Customer Experience Associate Jobs

About Appspace: At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work. Your Role as an SMB Account Executive: Our SMB Account Executives are dynamic, engaging, and entrepreneurial. They are responsible for driving strategy, planning, and executing sales to acquire targeted accounts. By working closely with our strategic partners and channel community, or directly selling to clients, the AE will drive revenue growth through ongoing pipeline development and deal-winning activities. The successful candidate should be comfortable in customer and partner-facing roles and possess strong presentation skills, technical acumen, and the drive to win. A Day in the Life of an SMB Account Executive: Take a leadership role driving Appspace sales for your assigned territory Target accounts to acquire as new Appspace customers. Be the go-to expert on Appspace in a collaborative sales approach with strategic technology and channel partners Build and execute on an innovative business plan with our strategic partners and channel community to meet and exceed customer needs Present and demonstrate the Appspace story and platform in early sales stages and coordinate additional resources as needed. Engage with cross-functional resources from Engineering, Marketing, IT, and others as needed to drive Appspace sales Grow and convert pipeline from multiple sources, establishing reference customers in the process Accurately forecast pipeline development and report on opportunities within your assigned territory to deliver sales results Negotiate with peers, partners, and customers usin

About The Role & Team The North America Field Marketing team is responsible for driving regional growth by creating marketing strategies that generate pipeline, accelerate opportunities, and strengthen customer relationships. As the Senior Field Marketing Manager, East Region , you will own the field marketing strategy across one of Amplitude's most important territories, partnering closely with Sales leadership to identify opportunities, influence regional priorities, and deliver programs that create measurable business impact. This is a highly cross-functional role for someone who enjoys thinking strategically while remaining hands-on in execution. You'll combine data, creativity, and strong business partnership to develop innovative campaigns, events, executive experiences, and account-based programs that help our teams engage prospects and customers throughout the buyer journey. If you thrive in a fast-paced environment, enjoy building from the ground up, and love collaborating across Sales and Marketing to solve problems creatively, we'd love to meet you. As a Sr. Field Marketing Manager, you will: Be the “CMO” of Amplitude’s East Region - owning the marketing strategy end to end; developing regional programs that generate pipeline, accelerate opportunities, and support revenue growth. Partner closely with regional Sales leaders to understand business priorities, identify whitespace opportunities, and build creative marketing plans tailored to the needs of the territory. Develop and execute a mix of first-party events, executive experiences, third-party sponsorships, webinars, and account-based marketing initiatives that create meaningful customer engagement. Measure program performance through pipeline, influence, ROI, and engagement metrics, using insights to continuously optimize future investments and regional strategy. Collaborate across Marketing, SDRs, Partner Marketing, Product Marketing, Customer Success, Communications, and Revenue teams to delive

ABOUT THE TEAM At Mural, we're changing how teams collaborate, think, and make decisions together. The Growth & Engagement team helps customers discover value through intuitive product experiences, rapid experimentation, and emerging AI capabilities that make collaboration more effective. We own key parts of the customer journey - from acquisition and onboarding to activation, engagement, retention, and monetization - and use data, experimentation, and customer insights to continuously improve those experiences. We're a cross-functional team of engineers, product managers, designers, and data partners who move quickly, measure outcomes, and learn from every experiment. We value curiosity, collaboration, and thoughtful technical craftsmanship, building systems that enable rapid iteration while maintaining a high bar for quality, reliability, and scalability. YOUR MISSION As a Senior Software Engineer on the Growth & Engagement team, you'll build the products, platforms, and experimentation capabilities that help customers discover value faster and achieve more with our product. You'll partner closely with Product, Design, Data, and other Engineering teams to identify opportunities, validate ideas through experimentation, and deliver experiences that improve customer outcomes and drive sustainable business growth. Beyond shipping features, you'll help shape the technical direction of the team, mentor other engineers, and establish engineering practices that enable us to experiment confidently and move quickly. WHAT YOU'LL DO Design, build, and maintain customer-facing features that improve acquisition, activation, engagement, retention, and monetization. Collaborate closely with Product, Design, Data, Marketing, and Customer Success to identify growth opportunities and translate customer feedback, product analytics, and experimentation to guide product decisions. Design, implement, and analyze experiments using feature flags, A/B testing, and analytics to vali

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We turn Plaid's product expertise, proprietary data, customer impact, and perspective on intelligent finance into stories that build understanding, trust, and demand. We sit within Brand Marketing, owning resource content, customer storytelling, and owned editorial franchises, and we're increasingly bringing that storytelling to life through video and audio. You'll join as our first dedicated video and audio producer, reporting to our incoming Content Lead. You'll jump in immediately to produce Intelligent Finance, our flagship podcast and video series hosted by CEO and co-founder Zach Perret, already in production, so you'll pick up the reins without a long ramp-up period. You'll own production end-to-end, partner closely with our Content Design team to shape stories, and work directly with senior leaders to translate our product, data, and industry perspective into content people actually want to watch and listen to. Responsibilities: Immediately step in to produce Intelligent Finance, our already-underway podcast and video series, with no ramp-up period. Own end-to-end production of Plaid's flagship video and audio content, from concept through final delivery. Partner closely with Content Design

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Data Governance team makes sure Plaid handles consumer and customer data responsibly — and can prove it. Our mission is to enforce Plaid's privacy commitments and regulatory obligations in the systems themselves rather than in policy documents: we build the platform and controls that govern how data flows through Plaid — where it lives, who can use it, for what purpose, and for how long. That includes verifiable deletion of consumer data on request, enforcement of data-use restrictions so downstream systems can only use data in permitted ways, and the cataloging and classification that let Plaid know what data it holds and how sensitive it is. We operate at the scale of Plaid's entire data footprint, and correctness and auditability matter to us as much as throughput. As a Staff Software Engineer on Data Governance, you will set the technical direction for how Plaid enforces data governance at scale. You'll lead the design of distributed backend systems that reliably delete, restrict, and track data across dozens of services, making architectural decisions whose blast radius spans the whole company. You'll drive multi-quarter initiatives from ambiguous privacy and regulatory requirements through

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid is looking for customer-facing professionals to manage and grow Plaid’s relationships with high-growth SMB customers. The right candidate has the ability to grow a customer’s revenue, build strong partnerships with their customers, develop a deep understanding of their priorities, motives and key drivers, and is solutions oriented. You will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and account management. You will be responsible for working directly with key stakeholders ranging from developers to executives to help them create the applications that will empower businesses and consumers with their financial data. Responsibilities Own the overall relationship with your portfolio of customers in our fastest growing customer segment Build relationships with the C-Suite and Product teams to retain and grow revenue Own revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals Help customers integrate and launch on Plaid Solve complex customer challenges through creative problem solving by working cross-function

MongoDB's EMEA Marketing team is looking for a highly motivated UK Regional Marketing Manager to join the organization. This role collaborates closely with the sales, ecosystem and broader marketing teams to drive awareness of MongoDB, identify and nurture new users and champions, uncover new opportunities, accelerate deal cycles, and expand MongoDB’s overall footprint in the market. You’ll own development and execution of the marketing plans for a subset of focus Enterprise accounts, contributing to business growth and playing a pivotal role in the company’s overall success. This position is for a marketing professional who is passionate about exploring new opportunities, crafting and executing innovative marketing strategies, driving measurable growth, and working cross-functionally to create and scale impactful results. The role will report to the Marketing Lead, Northern Europe. We are looking to speak to candidates who are based in London for our hybrid working model. Candidate Profile Our ideal candidate for this role will have the following: Educational and Professional Background: Bachelor's Degree or equivalent experience 5+ years of account marketing, field marketing, industry marketing or sales experience. Tech industry experience preferred but not required Experience working with large and complex enterprise accounts across multiple verticals ideally in financial services and telco, proven success record with accelerating and closing deals Skills and Expertise: Experience with strategic 1:1 or 1:few account-based marketing, portfolio of experience will be reviewed A strong understanding of acquisition focused marketing and campaign motions to help drive incremental programs in the AI/digital native community Experience working with cloud (AWS, GCP, Azure), ISV, AI, and other tech partners Excellent written and oral communication skills, including experience presenting to sales and marketing leadership, as well as customers Impeccab

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! We are looking for a Senior Offensive Security Engineer who is a "Jack of all trades, Master of some." You don’t need to be a world-class Red Teamer AND a Cloud Architect; rather, you need a solid foundation in offensive security, operational experience in cloud platforms (AWS/GCP) and the maturity to manage our external penetration testing and bug bounty programs. As a leader within our proactive security strategy, you will drive the identification of complex vulnerabilities through expert management of third-party tests and by leading sophisticated, in-depth internal assess

We’re looking for an Intermediate Software Developer, Backend who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one piece of the production application environment and the developer experience, you will execute on defined projects to achieve team-level goals. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for a hybrid model. This role is open to applicants located in Bucharest, Romania. WHAT YOU’LL DO: Write software - tools, libraries, automation, services Design and build our infrastructure platform Identify and implement new platform features Research and evaluate new technologies Refactor, rewrite or retire existing platform features Operate our developer experience and production application environments Diagnose and repair our distributed systems Perform maintenance, upgrades and migrations Control or eliminate repetitive tasks, alert noise, and business-as-usual work Enable development teams Provide executable interfaces to our infrastructure platform Provide tools and best practices to support the entire software development lifecycle Participate in a flexible on-call rotation Communicate by writing documentation, participating in meetings, and showing off your work at demos WHAT YOU’LL NEED: A degree in Computer Science or Engineering or equivalent experience working in a software engineering role An ability to write software and working knowledge of software engineering practice (Java programming language and strong working knowledge of object-oriented programming concepts) Proven experience creating stable, reliable, performing and maintainable code Familiarity with data modeling and schema design Knowledge of data structures and algorithms Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification

ROLE DESCRIPTION: We’re looking for a Senior Platform Backend Developer who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one or more pieces of the production application environment and the developer experience, you will own and deliver in service of quarterly goals on the team. ABOUT THE TEAM: This role is within our Backend Platform team. The team primarily uses Go, Scala, and PHP and has expertise in technologies such as Kafka, various AWS services, and some infrastructure-as-code tools. Your primary focus will be on developing services and tools for our product development teams as well as modernizing our existing platform. Based out of British Columbia, you will report to the Senior Manager, Software Development, DevOps. WHAT YOU’LL DO: Design and build software - tools, libraries, automation, services, and glue scripts Responsible for the reliability, security, and integrity of our large, cloud-based platform Participate in a flexible on-call rotation Lead by owning project milestones, epics or features Practice continuous improvement, contributing to culture, process, and direction in your team and across our department Develop processes and automation to eliminate repetitive tasks Design and build our infrastructure platform Identify and implement new platform features Research and evaluate new technologies Refactor, rewrite or retire existing platform features Operate our developer experience and production application environments Diagnose and repair our distributed systems Perform maintenance, upgrades, and migrations Control or eliminate repetitive tasks, alert noise, and business-as-usual work Enable development teams Provide executable interfaces to our infrastructure platform Provide tools and best practices to support the entire software development lifecycle Collaborate with others across the orga

We’re looking for an Senior Software Developer, Backend who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one piece of the production application environment and the developer experience, you will execute on defined projects to achieve team-level goals. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for a hybrid model. This role is open to applicants within commutable distance to Luxembourg. WHAT YOU’LL DO: Write software - tools, libraries, automation, services Design and build our infrastructure platform Identify and implement new platform features Research and evaluate new technologies Refactor, rewrite or retire existing platform features Operate our developer experience and production application environments Diagnose and repair our distributed systems Perform maintenance, upgrades and migrations Control or eliminate repetitive tasks, alert noise, and business-as-usual work Enable development teams Provide executable interfaces to our infrastructure platform Provide tools and best practices to support the entire software development lifecycle Participate in a flexible on-call rotation Communicate by writing documentation, participating in meetings, and showing off your work at demos WHAT YOU’LL NEED: A degree in Computer Science or Engineering or equivalent experience working in a software engineering role An ability to write software and working knowledge of software engineering practice (Java programming language and strong working knowledge of object-oriented programming concepts) Proven experience creating stable, reliable, performing and maintainable code Familiarity with data modeling and schema design Knowledge of data structures and algorithms Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarific

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About the Role We are looking for a motivated, collaborative, and business-minded Procurement Counsel to join our Legal Team. The Procurement Counsel will report to Sr. Corporate Counsel, and will have the strategic ability to oversee and negotiate key deals and relationships and act as a trusted business partner for the organization. The ideal candidate will have experience working in-house for global businesses, executing and negotiating commercial transactions and contracts, building processes, and executing efficiently on a day-to-day basis. You will primarily focus on supporting procurement and vendor negotiation and onboarding, partnering closely with internal teams such as marketing, engineering, and finance to align contracts with business needs. You will frequently interact with internal stakeholders and external parties, creating relationships based on trust while helping Mixpanel navigate the business environment, challenges, and objectives. Responsibilities: Strategically partner with internal business stak

The Team + The Role The Product Design team at Pendo works closely with senior product leaders and sits at the center of product strategy and delivery. The team operates close to both the problem and the build, using LLM-assisted exploration, code-level prototyping, and customer validation before work moves into Figma for systems and polish. Designers ship across a multi-app platform with a high bar for craft, reliability, and product impact. As a Staff Product Designer, you will lead design across the platform and move toward the highest-impact work. You will own projects end-to-end, from problem framing through shipping, partnering with product and engineering to make sophisticated experiences feel simple. AI-assisted workflows are part of how this team works every day, and this role is expected to use, improve, and share those workflows. This role is based in our Raleigh office. What this looks like day-to-day Platform design leadership: Lead design across multiple product areas and own projects from problem framing through shipping. Partner with product and engineering to reduce complexity without losing capability, starting from customer need rather than feature requests. Prototyping and validation: Build interactive prototypes using code-adjacent tools and validate them with real users before engineering investment. Use findings to sharpen flows, surface edge cases, and improve the work before full systemization. AI-integrated workflow: Use AI tools actively across the design process, including LLMs for problem framing and brief development, Cursor and Claude for prototyping, and generative tools for faster interface exploration. Document and share prompts, patterns, and workflows with design and engineering partners. Design systems: Translate and evolve Pendo's design principles into reusable components and patterns. Identify when to extend existing systems and when to push them forward, then drive those decisions with stakeholders. Cross-functional alignment

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. FedRAMP and GovRAMP (formerly StateRAMP) are transforming how Smartsheet serves government and regulated customers. We need a FedRAMP and GovRAMP subject matter expert to lead these programs—someone with real hands-on experience obtaining and maintaining ATO authorizations, navigating 3PAO assessments, and managing continuous monitoring requirements. In this role, you'll own Smartsheet's FedRAMP and GovRAMP certifications, manage relationships with our 3PAOs, drive annual assessment preparation, manage POA&M processes, and ensure we maintain authorizations at the highest level. You'll understand the nuances of federal compliance, speak fluently with government agencies and authorized assessors, and translate complex regulatory requirements into clear roadmaps for engineering and operations teams. You'll be the voice of federal compliance at Smartsheet and the trusted advisor to government customers on our security posture. You Will: Own FedRAMP and GovRAMP (formerly StateRAMP) certifications and roadmaps: Lead the overall strategy for obtaining and maintaining federal authorizations, including package management, compliance timelines, and authority coordination. Manage 3PAO relationships and assessments: Work with accredited third-party assessment organizations to conduct initial assessments and annual re-assessments. Coordinate scoping, evidence preparation, testing coordination, and results validation. Lead continuous monitoring (ConMon) execution: Oversee the delivery of monthly, annual, and event-driven Fed

We are looking for a Director of Engineering to lead our AI Platform organization. This group builds the foundational systems powering every AI experience across Asana. In this role, you will lead four key teams through their engineering managers: Context (search, retrieval, and knowledge extraction across the Asana Work Graph), LLM Foundations (model serving, inference infrastructure, provider strategy, and evaluation systems), and AI Efficiency (our center of excellence for cost, quality, and performance standards across all AI workloads). Collaborating with engineering managers and senior technical leaders, you will drive the end-to-end strategy, execution, and architecture that define how humans and AI work together at Asana to build trusted, reliable, high-value product workflows for enterprise customers worldwide. Your mission is to make Asana’s AI platform the most reliable, economical, and performant foundation in the industry for agentic enterprise software, giving Asana the leverage to ship AI products faster than anyone else. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Drive Strategy & Execution Across the AI Teammates Pillar: Lead the multi-year vision and technical strategy for Asana’s AI platform, covering retrieval and agent context, model serving and inference, model portfolio strategy, and evaluation systems. Optimize AI Infrastructure Costs: Own cost-per-execution as a primary engineering metric, managing model selection, routing, open-weight versus frontier trade-offs, inference optimization, caching, and prompt efficiency to protect product margins at scale.