Customer Experience Systems Senior Associate Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer (EAA) The CEE Surfaces team, part of Coinbase's Customer Experience & Engagement org within EAA, owns the customer- and agent-facing support experiences across Help Center, chat, in-product entry points, and agent tools. We're hiring a Senior Software Engineer to build and scale high-impact CX journeys spanning React/TypeScript frontends, Go backend services, and integrations with the CEE Foundations and Intelligence layers. You'll ship reliable, measurable features that improve automation, resolution quality, and customer satisfaction across every support surface. What you'll do: Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows. Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences. Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems. Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates. Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrail

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Staff Software Engineer on the Core Automation team within Platform , you'll architect and build the Agentic AI systems that are reimagining how Coinbase delivers customer support and manages compliance at scale. This team is focused on automating high-volume operational processes with AI, then building the primitives and orchestration platform that let every domain at Coinbase leverage those capabilities. You'll own the technical vision for production AI systems that directly improve customer experience, strengthen compliance posture, and drive outsized efficiency gains. What you'll do: Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation Architect a reusable platform of primitives, orchestration tools, and interfaces that enable other teams to adopt Agentic AI for their domains Drive cross-functional alignment with product, compliance, and operations stakeholders to translate business needs into scalable technical solutions Lead technical strategy for getting LLM-based applications from prototype to production, including grounding, hallucination reduction, and reliability at scale Mentor engineers across the team on system design, coding standards, and AI/ML best practices Required Skills and Experience: 12+ years of backend software engineering experience, with deep proficiency in Golang

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Marketplace teams are at the heart of our products and decision-making, owning everything from rider pricing to driver earnings, incentives, and efficient matching. We’re looking for passionate, driven engineers to build systems that empower our riders and drivers to have the best transportation experience possible through prediction, adaptivity, and personalization. We’re looking for someone who is excited about working in a fast-paced, innovative, and impactful environment to create reliable solutions to distributed computing, ML, and data problems. The Pricing team is a centerpiece of Lyft’s Marketplace org, determining prices for all rideshare products and supporting new initiatives. We work with Product & Science to solve and implement complex pricing requirements, balancing the needs of riders, drivers, and the business goals. As an owner of one of the most critical flows in the company, you will work on a wide array of challenges such as latency-sensitive concurrency problems, large scale distributed systems, and experimentation. If you’re interested in playing a large part in demand / supply management and improving the Lyft customer experience, this could be a great fit for you. Responsibilities: Help define the roadmap and architecture based on technology and business needs Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results Lead projects of multiple people from idea to positive execution Write clear, scalable and clear design documentation Write well-crafted, well-tested, readable, maintainable code Utilize your expertise in Python, Golang, AWS to deliver robust and scalable solutions Participate in code reviews to ensure code quality and distribute knowledge Proactively participate in resolving ongoing incidents Share your kno

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Documentation Tooling Team The Documentation Tooling Team is responsible for building the systems and foundations that improve how technical knowledge is created, structured, and delivered across Adyen’s developer ecosystem. You will work on core challenges related to content quality, freshness, consistency, scalability and the ability to make information usable both for people and agents. In this role, you will build the next generation of Adyen’s knowledge platform. This platform turns static documentation into structured, queryable knowledge.This includes structuring content, connecting content from multiple sources and building interfaces that make technical documentation accessible across products and tools as knowledge. Your work will power reliable, contextual and efficient access to information for customers, developers, AI agents and internal teams. The team is a strategic part of the Developer Experience group within the Customer Experience solution. Our mission is to provide clear, accurate, and accessible knowledge that supports customers throughout their integration journey and helps them move quickly with confidence. Core Focus Area Content Architecture: Design scalable graph schemas, ontologies, and metadata models that support consistency, reuse, and discoverability across documentation. Serverless Pipeline Orchestra

About the Team Our team exists to empower DoorDash Mobile engineers. We are the champions of three core pillars: Quality, Velocity, and Efficiency. Ultimately, our goal is to build the supportive infrastructure that allows our fellow engineers to build, ship, and operate apps at massive scale—with confidence and ease. We believe that a great developer experience leads to a great customer experience. About the Role We are looking for an Engineering Manager to lead our Mobile Developer Experience team (also known internally as the Mobile Foundations team). In this role, you’ll not only set the technical vision but also nurture the culture required to build world-class mobile applications. Your team will concentrate on one vertical—ZeroKit, which enables rapid mobile prototyping via agents—and two horizontal infrastructure pillars: the iOS and Android monorepos. You will partner with senior engineers and stakeholders across the company to design systems that make our platform faster, more reliable, and more efficient. You will be a partner to your customers—your fellow engineers—working side-by-side to understand their hurdles and solve their immediate challenges. You’ll also look to the future, anticipating needs so we can deliver solutions before they become blockers. Crucially, this role will support our growing international engineering footprint and unified technology stack, meaning you and your team will work across our DoorDash, Wolt, and Deliveroo brands. This is a unique opportunity to lead a team through a mix of exciting greenfield initiatives and the refinement of established, successful tools. You must be located in the following locations for this opportunity: San Francisco, CA; Sunnyvale, CA; Seattle, WA; Los Angeles, CA; New York, New York. You’re excited about this opportunity because you will… Develop and maintain foundational components to enable DoorDash Engineers to excel at mobile engineering. Lead the development and strategy for ZeroKit to enabl

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Enterprise Applications & Architecture (EAA) team at Coinbase builds and operates the internal platforms and business systems that power Coinbase at scale. Within EAA, the CX Tooling product team owns the tools, workflows, and AI-powered systems that enable Coinbase's CX specialists to resolve customer issues quickly, accurately, and with empathy. As a Senior Product Manager, you'll own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience, building an AI-forward platform that leverages automation, intelligent routing, and AI-assisted resolution to raise the bar on speed, quality, and customer satisfaction. Location: Greater Charlotte, NC area (relocation assistance available) What you'll do: Own the product roadmap for a portfolio of CX and AI tooling, delivering end-to-end across discovery, requirements, launch, measurement, and iteration for the systems Coinbase's support specialists rely on to serve millions of retail customers. Drive identification and prioritization of the highest-impact problems in the CX space by partnering with frontline specialists, diagnosing operational pain points, surfacing automation opportunities, and translating them into clear product solutions. Build AI-integrated features that augment human specialists capabilities, including intellige

About the Team At DoorDash, design means making experiences for the people who order, the people who prepare, and the people who deliver. As a Design Manager at DoorDash, you want to build things that matter to real people. You're at your best when you can move from idea to shipped product quickly, bringing experiences to life that reach and influence users at massive scale. You'll care about whether the product you make solved a real problem for real people, or changed how someone experiences their day. You'll work shoulder-to-shoulder with Engineering and Product Management, dig into the data, and use LLM-powered tools alongside traditional design tools. If the LLM powered tools don’t exist yet, you build them. About the Role Trust is the foundation of every interaction on DoorDash. We're looking for a design leader who can define and drive a vision for designing for integrity at scale. In this role, you will join the Integrity organization. You’ll lead a team of designers working across fraud prevention, trust, safety, and compliance — protecting millions of consumers, Dashers, and merchants while keeping the platform seamless and trustworthy. You will report into the Head of Design for our Customer Experience & Integrity organization. This role is hybrid- 1–2 days per week in one of our Design Hubs. You’re excited about this opportunity because you will… Set the technical direction for Design across your product area — decide what gets built, in what order, and why; connect multiple teams around shared platforms so the work compounds instead of duplicating Work on ambiguous problems and turn them into architecture decisions and working systems that teams actually use; earn trust with leadership not through decks, but through prototypes and shipped code that make your point for you Stay close to the code and the craft across multiple projects at once — you're not just reviewing, you're building; the work you ship will move real metrics across the product area

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. At Robinhood, Quality Engineering (QE) is a critical function within our broader engineering organization. We serve as the final line of defense for product quality—empowering teams to ship confidently by embedding robust test strategies, running critical end-to-end checks, and maintaining automation systems that scale with our product velocity. Our mission is to uphold a high bar for customer experience, especially during P0 launches, through a mix of technical expertise, test execution, and cross-functional collaboration. As a Senior Quality Engineer, you will support high-impact product launches by designing test strategies, executing manual and automated testing, and partnering with our contractor team on regression test cycles. This role requires someone who thrives in fast-paced environments, cares deeply about the customer experience, and is eager to shape the test infrastructure behind Robinhood’s iOS, Android, and Web apps. This role is based in our Toronto office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office ex

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Backend Engineer, Monitoring and Anomaly Detection (Monetization) An overview of this role The Observability, Monitoring, and Integrations team sits within GitLab's Monetization section and owns end-to-end observability, monitoring, and detection across the systems that power how customers buy and use GitLab. As a Backend Engineer on the Fulfillment Workflow Monitoring (Catch All) team, you'll build and operate telemetry, detection, and reconciliation tooling that identifies billing, data, and event anomalies across CustomersDot, Salesforce, and Zuora before they affect revenue or the customer experience. This is a greenfield tea

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Data Engineering team builds and maintains the foundational datasets that power decision-making across Robinhood. We design reliable, scalable data systems that support product analytics, growth strategy, financial reporting, experimentation, and machine learning. The team partners closely with Product, Engineering, Data Science, and Finance to ensure accurate, well-modeled data is available to teams across the company. Our work directly influences how Robinhood measures performance, improves customer experience, and scales its products. As a Senior Data Engineer, you will design, build, and evolve core datasets that track product performance and company-wide metrics. You will develop scalable data pipelines that ingest application events and database snapshots into our data lake, ensuring high data quality and reliability. You’ll collaborate with application engineers to improve data generation patterns and with analytics teams to design intuitive, well-documented data models. This is an opportunity to shape the technical foundation that supports data-informed decisions across the organization! This role is based in our Menlo Park, CA office, with in-person attend

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Software Engineer, Frontend to join the Consumer Payments team within the Consumer Product Group . This team owns the infrastructure, experiences, and controls that power how millions of users send, receive, and move crypto on Coinbase. You'll own critical user journeys across web and mobile, building fast, reliable, and delightful payment flows while mentoring junior engineers and driving down customer friction at scale. What you’ll do: Own end-to-end frontend development for core crypto money movement experiences, including send, receive, and transaction status tracking across web and mobile Drive measurable improvements in CUJ latency, availability, and SLOs for the payment flows you own Build new user-facing features - such as contact management systems and real-time transaction status trackers Partner with product, design, and backend engineering to scope, prioritize, and ship projects that reduce CX contact rates and improve the customer experience Identify and resolve frontend performance bottlenecks across payment flows, reducing end-to-end latency and improving reliability for millions of users Required skills and experience: 5+ years of software engineering experience with deep expertise in React and React Native Proven track record of shipping consumer-facing products end-to-end in a high-scale environment, with a focus on perfo

Senior Data Scientist (FullStack Machine Learning) About Team Myntra Data Science team delivers a large number of data science solutions for the company which are deployed at various customer touch points every quarter. The models create significant revenue and customer experience impact. The models involve real-time, near-real-time and offline solutions with varying latency requirements. The models are built using massive datasets. You will have the opportunity to be part of a rapidly growing organization and gain exposure to all the parts of a comprehensive ecommerce platform. You’ll also get to learn the intricacies of building models that serve millions of requests per second at sub second latency. The team takes pride in deploying solutions that not only leverage state of the art machine learning models like graph neural networks, diffusion models, transformers, representation learning, optimization methods and bayesian modeling but also contribute to research literature with multiple peer-reviewed research papers. Roles and Responsibilities Design, develop and deploy machine learning models and algorithms to solve complex business problems for Myntra Recsys, Search, Vision, SCM, Pricing, Forecasting, Trend and Virality prediction, Gen AI and other areas. Theoretical understanding and practice of machine learning and expertise in one or more of the topics, such as, NLP, Computer Vision, recommender systems and Optimisation. Implement robust and reliable software solutions for model deployment. Set up and maintain CI/CD pipelines for automated testing and deployment. Maintain machine learning pipelines, contributing to tasks like data cleaning, feature extraction and basic model training. Collaborate with Platforms and Engineering to make sure the ML models built are deployed and integrated into the systems. Working with the Data Platforms teams for understanding and collecting the data. Write clean, maintainable and efficient code. Conduct performan

Senior Data Scientist (FullStack Machine Learning) About Team Myntra Data Science team delivers a large number of data science solutions for the company which are deployed at various customer touch points every quarter. The models create significant revenue and customer experience impact. The models involve real-time, near-real-time and offline solutions with varying latency requirements. The models are built using massive datasets. You will have the opportunity to be part of a rapidly growing organization and gain exposure to all the parts of a comprehensive ecommerce platform. You’ll also get to learn the intricacies of building models that serve millions of requests per second at sub second latency. The team takes pride in deploying solutions that not only leverage state of the art machine learning models like graph neural networks, diffusion models, transformers, representation learning, optimization methods and bayesian modeling but also contribute to research literature with multiple peer-reviewed research papers. Roles and Responsibilities Design, develop and deploy machine learning models and algorithms to solve complex business problems for Myntra Recsys, Search, Vision, SCM, Pricing, Forecasting, Trend and Virality prediction, Gen AI and other areas. Theoretical understanding and practice of machine learning and expertise in one or more of the topics, such as, NLP, Computer Vision, recommender systems and Optimisation. Implement robust and reliable software solutions for model deployment. Set up and maintain CI/CD pipelines for automated testing and deployment. Maintain machine learning pipelines, contributing to tasks like data cleaning, feature extraction and basic model training. Collaborate with Platforms and Engineering to make sure the ML models built are deployed and integrated into the systems. Working with the Data Platforms teams for understanding and collecting the data. Write clean, maintainable and efficient code. Conduct performan

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Sr. AI Engineer: Systems, you’ll serve as an embedded senior back-end engineer on our Speech Team, owning the production systems that turn speech models and third-party capabilities into reliable, scalable experiences for Dialpad’s AI voice agents. You’ll work at the intersection of speech, ML infrastructure, and

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Sr. Commercial Counsel, you will serve as a key legal advisor and deal architect for Dialpad's most complex and high-value commercial transactions. You will handle end-to-end negotiation of strategic agreements, provide authoritative guidance on legal risk, and act as a trusted partner to senior business stakehold