Customer Solutions Strategy Lead Jobs

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We're seeking an exceptional Customer Success Manager with deep expertise in the French public sector and government landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of French government organizations. What You'll Do Strategic Customer Partnership: Own the success, adoption, and growth of Cohere's French public sector customers, ensuring they realize maximum value from our AI solutions Build deep, trusted relationships with senior French government stakeholders, including Ministres d'État, Préfets, CIOs, digital transformation leads, and ministerial executives Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles (lois de finances), and unique constraints Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction Define and track success metrics aligned with French public sector priorities: citizen satisfaction, service delivery improvements, cost savin

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We’re seeking an exceptional Customer Success Manager with deep expertise in the UAE private sector enterprise landscape to lead our most strategic accounts across these dynamic markets. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of private sector organizations in Saudi Arabia and the United Arab Emirates. What You'll Do Strategic Customer Partnership Own the success, adoption, and growth of Cohere’s UAE private sector customers, ensuring they realize maximum value from our AI solutions. Build deep, trusted relationships with senior enterprise stakeholders, including CXOs, VPs, Directors, and digital transformation leads. Develop comprehensive success plans tailored to each organization’s mission, digital strategy, budget cycles, and unique constraints. Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction. Define and track success metrics aligned with private sector priorities: ROI, revenue growth, operational efficiency, cost savings, and innovation o

Location Details: Belgrade. At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ Hybrid: This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team. Join Our Team Our team works collaboratively to deliver efficient, effective, and enjoyable experiences that help customers meet their goals. We create solutions for small business customers and pros to build & grow secure, performant, beautiful websites. As a Lead UX designer on our team, you’ll be the point of contact for development and product teams while supervising projects through the creative process and ensuring that deadlines and experience standards are met. As a Lead UX Designer on GoDaddy’s Web Designers & Developers (WDD) & Security team, you’ll play a key role in shaping the future of the Hub experience, partnering with world-class Product, Engineering, Design, and Marketing teams to define product vision, transform customer insights into intuitive and scalable solutions, and drive measurable business impact. You’ll lead discovery efforts, influence product strategy, mentor designers, and champion modern design practices, including the thoughtful use of AI, to create seamless, customer-centered experiences backed by research, experimentation, and data that help web professionals efficiently manage and grow their businesses. What you'll get to do... Design and deliver customer-centered experiences that balance user needs, business objectives, and technical constraints, solving complex problems through inno

About the Job: We are looking for a talented Senior. Solutions Engineer at LaunchDarkly, you will be a trusted technical advisor to our largest and most important Enterprise prospects and customers. This role is a critical part of the Enterprise sales strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have deep expertise in supporting multiple verticals. An ideal candidate is curious, excels in active listening, quickly and effectively builds custom demos and solutions, and demonstrates profound technical expertise with a customer-centric focus. Responsibilities: Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle. Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions. Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders. Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor. Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap. Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability. Mentor junior team members, foster technical excellence, and share industry best practices across the SE team. Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies. Respond to RFPs, and manage technical environments to support enterprise sales motions. Translate complex client requirements into scalable, sustainable, and technically sound solutions. Represent LaunchDarkly at industry events and customer engagements through travel as needed. Qualifications: 8+ years of experience in a solutions engineering, sales engineering, or systems architecture customer-fac

We are looking for a strategic and execution-focused Product Marketing Manager to lead go-to-market strategy for NMI's card-not-present (CNP) processing and Value Added Solutions (VAS) portfolio, the tools and services that power secure, high-converting online and card-not-present transactions for merchants, software platforms and partners across the United States. NMI has evolved from a payment gateway into a full-service payment platform. Our CNP processing stack and VAS suite, including Customer Vault, Automatic Card Updater, Invoicing, ACH and fraud prevention tools, give merchants and partners a single, trusted path from sign up to pay out. This role supports that evolution, helping translate processing and VAS capabilities into messaging that speaks to the outcomes online merchants, marketplaces, subscription businesses and software platforms actually care about: conversion, fraud loss reduction, recurring revenue retention and total cost of acceptance. You will lead market positioning, messaging, launches and enablement for NMI's CNP processing and VAS offerings, working closely with product, sales and channel teams to help make sure NMI is the preferred processing and VAS partner for every merchant and partner selling online. This role calls for a solid understanding of how ecommerce merchants, subscription businesses and software platforms evaluate and adopt payment processing and value added services, and the ability to help translate technical capability (tokenization, network tokenization, recurring billing, customer vaulting, PCI scope reduction, fraud and chargeback tools) into outcome-led messaging that supports pipeline and adoption. This role is also NMI's evangelist for CNP processing and VAS. You will present to sales teams and internal stakeholders, and help represent NMI at ecommerce and payments industry events. You will build AI tools into your everyday workflow as a core habit rather than an occasional add-on, and bring enough technical fluen

About OfficeSpace: OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact. About the role: As a Solutions Consultant, you’ll shape how prospective customers understand, evaluate, and adopt OfficeSpace. You’ll partner with Account Executives to lead discovery, architect solutions, deliver compelling demonstrations, and guide complex technical evaluations across Corporate Real Estate, Facilities, IT, HR, and Workplace teams. You’ll turn business challenges and technical complexity into clear decisions and measurable outcomes. AI will accelerate how you research, prepare, design, and execute—but your judgment, storytelling, technical credibility, and ability to earn customer trust will make the difference. What you’ll do: Own the technical and solution strategy across complex sales opportunities—from discovery through validation and close. Lead high-impact discovery that uncovers business problems, workflows, technical requirements, success criteria, decision drivers, and hidden risks. Translate customer needs into solution architectures that connect OfficeSpace capabilities to measurable workplace and business outcomes. Design and deliver tailored demonstrations that tell the customer’s story, adapt in real time, and make complex capabilities easy to understand. Lead technical evaluations and POCs with clear hypotheses, use cases, success criteria, dependencies, and decision paths. Navigate enterprise architecture conversations across APIs, webhooks, SSO, identity management, employee data,

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As a member of the team, the Solutions Architect will build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You'll architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of a Stripe account team with deep involvement in defining the customer strategy Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. Work to deeply understand the customer’s business objectives, and t

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts. Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy. Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts Position Redwood as a business partner to address client goals within Digital, Busi

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As a member of the team, the Solutions Architect will build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You'll architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of a Stripe account team with deep involvement in defining the customer strategy Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. Work to deeply understand the customer’s business objectives, and t

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As a member of the team, the Solutions Architect will build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You'll architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of a Stripe account team with deep involvement in defining the customer strategy Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. Work to deeply understand the customer’s business objectives, and t

Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company — spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog. Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable. We build the systems, analytics & programs that give TS teams more leverage — and we measure our success by the business outcomes we drive, not the projects we complete. The programs this team runs touch every function in TS, and the operating model you build will define how that scales. We're looking for a Director of Technical Program Management to lead the TSO Program Management team. This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support. Your counterparts are leaders overseeing hundreds of customer-facing technical professionals, and your role is to successfully interface with each organization with proactive solutions on how your team can help them be more effective. This is a rare opportunity to lead a function where the output isn't a deliverable, it's organizational capability. If you want to build something that compounds across an entire organization, this is the role. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Run the PMO as a business impact function. Own the PMO operating model end-to-end, including intake, prioritization, scoping, execution, and impact measurement — with every program directly linked to measurable bu

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking a Principal Customer Success Manager who will focus on building high-value, strategic relationships with large, global customers. The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication skills. The Principal Customer Success Manager is expected to provide thought leadership and mentorship, as well as lead and/or contribute to special programs and projects (minimum of 10% per working week). For the right candidate, this is a career-defining opportunity to join the market leader in Collaborative Work Management (CWM) and help influence the future of Customer Success as a vocation. This role reports to a Sr. Manager of Sr. Customer Success and has flexibility to work remotely from the West Coast. You Will: Manage a diverse book of business at scale, with a focus and engagement, enablement and adoption. Understand your customer’s business model, go to market strategy and organizational structure. Create and execute internal territory engagement plans and/or external joint customer enablement plans that focus on tailored, customer-specific strategy, proactive risk mitigation, value realization and expansion. Use data to gain insights, provide guidance, increase customer adoption and identify opportunities for expansion. Lead or influence renewals, partnering with internal teams to form a cohesive approach to mitigate churn and support expansion. Positively impact revenue via early risk identification and mitigation strategies

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! The Role As a Senior Solutions Engineer, you will play a critical role at the intersection of data, technology, and customer impact. You will lead the design and delivery of scalable, reliable, and high-impact technical implementations for our enterprise clients. Working with diverse and complex datasets across industries, you’ll build and optimize end-to-end analytics solutions that directly influence how customers engage with the Forma platform. You’ll partner cross-functionally to identify opportunities, scope high-value solutions, and deliver outcomes that drive measurable business impact. This is a highly visible, client-facing role that combines hands-on technical expertise with strategic thinking. What You’ll Do Lead strategic technical engagements with enterprise clients, guiding solution design for complex business challenges using the Forma platform Design, build, and optimize scalable data architectures, pipelines, and workflows (e.g., PySpark, Databricks) Translate business requirements into robust, production-ready data solutions Design and deliver custom code and customer-specific integrations to extend the Forma platform for unique client requirements Partner with Professional Services to extract, transform, and analyze client data to optimize incentive compensation and sales performance strategies Collaborate with Product, Engineering, and Customer Success to deliver high-quality, actionable datasets and insights Drive improvements in data infrastructure, perfor

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the team: The Customer Operations team is at the heart of Forma.ai's mission. This team has a direct impact on the growth of Forma.ai. They are results-driven and solutions-minded. The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features Forma.ai offers and ensuring that they get the most value from the platform. What you'll be doing: Reporting to the Senior Manager of Customer Operations, the Incentive Compensation Associate (known internally as Customer Operations Associate) will be contributing in the following areas: Own the ongoing operations for a portfolio of customers (i.e., rule building, process execution, reporting and dashboarding, and product support) Create automated reporting (financial, sales performance, incentive compensation) for customers to support process automation and improve business visibility Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes. Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation Build strong working relationships with key customer stakeholders, ens

MongoDB is seeking a Partner Solutions Architect to focus on our Large Deals exclusively on strategic, high-value pursuits with Global System Integrators (GSIs). This role will lead the technical strategy and execution of complex GSI-led bids, helping MongoDB and its GSI partners develop differentiated solutions and secure large, strategic opportunities. The successful candidate will operate across MongoDB, GSI partners, customers, sales teams, delivery organizations, and executive stakeholders to develop compelling joint solutions, strengthen technical win strategies, and drive successful outcomes for large transformation programs. We are looking for candidates who are based in Bengaluru/Gurugram/Delhi/Hyderabad/Chennai for our hybrid working model. Responsibilities Lead the technical architecture and solution strategy for large, complex, and strategic bids Partner with sales, bid leadership, account teams, product specialists, services, legal, finance, and executive sponsors to deliver coordinated pursuits Develop joint value propositions, solution architectures, technical proposals, statements of work, and bid responses Engage partner architects and delivery teams to validate feasibility, implementation approach, scope, risks, and dependencies Facilitate technical discovery, architecture workshops, solution reviews, demonstrations, proof-of-value activities, and executive presentations Translate customer business outcomes into scalable MongoDB-based architectures and partner delivery models Shape partner-led modernization, migration, cloud, application development, data, analytics, and AI solutions Identify technical risks, competitive threats, delivery constraints, and commercial considerations early in the bid lifecycle Create reusable bid assets, reference architectures, technical content, and best practices for future pursuits Ensure proposed solutions align with MongoDB product capabilities, partner expertise, security requirements, and customer success crit