Customer Experience Associate Jobs

About the Team The Storage teams build and operate online stateful systems and abstractions that are reliable, efficient, secure and easy to use for DoorDash Engineering. The teams are responsible for understanding Product Engineering’s evolving needs and developing platform and infrastructure capabilities to serve them. The team currently supports CockroachDB, Cassandra, Kafka and Redis as well as data abstraction services to reduce the complexity of interacting with storage systems for Product Engineers. About the Role The Storage team is building and operating a high-performance, scalable, and reliable data abstraction layer that optimizes both efficiency and reliability. Our goal is to create a platform that manages itself and fades into the background—empowering engineers to focus on delivering product experiences our customers love. This role is available across two teams within Storage, each solving unique and high-impact challenges: One team is building the orchestration layer for DoorDash’s storage platform—unifying lifecycle management, operations, and self-serve APIs for databases and streaming systems, turning complex, stateful infrastructure into reliable, developer-friendly services used across the company. One team builds and operates the distributed data platform powering DoorDash's largest stateful workloads -- including Cassandra, which backs critical product surfaces across DoorDash, Wolt, and Roo. You'll design high-throughput data abstractions, smart clients, and platform services that make distributed data reliable and easy to work with at multi-petabyte, multi-million-QPS scale, with opportunities to go deep on distributed systems internals and contribute to the open-source Cassandra ecosystem. If you're passionate about distributed systems, developer experience, and building foundational infrastructure at scale, we'd love to hear from you. You must be located in San Francisco, Sunnyvale, Seattle, or the New York Metro Area for this hybrid pos

About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide . Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. About the Role: Vercel is scaling fast, and the Senior Manager, Accounting will be a critical hire as we build out the financial infrastructure that supports our global growth and path to the public markets. You will own end-to-end accounting operations for Vercel's statutory accounting across current and future entities, from monthly close and statutory compliance to audit support and process improvement. Working closely with the Head of Finance, India Center of Excellence, the US-based Controller and global finance team, you'll bring rigor, ownership, and a builder's mindset to a function that is growing quickly. This role is fully remote from your home office in India, with regular overlap hours with the US team. You will report to the Head of Finance, CoE who is also based in India. What You Will Do: Lead the full-cycle monthly and quarterly close for Vercel's current and future international entities, setting clear standards for accuracy, completeness, and timeliness in accordance with both local and US GAAP. Guide and support accounts payable and accounts receivable teams for correct accounting, manage payroll accounting and intercompany transactions in coordinat

About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide . Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. About the Role: Vercel is scaling fast, and we are building the financial infrastructure, controls, and operating discipline needed to support our continued growth and path to the public markets. We are looking for a SOX Manager based in India to serve as the India execution leader for Vercel’s SOX program, working in close partnership with our US-based SOX leader and the broader Finance organization. In this role, you will own key SOX execution workstreams across business process and IT controls, including walkthroughs, risk assessment, control design, testing, issue management, documentation, and audit coordination. You will partner closely with Finance, Accounting, IT, Security, Business Systems, Engineering, and external auditors to build a scalable, audit-ready control environment. You will bring strong judgment, hands-on audit experience, and a builder’s mindset to a function that is evolving quickly, helping shape how Vercel approaches controls in an AI-native, high-growth technology environment. This role will be Hybrid in the Delhi area three days a week on site. What You Will Do: Own key execution workstreams across business process, entity-level, and IT controls, implem

AI Software Engineer, Agent Harness Location: Bengaluru, Karnataka (or throughout India remote-friendly with travel) About EnCharge AI EnCharge AI is building the next generation AI platform. Our novel in-memory-computing architecture delivers a 10x step-function improvement in compute energy efficiency and performance for AI inference workloads. As the demands of artificial intelligence move beyond today's models, we believe fundamental underlying infrastructure must evolve. We are an experienced team of AI researchers, silicon & systems engineers, and architects backed by leading investors, poised to become the essential platform for the next wave of AI innovation. The Opportunity We serve open-weight models and our own bespoke checkpoints on EnCharge hardware. The models change often, and the harness around them needs to keep up. You own this layer that runs agents against files, tools, documents with permissions, memory, unattended execution, and real outputs. It will be assembled from a combination of open-source and bespoke code. Key Responsibilities Own the harness architecture end to end — agent loop, safe execution, context management, knowledge base, memory, permissions, orchestration, outputs, interfaces, observability — one component per layer, with clear interfaces so layers can be swapped. Build the pieces with no open-source equivalent e.g. session semantics, enforced permissions, memory in a human-editable file, orchestrator, and outputs. Keep pace with the models: adapters, prompt formats, tool-call schemas, stop conditions, benchmarking and evaluation. Make tool use reliable across models of uneven tool-calling quality — validation, repair, retries, fallbacks. Develop agents, tools, and MCP servers for internal and customer use cases, and review them for security before they ship. Build the evaluation harness: task suites, regression runs on every model or harness change, cost and latency per task alongside quality. Define the interfaces:

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The position This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Onboarding Operations, joining our Onboarding team. This role manages a high-volume, regionally aligned operations team supporting employee onboarding across multiple countries. The Manager is responsible for people leadership, delivery quality, compliance, operational performance and continuous improvement across the employee onboarding lifecycle. The role also supports AI, Automation and Operational Excellence by identifying workflow improvements, enabling responsible adoption within the team and partnering with our Experts and Leads on implementation. This is an ideal opportunity for an experienced people leader who enjoys solving complex operational problems, developing scalable processes and helping teams adopt more effective ways of working. To be successful, you will bring strong operational leadership, sound judgement and a commitment to high-quality employee and customer outcomes. You will report to the Senior Manager, Onboarding Operations. Requir

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Check out our Engineering blog here Who You Are: 5–8 years building and shipping high-traffic web or mobile apps in production. Strong coding and problem-solving skills. While experience with our stack (Python/Django, Celery, MySQL, Redis, ElasticSearch, React Native) is preferred, it's not mandatory. Proficiency in frontend technologies like React, Redux, and Responsive Design Systems. Experience in system design, distributed systems, and both relational and No-SQL databases. What You'll Do: End-to-end design, development, and deployment of high-scale web and mobile features. Prioritizing the highest ROI work—move quickly on the projects that matter most. Tackling large, complex software projects and delivering them on aggressive timelines. Maintaining peak team productivity: juggle multiple priorities in a fast-paced environment. Partnering with PMs and designers to choose the simplest, most maintainable solution. Raising the bar through thoughtful code reviews and clear technical feedback. Perks: Free snacks Health Insurance Personal Insurance Flexible Hours Maternity/Paternity Leave Broadband Reimbursement #LI-SS3 Our Values Empathy, Trust & Candor We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback. Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so l

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play Playlist builds software for the wellness and services economy. Our platforms include Mindbody for fitness and wellness studios, Booker for appointment-based businesses, and Kite for large multi-location franchises, with more verticals on the way. Tens of thousands of businesses run their day-to-day operations on our products. As a Software Engineer III on this team, you’ll help build the outbound marketing side of Playlist's CRM and Marketing platform — the tools our customers use to stay in touch with their clients and bring them back. That includes: Marketing campaigns Automated lifecycle journeys Re-engagement and retention automation Audience and subscriber management Right now, much of this runs on a third-party marketing platform. We’re building those capabilities in-house, starting with a customer segmentation engine that lets businesses define and target audiences from their own data. There’s a lot to build, and we’re hiring engineers to make it happen. What You'll Do Build and ship production code for services behind campaigns, journeys, and audience management Develop and test APIs , ensuring customer and subscriber records stay in s

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. About Talent at Modal Modal is growing fast, and the programs that bring people in and set them up to succeed are still being built. You'll join the Talent team as one of its first hires focused purely on programs; working closely with recruiting and leadership to build the events, internship, and campus presence that shape how the best people discover and experience Modal for the first time. The Role As Talent Programs Manager, you will own Modal's talent events, our intern program, and our presence at career fairs, end-to-end. This is a build-from-the-ground-up role for someone who wants full ownership rather than an existing playbook to execute. You'll work directly with recruiters, hiring managers, and marketing to make sure every program ladders up to real hiring outcomes, and you'll be the person who makes candidates' and interns' first experience of Modal a great one.

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? This role is for people who love building tools for their coworkers. The Internal Applications team creates tools that help us create better models. In this role you will collaborate with internal stakeholders, which include annotators, ML researchers, product managers and more. Join our team of builders who create tooling that will pave the way for the next generation of large language models! As a Full-Stack Software Engineer on the Internal Applications team, you will: Work with a small talented and enthusiastic team of software engineers Contribute to delightful experiences for our user-facing products, meticulously crafting code for browsers and servers Collaborate and grow with your engineering colleagues of all levels through direct pairing sessions, architectural designs, documentation and talks Identify and remove roadblocks to enable your team to increase its engineering velocity. Build resilient systems that are mission-critical Keep up with the cutting edge and adopt new technologies to improve performance and reliability You may be a good fit if: You have experience shipping products with a large numb

Location Details: Remote, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team… GoDaddy powers the world’s largest cloud platform dedicated to small, independent ventures. With nearly 21 million customers worldwide and over 84 million domain names under management! GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com . Our Domain Search team (internally known as the Find team) is looking for a Senior Software Engineer to join us in building and improving one of GoDaddy’s most strategically critical platforms. Domain Search is a key revenue and growth pillar for GoDaddy, serving customers across 42 markets worldwide and powering the search experience behind our domain discovery, add-on products and advertising surfaces. Our engineering team is fully remote, collaborative and deeply invested in operational excellence, system ownership and continuous improvement. As a SDE on this team, you will not be handed tickets to complete. You will be expected to identify problems, define solutions, own delivery end to end, and raise the technical bar for the systems you work on. If you are someone who thrives on ownership, moves with purpose and takes pride in building things that scale, we want to hear from you. What you'll get to do... Architect and deliver highly-scalable, highly-available, cloud-ready services that power domain search experiences for ~100M+ que

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Identity & Integrity organization is looking for software engineers. We are growing our team with people who want to build, improve and incorporate technologies that make the lives of our community more enriched and safe. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our passengers and drivers. As a Software Engineer in the Identity team, your primary responsibilities will encompass: Lyft’s Login & Signup Experiences: Design and enhancement of our Multi-factor authentication (MFA) experiences. Optimization of verification funnels, including: Phone-based two-factor authentication (2FA) Email verification Identity provider single sign-ons (SSO) Overseeing session management and device validation. Developing OAuth client provisioning and related tooling. Account Security: Act as the frontline defense against fraudsters and phishers aiming to exploit rider and driver accounts through product vulnerabilities. Implement strategies to counteract risks posed by social engineering tactics. Scaling Core Services: Lead the maintenance and optimization of core microservices under the Identity team's purview, essential to Lyft’s diverse service offerings. Manage organizational structures and multi-user management systems. (RBAC, family accounts, AuthZ) Design solutions for high-stakes challenges such as: Preventing unauthorized driving. Thwarting abuse related to recycled phones and their numbers. Striking a balance between stringent customer verification and ensuring minimal user friction. Responsibilities Write well-crafted, well-tested, readable, maintainable code Promote appropriate tech and engineering best practices Implement identity and security protocols to se

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We enable everyone to safely use any technology anywhere, on any device or application. Our Workforce and Customer Identity Clouds provide secure, flexible access, authentication, and automation, transforming how people navigate the digital world and placing Identity at the core of business security and growth. At Okta, we are committed to celebrating a variety of perspectives and experiences. We are looking for lifelong learners and individuals whose unique experiences will make our organization better. The Technology Data and Intelligence (TDI) team at Okta is focused on boosting internal efficiency through the implementation of secure, scalable, and innovative systems. About the Role The team is seeking a talented Senior Software Engineer to become part of our TDI team in Bangalore, who can effectively balance technical excellence with a disciplined approach to the software development lifecycle. In this role, you will be responsible for designing and developing customizations, extensions, configurations, and integrations required to meet the company’s strategic business objectives. Candidates will work collaboratively with business stakeholders, business analysts, and engineers on different infrastructure layers, from proposal development to deployment and support. Therefore, a commitment to collaborative problem-solving and delivering high-quality solutions is essential. In addition, your product owner

Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, we’d love to meet you! At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with the sales team to articulate the overall Datadog value proposition, vision and strategy to customers Continually learn new technology to build competitive knowledge, technical skill, and credibility Deliver product and technical presentations with potential clients Have a direct line of communication with the product team to collaborate on feature requests Help clients onboard the product and assist when they run into roadblocks. Think creatively about a wide variety of technical challenges during the pre-sales life cycle Who You Are: Minimum 4+ years in Sales Engineering, Solutions Engineering along with either DevOps/SRE, or Platform Engineering Knowledgeable and experienced with DevOps monitoring or architecture tools. Comfortable and confident in delivering technical presentations/demos to either external customers or internal teams Able to think creatively about a wide variety of challenges. You're going to find new things every day Previously experienced in systems administrations: Windows or Linux Able to travel up to 25% of the time Datadog values people from all walks of lif

About the Team OpenAI is building the next generation of advertising for an AI-powered world. As AI changes how people discover information, explore possibilities, and make decisions, we believe this presents a huge opportunity for small and medium-sized businesses to connect with customers in new ways. The SMB Ads Marketing team is building this opportunity from the ground up. We define how businesses discover OpenAI’s advertising platform, become successful advertisers, and grow their investment over time. Working closely with Product, Ads Engineering, Data Science, and Sales, we combine customer insight, rigorous experimentation, and fast execution to turn early opportunities into scalable growth. About the Role We are seeking a Lifecycle Marketing Manager to build, own, and lead lifecycle programs for SMB advertisers at OpenAI. This is a zero-to-one opportunity to establish the strategy and programs that guide businesses from initial interest and their first campaign to sustained success and growth. You will set the lifecycle strategy, own the program roadmap and performance goals, and lead delivery from customer insight and journey design through launch, measurement, and iteration. Combining behavioral insights, experimentation, and personalized engagement across email, product experiences, education, and other channels, you will build programs that scale with the business. Success requires independent judgment, analytical depth, cross-functional leadership, and hands-on execution. In This Role, You Will Own the lifecycle program portfolio across prospect conversion, activation, retention, repeat spend, reactivation, and expansion. Map advertiser journeys using cohort analysis, product behavior, campaign performance, and customer feedback to identify high-impact growth opportunities. Build segmented, triggered journeys that connect advertiser needs, intent, readiness, and behavior to relevant messages and next steps. Lead prospect nurture and email acquisition

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our Infrastructure team is passionate about building software to solve problems at massive scale. We do this often, and when we believe our solution is worth sharing with the community, such as Envoy Proxy , we open source our ideas for the benefit of others. As a Infrastructure Engineer at Lyft, you will run our Production Infrastructure by monitoring system availability and take a holistic view of our platform health. You will build software and platforms to automate infrastructure platform operations and management. By measuring and monitoring our operations you will seek opportunities to optimize our systems in order to push our platform forward, anticipating our customers' needs in order to continually improve the platform. You will provide Lyft partner teams with operational support to help them build robust large scale distributed systems. About the Team Data Pipelines is at the heart of all critical data flowing through Lyft supporting hundreds of services that impact millions of drivers and passengers every day. Our team’s mission is to empower Lyft engineers to self-serve in building and maintaining data pipelines as needed to support products that deliver the world’s best transportation experience. We leverage a variety of technologies to store, stream and manage data making it available to our internal customers. Responsibilities: Maintain and analyze metrics from; operating systems; control planes; and applications to assist in fault detection and performance enhancement Design, develop and deploy tooling and systems that continually improve the reliability, scalability and efficiency of our platform Balance feature development speed and reliability with service-level objectives Operate and improve our Infrastructure using industry best practices and tools Participate in design and