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At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta’s Customer Success Manager, Growth – Bilingual (Spanish/English), you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through the retention of customers and the health of the book of business. Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Growth Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. What you’ll do as a Customer Success Manager, Growth at Vanta: Work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content in both Spanish and English language Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform. Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. Become a product expert on Vanta and how our platform can be used to improve securi

restaigo
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Stripe
📍 New York• Full-time
4mo ago

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team This role is open to remote candidates located anywhere within the Eastern Time Zone. Global Payouts empowers Stripe users to move money effortlessly, quickly, and securely to anyone, anywhere. Businesses rely on us to distribute billions of dollars to employees, contractors, sellers, and claimants across our Dashboard, APIs, and platform integrations via Financial Accounts.We are gaining rapid momentum across both self-serve and enterprise segments. Our demand spans high-growth fintechs, leading AI platforms, and some of the world's largest marketplaces. We are now entering a decisive phase of expansion. Over the next 12–18 months, the capabilities we build robust cross-border infrastructure, advanced enterprise controls, and tailored vertical-specific features will determine whether Global Payouts becomes the definitive default for businesses distributing money at scale. This role sits at the absolute center of that mission. What you'll do We are looking for an entrepreneurial Product Manager to spearhead our cross-border expansion and enterprise capabilities. This is a high-impact, broad-scope role where you will set the strategic vision and drive execution across two pillars essential to our hyper-growth: Cross-border: You will expand the reach and competitive edge of our cross-border infrastructure by building out rate locking, local bank account coverage, and cross-border card rails. Crucially, you will lead the productization of fee passth

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Justworks
📍 Phoenix• Full-time• $113K – $141K/yr
4mo ago

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You're a seasoned IT support professional who pairs white-glove customer support with the technical depth to solve complex problems independently in a fast-paced environment. You bring sound judgment, professionalism, and the ability to navigate ambiguity without close oversight. As the first IT hire in our new Phoenix office, you'll be the local face of IT while also serving as a key technical resource for Justworkers across all our locations. In this hybrid role (3 days in office, 2 days remote), you'll report to the IT Support Manager and partner with our global IT, Network, and AV teams to keep operations running smoothly across the organization. Beyond core support, you'll bring strong network and AV capabilities to keep the Phoenix office running smoothly — and act as a trusted technical partner to leadership during high-visibility moments. Your Success Profile What You Will Work On IT Support (Primary) Day-to-Day Support: Serve as the primary onsite contact in Phoenix for technical issues across macOS, Windows, mobile devices, and peripherals. Actively support Justworkers across all Justworks offices — providing remote sup

pythonawsgit
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DoorDash USA
📍 United States• Full-time• $170K – $250K/yr
4mo ago

About the Team The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail. About the Role DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash. This leader will own a broad portfolio across customer experience strategy, support operations, policies and processes, safety-critical contact handling, and cross-functional CX initiatives across business lines including New Verticals, International, Dasher, Marketplace, and DashPass. You will lead a high-performing S&O team, partner deeply with Product, Engineering, Analytics, Fraud, Operations, and senior business leaders, and translate ambiguous customer and operational problems into scalable solutions. We are especially excited about leaders who bring an AI-native operating mindset: people who have used AI, automation, lightweight tooling, or internal apps to solve real problems, improve team productivity, and redesign manual workflows. This role is an opportunity to apply that builder mindset at marketplace scale. You’re excited about this opportunity because you will… Define the vision, metrics, and operating principles for a best-in-class customer experience across consumers, Dashers, and emerging business lines. Lead a high-impact S&O team responsible for turning defining the customer experience using a multitude of inputs Redesign how CX work gets done by combining people, process, product, data, and AI-enabled workflows. Partner with Product, Engineering, Analytics, Fraud

aiExcellogistics
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Location: Berlin, Hamburg or London Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. We are leading the future of autonomous mobility in Europe and are now hiring a Partnership Manager - Autonomous Vehicle to drive AV partnerships for Freenow by Lyft, working across the AV ecosystem in multiple countries. You will manage European partner relationships end-to-end, cultivate a pipeline of new opportunities, and ultimately help establish Lyft as the region's preferred AV commercialisation partner. This highly collaborative, fast-paced role offers significant autonomy, a chance to decisively shape an emerging industry, and a position as Lyft's most senior AV partnership presence in Europe. The ideal candidate brings a proven track record of owning complex, ’first of a kind’ multi-party commercial relationships, from initial deal structuring through long-term growth. Prior experience in the European mobility or automotive ecosystem is a plus. You are an expert communicator, able to confidently manage complex negotiations and operate at the executive level with diverse partners across different cultures and geographies. You excel at building trusted relationships from scratch, navigating ambiguity, and driving critical deals forward with minimal day-to-day oversight. Be ready to work at the cutting edge of mobility in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun. Are you ready for your next ride? YOUR DAILY ADVENTURES WILL INCLUDE: Own Lyft Europe’s AV partner relationships end-to-end, serving as the primary external point of contact for partner leadership in the region Steer negotiations across our partnerships, coordinating input from cross-functional specialists and navigating complex commercial structures Lead European top-of-funnel origination, identifying, qualifyi

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo. This is a one-year full time position based in Korea. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below a

recruitmentcustomer service
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Why RoboForce RoboForce is an AI robotics company developing Physical AI–powered Robo-Labor for dull, dirty, and dangerous work. Our robots are engineered for demanding outdoor environments, with a focus on real-world deployment and scalability. We are looking for a Model Evaluation Operator - AI Robotics (Contractor) to help evaluate, validate, and improve robotic AI systems through structured real-world testing workflows. This role is ideal for someone who enjoys hands-on technical work, operating robotic systems, and working closely with cutting-edge robotics technology. You will play a key role in conducting open-loop and closed-loop model evaluations, running model inference, and operating real robots to execute actions with precision. You will also collect high-quality operational data and performance feedback that directly contribute to improving our AI models. This is a highly hands-on role working with physical robotic systems in a lab/industrial environment. Responsibilities Execute closed-loop robotic model evaluation workflows in real-world environments. Perform robotic manipulation and operational tasks with high consistency and accuracy. Closely observe and document robot behavior, model performance, task failures, recovery behavior, and edge cases in detail. Maintain accurate evaluation logs, notes, annotations, and performance records for engineering review. Identify and report inconsistencies, failure patterns, safety risks, and unexpected robot behaviors. Follow structured workflows for setup, execution, reset, troubleshooting, and evaluation procedures. Capture, organize, and annotate operational data to support AI model training and validation. Run Linux command-line tools and basic scripts for workflow execution and system operation. Assist with hardware setup, calibration, and maintaining stable robot operation. Collaborate with engineers and researchers to improve model evaluation quality and operational efficiency

pythonlinuxai
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Datadog
📍 New York• Full-time• From $156K/yr
4mo ago

The Team We are Datadog’s in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential partners and ensuring that our integration ecosystem is high-performing, secure, and valuable. Partner Technology Solutions Engineers (TSEs) are the technical bridge between Datadog and our third-party developer community. We act as consultants, helping partners build world-class monitoring solutions on the Integration Developer Platform (IDP) . The Opportunity Datadog is looking for a Partner Technology Solutions Engineer to join our fast-paced team. You will be the primary technical contact for our partners, guiding them through the entire integration lifecycle—from initial architectural design to final publication on the Datadog Marketplace. This is a unique role that combines deep technical troubleshooting with high-level consulting and platform advocacy. You will work directly with external developers and see your contributions immediately reflected in the Datadog ecosystem. You Will Act as the technical lead for partners, advising on OAuth flows, log pipelines, OpenTelemetry, and agent-based vs. API-based configurations Perform architectural assessments and deep-dive code reviews for partner integrations in the integrations-extras and marketplace repositories, ensuring they meet our Quality Rubric Solve complex technical challenges for partners via Zendesk, Slack, and dedicated technical consultations Identify friction points in our Integration Developer Platform (IDP) and partner with our internal Product and Engineering teams to build a better developer experience Maintain public-facing developer documentation and internal tracking systems ( JIRA ) to ensure transparency and scale You Are A technical expert with 3+ years of experience in a technical role (Support Engineering, Solutions Architecture, or Software Development) Proficient in at least one language (Python or Go preferred) An observability enthusiast who unders

pythonlinuxai
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Anthropic
📍 Ca New York City• $210K – $250K/yr
4mo ago

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts — embedded in your customers' shared channels, known by name to their stakeholders, and partnering closely with Sales, Customer Success, and Applied AI as the technical support voice on the account team. You'll bring deep knowledge of how each of your customers is built on Claude to every interaction, so you can investigate, diagnose, and resolve their most complex technical needs with nuance and speed — and ensure the right internal teams are engaged when needed. Responsibilities Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice Own your customers' technical support needs end to end — investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when needed Build deep, durable context on each customer's architecture, integrations, and use cases so you can respond with nuance rather than from a script Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account as part of a single, coordinated account team Capture technical feedback and product friction from your accounts and route it to Product with the impact data and detail needed to prioritize it correctly Manage high-urgency issues for your accounts with e

javascriptpythonsql
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Zoox
📍 Foster City• Full-time• Hybrid• $297K – $356K/yr
4mo ago

We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation, and we need your help. In this role, you will be responsible for shaping, operationalizing, and continuously improving our go-to-market strategy for what could become a $10T global market for personal mobility. This is a dual-threat role: we need someone equally fluent in strategy and partnerships - able to go toe-to-toe with external counterparts to negotiate high-value deals, and just as capable of stepping back to set the strategic frame around the cities that we are serving, then expansions we are steering, and the unit economics we are driving. You will regularly engage with and present to senior leadership, including CEOs of partner organizations, so comfort operating in the room with top executives is essential, not optional. This leader will partner closely with Finance, Strategy, Product, Marketing, and Operations to translate our GTM strategy into a focused set of priorities, integrated plans, and operational systems across our scaling new markets. In this role, you will... Drive Zoox's go-to-market playbook and develop frameworks for city selection, service planning, and fleet sizing, ensuring alignment with corporate cross-functional teams in service of the company's overall business objectives. Collaborate with PnL owners, Corporate Strategy, and Finance on a comprehensive and tailored ride-hail commercial strategy that encompasses monetization strategies, models, pricing, and sales approaches to drive customer acquisition and retention. Identify, negotiate, and secure partnerships with key commercial and product players across different sectors to enhance product offerings and expand market reach, serving as a primary point of contact with executive counterparts - including CEOs - at partner organizations. Analyze various data-sets to understand mobility needs, d

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firm in the US, is adding a Commercial Lines Account Manager to their Acentria team. Job Summary: We are seeking a detail-oriented and customer-focused Commercial Lines Account Manager to join our team. The Account Manager will be responsible for servicing and retaining an assigned book of commercial insurance business while providing exceptional support to clients, producers, and carrier partners. This role requires strong communication skills, insurance knowledge, and the ability to manage multiple priorities in a fast-paced environment. Essential Functions: Manage an assigned book of commercial lines accounts. Serve as the primary point of contact for clients regarding policy service needs. Process policy changes, endorsements, renewals, certificates of insurance, audits, cancellations, and reinstatements. Review coverage, identify gaps, and provide recommendations based on client exposures. Prepare and deliver renewal proposals and coordinate marketing efforts when applicable. Maintain accurate client records and documentation in the agency management system. Respond promptly to client inquiries and carrier requests. Collaborate with producers and internal teams to ensure client satisfaction and retention. Assist clients with claims reporting and claims follow-up as needed. Ensure compliance with agency workflows, carrier requirements, and regulatory guidelines. Proactively manage account activities and deadlines to maintain service excellence. Education & Experience: 440 Customer Representative License or 220 Property & Casualty General Lines Agent License 3+ years of commercial insurance experience preferred. Strong knowledge of commercial insurance coverages and policy forms. Excellent written and verbal communication skills. Strong organizational and time management abilities. Ability to prioritize tasks and manage multiple deadlines. Proficiency wit

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Mindbody
📍 United Kingdom• Full-time
4mo ago

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are We drive sales of Mindbody software. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented. About the right team member As an SMB Account Executive, you'll be a key driver of new revenue growth by owning a high-volume outbound sales motion across our total addressable market. You’ll focus on identifying, engaging, and converting SMB prospects through outbound calls, emails, texts, and social platforms — no warm leads. You’ll own the entire sales cycle, from first contact to close, operating with speed and precision to hit monthly targets in a fast-paced, competitive environment. This role is ideal for someone who is self-motivated, highly organized, and thrives under pressure. You don’t just handle rejection — you expect it, learn from it, and keep going. Every “no” is a step closer to the next “yes.” You’re driven by results, committed to your KPIs, and hungry to win. Most importantly, you’ll play a meaningful role in empowering business owners in the health and

salesforceCRM
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Webflow
📍 Argentina Remote• Remote
5mo ago

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. We’re hiring a Staff Software Engineer, Developer Productivity to define and drive the future of how Webflow engineers build, test, and deliver software. In this role, you’ll operate as a technical leader owning the end to end deployment strategy and shaping the systems that enable engineering velocity at scale. This is a high impact role focused on reducing cycle time, increasing reliability and enabling world-class developer experience across Webflow. About the role: Location: Remote-first (Argentina) Permanent, full-time employee (this is not a contractor position) Application Information: Application deadline: applications accepted on an ongoing basis until position is closed and filled This posting is for a new position Reporting to the Senior Engineering Manager, Developer Productivity As a Staff DevOps Engineer, Delivery Loop you’ll: Define and drive Webflow’s end-to-end deployment strategy, from CI pipelines to production rollout. Own and evolve our GitOps-based deployment platform (e.g., ArgoCD, Argo Rollouts), ensuring scalability, reliability, and ease of use. Design and implement safe, progressive delivery mechanisms (canary, blue/green, feature flags, automated rollback). Set technical direction across teams, guiding architecture decisions that improve developer velocity and system reliability. Establish and evangelize best practices for CI/CD, release engineering, and environment management across the organization. Identify and eliminate bottlenecks to drive step-function improvements in developer productivity and cycle time. Build and evolve internal tooling to improve testing, and deployment workflows. Ensure high reliabilit

REMOTEawsdockerkubernetes
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PE
Private Employer
📍 - United States• Full-time• Remote• $123.1K – $206.8K/yr
5mo ago

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company

REMOTEairust
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Together AI
📍 San Francisco• $260K – $290K/yr
5mo ago

About the role As a Customer Success Engineer at Together AI, you will serve as the named technical owner for one of our most strategic customer relationships. You will be the primary technical point of contact across all infrastructure domains — compute, networking, storage, and facilities — ensuring flawless delivery and operational health of large-scale GPU deployments. This role sits at the intersection of deep infrastructure expertise and high-stakes customer partnership, making you a critical driver of both customer success and company growth. Responsibilities Serve as the named technical point of contact for a dedicated strategic customer, owning the end-to-end technical relationship across compute, networking, storage, and facilities Drive structured engagement through regular cadences — status reporting, technical steering meetings, quarterly business reviews (QBRs), and executive business reviews (EBRs) — spanning both operational and strategic levels Translate customer operational feedback into actionable input for Engineering, Product, and Infrastructure roadmaps Lead issue lifecycle management, escalation, and RCA authorship across all infrastructure domains in partnership with Support, SRE, DC Ops, and Engineering teams Own end-to-end RMA coordination and hardware lifecycle management, including acceptance testing, spare inventory management, and hardware health reporting for large-scale GPU deployments Maintain deep technical expertise across the customer's infrastructure stack — GPU compute, high-speed fabric, and large-scale storage systems — advising on configuration, operational best practices, and incident resolution Own the observability strategy for the customer estate, including alert policy definition, dashboard development, and proactive health management across all infrastructure layers Coordinate DC operations and facilities events in partnership with internal teams and hosting providers, ensuring SLA compliance and cluster availability Ac

pythonaisalesforce
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