Customer Performance Lead Jobs

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead, Customer Performance Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Lead, Customer Performance will support the newly formed Customer Care Performance Team (CCPT), within Technology and LAC Region. This role will be a key member of the CCPT LAC team and will support the market in positioning Mastercard as a preferred technology partner, sharing Mastercard’s vision, with regards to technology innovation, culture of security and operational excellence. Role: • Monitor product health and performance trends by region, division, and customer, and collaborate with stakeholders to address any gaps or issues that could impact customer satisfaction. • Facilitate timely and accura

Acuity Scheduling, a Squarespace company, helps appointment-based businesses take back their time, giving clients a seamless way to book appointments while removing the administrative burden that gets in the way of the work that matters. We're looking for a Senior Manager, Business Performance to be the business driver behind our scheduling product's growth story. This is a role for a strategic thinker with enough technical and data fluency to be self-sufficient. You'll define what should be measured, and shape the KPIs that reflect real business health. You'll work across finance, product, marketing, and data and insights to get the story in shape. You won't be working in raw data tables, but you will be the primary voice driving our analytics and data engineering teams to build what the business actually needs to answer its most important questions. This role reports to the Senior Group Product Manager of Acuity Scheduling and is based at our New York City headquarters or remote. You'll Get To... Define what good looks like. Own the KPI and metrics framework for Acuity, working across functions to determine which measures actually reflect business health and customer outcomes. Identify the segments and signals that matter, and drive the work to make them trackable. Own the business narrative. Be the authoritative voice on how Acuity is performing, across subscriber trends, revenue dynamics, and cohort behavior. Go beyond summarizing dashboards to explain what changed, why it matters, and what leadership should do about it. Drive decision-making at the leadership level. Produce the analyses and frameworks that inform weekly business reviews, QBR presentations, and monthly deep-dives for senior and executive stakeholders, working cross-functionally to bring together multiple dimensions into a set of recommendations. Determine what's worth highlighting and shape how it gets communicated. Connect product signals to business outcomes. Take what the data surfaces,

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Performance, Brand Overview Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe. Do you have experience managing investigations, risk, compliance, audit, merchant monitoring, or brand protection processes? • Do you have strong knowledge of investigative case management, referral intake, evidence review, customer response evaluation, and assessment support? • Are you a people leader with sound judgment, stakeholder management, and program execution skills? • Are you collaborative, detail-oriented, and able to manage a global investigations function that complements operations, enablement, and governance routines? Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data. Role • Ensure investigations are

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Our Payments Risk team builds and operates decisioning capabilities across Signal and Guarantee. We help customers tune thresholds and rules so they can approve more good transactions while reducing returns. For Guarantee, this work also protects the economics of the risk Plaid underwrites. You will be the technical, customer-facing Payment Risk Consulting Lead for Signal and Guarantee. You will interpret model outputs, diagnose customer performance, and turn that analysis into concrete threshold and rules recommendations. You will own proofs of concept and retros, improve existing integrations, and help the team identify patterns that can be scaled through better processes and product capabilities. Responsibilities Own customer proofs of concept and retros from analysis through recommendations and follow-through. Proactively optimize Signal customers, prioritizing accounts with high return rates. Read model outputs and diagnose the drivers of authorization and return-rate performance. Recommend threshold and rules changes that align with each customer's risk and authorization goals. Help Guarantee customers tune thresholds to achieve target authorization rates while protecting lo

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Join a high-performance leadership team based in our London office, driving the expansion of our Enterprise new business sales organisation. As an Enterprise Sales Manager, you will lead, coach, and scale an elite team of Sales Executives, playing a pivotal role in shaping a world-class learning and development environment and accelerating our high-growth sales culture. We are the world’s #1 online review platform, and you will be at the forefront of building the top-tier talent and strategic vision required to continue the exponential growth of our Enterprise business in the UK. If you are a results-driven, strategic sales leader who thrives in a fast-paced environment, this is an exceptional opportunity to make a lasting impact. What you'll be doing: Team Leadership & Growth: Recruit, inspire, and manage a high-performing sales team of approximately 8 Account Executives to consistently exceed revenue targets. Coaching & Talent Development: Champion a culture of continuous learning, conducting weekly 1-on-1s and deal reviews to elevate rep performance and career progression. Enablement Partnership: Partner closely with Enterprise Revenue Enablement and Learning & Development teams to execute targeted skill-building programs and accelerate time-to-value for new hires. Pipeline Generation & Strategy: Drive outbound sourcing strategies and pipeline generation to ensure healthy quota coverage across the team. Market & Vertical Expansion: Conduct strategic market research and execute verticalization strategies across key sectors like FSI, Retail, Accommodation, and Food. Forecasting & Commercial Rigor: Deliver highly accurate

Job Title Sales, Strategic Accounts Director - Image Guided Therapy Systems (Southeast/Mid-Atlantic) Job Description The Director of IGT Strategic Accounts will work with 2 IGTS Districts and be responsible for order and revenue growth at a targeted set of named accounts. Your primary responsibilities will be to act strategically and grow Philips Marketshare by focusing on: executing fleet replacement plans of Philips Install Base accelerating competitive replacements at accounts where Philips is not installed (red accounts). In this role, you will work closely with the Philips IGT Sales and Marketing teams, you will build deep customer relationships at multiple touchpoints throughout your assigned health systems, all while developing and deploying strategies to solve interesting hospital challenges to help IGT continue to win. Your role Deliver agreed-upon growth in targeted accounts, and contribute to the overall sales results of the covered districts. Actively manage, monitor and continually improve the team’s overall sales process to ensure a successful productivity ramp in order to exceed revenue and commercial goals. Analyze and quantify equipment replacement potential at targeted accounts, assess regional market conditions, and use this to create and execute strategies to help grow Philips share Partner with CADs and ECEs to relentlessly assess and build out IDN and GPO sales strategies that help the district grow Philips IB or replace competitive IB Track and analyze customer performance to identify positive or negative trends, all while looking for opportunities to find mutually beneficial areas for growth. Able to quickly digest data, identify trends, and turn them into proactive strategies Ability to both work with and lead the IGT field sales teams in a matrix environ

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE To be a expert performance engineer to define and validate the industry-leading performance of our mission-critical FlashArray portfolio. You will be instrumental in extending our capabilities into the cloud, directly impacting customer adoption and satisfaction by ensuring our products meet the highest benchmarks. This high-visibility role involves close collaboration with Product Management and Solutions Engineering to translate real-world customer needs into engineering goals. WHAT YOU'LL DO Define and Drive Benchmarking Strategy: Establish comprehensive, next-generation performance benchmarking requirements and metrics for all FlashArray products across diverse platforms, ensuring we maintain a significant competitive edge in the market. Team Execution and Mentorship: Provide technical direction and leadership to a team of highly motivated engineers, fostering a culture of technical excellence, and ensuring timely delivery of high-quality, high-impact performance results. Validate Critical Customer Scenarios: Collaborate with Product Management, Solutions, and Sales Engineering to research and develop performance validation strategies that accurately model and confirm critical customer use cases and requirements, directly enhancing product readiness. Optimize System Performance: Oversee the deep-dive analysis of performance bottlenecks within the Linux storage and networking stack, iden

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE To be a expert performance engineer to define and validate the industry-leading performance of our mission-critical FlashArray portfolio. You will be instrumental in extending our capabilities into the cloud, directly impacting customer adoption and satisfaction by ensuring our products meet the highest benchmarks. This high-visibility role involves close collaboration with Product Management and Solutions Engineering to translate real-world customer needs into engineering goals. WHAT YOU'LL DO Define and Drive Benchmarking Strategy: Establish comprehensive, next-generation performance benchmarking requirements and metrics for all FlashArray products across diverse platforms, ensuring we maintain a significant competitive edge in the market. Team Execution and Mentorship: Provide technical direction and leadership to a team of highly motivated engineers, fostering a culture of technical excellence, and ensuring timely delivery of high-quality, high-impact performance results. Validate Critical Customer Scenarios: Collaborate with Product Management, Solutions, and Sales Engineering to research and develop performance validation strategies that accurately model and confirm critical customer use cases and requirements, directly enhancing product readiness. Optimize System Performance: Oversee the deep-dive analysis of performance bottlenecks within the Linux storage and networking stack, iden

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE To be a expert performance engineer to define and validate the industry-leading performance of our mission-critical FlashArray portfolio. You will be instrumental in extending our capabilities into the cloud, directly impacting customer adoption and satisfaction by ensuring our products meet the highest benchmarks. This high-visibility role involves close collaboration with Product Management and Solutions Engineering to translate real-world customer needs into engineering goals. WHAT YOU'LL DO Define and Drive Benchmarking Strategy: Establish comprehensive, next-generation performance benchmarking requirements and metrics for all FlashArray products across diverse platforms, ensuring we maintain a significant competitive edge in the market. Team Execution and Mentorship: Provide technical direction and leadership to a team of highly motivated engineers, fostering a culture of technical excellence, and ensuring timely delivery of high-quality, high-impact performance results. Validate Critical Customer Scenarios: Collaborate with Product Management, Solutions, and Sales Engineering to research and develop performance validation strategies that accurately model and confirm critical customer use cases and requirements, directly enhancing product readiness. Optimize System Performance: Oversee the deep-dive analysis of performance bottlenecks within the Linux storage and networking stack, iden

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Senior Customer Service Representative - Macquarie Park, Sydney, NSW, Australia Create joy and community through the magic of play. About the Role At Hasbro, we're passionate about bringing people together through storytelling, imagination and play. As a leading Games, IP and Toy company, our iconic brands connect millions of fans around the world every day. We're looking for an experienced Senior Customer Service Representative to join our Australia team. This is an exciting opportunity for someone who enjoys solving problems, building trusted relationships, working across teams and driving continuous improvement. You'll be at the heart of our customer experience, partnering with customers and colleagues to support seamless order management, exceptional service delivery and operational excellence. You'll also have the opportunity to use data and insights, influence improvements and build your career within a global organisation. What You'll Do Deliver exceptional service and support across order management, product enquiries and issue resolution. Manage customer orders accurately and efficiently, partnering with internal teams to support timely delivery. Take ownership of complex enquiries, complaints and escalations through to resolution. Build strong relationships with customers and cross-functional partners across Sales, Supply Chain, Logistics, Marketing and Finance. Monitor customer service performance and identify opportunities to improve processes and the customer experience. Analyse customer and operational data, translat

ABOUT US Transforming Lives Through Learning, Anywhere. At Skillumni, we believe education has the power to transform lives. Our platform delivers expert-led courses, interactive learning experiences, and flexible access to high-quality education, empowering learners to acquire in-demand skills, advance their careers, and achieve their professional goals from anywhere. Job Title: Business Development Associate Job Overview We are seeking a dynamic and results-oriented Business Development Associate to drive revenue growth, expand strategic partnerships, and strengthen our market presence. In this role, you will be responsible for developing and executing growth strategies, building strong relationships with key stakeholders, and identifying new business opportunities. If you are a proactive professional with a passion for business development and the EdTech industry, we encourage you to apply. Roles & Responsibilities Develop Growth Strategies Plan and execute strategic initiatives to drive business expansion, revenue growth, and market presence. Lead Generation & Sales Identify prospective clients, generate qualified leads, and convert opportunities into successful business outcomes. Market Research & Analysis Conduct market research and analyze industry trends, competitor activities, and customer needs to support business strategy. Marketing & Brand Development Collaborate with the marketing team to strengthen brand visibility and enhance customer engagement. Performance Tracking & Optimization Monitor key performance metrics and continuously optimize strategies to improve business outcomes. Proposal & Negotiation Prepare customized client proposals, negotiate business agreements, and ensure efficient lead management with minimal turnaround time (TAT).

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten’s Inference Stack team builds the distributed runtime that powers large-scale LLM inference across our platform. We operate at the intersection of distributed systems, model performance, infrastructure, and developer experience. We enable customers to deploy and operate cutting-edge LLM models with industry-leading performance, scalability, reliability, and ease of use. As a Software Engineer on the Inference Stack team, you’ll work across the stack - from the developer experience customers use to deploy models, the libraries used for features like tool calling and reasoning, all the way down to the systems we use to orchestrate deployments in Kubernetes and route traffic efficiently. This is an ideal role for engineers who enjoy owning systems in production, solving hard integration problems, and making complex infrastructure simple and reliable for users. EXAMPLE INITIATIVES Blog Posts https://www.baseten.co/blog/nvidia-dynamo-day-baseten-inference-stack/ https://www.baseten.co/blog/how-baseten-achieved-2x-faster-inference-with-nvidia-dynamo/ https://www.baseten.co/blog/how-baseten-multi-cloud-capacity-management-mcm-powers-cloud-self-hosted-and-hybr/#comparing-deployment-options-cloud-vs-self-hosted-vs-hybrid RESPONSIBILITIES Develop infrastructure and orchestration systems for deploying and managing large-scale distributed LLM inference Work across the stack, from customer-facing features to low-le

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for a Staff Analyst, GTM Revenue to help our go-to-market leaders make sharper, faster decisions across revenue-critical motions. In this role, you'll partner across Sales, Customer Success, and adjacent customer-facing teams to turn complex data into practical insight, improve how teams operate, and identify where AI and automation can create real leverage. This is a high-impact opportunity for an analytically rigorous operator who can move comfortably between deep analysis, business partnership, and hands-on execution. You'll help leaders understand what's working, where friction is slowing growth, and how to translate data into better decisions around pipeline, segmentation, productivity, retention, and overall GTM performance. Mission Drive clearer, faster, and more scalable GTM decision-making by turning data into actionable insight, operational improvements, and AI-enabled workflows that improve revenue performance and customer outcomes. The Role Partner with GTM leaders to frame business questions, prioritize high-impact analyses, and translate findings into practical recommendations. Build and maintain dashboards, reporting layers, and analytical workflows that give stakeholders clear visibility into performance across Sales, Customer Success, and related customer-facing motions. Analyze pipeline health, segmentation, conversion, retention, and productivity trends to identify opportunities for growth, efficiency, and better resource allocation. Develop forecasting, scenario-planning, and decision-support models that help leaders understand performance drivers and act with confiden

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Lead People Business Partner for Post-Sales, you'll be the senior-most dedicated people partner to our SVP of Post-Sales and their leadership team across Account Management, Customer Success, and Support - acting as a trusted advisor and coach as we scale a world-class post-sales organization. This role is primarily focused on partnering with our Director+ leaders, though you may work with leaders at other levels as needs arise. Vanta's Post-Sales organization - spanning Account Management, Customer Success, and Support - is responsible for ensuring our customers realize ongoing value from Vanta, driving retention, expansion, and an excellent customer experience as we grow. In this role, you'll combine deep People Business Partner expertise with strong business acumen to help Post-Sales leaders build healthy, high-performing teams. You'll partner directly with leaders on org design, talent strategy, and change management, while also being hands-on with complex performance and employee relations matters - ensuring the function has the structure and support it needs to scale. What you’ll do as a Lead People Business Partner, Post Sales at Vanta: Serve as a trusted thought partner, consultant, and coach to the SVP of Post-Sales and their leaders across Account Management, Customer Success, and Support Serve as the primary point of contact for Director+ leaders across the global Post-Sales organization Lead headcount planning for the Post-Sales org in partnership with Finance, RevOps, and Recruiting - from business justification through execution Provide guidance and thought leadership on performance management, change m

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a thoughtful and performance-driven coach who is passionate about helping teams grow through structured feedback, skill development, and continuous improvement. You have a strong ability to identify patterns in customer interactions, translate insights into practical coaching strategies, and partner with leaders to elevate the overall customer experience. You bring both analytical thinking and strong interpersonal skills to your work. You are comfortable working with data, quality insights, and customer feedback to identify opportunities for improvement. At the same time, you are energized by coaching individuals and teams, helping them build confidence, refine their approach, and consistently deliver exceptional customer experiences. You enjoy building programs that scale. Whether developing coaching frameworks, facilitating skill workshops, or partnering with managers to close performance gaps, you are motivated by seeing measurable improvements in both employee performance and customer satisfaction. You thrive in collaborative environments and work closely with Quality Assurance, Customer Insights, and CSO leadership t