Consumer Experience Lead Jobs

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Financial Management team develops market leading API products that power the most influential digital finance experiences that help millions of consumers and small businesses every day - think budgeting apps and financial management tools offered by banks and wealth platforms. Our mission is to unlock financial freedom for everyone by making it easier for customers and businesses to meet their financial goals. We do this through a state-of-the art, data aggregation and machine learning engine that enables our customers to seamlessly build delightful experiences on top of consumer-permissioned financial data. Every day, Plaid helps thousands of developers build a better financial future. You'll be responsible for defining the products which enable Plaid and our customers to shape the future of financial services. We are looking for the right product manager to own and grow Plaid’s financial management products, including Transactions, Investments, and Liabilities, even more valuable to our customers and partners. Plaid is on a journey to build insights on top of open banking data that drive value for customers, consumers and the fintech ecosystem in general. Additionally AI is changing how consu

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Search Team at Postman is responsible for enabling users to quickly find and get started with the APIs that they are looking for. Postman is growing at a rapid pace, and this manifests into an ever-increasing volume of data that users create and consume, within their teams and in the Public API Network. We focus on improving discovery and ease of consumption over this data. We are looking for a Senior Engineer with 6+ years of experience deep backend expertise on search and ETL systems and a strong product mindset, to lead core initiatives on our search platform. In this role, you'll work at the intersection of infrastructure, relevance, and developer experience—designing systems that power search across the platform. You’ll bring a bias for action, a strong backend foundation, and the curiosity to explore beyond traditional boundaries, including areas like high performance web services, high volume data pipelines, machine learning, and relevance tuning. What You'll Do Own end to end architecture and roadmap of search platform consisting of distributed indexing pipelines, storage infra and high performance web serve

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help consumers and small businesses with payments, commerce, and credit. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are looking for an early-career Product Manager to join Paytm Lending. The role is about re-imagining how a lending business runs, from underwriting and risk to operations and customer journeys, using LLMs and AI agents. It is a hands-on role. You will dig into data, edge cases, and day-to-day operational problems to understand them from the ground up before designing solutions. We are looking for first-principles thinkers who enjoy building with LLMs and like going deep on real problems. Key Responsibilities - Identify workflows across lending (underwriting, risk, recon, operations, collections) where LLMs and agents can add value, and judge where they cannot. - Build and ship product solutions from prototype to production, working closely with engineering. - Dig into data, edge cases, and operational detail to understand problems at the root. - Partner with stakeholders across risk, operations, engineering, and business to align priorities and drive delivery. - Write clear product requirement documents and manage roadmaps and deliverables. - Use data to define hypotheses, run experiments (A/B), and track impact; use SQL or Excel to access and validate data independently. - Track key product and data metrics (OKRs and KPIs) and adjust strategy as needed. Requirements - Bachelor's degree in engineering, computer science and/or related field with MBA from top tier colleges. - 2 to 4 years of professional experience in product management, product analytics, or a similar role, with a strong customer-first mindset. - Genuine, hands-on experience building with LLMs.

Engineering Manager - Backend About Us: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the role: As a Engineering Manager, you will help define the technical design and implementation roadmap across multiple solutions and will work with engineering leadership to ensure we resource and equip our squads with the right expertise to deliver those solutions. Requirements: 8 to 12 years of strong software design/development experience in building massively large scale distributed internet systems and products Hands on experience in Advance Java, Spring boot, AWS, Node, Agentic AI, LLM, RAG, Cursor, Copilot Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server side development Should be an active contributor to developer communities like Stack overflow, Top coder, Git hub, Google Developer Groups (GDGs). Superior organization, communication, interpersonal and leadership skills. Must be a self-starter who can work well with minimal guidance and in fluid environment. Preferred Qualifications : Bachelor's/Master's Degree in Computer Science or equivalent Skills that will help you succeed in this role: Expertise in Java, DB: RDBMS, Messaging: Kafka/RabbitMQ, Caching: Redis/Aerospike, Micro services, AWS Strong experience in scaling, performance tuning & optimization at both API and storage layers Probl

Principal Engineer - Backend About Us: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the role: As a Principal Engineer, you will help define the technical design and implementation roadmap across multiple solutions and will work with engineering leadership to ensure we resource and equip our squads with the right expertise to deliver those solutions. Requirements: 8 to 12 years of strong software design/development experience in building massively large scale distributed internet systems and products Hands on experience in Advance Java, Spring boot, AWS, Node, Agentic AI, LLM, RAG, Cursor, Copilot Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server side development Should be an active contributor to developer communities like Stack overflow, Top coder, Git hub, Google Developer Groups (GDGs). Superior organization, communication, interpersonal and leadership skills. Must be a self-starter who can work well with minimal guidance and in fluid environment. Preferred Qualifications : Bachelor's/Master's Degree in Computer Science or equivalent Skills that will help you succeed in this role: Expertise in Java, DB: RDBMS, Messaging: Kafka/RabbitMQ, Caching: Redis/Aerospike, Micro services, AWS Strong experience in scaling, performance tuning & optimization at both API and storage layers Problem

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON Within Qualia, you'll join the Payments team. Every real estate closing ends with money changing hands: earnest money deposits, loan funding, mortgage payoffs, seller proceeds, and commissions. Qualia powers a substantial portion of U.S. residential home sales every year, totaling billions of dollars in transaction volume. The Payments team builds the systems that move those funds safely, accurately, and on time. The stakes are high. A single closing often moves hundreds of thousands of dollars between multiple parties on a tight deadline, and real estate wires are a prime target for fraud. Our mission is to make money movement the most trustworthy part of the closing, so title and escrow teams, and the homebuyers they serve, never have to wonder where their funds are. HOW WE WORK Our engineers are entrepreneurial, pragmatic builders who move quickly without cutting corners, and who are as comfortable owning a project end to end as they are collaborating with a team. We ship frequently, as often as multiple times a day, and work directly with design, compliance, and customer-facing teams to build payment experiences our customers depend on. RESPONSIBILITIES Design, build, and maintain systems that process ACH and wire transfers at scale (billions of dollars annually), including origination, settlement, reconciliation, and exception handling Build and harden payment-processing pipeli

Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. About the Role We are looking for an experienced and strategically minded Content & Copy Manager – DACH to strengthen the relevance, quality, and discoverability of Reolink’s consumer-facing content across Germany, Austria, and Switzerland. This role will own the local content and messaging approach across the DACH region, translating global brand and product direction into clear, compelling, and locally relevant communication across campaigns, websites, product pages, social media, retail, CRM, PR, and other marketing touchpoints. SEO and AI-driven search are integral parts of the role, ensuring Reolink content is both relevant for consumers and discoverable across traditional and emerging search experiences. The role will combine strong editorial judgment with search and content performance insights. Working closely with the Head of Marketing DACH, local and global marketing teams, the ideal candidate combines excellent German writing and storytelling skills with strategic content thinking, SEO expertise, strong consumer understanding, and a data-informed approach to continuously improving content effectiveness. This is an opportunity to shape Reolink’s content approach in DACH and build a stronger locally relevant content and search capability within a growing international brand. Key Responsibilities Develop and own Reolink’s content, messaging, and editorial approach across the DACH region, aligned with

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON The FP&A team at Qualia is the analytical engine of the Finance organization. We own the company’s planning and forecasting processes, serve as trusted business partners to functional leaders, and produce the financial insights that inform our most important strategic decisions—all in an environment where AI is actively reshaping how we work. As a Senior FP&A Analyst, you will be a driving force across the organization for forecasts, annual planning, long-range planning, and critical financial analysis — partnering closely with leaders across Sales & Marketing, Customer Success, R&D and G&A to manage spend, track performance, and surface insights that shape how Qualia operates as we scale. RESPONSIBILITIES Elevate Qualia's financial rigor — drive deeper Budget vs. Actuals analysis and forecast precision via smarter, more data-driven modeling and tighter cross-functional collaboration, particularly in uncharted, high-impact areas Support monthly forecasting and reporting processes — analyze financial results, distill key trends, and communicate risks and opportunities to influence business outcomes; assist in preparation of monthly and quarterly management reporting including variance analysis, dashboards, and Board materials Build and own our growing playbook of financial models and reports, ensuring quality, timeliness, and accuracy across in-depth analyses

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON The FP&A team at Qualia is the analytical engine of the Finance organization. We own the company's planning and forecasting processes, serve as trusted business partners to functional leaders, and produce the financial insights that inform our most important strategic decisions, all in an environment where AI is actively reshaping how we work. As a Senior Manager of FP&A, you will be a central force in shaping how Qualia plans, forecasts, and makes decisions as we scale. You will own high-impact analytical workstreams end-to-end, serve as the go-to financial partner for senior functional leaders, and help set the direction for how the FP&A function evolves, from the models we build to the processes we run to the way we leverage AI to work smarter. This is a high-visibility individual contributor role with direct exposure to executive and C-level audiences. RESPONSIBILITIES Own Qualia's planning and forecasting infrastructure : Lead the design, build, and continuous improvement of our operating model, annual plan, and long-range financial plan, ensuring they accurately reflect the current and future state of the business Drive financial rigor at the executive level: Lead preparation of monthly and quarterly management reporting, Board materials, and investor-facing financial packages; distill complex financial results into clear narratives that drive action at the lea

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Legal Assistant will play a critical role in managing outside counsel billing, legal department operations, and executive administrative support for Fanatics Commerce. ROLE OVERVIEW The Fanatics Commerce Legal Department is seeking a highly organized and detail-oriented professional to support the department’s outside counsel billing, core paralegal functions and executive administrative needs. This individual will work closely with Legal leadership, Finance, Accounts Payable, outside counsel, and attorneys across the department to ensure invoices are processed accurately and on time, legal spend is tracked against budget, and department leadership receives reliable administrative and matter support. The role will also provide backup support for litigation and disputes, consumer escalations and routine legal matters, as needed. The Legal Assistant delivers impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Billing, Budgeting & Outside Counsel Spend Management • Own the day-to-day administration

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Legal Assistant will play a critical role in managing outside counsel billing, legal department operations, and executive administrative support for Fanatics Commerce. ROLE OVERVIEW The Fanatics Commerce Legal Department is seeking a highly organized and detail-oriented professional to support the department’s outside counsel billing, core paralegal functions and executive administrative needs. This individual will work closely with Legal leadership, Finance, Accounts Payable, outside counsel, and attorneys across the department to ensure invoices are processed accurately and on time, legal spend is tracked against budget, and department leadership receives reliable administrative and matter support. The role will also provide backup support for litigation and disputes, consumer escalations and routine legal matters, as needed. The Legal Assistant delivers impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Billing, Budgeting & Outside Counsel Spend Management • Own the day-to-day adminis

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the customers/merchants via call/chat. ● Oversee day-to-day management of campaigns and ensure brand consistency ● Ensure brand consistency in copy through tone, voice, and terminology ● Developing and implementing a timeline to achieve targets. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in customer support ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a visionary Principal Software Engineer to join our Compute organization and provide technical leadership for our Kubernetes infrastructure. You will drive the evolution of a platform that powers our global scale operations, transforming Kubernetes into a secure, reliable, and invisible foundation for our developers across our on-prem and public cloud fleet. Your mission is to balance cutting-edge innovation with rigorous platform stability, ensuring that internal and external customers have a seamless, high-performance experience at massive scale. You Will: Architectural Leadership: Serve as a technical lead for our Kubernetes ecosystem, setting the long-term architectural strategy for a platform that manages thousands of nodes and supports millions of concurrent requests. Customer Focus: Think deeply about how our internal customers consume and interact with compute, designing intuitive interfaces and tooling that simplify consumption of complex infrastructure services. Deep-Dive Engineering: Leverage deep expertise in Kubernetes internals, including custom controllers, operators, API server architecture, and etcd, to solve complex scaling bottlenecks and optimize our contr

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us? A core value proposition of Trustpilot is Trust. We work hard to ensure that our platform has real content from real people with real experiences. That means eliminating fraudulent reviews and sanctioning suspect behavior to keep our platform authentic. Our Trust Technology team aims to be an established name in the use of advanced technology to safeguard the integrity of online reviews. The Trust teams are composed of both Engineering and Data Science functions, where both are integral to achieving our goals. We are looking for a skilled Data Science Manager to join the Trust team in our mission. You will lead two teams of passionate and dedicated professionals, including Data Scientists who research Trust-specific problems and design ML solutions for them, and Engineers who build and maintain scalable infrastructure to turn detections into outcomes. You and your team will work within a focus area to develop, deploy, and maintain innovative technology at scale, alongside a cross-functional team of product managers, ML engineers, and designers. You will have the opportunity to collaborate widely across the business including with those in our Legal, Platform Engineering, and Data Science teams within Consumer, B2B, and Commercial. To thrive in this role, you bring a background in building and scaling complex systems with machine learning at their core. You are a seasoned Data Scientist who enjoys remaining hands-on across the end-to-end

About the team The Applied team works across research, engineering, product, and design to bring OpenAI’s technology to consumers and businesses. We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth. About the role: We're seeking a Data Engineer to take the lead in building our data pipelines and core tables for OpenAI. These pipelines are crucial for powering analyses, safety systems that guide business decisions, product growth, and prevent bad actors. If you're passionate about working with data and are eager to create solutions with significant impact, we'd love to hear from you. This role also provides the opportunity to collaborate closely with the researchers behind ChatGPT and help them train new models to deliver to users. As we continue our rapid growth, we value data-driven insights, and your contributions will play a pivotal role in our trajectory. Join us in shaping the future of OpenAI! In this role, you will: Design, build and manage our data pipelines, ensuring all user event data is seamlessly integrated into our data warehouse. Develop canonical datasets to track key product metrics including user growth, engagement, and revenue. Work collaboratively with various teams, including, Infrastructure, Data Science, Product, Marketing, Finance, and Research to understand their data needs and provide solutions. Implement robust and fault-tolerant systems for data ingestion and processing. Participate in data architecture and engineering decisions, bringing your strong experience and knowledge to bear. Ensure the security, integrity, and compliance of data according to industry and company standards. You might thrive in this role if you: Have 3+ years of experience as a data engineer and 8+ years of any software engineering experience(including data engineering). Proficiency in at least one programming language commonl