Customer Performance Manager Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Bridge is building financial infrastructure that makes money more programmable and global. The Financial Partnerships team develops the ecosystem that powers Bridge and Stripe’s stablecoin products and financial infrastructure. The team works across Bridge and Stripe to develop strategic relationships with banks, exchanges, asset managers, liquidity providers, and stablecoin ecosystem partners. These partnerships support reserve management, liquidity, distribution, and card-related products for both businesses and their shared customers. What you'll do As a senior Partnership Development Manager, you will define and execute the financial-partnership strategy that powers Bridge and Stripe’s stablecoin products and financial infrastructure. You will own a strategic ecosystem of financial-partner relationships across markets. You will turn market insight into durable, high-impact partnerships, from strategy and negotiation through launch, expansion, and ongoing performance management. You will work directly with senior Stripe leaders and external executives to make investment tradeoffs, align priorities, and shape long-term product and partnership strategy. Responsibilities Define and lead multi-year partnership strategy across reserves, liquidity, distribution, card-related products, and the stablecoin ecosystem, using market and commercial insight to shape Bridge and Stripe priorities Own a strategic financial-partner ecosystem across mar

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key Responsibilities: Collection Strategy & Analytics - Develop strategies for all collections related activities and ensure that the processes are followed as planned Analyzing the data and Implementing different collection strategies with Data Science Regular improvement in processes & collection strategies. A/B testing, data analysis and iterations. Develop and implement advanced analytics approaches including statistical modelling Analyze big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line. Break down the Loss forecasts into collections roll rates and recovery rates Track Account-to-Collection Ratios (ACR) by bucket to optimize collections performance Segmentation analysis has to be conducted using analytical tools and strategies for each segment have to be deployed across buckets. Devise Champion Challenger programs showing Cost Vs Benefit analysis driving higher resolution rates across products and buckets Analyzing data: Performing quantitative and qualitative analysis on accounts. Developing strategies: Developing collection strategies based on insights from stakeholders. Implementing strategies: Working with the collection strategy support unit to implement and control the execution of strategies. Improving processes: Automating processes, data, and models to improve productivity. Forecasting losses: Increasing the accuracy of loss-forecasting strategies. Segmenting customers: Developing more effective contact strategies by segmenting customers, including behavioral segmentation. Meeting regulatory requirements: Applying individualized c

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Senior Analyst, Revenue Cycle plays a key role in advancing initiatives that strengthen Revenue Cycle operations, systems, and cross-functional execution. This role brings together revenue cycle knowledge, project coordination, and business process expertise to support colleague onboarding and offboarding, maintain system access standards, contribute to strategic projects, and serve as a subject matter expert for digital and system-related initiatives impacting Revenue Cycle. This position partners closely with operations, digital, and enterprise teams to help ensure Revenue Cycle priorities are reflected in business and system decisions. The Senior Analyst, Revenue Cycle contributes to department performance and strategic growth by driving process improvements, simplifying workflows, and supporting innovative solutions that improve efficiency, accuracy, productivity, and customer satisfaction across the organization. Responsibilities: Onboarding Enhancements and Access Support: Maintain onboarding access documentation and related processes, updating materials as business needs and systems evolve Identify and implement resources that improve the onboarding experience for new colleagues Support the Revenue Cycle Leadership Team with provisioning access, telecom system setup, and call-recording processes Troubleshoo

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Engineering Manager, GitLab Delivery - Operate , you’ll guide a globally distributed team focused on making it easier for customers to deploy, upgrade, and run GitLab reliably in their own infrastructure. You’ll help shape the systems and tooling that support environments ranging from single-node virtual machines to large Kubernetes clusters, with a focus on reliability , operational simplicity , upgrade velocity , and zero-downtime capabilities across GitLab.com , GitLab Dedicated , and self-managed deployments. In this role, you’ll partner closely with a Product Manager and work across Infrastruc

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Cross Border Destination Marketing, Southeast Asia Overview The Manager, Cross Border Destination Marketing, Southeast Asia is responsible for supporting the development and execution of destination marketing initiatives that drive cross-border travel, spend, and consumer engagement across key Southeast Asian markets. The role works closely with internal stakeholders and external partners to deliver integrated marketing programs that promote travel and commerce opportunities within the region. The Manager will collaborate with tourism boards, merchant partners, issuers, travel ecosystem partners, and cross-functional teams to execute marketing campaigns, strengthen partnerships, and leverage insights to optimize program performance. This role reports to the Director, Cross Border Destination Marketing or Head of Integrated Marketing and Communications, Southeast Asia. Role 1. Strategy Execution & Market Support - Support the implementation of cross-border destination marketing strategies aligned with business priorities and market opportunities. - Monitor travel, consumer, and spending trends to identify opportunities for marketing initiatives. - Contribute market insights and recommendations that support regional growth objectives. 2. Destination Marketing Campaigns<b

Datadog is seeking a Partner Marketing Manager, India to build and lead our go-to-market strategy with key partners across the India region. In this role, you will be the primary marketing driver for our channel and cloud partner ecosystem in India, working closely with the APJ partner marketing team and Channels & Alliances sales to design a prescriptive, regionally-tailored partner strategy that accelerates pipeline and revenue growth. You will join a growing APJ partner marketing organization — currently made up of an APJ lead based in Singapore and individual contributor managers covering ANZ, ASEAN, Korea, and Tokyo — and play a critical role in scaling Datadog's presence in one of our most strategic growth markets. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Own and develop a go-to-market strategy with Datadog's key channel and cloud partners across India, tailored to the region's partner ecosystem and business priorities Collaborate closely with the APJ lead, the broader APJ marketing team, and the global partner marketing team to align India's strategy with regional and global priorities Partner with Channels & Alliances sales to identify the highest-impact partners and design joint marketing programs that drive pipeline generation and net-new customer acquisition Plan, execute, and measure integrated partner campaigns and marketing activities, including MDF-funded programs, events, and co-marketing initiatives Build strong stakeholder relationships across sales, partner, and marketing teams, creating channels for bi-directional feedback that shapes ongoing strategy, programs, and campaigns Communicate strategy, results, and recommendations clearly to both internal stakeholders and external partners Track and report on the performanc

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp wins when our customers win. Ramp’s customer base is scaling rapidly, spanning more businesses, more users, and more use cases across increasingly complex finance operations. At the same time, our expanding product surface area — from cards and expense management to bill payments, procurement, vendor management, accounting automation, and emerging products — is creating more nuanced customer needs and more cross-functional support moments. AI is changing what is possible in parallel: giving CX new ways to route, resolve, and guide customers, while raising the bar for where human judgment, specialization, and consultative support matter most. We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24/7 customer operation, ensuring the right coverage, leadership, and customer experience across channels. This role is accountable for the performance of its channel portfolio, helping customers ge

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to identify, understand, and tackle issues, analyze performance, and maximize their software and infrastructure. The Developer Platform organization is looking for a Software Engineering Manager to join our group in India. This organization develops and maintains the internal developer platform, security, compliance and audit reporting and all processes and controls that enable New Relic’s fleet of engineers to effectively release our products to customers. Developer Platform teams work across all engineering teams to implement critical projects to support our business. Our Engineering Managers are a select group of technology leaders and mentors who shape the solutions we bring to the market and foster an inclusive environment that brings out the best in people. If you have a strong technical background but you are also a person with great mentoring skills and that knows how to collaborate with multiple teams to ship great software, we would like to hear from you. What you’ll do Treat the internal developer platform as a product. Define roadmaps, manage backlogs, and prioritize features based on internal engineer needs and business objectives. Drive and contribute to our culture of operational and business efficiency:

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Summary: Lead the Build team within GitLab Delivery, accountable for the strategy, execution, and operational excellence of the systems that turn GitLab source code into secure, verified, and distributable artifacts for Self-Managed and other delivery targets. The role owns the build platform foundations that make component delivery faster, more consistent, and more self-service for development teams, while ensuring artifacts are reliable for customers to install and operate. Key Responsibilities: Lead the Build team roadmap across UBT, TUBE, and the broader build platform. Own delivery of GitLab distributable artifacts, includin

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Media is one of Instacart's most powerful growth levers, and the team is actively evolving its operating model to serve multiple lines of business through a mix of in-house and agency-managed media. Without strong operating infrastructure, the media team risks spending its time on coordination and manual workarounds rather than strategy, innovation, and campaign performance. This role exists to design, own, and continuously improve the core mechanics of how the media team plans, executes, and optimizes work. Twelve months from now, the media team will operate with a clear, scalable, and trusted operating system that makes it easy to do great work without reliance on tribal knowledge. What you'll cook up in your first year Media's planning frameworks, templates, and cadences are redesigned and adopted across the team, driving clar

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Media is one of Instacart's most powerful growth levers, and the team is actively evolving its operating model to serve multiple lines of business through a mix of in-house and agency-managed media. Without strong operating infrastructure, the media team risks spending its time on coordination and manual workarounds rather than strategy, innovation, and campaign performance. This role exists to design, own, and continuously improve the core mechanics of how the media team plans, executes, and optimizes work. Twelve months from now, the media team will operate with a clear, scalable, and trusted operating system that makes it easy to do great work without reliance on tribal knowledge. What you'll cook up in your first year Media's planning frameworks, templates, and cadences are redesigned and adopted across the team, driving clar

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: Modal is the cloud platform built for AI. We're used by the world's leading AI labs, startups, and researchers to run compute-intensive workloads: training runs, inference, sandboxed code execution, and more. We're hiring a Community Manager in SF to make Modal a fixture in the AI developer community. You'll bring developers together through meetups, hackathons, and events of our own, and build the kind of community that keeps showing up. You know how to rinse and repeat the process, but always with a creative bend. In this role, you will: Co-host developer meetups with partners in our ecosystem. Find the right speakers, build the relationships, and run the events together. Prior examples: High Performance Inference for Open LLMs , Voice AI Builders Night , RL with Modal and Prime Intellect , FDE Happy Hour . Sponsor hackathons that attract highly technical enginee

About the Role & Team We’re looking for an Engineering Manager to lead the Delivery and SDK team within Statsig at Amplitude. This team builds the systems that connect developers to Statsig and safely deliver product experiences to end users around the world. The team owns two foundational areas: Delivery: The globally distributed systems that evaluate Experiments and Feature Gates and deliver the resulting experiences to end users. These systems sit directly in the critical path of our customers’ applications, making availability, scale, correctness, and latency essential. SDKs: More than 30 SDKs spanning web, mobile, server, edge, TV, gaming, and emerging platforms. Our goal is to meet developers wherever they build and give them an ergonomic, reliable way to integrate Statsig into any application or technology stack. This is a uniquely broad technical leadership role. You’ll work across distributed systems, mobile platforms, server runtimes, edge environments, and developer tooling—sometimes all in the same week. We’re looking for a hands-on, technically versatile leader who enjoys moving between technologies, learning unfamiliar systems, and solving problems across abstraction boundaries. You don’t need to be the world’s foremost expert in a single language or platform. You do need the curiosity and technical judgment to work effectively across many of them—and the ability to build a team that can make a complex, polyglot ecosystem feel simple and dependable to developers. What You’ll Do Lead and grow the team responsible for Statsig’s global delivery infrastructure and ecosystem of 30+ SDKs. Experience leading a team of 8-10 team members Define the technical strategy for highly available, low-latency evaluation and delivery systems operating at global scale. Make Statsig exceptionally easy to adopt by continuously improving SDK ergonomics, performance, reliability, consistency, and documentation. Expand our SDK coverage as new languages, frameworks, runtime

About the Role & Team We’re looking for an Engineering Manager to lead the Delivery and SDK team within Statsig at Amplitude. This team builds the systems that connect developers to Statsig and safely deliver product experiences to end users around the world. The team owns two foundational areas: Delivery: The globally distributed systems that evaluate Experiments and Feature Gates and deliver the resulting experiences to end users. These systems sit directly in the critical path of our customers’ applications, making availability, scale, correctness, and latency essential. SDKs: More than 30 SDKs spanning web, mobile, server, edge, TV, gaming, and emerging platforms. Our goal is to meet developers wherever they build and give them an ergonomic, reliable way to integrate Statsig into any application or technology stack. This is a uniquely broad technical leadership role. You’ll work across distributed systems, mobile platforms, server runtimes, edge environments, and developer tooling—sometimes all in the same week. We’re looking for a hands-on, technically versatile leader who enjoys moving between technologies, learning unfamiliar systems, and solving problems across abstraction boundaries. You don’t need to be the world’s foremost expert in a single language or platform. You do need the curiosity and technical judgment to work effectively across many of them—and the ability to build a team that can make a complex, polyglot ecosystem feel simple and dependable to developers. What You’ll Do Lead and grow the team responsible for Statsig’s global delivery infrastructure and ecosystem of 30+ SDKs. Leading a team of 8-10 team members Define the technical strategy for highly available, low-latency evaluation and delivery systems operating at global scale. Make Statsig exceptionally easy to adopt by continuously improving SDK ergonomics, performance, reliability, consistency, and documentation. Expand our SDK coverage as new languages, frameworks, runtimes, and comp

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! NOTE: This Senior Staff level career opportunity is a senior level individual contributor role. As a Senior Manager of Financial Planning & Analysis at Cohere, your responsibilities include: Establish and maintain comprehensive departmental forecasting processes with regular vs. actuals analysis Design, implement, and track key performance indicators (KPIs) across the organization Build scalable financial models and planning frameworks to support rapid business growth Collaborate with department heads to understand business needs and translate them into financial requirements Conduct variance analysis and provide actionable insights to leadership on financial performance Develop and maintain financial reporting dashboards for executive leadership Drive process improvements and automation in FP&A workflows Partner with cross-functional teams on strategic initiatives and M&A activities Ensure compliance with financial reporting standards and internal controls Strategic Planning: Lead the annual and multi-year long-range planning (LRP) processes. You will bridge the gap between high-level vision and granular departmenta