud and Auth, you’ll build and operate models and risk decisioning systems that protect Link while helping more legitimate payments succeed. You’ll work across the full machine learning lifecycle, from analyzing fraud patterns and identifying opportunities to building, deploying, monitoring, and improving models in production. You’ll use data to form hypotheses, make practical modeling

About the Team: The Shopping team is building the future of how people discover, evaluate, and purchase products through AI. Our mission is to help users make better purchasing decisions by combining OpenAI’s models with rich product information, merchant ecosystems, and personalized experiences. We sit at the intersection of AI, commerce, search, recommendations, and consumer product experiences, partnering closely with product, engineering, research, design, and business teams to reimagine shopping for the AI era. About the Role: As a Product Manager on the Shopping team, you’ll define and build the next generation of AI-powered shopping experiences within ChatGPT. You’ll be responsible for understanding user needs, identifying opportunities to improve product discovery and decision-making, and delivering experiences that help users confidently find and purchase the products that are right for them. You’ll work across a broad set of domains, including search, recommendations, personalization, merchant and product ecosystems, and conversational commerce. This role requires strong product judgment, comfort operating in ambiguity, and the ability to balance user value, business objectives, and technical constraints. You’ll partner closely with engineers, designers, researchers, and cross-functional stakeholders to bring new shopping experiences from concept to scale. This is an opportunity to help define an entirely new category at the intersection of AI and commerce, shaping how millions of users discover and buy products in the future. This position is based in San Francisco, CA, with relocation assistance available. In this role, you will: Define and drive the product vision for shopping experiences in ChatGPT. Partner with research teams to explore how AI can help users discover, evaluate, and confidently purchase products. Collaborate with cross-functional teams—including design, engineering, product, and go-to-market—to build and scale AI-native shopping experi

About the Team Consumer Monetization builds the experiences and systems that power how customers purchase and pay for OpenAI products. Our scope spans purchasing flows, payments, subscriptions, and billing, along with the shared capabilities that support new products, offers, and distribution channels. We own both customer-facing experiences and the underlying platforms that power them. We partner closely with Product, Design, Growth, Data Science, and engineering teams across OpenAI to make purchasing effective and reliable, and new offerings easier to launch and monetize. About the Role We’re looking for experienced Staff+ engineers to evolve the payments, billing, and subscription capabilities that support OpenAI’s growing product portfolio. You’ll tackle problems where correctness, reliability, and flexibility are essential: supporting new billing requirements, managing the billing lifecycle, synchronizing state across internal systems and external providers, and enabling new products and commercial models. Your work may span several areas based on your expertise and team priorities: Billing and monetization capabilities: Extend billing capabilities and improve integrations and state consistency across systems to support new products and business models. Subscriptions: Orchestrate purchases, renewals, plan changes, cancellations, and recovery, ensuring customers are charged correctly and receive the right benefits. Payments: Expand payment capabilities through processor integrations, routing, and broader payment-method coverage. Risk and integrity: Partner with risk and integrity teams to integrate controls into purchasing flows, reducing abuse while protecting legitimate customer experiences. You’ll help set technical direction while remaining hands-on in implementation and delivery. This is an opportunity to solve complex engineering problems at scale, connect architecture decisions to customer and business outcomes, and help other engineers take on broader ow

About the Team The Future of Computing Research team is an applied research team within the Consumer Devices group focused on developing new methods, models, and evaluation frameworks that support our vision for the future of computing. We work at the frontier of multimodal AI, helping turn emerging model capabilities into product experiences that are useful, delightful, and worthy of long-term trust. Our work explores a new class of AI systems that can learn over time, adapt to individuals, and support people in the flow of daily life. This includes long-term memory, user modeling, and personalization systems that are aligned not just with immediate satisfaction, but with a person’s broader goals, values, and well-being. We work closely across research, engineering, design, product, and safety to define what it means to build AI systems that know you over time, act at the right moment, and help in ways that are context-aware, respectful, and demonstrably beneficial. About the Role We are looking for a Research Engineer / Scientist to join the Future of Computing Research team to work on RLHF and post-training for personalized, multimodal AI systems. This role will focus on building the learning and evaluation foundations that help models become more context-aware, adaptive, and useful over time. You will work on problems such as reward modeling, preference learning, long-horizon evaluation, and policy improvement for systems that must make high-quality behavioral decisions in realistic user settings. The work is deeply product-grounded: success is not just higher benchmark performance, but better model behavior in real-world use. The ideal candidate is excited about pushing beyond one-turn assistant behavior toward systems that improve through feedback, learn from richer signals, and are trained against meaningful notions of user value. Internally, that maps closely to the need for careful reward design, feedback loops, and evaluation frameworks that test whether i

We’re Hiring 3–4 Marketing Associates 🎯 This is a great opportunity to join a fast-growing global team and build your career in digital marketing. About WIN 🌎 WIN is the #1 ranked company in our industry in the US and also the fastest growing. We work with both consumers and businesses, giving you exposure across the full spectrum of marketing: SEO, social, paid ads, content, and more. About the Role Do you wonder how Google decides which brands show up first, why YouTube ads stay stuck in your head, or why some Instagram Reels go viral? If you’re curious about these things and love exploring new marketing trends, this role could be a great fit. We are hiring junior marketers who may not know it all yet, but who are: Honest, reliable, and disciplined Excited to learn by doing from senior mentors Self-starters who research first instead of waiting for instructions If you have 2+ years of professional experience after graduation, are passionate about marketing, and eager to grow your career, you’ll thrive here. What You’ll Do Contribute to real marketing projects by improving franchisee online presence, making updates, and supporting campaigns so they perform better Support initiatives across SEO, social, paid ads, and content with detail and consistency Research marketing trends, test ideas, and apply learnings to live projects Assist with reporting, dashboards, and quality checks Learn directly from senior marketers while being accountable for your own deliverables What We Value Most ❤️ Integrity and honesty in everything you do Work ethic and discipline to finish tasks on time, even when remote Curiosity to keep researching, testing, and asking why Clear, respectful, and professional communication with teammates Bonus Points If You Have Experience in any of SEO, social media, paid ads, content, or analytics Familiarity with tools like Canva, Google Analytics, or Meta Ads Strong written communication skills and attention t

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Customer Experience (CX) team sits at the center of Instacart’s support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct support and scalable solutions. We partner closely with cross-functional teams across Product, Engineering, and Operations to surface insights from the front line, reduce friction in the customer journey, and shape future roadmaps. We deliver empathetic, high-quality support through a blend of data-driven, operational excellence. By focusing on clear communication, critical thinking, and continuous improvement, we ensure that every customer interaction not only resolves the immediate issue but also consistently enhances the overall Instacart experience. About the Job This role plays a vital part in supporting our consumers, shoppers, retailers, and advertisers. We a

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Plaid’s Consumer team owns all of Plaid’s consumer facing surfaces. This includes Link, Plaid’s flagship product, which has been used by over half of all US adults to share their information safely and securely with financial applications. Link drives the vast majority of Plaid’s revenue. We’re also building out Plaid’s first B2C product, which is an exciting, 0-1 space for us. Both areas are top business priorities. As the Link Growth PM, you will own conversion at Plaid and evolve it for a growingly agentic world. Link is the front door to Plaid’s products, so this is a meaningfully large responsibility: (1) Any improvement in Link conversion has direct revenue impact, and (2) We’re seeing a massive uptick in AI-companies launching fintech products, so making Link compatible for their use cases is one of our highest priorities. Responsibilities Define the roadmap for sign up for quarterly / half year goals and partner with cross-functional team to hit them Drive prioritization and execution (build, measure, iterate) Identify opportunities through consumer feedback and staying close to our data / dashboards Partner with cross-functional team (design, research, data science, ML, l