Customer Experience Agent Jobs

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. Country Manager, Director - Customer Success About the Role PagerDuty is seeking an experienced CSG leader and Chile Country Manager to lead our Chilean team and Santiago office. This role provides direct leadership for PagerDuty’s Customer Success, Support, and Professional Services teams located in Chile, as well as cross-functional leadership for Engineering, Solutions Consulting, Marketing, Finance, IT, and other resident functions. This role serves as PagerDuty's senior on-site leader in Chile, ensuring a unified culture and smooth day-to-day operations while each cross-functional team continues to report into its respective global leadership structure. Key Responsibilities Serve as the senior on-site leader for PagerDuty's Santiago office, providing direct leadership for Customer Success, Support and Professional Services teams (within our Customer Success Group) as well as cross-functional leadership across Engineering, Customer Success, Renewal Management, Marketing, and other resident teams. Lead the local Support and Services teams to accelerate customer success by collaborating with sales & customers on deployments, and ensuring a unified customer experience to maximize revenue and minimize churn/downgrade, tracking success with KP

Help People Take Control of Their Finances. Join Us at Anyfin At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, new tools, and new products ahead, we’re on the lookout for more brilliant minds and big hearts to grow our Operations team. We’re now hiring a Swedish-speaking Operations Agent who’s eager to make a real impact on customers’ financial health - every single day. The position is based in Stockholm. 🙌 What You’ll Be Doing As an Operations Agent, you become a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. Your responsibilities: Credit Application Processing: Review and evaluate incoming credit applications using our internal tools. Ensure accuracy and completeness of customer information and documentation. Follow internal guidelines and regulatory requirements throughout the process. System & Process Feedback: Identify recurring issues, system bugs, edge cases, and customer pain points. Provide structured, actionable feedback to Product, Engineering, and Operations leads. Track anomalies and escalate issues with clear summaries (steps to reproduce, expected/actual outcomes, screenshots, etc.). Conversion & Quality Focus: Spot patterns that may affect approval rates or customer experience. Suggest improvements to workflows, rules, or system logic. Maintain high throughput without sacrificing attention to detail or compliance. Collaboration: Work closely with the Credit, Product, and Communications Team Communicate findings clearly and contribute to cross-functional discussions on improving the application journey. 🧠 Qualifications & Skills Experience: 1–2 years experience in fintech operations, underwriting support, KYC/KYB, QA, customer operations, or similar roles. Experience wo

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Brief We are looking for a Product Analyst to join our product team and support data-driven decision-making across the product lifecycle. This role focuses on analyzing product performance, user behavior, and key metrics to improve customer experience and drive product growth. You will work closely with Product Managers, Engineering, Design, and other stakeholders to translate data into actionable product insights. Key Responsibilities * Analyze product performance, user behavior, and feature adoption to identify optimization opportunities * Define, track, and monitor product KPIs such as engagement, retention, conversion, and growth * Build and maintain dashboards and reports using spreadsheets, SQL, and BI tools * Partner with Product Managers to support roadmap prioritization and feature impact analysis * Conduct funnel, cohort, trend, and root-cause analysis * Support product launches by defining success metrics and performing post-launch analysis * Analyze product ratings, reviews, and customer feedback to inform product improvements * Drive small to medium-scale analytics initiatives end-to-end * Collaborate with cross-functional teams to present insights and recommendations * Benchmark products against industry trends and best practice*s Required Qualifications * Bachelor’s degree in Business, Economics, Mathematics, Engineering, Computer Science, or a related field; Master’s degree preferred * 3-5 years of Proven experience in a Product Analyst or product-focused analytics role * Strong proficiency in SQL and working with relational databases * Strong experience with spreadsheet-based analysis and da

The Team As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. Role Summary As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop deep technical expertise and continuously learn as the product evolves. Investigate complex escalations, lead high-stakes technical calls, and drive solutio

Integration meets Innovation At Celigo, we believe integration should empower innovation, not exhaust it. As a modern Integration and Automation Platform (iPaaS), we're on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. Celigo is looking for a Senior Director, Customer Support to lead a high-performing global team and redefine what customer support looks like in an AI-era company. This role sits inside the Customer Experience organization and is accountable not just for resolving issues, but for closing the gap between where customers are and where they could be on the Celigo platform. What would you do if hired? Own the full support outcome from first contact to platform adoption. When an issue surfaces, move on to the root cause before being asked and do not let resolution stop at "closed." Partner with Product, Engineering, Customer Success, and Professional Services to make sure no customer falls through the cracks, and champion systemic fixes so the same problem does not recur. Lead and develop a global team that sees each interaction as an opportunity to move customers closer to real value. Coach agents to ask whether the customer is getting results from the platform, not just whether the ticket is closed. Hire and develop people who embody genuine curiosity and a personal stake in customer outcomes. Use AI to build a support operation that scales without sacrificing quality. Deploy AI-assisted workflows, intelligent routing, and self-service automation to expand capacity and cut resolution time, freeing your team for the nuanced problems that require human judgment. Continuously explore new AI capabilities and make deliberate decisions about responsible deployment at scale. Define and hold the team accountable to metrics that reflect genuine impact: platform adoption i

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Role As a Senior Developer Support Engineer on the Builder Experience team, you are a hands-on technical problem solver passionate about helping Okta’s customers, ISVs, GSIs, and partners seamlessly integrate our secure identity platform. In this role, you will provide advanced technical assistance, troubleshoot sophisticated issues across Okta SDKs, Okta for AI Agents and protocols such as Cross App Access, OAuth, OIDC, and SCIM recommending robust workarounds and best practices. You own the customer experience and will serve as a key advocate for our customers and partners to our product and engineering teams. You bring a builder mindset and an AI forward approach spotting recurring patterns in customer issues or internal workflows and building solutions to address them. Responsibilities: Drive Complex Technical Ownership: Take end-to-end ownership of sophisticated customer issues and drive to resolution with technical excellence and best customer experience Technical reproduction & Triage: Reproduce complex customer issues in a local environment and author accurate bug tickets for Engineering to accelerate resolution. Best Practices & Robust Workarounds: Deliver expert technical guidance by recommending robust workarounds and proven best practices to help developers and partners successfully integrate and scale on our platform. Knowledge Sharing & Empowerment: Write high-quality knowledge articles for self-service resolution a

Help People Take Control of Their Finances. Join Us at Anyfin At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across, Finland, Sweden, and Norway save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, products, and tools on the horizon, we’re looking for curious minds and collaborative teammates to strengthen our Operations team. We’re now hiring a Finnish-speaking Operations Agent – Student Worker. This role is ideal for students at the beginning of their studies or individuals looking for a stable part-time position over a longer period of time. The position is based in Stockholm. What You’ll Be Doing As a Finnish-speaking Operations Agent – Student Worker, you will be a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. Your Responsibilities: Analyze and evaluate credit applications to produce responsible, transparent offers Follow credit policies and regulatory standards with precision Communicate with customers across email, chat, phone, and social media Ensure top-quality customer experience - every interaction counts Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation Suggest and implement improvements to processes, tools, and workflows Collaborate closely with a supportive, energetic, cross-functional team Qualifications & Skills Experience: Experience working with internal tools, multi-step workflows, or case management systems. Experience fintech operations, KYC/KYB processes, quality assurance, customer operations, or similar areas is a plus. Technical & Analytical Abilities: High system literacy; comfortable learning complex internal tools quickly. Strong pattern recognition and analytical thinking. Ability to investigate issues and distinguish between user mistakes, data inconsistencies, and potential system errors. Lang

Help People Take Control of Their Finances. Join Us at Anyfin At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Germany, Finland, and Norway save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, products, and tools on the horizon, we’re looking for curious minds and collaborative teammates to strengthen our Operations team. We’re now hiring a Swedish-speaking Operations Agent – Student Worker. This role is ideal for students at the beginning of their studies or individuals looking for a stable part-time position over a longer period of time. The position is based in Stockholm. What You’ll Be Doing As a Swedish-speaking Operations Agent – Student Worker, you will be a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. Your Responsibilities: Analyze and evaluate credit applications to produce responsible, transparent offers Follow credit policies and regulatory standards with precision Communicate with customers across email, chat, phone, and social media Ensure top-quality customer experience - every interaction counts Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation Suggest and implement improvements to processes, tools, and workflows Collaborate closely with a supportive, energetic, cross-functional team Qualifications & Skills Experience: Experience working with internal tools, multi-step workflows, or case management systems. Experience fintech operations, KYC/KYB processes, quality assurance, customer operations, or similar areas is a plus. Technical & Analytical Abilities: High system literacy; comfortable learning complex internal tools quickly. Strong pattern recognition and analytical thinking. Ability to investigate issues and distinguish between user mistakes, data inconsistencies, and potential system erro

Help People Take Control of Their Finances. Join Us at Anyfin At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Germany, Sweden, Finland, and Norway save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, products, and tools on the horizon, we’re looking for curious minds and collaborative teammates to strengthen our Operations team. We’re now hiring a German-speaking Operations Agent – Student Worker. This role is ideal for students at the beginning of their studies or individuals looking for a stable part-time position over a longer period of time. The position is based in Stockholm. What You’ll Be Doing As a German-speaking Operations Agent – Student Worker, you will be a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. Your Responsibilities: Analyze and evaluate credit applications to produce responsible, transparent offers Follow credit policies and regulatory standards with precision Communicate with customers across email, chat, phone, and social media Ensure top-quality customer experience - every interaction counts Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation Suggest and implement improvements to processes, tools, and workflows Collaborate closely with a supportive, energetic, cross-functional team Qualifications & Skills Experience: Experience working with internal tools, multi-step workflows, or case management systems. Experience fintech operations, KYC/KYB processes, quality assurance, customer operations, or similar areas is a plus. Technical & Analytical Abilities: High system literacy; comfortable learning complex internal tools quickly. Strong pattern recognition and analytical thinking. Ability to investigate issues and distinguish between user mistakes, data inconsistencies, and potential system errors

About the Role Together serves a broad portfolio of open-weight models, backed by infrastructure designed to run them quickly and efficiently. The interfaces around those models shape the entire customer experience: how easily a developer can migrate an application, how reliably an agent can use a model, and how a team runs large asynchronous workloads. As Senior Product Manager for Model APIs and Developer Experience, you will own those interfaces. Your scope will extend beyond chat to include the APIs and developer experience for image, video, voice, and passthrough models. You will also own compatibility with the wider developer and agent ecosystem, the voice consumption experience and associated model partnerships, and the evolution of our batch inference product. These areas are connected by a single goal: make Together's models easy to adopt and reliable to build on for developers and autonomous agents. This is a hands-on product role. You will read API specifications, test integrations, inspect code when useful, and build prototypes or demo applications to sharpen your thinking. You will work closely with engineering and research, own the product direction, make thoughtful tradeoffs, ship, and learn from how customers use what we build. Responsibilities Set the product direction and roadmap across chat and multimodal APIs, ecosystem compatibility, voice, and batch inference. Close the API and behavioral gaps that make it harder for customers to move workloads from proprietary model providers to Together. Develop a grounded view of how Together's APIs perform in the developer and agent ecosystem, and turn the most important gaps into clear product priorities. Define an intuitive API and consumption experience for real-time and agentic voice applications. Build productive relationships with voice model partners and align internal and external teams around a strong joint product experience. Reimagine batch inference across the job lifecycle, developer experience

Pre-sales Manager, Inference and Agentic AI - Paytm Location: Noida Company: Paytm About Paytm: Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Pre-Sales Manager | Paytm AI Key Responsibilities 🔹 Partner with Enterprise Sales teams to understand client requirements and map them to Paytm AI solutions. 🔹 Conduct discovery sessions, identify business challenges, and create solution recommendations. 🔹 Deliver customized product demos, solution walkthroughs, and Proof of Concepts (POCs) for enterprise clients. 🔹 Act as a technical advisor, addressing product, integration, architecture, and implementation-related queries. 🔹 Create solution documents, proposal inputs, RFP responses, technical FAQs, and sales enablement assets. 🔹 Collaborate with Product, Engineering, Onboarding, and Business teams to ensure seamless solution delivery. 🔹 Capture client feedback and provide insights to improve product capabilities and customer experience. 🔹 Support enterprise deal closures through strong solutioning, stakeholder management, and technical consulting. Ideal Candidate ✔ 3–6 years of experience in Pre-Sales, Solution Consulting, Solutions Engineering, Product Consulting, or Enterprise Technology roles. ✔ Strong understanding of APIs, integrations, SaaS platforms, enterprise applications, and solut

About the Team Our team exists to empower DoorDash Mobile engineers. We are the champions of three core pillars: Quality, Velocity, and Efficiency. Ultimately, our goal is to build the supportive infrastructure that allows our fellow engineers to build, ship, and operate apps at massive scale—with confidence and ease. We believe that a great developer experience leads to a great customer experience. About the Role We are looking for an Engineering Manager to lead our Mobile Developer Experience team (also known internally as the Mobile Foundations team). In this role, you’ll not only set the technical vision but also nurture the culture required to build world-class mobile applications. Your team will concentrate on one vertical—ZeroKit, which enables rapid mobile prototyping via agents—and two horizontal infrastructure pillars: the iOS and Android monorepos. You will partner with senior engineers and stakeholders across the company to design systems that make our platform faster, more reliable, and more efficient. You will be a partner to your customers—your fellow engineers—working side-by-side to understand their hurdles and solve their immediate challenges. You’ll also look to the future, anticipating needs so we can deliver solutions before they become blockers. Crucially, this role will support our growing international engineering footprint and unified technology stack, meaning you and your team will work across our DoorDash, Wolt, and Deliveroo brands. This is a unique opportunity to lead a team through a mix of exciting greenfield initiatives and the refinement of established, successful tools. You must be located in the following locations for this opportunity: San Francisco, CA; Sunnyvale, CA; Seattle, WA; Los Angeles, CA; New York, New York. You’re excited about this opportunity because you will… Develop and maintain foundational components to enable DoorDash Engineers to excel at mobile engineering. Lead the development and strategy for ZeroKit to enabl

Location Details: BC or ON - Canada, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team Join GoDaddy, where your work will directly influence how our engineers craft and build, and how millions of entrepreneurs utilise our products. Our role sits at the intersection of AI, platform engineering, and user-centred design, enabling a rare opportunity to improve both internal developer efficiency and the customer experience. If you have a proven track record of building high-leverage platforms, delivering exceptional user experiences, and can push the boundaries in advancing the possibilities of AI-assisted efficiency, we encourage you to apply. What you'll get to do... Own GoDaddy’s developer experience strategy, driving AI efficiency, automation, and reduced cycle time Champion modern, agentic workflows, using copilots, autonomous agents, intelligent CI/CD, and automated testing Build the evolution of developer platforms including local development, CI/CD, testing frameworks, and observability. Identify and eliminate friction across the end-to-end engineering lifecycle Establish metrics and dashboards for engineering velocity, efficiency, and developer fulfilment Drive and own our enterprise UX Platform vision, including design systems, component libraries, pattern governance, and accessibility standards Partner with Product, UX, and AI/ML to enable AI-powered and conversational UX patterns across GoDaddy product surfaces Ensure cross-product experience consistency across web, mobile, and emerging surfa

The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. The Role You'll own end-to-end delivery of core AI agent capabilities, from architecture to production, driving excellence across orchestration, prompt engineering, and platform scalability. You'll mentor the engineers around you and set the standard for AI-native development. This role is built f

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Customer Support Technology Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Customer Support Technology Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WF