Customer Experience Manager Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Federal SRE Team We are looking for an experienced Staff Site Reliability Engineer to join Okta's Federal SRE team for the Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. The Staff SRE, Classified Opportunity This role is ideal for an engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a technical leader within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services. The ideal candidate exemplifies the philosophy of "if you have to do it more than once, automate it" and possesses a strong passion for continuous improvement, operational excellence, and software engineering. Security Clearance: Active U.S. TS/SCI clearance with Full Scope Poly Compliance Expertise: Proven experience navigating Federal and DoD compliance frameworks, specifically FedRAMP and Impact Level 6 (IL6) What you’ll be doing: Reliability & Operations Design, build, and operate large-scale cloud infrastructure and production services. Participate in an on-call rotation supporting hi

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About Technology Data and Intelligence at Okta At Okta, the Technology Data and Intelligence (TDI) team drives internal efficiency through secure, scalable, and innovative systems. TDI partners with teams across the company to build and support the infrastructure, automation, and enterprise applications that keep operations running smoothly. Focused on enabling productivity and aligning technology with business goals, TDI plays a vital role in both day-to-day operations and long-term strategic growth. The Staff Software Engineer Opportunity We are looking for a Staff Software Engineer to join our growing team in TDI and help scale our internal business solutions with a sharp focus on security, reliability, scalability, and intelligent automation. You will be responsible for designing and developing customization

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Workforce Identity Cloud Security Engineering group is looking for an experienced and passionate Staff Site Reliability Engineer to join a team focused on designing and developing Security solutions to harden our cloud infrastructure. We embrace innovation and pave the way to transform bright ideas into excellent security solutions that help run large-scale, critical infrastructure. We encourage you to prescribe defense-in-depth measures, industry security standards and enforce the principle of least privilege to help take our Security posture to the next level. Our Infrastructure Security team has a niche skill-set that balances Security domain expertise with the ability to design, implement, rollout infrastructure across multiple cloud environments without adding friction to product functionality or performance. We are responsible for the ever-growing need to improve our customer safety and privacy by providing security services that are coupled with the core Okta product. This is a high-impact role in a security-centric, fast-paced organization that is poised for massive growth and success. You will act as a liaison between the Security org and the Engineering org to build technical leverage and influence the security roadmap. You will focus on engineering security aspects of the systems used across our services. Join us and be part of a company that is about to change the cloud computing landscape forever. Bring all the passion and dedicat

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. The Engineering Opportunity We are looking for an experienced Staff Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. This role is ideal for an engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a technical leader within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud s

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Workforce Identity Cloud Security Engineering group is looking for an experienced and passionate Staff Site Reliability Engineer to join a team focused on designing and developing Security solutions to harden our cloud infrastructure. We embrace innovation and pave the way to transform bright ideas into excellent security solutions that help run large-scale, critical infrastructure. We encourage you to prescribe defense-in-depth measures, industry security standards and enforce the principle of least privilege to help take our Security posture to the next level. Our Infrastructure Security team has a niche skill-set that balances Security domain expertise with the ability to design, implement, rollout infrastructure across multiple cloud environments without adding friction to product functionality or performance. We are responsible for the ever-growing need to improve our customer safety and privacy by providing security services that are coupled with the core Okta product. This is a high-impact role in a security-centric, fast-paced organization that is poised for massive growth and success. You will act as a liaison between the Security org and the Engineering org to build technical leverage and influence the security roadmap. You will focus on engineering security aspects of the systems used across our services. Join us and be part of a company that is about to change the cloud computing landscape forever. As a Staff Engineer, you should be able

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. The Engineering Opportunity We are looking for an experienced Staff Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. This role is ideal for an engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a technical leader within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud s

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Workforce Identity Cloud Security Engineering group is looking for an experienced and passionate software security engineer to join a team focused on designing and developing Security solutions to harden our frameworks & infrastructure. We embrace innovation and pave the way to transform bright ideas into excellent security software solutions that help run large-scale, mission-critical software. We encourage you to prescribe defense-in-depth measures, industry security standards, enforce the principle of least privilege to help take our Security posture to the next level. Our Security engineering team has a niche skill-set that combines Security domain expertise with the ability to design, implement and rollout security features and functionalities without adding friction to product functionality or performance. We are responsible for the ever-growing need to improve our customer safety and privacy by providing security services that are coupled with the core Okta product. This is a high-impact role in a security-centric, fast-paced organization that is poised for massive growth and success. You will act as a liaison between the Security org and the engineering org to build technical leverage and influence the security roadmap and direction. You will focus on engineering security and privacy aspects of the systems used across our services while working on a weekly release cadence. You will be empowered to propose stimulating new

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Sales Team Okta has a vision to free anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of Workforce log-ins every year. As an Okta AE, you will drive territory growth through both net new logos and cultivating relationships to develop and grow existing Okta Platform customers. With the support of your Okta ecosystem, your focus will be on consistent results and an unwavering commitment to our customers. Strategic Sales Team We have a team of highly experienced sellers who are targeting Okta’s largest customers. This segment represents one of the biggest opportunities for growth at Okta. Each Strategic Account Executive is responsible for maintaining high activity standards; daily prospecting, pipeline growth, prospect qualification, and delivering assigned monthly sales revenue targets. The Strategic Area Vice President Opportunity The Area Vice President of Strategic Sales will define market tactics to meet annual business goals. They will establish and lead a cross-functional team of experienced sales leaders and account executives in growing a productive and sustainable sales pipeline across the complex Eastern territory. This person will help transform and integrate all GTM functions, evolving an already world-class field operation, while achieving significant revenue growth annually. In addition to requisite passion, skills, and experience,

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . With over half a billion Pinners searching, saving and engaging with tens of billions of Pins, analysts at Pinterest can call upon a massive supply of high-intent data – one of the most unique data sets in the world. As a Senior Insights Partner on the Sales Insights team, you will execute analyses and craft data storytelling using this data and other sources, to help clients succeed on Pinterest. Your work will teach advertisers about their customers, categories, culture and more on Pinterest, driving them to invest though bespoke insights that help marketers realise their brands’ full potential on the platform. As a Senior Insights Partner, you will be responsible for understanding your sectors’ and its advertisers’ business priorities, developing insight-led sales collateral designed to further Pinterest’s revenue objectives. You will

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo. This is a one-year full time position based in Korea. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below a

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo. This is a full time position based in Canada - Remote. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhau

Role Description Dropbox’s Design team is looking for a Principal Designer to help define the future of content activation for Dropbox customers. In this role, you will help lead the design vision and execution for Dropbox’s portfolio of products and services. As a Principal Designer, you will shape how AI helps customers get their jobs done faster, better, and with greater confidence. Dropbox holds the content, context, and collaboration that power our customers’ most important work. This role is about designing AI experiences that activate that content in useful, intuitive, and trustworthy ways, helping customers find clarity, make progress, and take action without adding complexity or friction. We believe AI should sharpen our customers, not replace their judgment. You will be responsible for creating experiences where AI acts as a thoughtful partner: surfacing what matters, reducing busywork, connecting ideas, and helping people move from information to action, while keeping customers in control. The best experiences will feel elegant, precise, and almost invisible; AI should make Dropbox more powerful without making it feel more complicated. This role requires a designer with exceptional craft, strong product judgment, and the ability to operate across strategy, systems, and execution. You will translate emerging AI capabilities into high-trust, “it just works” product experiences, while raising the quality bar for the broader design organization. You will also help transform the team into AI-enabled designers, setting new standards for how we use AI in our own design process, how we prototype, how we explore, and how we deliver customer value. You will partner closely with Product, Engineering, Research, Marketing, and Design leadership to shape not only what we build, but how we build it. This is a critical role for Dropbox’s AI-first, multi-product future, and for defining the next generation of product experiences that help customers do their best work. Res

Role Description Dropbox’s Design team is looking for a Principal Designer to help define the future of content activation for Dropbox customers. In this role, you will help lead the design vision and execution for Dropbox’s portfolio of products and services. As a Principal Designer, you will shape how AI helps customers get their jobs done faster, better, and with greater confidence. Dropbox holds the content, context, and collaboration that power our customers’ most important work. This role is about designing AI experiences that activate that content in useful, intuitive, and trustworthy ways, helping customers find clarity, make progress, and take action without adding complexity or friction. We believe AI should sharpen our customers, not replace their judgment. You will be responsible for creating experiences where AI acts as a thoughtful partner: surfacing what matters, reducing busywork, connecting ideas, and helping people move from information to action, while keeping customers in control. The best experiences will feel elegant, precise, and almost invisible; AI should make Dropbox more powerful without making it feel more complicated. This role requires a designer with exceptional craft, strong product judgment, and the ability to operate across strategy, systems, and execution. You will translate emerging AI capabilities into high-trust, “it just works” product experiences, while raising the quality bar for the broader design organization. You will also help transform the team into AI-enabled designers, setting new standards for how we use AI in our own design process, how we prototype, how we explore, and how we deliver customer value. You will partner closely with Product, Engineering, Research, Marketing, and Design leadership to shape not only what we build, but how we build it. This is a critical role for Dropbox’s AI-first, multi-product future, and for defining the next generation of product experiences that help customers do their best work. Res

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Payment Intelligence is comprised of multiple product teams building AI-first solutions to some of our customers’ biggest challenges, including fraud/abuse ( Radar ), payment optimizations ( AuthBoost ), Disputes, Authentication, and merchant analytics. We’re a mix of machine engineering engineers and full-stack software engineers impacting ~every Stripe transaction, creating revenue opportunities for Stripe and our customers, and helping protect the broader ecosystem. We have the benefit and privilege of working on cutting edge technologies with incredible scale and reach while also working directly with our merchants every day to build the right products for their needs. What you'll do As a Staff Engineer on Payment Intelligence, you’ll work across our product portfolio to ensure we’re building in a consistent, efficient, and effective manner. Experience with large, distributed systems on the critical path will help candidates succeed, as will comfort working across the stack and interacting with ML teams and models. Responsibilities Define technical strategy for multiple experiences across the Payment Intelligence portfolio, with a focus on quality and performance Champion a quality-first engineering culture - establish standards, tooling, and processes that make it easy to ship high-quality code at scale Partner with some of Stripe’s largest merchants to co-build the future of payment-centric intelligence Partner cross-functionally

Who we are About the team Link is a digital wallet designed for effortless and secure online payments and digital transactions. With Link, consumers enjoy convenience and peace of mind—it works on any device or browser, is backed by the highest security mechanisms, offers purchase protections on eligible items, and ensures seamless and quick payments. Across the Link Engineering org, we focus on building delightful payment experiences and allowing our global consumer base to pay with their preferred payment methods. Our team's work spans the entire stack from front-end experiences, to infrastructure that supports low-latency transactions, to intelligent systems that help protect consumers and merchants from bad actors. Team matching for one of the subteams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . What you'll do We're looking for engineers who want to make an impact on payments at a global scale. You'll play a key role in expanding our product suite and the infrastructure that supports it. Our team collaborates with many cross-functional teams and many other teams across Stripe to deliver innovative solutions that address evolving user needs. Responsibilities Build and design the next generation of Stripe products to meet the high-growth needs of our company and customers for years to come Debug and solve critical production issues across services and multiple levels of the stack Mentor engineers to help them grow Collaborate with stakeholders across the company to build new features at large-scale, while improving internal engineering standards, tooling, and processes Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these r