Customer Education And Content Manager Jobs

At Secureframe , we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups , TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more. About the Role The Customer Education & Content Manager will own everything that helps customers learn Secureframe independently, from screen-recorded product walkthroughs and compliance framework training courses to internal Sales, Implementation, and Channel Partner enablement. This person will sit under the Customer Experience team (within the broader Customer Success org) and report to the Director of Support. Secureframe highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Secureframe office), Secureframe considers working in the office, approximately 30% of the time under current policy, to be an essential function of the employee's role. Why this role matters As Secureframe grows its SMB and mid-market customer base, including customers at l

The Senior Customer Marketing Manager is responsible for developing scalable marketing programs that help customers realize greater value from Hootsuite throughout their lifecycle. Working closely with the Customer Office, and across other areas of the business, this role translates customer insights, lifecycle priorities and business opportunities into targeted campaigns, content and experiences that support adoption, retention, expansion and advocacy. Reporting to the Chief Marketing Officer, this is a senior role for a strategic, hands-on marketer who can build the customer marketing function while also delivering programs. The successful candidate will bring structure to how Hootsuite communicates with customers, create stronger connections between customer engagement and commercial outcomes, and ensure that customer marketing is more than an execution resource for other teams. Based out of Toronto or Vanocouver, you will report into the Chief Marketing Officer. WHA T YOU’LL DO Develop and execute an integrated customer marketing strategy that drives customer adoption, engagement, retention, expansion, and advocacy across the customer lifecycle. Synthesize complex customer insights, behavioral data, and business priorities into scalable marketing strategies, targeted marketing programs, customer journeys, and campaigns tailored to different customer segments, personas, and stages of maturity. Create and manage the customer marketing roadmap, aligning cross-functional initiatives across lifecycle campaigns, product launches, customer education, renewal initiatives, and expansion opportunities. Partner with Customer Success, the Customer Office, Product Marketing, and Account Management to deliver scalable programs that increase product adoption, strengthen customer engagement, and reinforce business value. Design and execute customer communications, educational content, webinars, and campaigns that improve onboarding, activation, re-engagement, renew

About the Team The B2B Content team helps business audiences understand what AI makes possible and how to put it to work. We develop narrative, editorial, demo, and adoption programs that connect OpenAI’s products to concrete business value. We partner closely with Product Marketing, Demand Generation, Customer Education, Sales, and other teams to create content that is useful on its own and supports the broader customer journey. We value people who are eager to learn, have a bias for action, and look beyond the immediate deliverable. We build the tools, systems, and shared practices that help the whole team produce better work over time. About the Role We’re looking for a Content Marketing Manager, Demand Generation to turn foundational B2B messaging, flagship narratives, research, launches, events, and product workflows into the right content for different industries, lines of business, audiences, and stages of the customer journey. You’ll create content across webinars, guides, ebooks, blogs, customer proof, and decision-enablement materials. You’ll also build the modular frameworks that allow strong source material to be adapted and reused without recreating the work from scratch. You’ll work closely with Product Marketing, which owns product positioning and messaging, and Demand Generation, which owns audience and channel strategy. You’ll bring strong content judgment to that partnership: helping determine what should be created, how it should be structured, and how it can work across different contexts while preserving a coherent central narrative. This is a senior individual-contributor role for a hands-on marketer, writer, and editor. It does not include people management or ownership of the broader content portfolio. This is a hybrid role and will be based in San Francisco, Monday through Wednesday. Thursday and Friday are work-from-home days, with occasional in-office attendance as needed for live webinars. In this role, you will Partner with Product Marke

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Onboarding Manager, you'll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. You'll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You'll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You bring strong communication and project management skills, and a genuine investment in customer outcomes. This is a full-time, hybrid role based out of our Tokyo hub. What you'll do at Figma: Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout Partner closely with Account Executives to ensure smooth customer handoff experience Understand customer goals and successfully manage their onboarding timeline towards value Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and in

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! In this role, you'll develop and deliver a scale customer onboarding experience for a high volume of customers in our commercial segments. You'll work closely with leadership to help design what scale onboarding can look like at Figma and expand our programs to support international sales teams. You will collaborate with other members of the Customer Onboarding team to inform and evolve the processes and materials for this program. Also, you will use metrics, customer feedback and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers and we can't wait to meet you! This is a full time role based in London. What you'll do at Figma: Own and manage scale customer onboarding programs supporting a high volume of commercial customers Partner closely with sales, marketing and enablement teams to develop and evangelize the program within the Figma organization Guide customer goals and successfully drive a high volume of customers towards onboarding closeout Partner with Marketing, Operations and Sales to build and optimize scalable customer programs Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption Consult on product and industry bes

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge The Enterprise Sales Organization makes up 85% of OneTrust’s Global Sales recurring revenue. As the market changes and products develop, this team is the frontline of customer interaction and success. The EBU Field Enablement Manager is responsible for the continued education and upskilling of the enterprise business, across individual contributors and sales management. Your Mission Design and deliver continued educational programs for enterprise sales reps and sales managers Strategize on key initiatives alongside of Global Sales Strategy and Senior Sales Leadership Team Members Liaise with Product Marketing, Legal, Finance, and Marketing to build and deliver content Gather and relay feedback to continuously refine enablement strategy Leverage enablement data to identify potential knowledge and skill gaps across the sales organization Develop programs for soft skill development Design quarterly enablement calendars for live and self-led enablement Ensure the effective launch and assessment of focused corporate initiatives Collaborate

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin's Customer Education team drives customer onboarding, adoption, and transformation at scale through on-demand and live educational experiences. Live programming has the opportunity to genuinely connect with customers in unique ways that cut through the noise to build relationships that drive adoption. As a result, we’re looking for someone who can make this program exceptional. As our Senior Customer Education Manager, Live Programs, you'll own the live training program end-to-end: designing the curriculum, building and delivering the content, running our flagship Fin Academy Live event, and supporting strategic customers alongside our Deployment Services team. This is a high-visibility role where you'll regularly present to users, admins and C-suite audiences, and shape how Fin shows up in the room. This role requires travel to support live events and customer engagements throughout the year. What will I be doing? Own the live education program end-to-en

ABOUT THE TEAM The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success. YOUR MISSION As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform. You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. WHAT YOU'LL DO Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences. Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations. Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps. Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes. Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness. WHAT YOU'LL BRING 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS. Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. Strong content creation skills with th

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As a Customer Acceleration Product Adoption Manager, you will serve as the product owner for Okta’s suite of customer education offerings, while contributing to the broader Customer Acceleration post-sales portfolio, including success packages and related offerings. You will bring product thinking and customer centricity to how we design, improve, and grow our education products, working cross-functionally with Product, Marketing, Customer Content, Field Sales, and Customer First to ensure our offerings meet customer needs and drive long-term adoption, retention, and growth. Job Duties and Responsibilities: Own the education subscription product roadmap: Serve as the product owner for Okta's education subscription, managing the backlog, defining requirements, and prioritizing improvements based on customer needs, business goals, and data insights. Develop a working knowledge of the public learning catalog and how it intersects with the subscription experience to inform roadmap decisions and ensure a seamless customer journey. Translate product and GTM strategy into education action: Partner with Product and PMM to distill roadmaps and GTM strategies into clear requirements and priorities, equipping the Customer Content team, who own content creation and delivery, with insights needed to ensure that training, knowledge, badges, certifications, and online/community experiences are ready ahead of every release. Execute adoption programs: Design and

About Bolna Bolna is a Voice AI orchestration platform powering 33M+ calls every month for enterprises across BFSI, e-commerce, logistics, and more. We build intelligent voice agents that businesses can deploy at scale. The challenge? We build great products, but too few people outside our existing customers know about them. We’re hiring a Product Marketing Manager to change that. This Role You’ll own Product GTM end-to-end - from positioning and messaging to launches, product education, and adoption. You’ll work closely with founders, Product, Engineering, and Sales to turn complex technical capabilities into stories, demos, and content that customers understand and care about. You’ll also own the journey from first touch to product activation , identifying drop-offs and driving initiatives to improve adoption. This is a hands-on role for someone who enjoys going deep into a technical product and can use and demo the product themselves . What You’ll Do Own GTM for product launches and major feature releases. Develop positioning, messaging, launch narratives, and product stories . Create launch assets - demos, product pages, documentation, comparison pages, presentations, and content. Own product activation and adoption; identify funnel gaps and work with Product/Growth to improve them. Run webinars, demos, and product education initiatives. Build competitive intelligence, sales enablement, and battlecards. Partner with Sales to understand customer objections and translate them into better GTM. Work with founders, Product, Engineering, and Growth to shape how Bolna goes to market. What We’re Looking For 4–7 years of Product Marketing experience , ideally in B2B SaaS, AI, developer tools, or technical products. Strong experience in product launches, positioning, messaging, and GTM . Excellent written, verbal, and presentation skills. Strong analytical and problem-solving skills. Comfortable working in a 0→1, fast-moving startup environment . Technical curiosity and a

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Enablement Content Manager on GitLab's Field Enablement & GTM AI team, you'll design and deliver scalable enablement programs that help customer-facing teams build confidence in GitLab's AI-powered platform story. You'll own enablement content for our AI capabilities and Duo Agent Platform (DAP), along with the program initiatives that support the field across onboarding, product education, release readiness, revenue plays, and ongoing reinforcement. The overall aim of the role is to ensure field teams can clearly explain value throughout the customer buying lifecycle. You'll work across Product

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We’re hiring a strategic, data‑driven leader to shape the future of scaled customer success at Ramp. This role will design, operationalize, and lead programs that activate, retain, and grow 50% of Ramp’s micro‑SMB customers who don’t receive white‑glove 1:1 support, blending strategy, systems, and people leadership to drive impact at scale. What You'll Do Own and evolve Ramp’s self‑service onboarding and activation strategy in partnership with Scaled CS leadership, Product, and Growth. Use data to diagnose activation bottlenecks, build dashboards, run metric reviews, and drive data‑backed recommendations. Partner with Product to improve activation features and automation that enhance self‑onboarding. Lead customer education programs at scale: group onboarding trainings, video content, chatbot optimization, and lifecycle communications. Continuously improve systems and team efficiency through automation, content, and applied AI initiatives. Design, launch, and iterate scaled CS programs that improve outcomes across thousands of custome

We’re looking for a Training Specialist to help us build and facilitate instructor-led training workshops, subject specialist training content, and eLearning modules for our worldwide Customer Support teams. You’ll be working on onboarding and other training programs to help ensure the ongoing, long-term improvement of Customer Support Advocates’ skills, enabling them to fulfill their potential within the Customer Support team. This role is Hiring in Mexico City, Mexico and will report to Manager, Customer Support Training & Development. WHAT YOU’LL DO: Facilitate onboarding for all new Customer Support Advocates, including assessing new hires’ knowledge and providing feedback and guidance Create and lead training programs for Customer Support Advocates across our Ecommerce, Enterprise, and Escalation Center teams on technical skill-building and soft skills such as upselling techniques, contact handling when dealing with difficult customers, business acumen, troubleshooting, chat, and phone-based customer support Create and lead specialized training programs as needed with flexibility and adaptability to deliver some courses in various time zones Collaborate with the product team, Customer Support leadership, and senior Customer Support Advocates to develop and implement training for new product launches, features, and functionality Report on training feedback and results, contributing to monthly data reviews and global updates Assist in the maintenance of existing courseware and materials Assist in the maintenance of the internal knowledge base Research and present new technologies and methodologies in workplace learning WHAT YOU’LL NEED: 3-5 years experience (or equivalent combination of education and experience) in course design, course facilitation/instruction, or e-learning design/delivery Experience coordinating and delivering webinars, in-person training, and other virtual training Ability to create en

Work Flexibility: Remote As the Product Manager, you will develop and execute effective marketing strategies for ASC and NT portfolios within Customer solutions. You will work closely with the marketing and sales teams to create key documents and resources to support commercialization initiatives. This role requires a 40% of travel. What You Will Do Develop and execute downstream marketing strategies that support enterprise solutions for ambulatory surgery center customers. Partner with business unit marketing teams to align commercialization plans and support cross-portfolio product and solution launches. Create and maintain customer-facing and sales enablement materials, including pitch decks, brochures, proposal content, trade show resources, and account-specific collateral. Analyze market trends, customer feedback, competitor activity, and commercial performance data to identify opportunities and recommend actions. Track, monitor, and report key performance indicators (KPIs) related to solution adoption, commercial execution, and market performance. Collaborate with sales teams to provide tools, insights, and resources that support enterprise-level customer engagements and opportunities. Lead planning and execution activities for product launches, customer education initiatives, headquarters visits, and national trade show programs. Present market insights, performance results, and commercialization updates to sales, marketing, and leadership teams on a regular cadence. What You Will Need Required Bachelor’s degree required. Minimum 4 years of professional wor

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role We’re looking for an experienced Localization Project Manager — Japan Training Quality to support localization for Customer Education, helping ensure Notion training content feels accurate, clear, culturally relevant, and ready to use for learners across the globe. You’ll work at the intersection of localization quality, training implementation, and program management , collaborating with Localization, Partner Enablement, Customer Education, vendors, and language specialists. You’ll help turn translation feedback, learner experience issues, and regional quality needs into practical improvements across training content, quizzes, LMS setup, and repeatable localization workflows. The ideal candidate combines native-level Japanese language expertise with a deep understanding of what effective education looks like in the Japanese market. What You'll Achieve Own and apply Japanese localization QA standards across training content, including checking for accuracy, clarity, tone, terminology, and cultural nuance Support development of glossaries, style guides, QA checklists, review processes, and localization assets Become a g