Contract Manager Jobs

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights. KEY RESPONSIBILITIES Own a portfolio of existing customers to ensure adoption, value realization, and retention. Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. Present and negotiate renewal proposals, structure multi-y

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights. KEY RESPONSIBILITIES Own a portfolio of existing customers to ensure adoption, value realization, and

We are looking for an experienced Principal Partner Manager to build and accelerate growth with our top security-focused channel partners in EMEA. Our ultimate goal is building channels and alliances that drive new customer adoption and revenue. In this role, you will drive Datadog’s business relationships by analyzing partner business performance, identifying methods of increasing partner and Datadog returns, and identifying opportunities with your named partners to position Datadog as the observability & cloud security platform of choice for their install base, programs & contracts. This is a great opportunity for you to join a high-growth cloud software company and help blaze the path for our company's expansion. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the top cloud security-focused channel partner relationships Drive net new and expansion revenue through our top established and strategic cloud security partners Recruit and onboard new security-focused partners aligning to Datadog’s Ideal Partner Profile Oversee Datadog Partner Agreement process and, if needed, collaborate with Datadog Legal Work with partners to develop partner-led insertion points, including joint solution and services offerings Enable and activate existing partners through training, planning and joint selling activities Coordinate the technical and marketing aspects of integrated partnership launches Host regular business reviews with partners to drive accountability and report on success metrics Generate partner-sourced net-new sales pipeline and revenue Who You Are: 5+ years of partner-facing, quota-carrying experience in the cyber security and/or cloud security SaaS industry Proven experience in driving sales opportunities from lead generation to closure, eff

We are looking for an experienced Principal Partner Manager to build and accelerate growth with our top Security focused channel partners in Latin America. Our ultimate goal is building channels and alliances that drive new customer adoption and revenue. In this role, you will drive Datadog’s business relationships by analyzing partner business performance, identifying methods of increasing partner and Datadog returns, and identifying opportunities with your named partners to position Datadog as the observability & cloud security platform of choice for their install base, programs & contracts. This is a great opportunity for you to join a high-growth cloud software company and help blaze the path for our company's expansion. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the top cloud security focused channel partner relationships Drive net new and expansion revenue through our top established and strategic cloud security partners Recruit and onboard new security focused partners aligning to Datadog’s Ideal Partner Profile Oversee Datadog Partner Agreement process and if needed, collaborating with Datadog legal Work with partners to develop partner-led insertion points, including joining solution and services offerings. Enable and activate existing partners through training, planning and joint selling activities Coordinate the technical and marketing aspects of integrated partnership launches Host regular business reviews with partners to drive accountability and report on success metrics Generate partner-sourced net-new sales pipeline and revenue Variable commissions will be 40% of the On Target Earnings Who You Are: 5+ years of partner-facing, quota-carrying experience in the cyber security and/or cloud security SaaS ind

MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal experience for our customers across the French markets, while driving strong retention outcomes for MongoDB’s business. Success in this role requires exceptional communication and interpersonal skills, operational excellence, advanced deal formulation and negotiation experience, and the ability to build solid relationships with internal stakeholders. We are looking for a senior professional who thrives in a fast-paced, ever-changing environment and who is motivated by the opportunity to have a major impact on their team, customers, and MongoDB's business. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What You Will Be Doing As a Renewal Manager at MongoDB, you will be responsible for managing the commercial renewal process for our Enterprise Growth customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our Sales and Customer Success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory. Renewal Management Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive high retention outcomes and maximize Renewal Rates Work strategically on upcoming renewals, engaging with customers 120 days in advance to secure timely, predictable renewals Prepare complex renewal quotes and contracts, ensuring accuracy and strict compliance with company policies Customer Engagement & Services Attachment Build and maintain strong relationships with key customer stakeholders to understand their consumption patterns, business needs, and challenges Act as a

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Manager, Site Reliability Engineering Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Federal Operations Engineering Group Okta's Federal Operations team supports government customers operating in FedRAMP-authorized, IL4, and IL5 environments. We deliver the same 99.999% availability promise to the federal market while meeting the strict security, compliance, and operational requirements that come with it. We're looking for a technical leader who understands both the SRE discipline and the unique demands of federal customer relationships — someone who can hold a technical conversation with an agency ISSO in the morning and unblock an incident bridge with an engineering team in the afternoon. As Senior Manager of Federal SRE Operations, you will own the operational health of Okta's federal environments, lead a team of engineers working within compliance-governed change processes, and serve as a trusted point of contact for federal security stakeholders. What you'll be doing Lead

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role As an Renewal Manager, you will be responsible for managing and renewing customer contracts across APJ to ensure customer retention and revenue growth. You will work closely with sales, customer success, and other cross-functional teams to develop and execute renewal strategies. Reporting to the Team Lead, Scale Renewals APJ, the Renewal Manager is a customer facing role and understands its not just a transactional role, but a strategic role in capitalising on the opportunity to validate their value with Okta as well as renew their service for another term. Below outlines some key attributes for a Renewals Manager: Customer Relationships: Build and maintain strong relationships with customers, understand their needs, and proactively engage with them to ensure timely renewals. Provide excellent customer service and address customer concerns or issues in a timely and satisfactory manner. Sales and Negotiation Skills: Demonstrate strong sales and negotiation skills to successfully renew customer contracts at favorable terms. Identify upsell and cross-sell opportunities to drive revenue growth. Prepare and deliver compelling sales presentations to customers to articulate the value of renewing their contracts. Understand the best strategies for objection handling. Analytical and Strategic Thinking: Analyse data and metrics to identify renewal risks, opportunities, and trends. Develop and execute strategic renewal plans tailored to each customer's

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Healthcare & Community Access is redefining how risk-bearing provider organizations, health plans, and community organizations think about transportation. We partner with healthcare organizations to solve real access challenges — connecting patients, employees, and communities to the care and resources they need. Our work is meaningful, fast-moving, and high-impact. We're looking for a driven, proactive, and curious Account Manager to join our Strategic Partnerships team. You'll manage and grow a portfolio of key healthcare partners, serve as a trusted advisor, and play a central role in expanding Lyft's footprint in one of the most important sectors we serve. Responsibilities: Own relationships across a portfolio of strategic healthcare partners and Home & Community Based Services (HCBS) partners, serving as their primary point of contact and trusted advisor Drive quarterly revenue goals by expanding existing partnerships and identifying new business opportunities within identified segments Partner with engineering and product teams to guide technical integrations, ensuring partners are set up for success and fully leveraging Lyft's API platform capabilities Develop a deep understanding of each partner's business, goals, and challenges — using data to uncover opportunities for growth and operational improvement Build expertise in healthcare transportation to anticipate partner needs and add strategic value beyond day-to-day account management Collaborate cross-functionally with teams across strategy, product, marketing, and legal to deliver for your partners Lead change management efforts and proactively identify ways to improve processes and drive efficiency Maintain accurate forecasts and pipeline management in Salesforce CRM Experience: 4+ years of experience in account management, b

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Healthcare & Community Access is redefining how risk-bearing provider organizations, health plans, and community organizations think about transportation. We partner with healthcare organizations to solve real access challenges — connecting patients, employees, and communities to the care and resources they need. Our work is meaningful, fast-moving, and high-impact. We're looking for a driven, proactive, and curious Account Manager to join our Strategic Partnerships team. You'll manage and grow a portfolio of key healthcare partners, serve as a trusted advisor, and play a central role in expanding Lyft's footprint in one of the most important sectors we serve. Responsibilities: Own relationships across a portfolio of strategic healthcare partners and Home & Community Based Services (HCBS) partners, serving as their primary point of contact and trusted advisor Drive quarterly revenue goals by expanding existing partnerships and identifying new business opportunities within identified segments Partner with engineering and product teams to guide technical integrations, ensuring partners are set up for success and fully leveraging Lyft's API platform capabilities Develop a deep understanding of each partner's business, goals, and challenges — using data to uncover opportunities for growth and operational improvement Build expertise in healthcare transportation to anticipate partner needs and add strategic value beyond day-to-day account management Collaborate cross-functionally with teams across strategy, product, marketing, and legal to deliver for your partners Lead change management efforts and proactively identify ways to improve processes and drive efficiency Maintain accurate forecasts and pipeline management in Salesforce CRM Experience: 4+ years of experience in account management, b

Role Description We are seeking a Senior Manager, Data Engineering to lead the team responsible for Dropbox’s underlying data foundations that power our business as a whole. This is a hands-on engineering leader who owns the pipelines and data products that Product, GTM, Finance, and the CTO organization depend on to make decisions. In this role, you will lead and grow a team of data engineers building and operating our ingestion, transformation, orchestration, and serving layers, as well as the self-serve analytics substrate that lets partner teams answer their own questions without bespoke engineering work. The ideal candidate is a deeply technical, product-minded engineering leader who can hold a high bar on system reliability and data quality while partnering closely with Data Science, Business Intelligence Engineering, Analytics, and Product to turn fragmented, ticket-driven data work into durable, reusable data products. Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Data Quality & Observability: Establish and enforce a rigorous data quality culture: lineage, freshness monitoring, anomaly detection, and outcome-oriented, gaming-resistant quality metrics. Self-Serve Platform: Lead the engineering of the self-serve analytics substrate, reducing bespoke request volume and increasing partner-team autonomy. Cost & Efficiency: Own the unit economics of the data platform — compute and storage efficiency — and drive measurable improvements without sacrificing reliability. Cross-Functional Partnership: Partner deeply with Data Science, BIE, Analytics, Product, Data Platform, and the CTO org to define the semantic layer, modeling standards, and data contracts that make downstream work trustworthy and fast. Engineering Culture: Establish rigorous engineering practices

Role Description We are seeking a Senior Manager, Data Engineering to lead the team responsible for Dropbox’s underlying data foundations that power our business as a whole. This is a hands-on engineering leader who owns the pipelines and data products that Product, GTM, Finance, and the CTO organization depend on to make decisions. In this role, you will lead and grow a team of data engineers building and operating our ingestion, transformation, orchestration, and serving layers, as well as the self-serve analytics substrate that lets partner teams answer their own questions without bespoke engineering work. The ideal candidate is a deeply technical, product-minded engineering leader who can hold a high bar on system reliability and data quality while partnering closely with Data Science, Business Intelligence Engineering, Analytics, and Product to turn fragmented, ticket-driven data work into durable, reusable data products. Responsibilities Data Quality & Observability: Establish and enforce a rigorous data quality culture: lineage, freshness monitoring, anomaly detection, and outcome-oriented, gaming-resistant quality metrics. Self-Serve Platform: Lead the engineering of the self-serve analytics substrate, reducing bespoke request volume and increasing partner-team autonomy. Cost & Efficiency: Own the unit economics of the data platform — compute and storage efficiency — and drive measurable improvements without sacrificing reliability. Cross-Functional Partnership: Partner deeply with Data Science, BIE, Analytics, Product, Data Platform, and the CTO org to define the semantic layer, modeling standards, and data contracts that make downstream work trustworthy and fast. Engineering Culture: Establish rigorous engineering practices — code review, testing, CI/CD for data, incident response, and postmortems — and champion the effective, measured use of AI coding tools to improve engineering productivity. Team Leadership: Lead, mentor, and grow

About the Team Training Runtime builds the distributed systems that power OpenAI's largest model training runs - most recently GPT-5.5! The Data Movement area owns the infrastructure that keeps training jobs supplied with the right data at the right time, and keeps model state moving safely and efficiently across large clusters. Our work spans machine learning systems, distributed storage, high-throughput data loading, reliability engineering, and developer experience. Success means researchers can move quickly while training runs remain fast, reproducible, debuggable, and resilient at scale. About the Role We are looking for a deeply hands-on Technical Lead Manager to own datasets throughout our training infrastructure. This person will set the direction for how training jobs read data: the APIs, storage contracts, versioning model, benchmarks, debugging tools, and reliability guarantees that make data access consistent across current and future training frameworks. You will begin as the primary technical owner for dataset reads, working directly in the code while aligning researchers, training framework owners, storage teams, and infrastructure partners around a durable platform. The problem is deceptively hard at frontier scale: make enormous, heterogeneous datasets easy to consume, correct across distributed workers, observable when something goes wrong, and flexible enough to support pretraining, reinforcement learning, and multimodal training. In this role, you will Design and build a unified dataset read platform for multiple current and future training frameworks. Define dataset APIs, storage-format expectations, registration/versioning, and migration paths that make data access reproducible and maintainable. Build reliability into the read path, including stateful iteration, caching, fast restart, recovery, and clear operational contracts. Build terminal and web-based visualizers that let teams inspect text, multimodal, and reinforcement learning data late

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We’re looking for a Senior Manager to lead our App Experience & Marketplace Data Science team in the Product organization. You will lead a team covering app experience (UI, growth platform, analyst/admin/data engineer tools and experience) and data marketplace areas. Well designed high value apps are essential to make it simple for our customers to complete billions of SQL queries, deploy python, and use powerful AI tools every day Data marketplace makes it easy with a click of a button to get access to a wide range of 3rd party data instead of having to contact a sales representative at a data vendor and setup and maintain a complex API. All the projects above allow the data scientist to work on very large datasets, and a variety of diverse interesting projects that span the domains of data engineering, analytics, statistics, and machine learning. In this role, you will both lead a team, and be hands-on as a tech lead in this area. The manager will interact frequently with senior management, product managers, and engineering managers. The ability to effectively communicate complex technical ideas to a wide audience is crucial. IN THIS ROLE YOU WILL: Serve as the tech lead/manager of a Data Science team in the Product organization, leveraging AI tools and functions (e.g

About Team : The Internal Audit team at Paytm comprises seasoned professionals with diverse skill sets and experience across different verticals like process audits, technology audits and forensics. The team focuses on implementing the approved audit plan, ensuring delivery of qualitative audits and conducting internal / special reviews while leveraging technology & data analytics and gauging key risks across business processes. Manager – Internal Audit (6–8 Years Exp) Role Overview: As a Manager, you will be a strategic partner to the business. You won’t just be "checking boxes"; you’ll be designing the audit framework for complex ecosystems like UPI, Wallet, and Lending. You will lead teams and interface directly with Senior Leadership. Key Responsibilities ●Audit Strategy: Develop and execute an annual risk-based audit plan focusing on high-growth business units. ● Stakeholder Management: Act as the primary point of contact for Department Heads, explaining risk implications and negotiating remediation plans. ● Process Engineering: Evaluate the effectiveness of internal controls ($ICFR$) and suggest automation to move from manual testing to continuous monitoring. ● Team Leadership: Supervise 2–3 Assistant Managers/Associates, ensuring high-quality documentation and timely delivery. ● Special Investigations: Lead / perform ad-hoc investigations or fraud risk assessments as required. ● Execution: Conduct end-to-end audits of various functions (Operations, HR, Finance, or Tech) under the guidance of the Manager. ● Fieldwork: Perform walkthroughs, test of effectiveness ($ToE$), and document audit findings with clear "Cause and Effect" analysis. ● Cross-Functional Collaboration: Partner with cross-functional teams to gain deep insights into critical business processes, identify risks, and evaluate the adequacy of internal controls. ● Reporting: Prepare and present clear, concise audit reports to senior management and stakeh

Paytm Money is building the next generation of wealth management and investment products for India. As a Growth, Process & Data Specialist at the, you will sit at the intersection of analytics, CRM, and growth strategy - owning the data infrastructure and intelligence layer that powers our user acquisition, engagement, and retention campaigns. This is a high-ownership, cross-functional role where you will independently drive cohort analytics, campaign attribution, CLTV modelling, and business review reporting, while acting as the primary bridge between the CRM and Data teams. Key Responsibilities - Own end-to-end cohort analytics across the user lifecycle - acquisition, activation, engagement, and churn - and translate insights into actionable growth strategiesDesign and maintain user scoring models (engagement, propensity-to-invest, churn risk) to enable intelligent segmentation and personalised CRM campaignsBuild and manage data pipelines and Looker Studio dashboards to provide self-serve reporting for growth, CRM, and leadership teamsDevelop and iterate on multi-touch campaign attribution models and Customer Lifetime Value (CLTV) frameworks to measure ROI and guide retention investmentDefine audience segments, trigger logic, and data contracts for CRM automation tools (Seller Panel / CleverTap or equivalent) to enable precise, data-driven campaign executionCreate and own structured PowerPoint decks for weekly, monthly, and quarterly business reviews - synthesising data into crisp narratives for leadership and cross-functional stakeholdersDrive standardised processes for campaign planning, data QA, A/B test design, and performance reporting across the growth function Who We're Looking For 3–6 years of experience in growth analytics, CRM analytics, or a data specialist role, preferably in fintech, consumer internet, or BFSI Strong hands-on proficiency in SQL & dashboards, with demonstrated experience building cohort analyses, funnel analytics, and behavioural se