Customer Performance Lead Jobs

Experienced Electrical & Test Engineer Company: The Boeing Company Boeing Defense, Space & Security (BDS) seeks an Experienced Electrical and Test Engineer to serve as an Automated Test Equipment Engineer to join our Patriot Advanced Capability-3 (PAC-3) Electrical Engineering Capability Team in Huntsville, AL . We design, sustain, and upgrade next generation electronics concepts and support production and special test equipment design for increasing capacity requirements. Position Responsibilities: Support design of automated test equipment, development of engineering documentation, and hardware fabrication, integration, and validation testing Develop, document, and maintain electronic and electrical system requirements according to customer desires and contract requirements Create and implement overall Test Equipment Design strategies Review and apply real-time test anomaly troubleshooting and resolution of issues encountered during hardware validation and verification testing Support fielded test equipment hardware and software over the entire product lifecycle Research emerging technologies for potential applications to meet projected requirements Perform Root Cause Corrective Action (RCCA) investigations, troubleshooting, and resolutions This position requires the ability to get a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim U.S. secret clearance Pre Start and final U.S. secret clearance Post Start is required. Basic Qualifications (Required Skills/Experience): Bachelor of Science degree in Engineering (with a focus in Electrical, Mechanical or Aeronautical), Computer Sc

Ship Suitability Engineer Company: The Boeing Company Boeing Defense, Space & Security (BDS) is seeking a Ship Suitability Engineer (Level 5) to support the Systems Engineering Integration & Test ( SEIT) Team in Berkeley, MO . Located within the BDS Air Dominance Systems Engineering core group in St Louis, Missouri supporting the Ship Suitability functions in the core and across individual programs. The candidate will support core efforts in development and maintenance processes and tools and will act as the “user/customer advocate” on naval programs to instill operational quality in Boeing’s products. The candidate will collaborate with Boeing Integrated Product Teams and the maritime customer, working to inform integration into the shipboard environment including approaches to launch and recovery, deck handling, communication modes with the ship, and shipboard qualification testing. The candidate will support engineering and test efforts on programs at the systems level by analyzing designs, participating in trade studies, designing/developing concepts, and assisting with drafting and executing test plans for air ship integration of weapons systems. The candidate will also lead and support training efforts to educate Boeing and customer engineers in naval aviation operations, procedures, equipment and environments pertaining to ship suitability. Training efforts may include, but are not limited to, classroom training at Boeing facilities and leading groups of engineers aboard ships at sea and land-based facilities. Position Responsibilities Applies an interdisciplinary, collaborative approach to lead activities to plan, design, develop and verify complex lifecycle balanced system of

NPI Mechanical Quality Engineer Description - As part of the Personal Systems Quality organization, the NPI Mechanical Quality Engineer drives product quality and reliability throughout the NPI product development lifecycle. This role partners with cross-functional teams to evaluate designs, identify and mitigate reliability risks, drive failure analysis and root cause investigations, and implement corrective actions that improve product quality and customer experience. This role provides technical leadership in reliability test development, mechanical design assessment, and Design for Quality and Reliability (DFX) initiatives to ensure high-quality products from concept through production. Strong mechanical engineering expertise, problem-solving skills, and team collaboration are essential for success in this role. *Onsite in Spring office is required 4-days a week Responsibilities: • Provides technical analysis of compute products during NPI Phase through RFQ design proposal reviews, CAD reviews, and DFX product tear downs. • Provides advanced failure analysis, root cause identification, and corrective/preventive actions for reliability concerns and/or issues during development, manufacturing, and field operations. • Proactively addresses customer requests or issues related to mechanical reliability, ensuring timely resolution while liaising with the relevant stakeholders. • Provides consultation to product development architecture teams regarding material component selection, design risk assessment, and associated reliability test plans. • Provides NUD (new, unique, difficult) risk mitigation and test plan development and develops issue prevention. • Actively mentors less-experienced engineers in the field of mechanical reliability and contributes to their growth in the organization. Education & Expe

Sales Manager - TCs Description - Job Description The Technical Consultant Manager leads the Presales Technical Consultant (TC) team, driving technical sales strategy and execution across Enterprise and Small Enterprise accounts. This role works in close alignment with Account Executive Managers and Sales leadership, coaching and motivating a team of Presales TCs to deliver technical expertise, differentiate solutions, and accelerate deal velocity. The manager ensures strong customer engagement, solution validation, and partnership with the broader sales ecosystem to support business growth and technical excellence. Key Responsibilities Team Leadership & Strategy Develop and implement presales strategies aligned with business goals. Conduct regular training to ensure team expertise in current technologies. Lead and mentor the presales technical team. Customer Engagement </span

Specialist - Collaboration Description - The Collaboration Specialist is responsible for owning the Video/Voice Solution focused selling activities aligned to an overall account strategy and the Account Executive (AE) with existing or new accounts. This role focuses on driving innovation, value proposition, account acquisition, pipeline management, and strategic collaboration, and delivering forward-thinking service offerings that address client needs in a rapidly evolving technology landscape. Key Responsibilities Use collaboration expertise to drive proactive initiatives for Video/Voice solutions. Provide expert support and lead technical sales leads. Maintain knowledge of competitors' value propositions and navigate complex organizational structures. Achieve sales quotas and drive successful sales initiatives. Collaborate with the AE to identify, land, adopt, expand, renew, and close opportunities. Ensure high-quality pipeline management and strategic collaboration. Establish and maintain consultative relationships with clients at all levels, including executive leadership Develop and present outcome-based solutions tailored to customer business needs Education & Experience Recommended: Bachelor’s degree is preferred but not required. Minimum of 5 years of experience in sales or a similar role. Proven track record of achieving sales quotas and driving business growth. Experience in managing sales processes and building customer relationships. Strong understanding of market trends and ability to turn insights into business opportunities. Knowledge & Skills Expertise in c

Specialist - Collaboration Description - The Collaboration Specialist is responsible for owning the Video/Voice Solution focused selling activities aligned to an overall account strategy and the Account Executive (AE) with existing or new accounts. This role focuses on driving innovation, value proposition, account acquisition, pipeline management, and strategic collaboration, and delivering forward-thinking service offerings that address client needs in a rapidly evolving technology landscape. Key Responsibilities Use collaboration expertise to drive proactive initiatives for Video/Voice solutions. Provide expert support and lead technical sales leads. Maintain knowledge of competitors' value propositions and navigate complex organizational structures. Achieve sales quotas and drive successful sales initiatives. Collaborate with the AE to identify, land, adopt, expand, renew, and close opportunities. Ensure high-quality pipeline management and strategic collaboration. Establish and maintain consultative relationships with clients at all levels, including executive leadership Develop and present outcome-based solutions tailored to customer business needs Education & Experience Recommended: Bachelor’s degree is preferred but not required. Minimum of 5 years of experience in sales or a similar role. Proven track record of achieving sales quotas and driving business growth. Experience in managing sales processes and building customer relationships. Strong understanding of market trends and ability to turn insights into business opportunities. Knowledge & Skills Expertise in c

Specialist - Collaboration Description - The Collaboration Specialist is responsible for owning the Video/Voice Solution focused selling activities aligned to an overall account strategy and the Account Executive (AE) with existing or new accounts. This role focuses on driving innovation, value proposition, account acquisition, pipeline management, and strategic collaboration, and delivering forward-thinking service offerings that address client needs in a rapidly evolving technology landscape. Key Responsibilities Use collaboration expertise to drive proactive initiatives for Video/Voice solutions. Provide expert support and lead technical sales leads. Maintain knowledge of competitors' value propositions and navigate complex organizational structures. Achieve sales quotas and drive successful sales initiatives. Collaborate with the AE to identify, land, adopt, expand, renew, and close opportunities. Ensure high-quality pipeline management and strategic collaboration. Establish and maintain consultative relationships with clients at all levels, including executive leadership Develop and present outcome-based solutions tailored to customer business needs Education & Experience Recommended: Bachelor’s degree is preferred but not required. Minimum of 5 years of experience in sales or a similar role. Proven track record of achieving sales quotas and driving business growth. Experience in managing sales processes and building customer relationships. Strong understanding of market trends and ability to turn insights into business opportunities. Knowledge & Skills Expertise in c

Partner Business Manager (PBM) Power Elite Description - The Partner Business Manager (PBM) is responsible for managing relationships with Tier-2 resellers, staying updated on market insights, and driving business growth through data-driven insights. This role focuses on ensuring strong strategic relationships, achieving business objectives, and promoting HP offerings. PBM will drive business growth through the Amplify program and GBU initiatives, strong partner engagement with HP, strategic relationship between reseller and HP towards becoming OEM of choice, increase HP Share of Wallet with partners. Key Responsibilities Coordinate peer-to-peer engagement between partner teams and HP end-user sales organizations to expand the customer funnel, accelerate pipeline growth, and drive revenue growth through partner-led selling motions. Represent HP at partner-led events and sales engagements, educating, inspiring, and enabling partner sellers to effectively articulate and champion HP’s Future of Work strategy. Manage relationships with assigned Commercial Tier-2 resellers. Stay updated with market and industry insights, expertly align HP business objectives with partner capabilities, identify market trends, and turn them into actionable business opportunities. Consult partners on growth and transformation strategies, collaborate with partner and HP sales teams, generate data-driven insights, and create joint business plans to promote sales growth. Enable and develop partners' understanding of actions they need to grow their business in strategic alignment with HP. Lead the orchestration of HP’s ecosystem as the &#34;point-guard&#34;—driving strategic relationships, engaging in partners' co-selling efforts, resolving challenges, shifting pa

Specialist - Collaboration Description - The Collaboration Specialist is responsible for owning the Video/Voice Solution focused selling activities aligned to an overall account strategy and the Account Executive (AE) with existing or new accounts. This role focuses on driving innovation, value proposition, account acquisition, pipeline management, and strategic collaboration, and delivering forward-thinking service offerings that address client needs in a rapidly evolving technology landscape. Key Responsibilities Use collaboration expertise to drive proactive initiatives for Video/Voice solutions. Provide expert support and lead technical sales leads. Maintain knowledge of competitors' value propositions and navigate complex organizational structures. Achieve sales quotas and drive successful sales initiatives. Collaborate with the AE to identify, land, adopt, expand, renew, and close opportunities. Ensure high-quality pipeline management and strategic collaboration. Establish and maintain consultative relationships with clients at all levels, including executive leadership Develop and present outcome-based solutions tailored to customer business needs Education & Experience Recommended: Bachelor’s degree is preferred but not required. Minimum of 5 years of experience in sales or a similar role. Proven track record of achieving sales quotas and driving business growth. Experience in managing sales processes and building customer relationships. Strong understanding of market trends and ability to turn insights into business opportunities. Knowledge & Skills Expertise in c

Distinguished Technologist - Principal Architect, Platform Security and Firmware Systems Description - HP is seeking a senior technical leader to serve as a lead architect for hardware rooted Platform Root of Trust for HP's commercial PC platform. In this role, you will be responsible for envisioning, defining, and driving the architecture of hardware, firmware, software, and cloud-integrated security capabilities that protect HP commercial PCs from current and emerging threats. You will also work across the hardware and security architecture teams, collaborate with HP's Security Research Labs, Firmware (BIOS) team, our security business that creates and deploys industry leading enterprise security and manageability solutions, product management, manufacturing, supply chain, customer enablement, and field organizations to create cohesive system solutions that deliver unique customer value. This position requires deep expertise in embedded systems, platform firmware, hardware, security, device manageability, and PC system architecture. The role also requires the ability to translate complex technical capabilities into customer-relevant value propositions and to influence internal and external stakeholders without relying solely on formal authority. Responsibilities Serve as principal architect for HP Endpoint Security Controller roadmap, associated hardware and firmware based capabilities, cryptographic identity, attestation, secure communication, event logging, and future controller generations. Define and evolve HP Sure Start architecture and related firmware resilience capabilities, including hardware-enforced firmware authenticity, recovery, update, and protection mechanisms. Drive secure BIOS and firmware configuration management strategies, including HP Sure Admin ecosystem capabilities, key management, zero-touch provision

We’re looking for a Platform Delivery Specialist, to configure client accounts across Hootsuite's core platform and our social listening tool, Lumen by Talkwalker - build the dashboards, automated reports, workflows, and alerts clients depend on, and deliver standard training sessions. For new clients, you’ll partner with our Professional Services Implementation team to ensure the platform setup meets customer requirements and is delivered in a timely manner. For existing clients, you’ll partner with Customer Success for ongoing platform delivery work You’ll be responsible for setting up the technical basics properly, keeping our data clean and ensuring our account structure scales as we grow WHAT YOU’LL DO Configure Hootsuite platform (eg, Teams & Permissions, Planner, Analytics) to documented client requirements and internal specs Design and implement enterprise account structures, custom tagging taxonomies, and granular role-based permissions across Hootsuite and Lumen by Talkwalker Build social listening dashboards and topic/query structures in Lumen to client specifications Build automated reports, scheduled exports, and alert logic (e.g., spike detection, sentiment thresholds, keyword triggers) using native tool capabilities Help clients configure AI agents within the platform, and use AI tools to increase your own efficiency on repeatable build and reporting tasks Deliver standard, repeatable training sessions to clients on platform use and reporting features Support our third party Partner delivery network with trainings and build QA Review completed configuration and reporting work for quality, catching defects before handoff and partnering with clients for UAT Interact directly with clients as it relates to your platform build work: confirming request details, demoing a completed dashboard or workflow, or walking through a report Set up recurring workflows that keep dashboards, reports, and alerts current

Role Description DocSend is expanding from a virtual data room solution into a deal execution platform. We’re seeking a Product Manager to help shape the next phase of DocSend’s growth. As a Product Manager on DocSend, you’ll own a broad set of customer experiences spanning from foundational workflows, like onboarding and content management, to our largest strategic initiatives, like AI-powered document analysis and multi-product integration. You’ll work closely with Engineering, Design, Data, and cross-functional partners to understand customer needs, set priorities, make product tradeoffs, and turn opportunities into high-quality experiences. This is an end-to-end product ownership role. You’ll combine customer empathy, quantitative and qualitative insight, strong product judgment, and clear communication to determine which problems matter most and guide the team from discovery through launch and iteration. Responsibilities Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration. Drive foundational improvements across experiences, balancing near-term customer needs with the long-term quality and health of the product. Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences. Develop a deep understanding of DocSend customers through research, product data, feedback, and direct customer context, translating insights into clear product decisions and priorities. Partner closely with Engineering and Design to define problems, evaluate options and tradeoffs, maintain a high quality bar, and guide cross-functional execution. Define success measures, use quantitative and qualitative evidence to evaluate outcomes, and adapt the roadmap as customer needs, business priorities, technology, and market conditions evolve. Use AI and automation thoughtfully to improve workflows Requirements 5

Become a part of our caring community As a Care Management Support Assistant, you will help members take the next step toward better health and well-being. You will do this by connecting with them over the phone, completing important non-clinical assessments, identifying barriers to care, and helping them access resources and benefits. We are looking for people who show compassion and document customer issues in detail, can work in a call center environment, and motivate themselves through work that directly supports members and care teams. This is a remote position, and the assigned shift will be 11:30 AM–8:00 PM Eastern Standard Time. Job Description What You Will Do Engage members by phone to encourage participation in care management programs. Complete required assessments and questionnaires to help identify health risks, care needs, and opportunities for clinical team follow-up. Assist members who need support scheduling doctor’s appointments or connecting with appropriate care resources. Identify and help address barriers to preventive screenings, benefits, and health-related services so members can close gaps in care. Support members in understanding, retaining, and accessing benefits that contribute to their overall health and well-being. Manage both inbound and outbound calls in an auto-dialer environment while documenting member information. What Success Looks Like You create a positive member experience by treating each interaction with respect, patience, and professionalism You demonstrate compassion, integrity, and sound judgment when supporting members with sensitive health-related needs You listen to

Become a part of our caring community We are seeking a highly experienced Lead Full Stack Engineer to drive engineering excellence across front-end, back-end, API, and data layers. This role is responsible for setting technical direction, ensuring consistent delivery across teams, and aligning engineering solutions with business priorities. The ideal candidate will be a strong technical leader who thrives in complex environments, drives modernization initiatives, and develops high-performing engineering talent. This role offers the opportunity to shape the future of our engineering landscape, influence enterprise-scale decisions, and lead transformation initiatives that directly impact customer experience and business growth. Location : Louisville, KY or Dallas, TX (Work At Home with occasional office visits) Key Responsibilities Engineering Leadership & Strategy Lead full stack engineering strategy and execution across UI, APIs, and data platforms Define architectural direction and ensure high standards for code quality, scalability, and maintainability Select frameworks, languages, and platforms across front-end, back-end, APIs, and data layers Approve architectural patterns (monolith vs. microservices, cloud strategy, and integrations) Identify opportunities to refactor, modernize, or retire legacy systems Delivery Execution & Prioritization Drive consistent delivery across multiple engineering teams through: Sprint planning and execution Dependency management Risk mitigation Removal of technical and organizational blockers Prioritize feature development, platf

Become a part of our caring community The Director, Provider Solutions Engineering devises an effective strategy for executing and delivering on IT business initiatives. We ask that you have an in-depth understanding of how organization capabilities interrelate across the function or segment. The Director, Provider Solutions Engineering serves as the strategic technology leader responsible for defining Humana's Provider engagement and engineering. In partnership with business and operational teams, this role is responsible to identify and implement strategic technology solutions that improve provider engagement, associate effectiveness, and business outcomes. The Director collaborates across a highly matrixed organization to establish technology strategy, drive large-scale transformation initiatives, and deliver modern customer relationship management capabilities that support the end-to-end provider experience. This leader is accountable for translating business priorities into actionable roadmaps, driving execution excellence, strengthening engineering discipline, and ensuring technology investments align with enterprise architecture, regulatory requirements, and organizational objectives. The role is responsible for establishing the future-state Provider engagement vision, accelerating AI-enabled capabilities, modernizing technology platforms, and fostering a high-performing engineering culture that consistently delivers measurable business value. Key Responsibilities Technology Leadership Serve as the strategic technology leader for Provider engagement and related provider experience capabilities. Partner effectively within a matrixed organization to align business priorities, regulatory requirements, architecture standards, and technology investments. Provide strategic dir