Customer Success Architect Jobs

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Department Revenue Operations Who We Are At Justworks, we're building the infrastructure that helps small businesses run, payroll, benefits, compliance, and HR in one place. We're data-driven, move with urgency, and care deeply about the people on our team and the customers we serve. If you want to build things that matter inside a company with real scale and real complexity, you'll fit right in. Who You Are You care about shipping things that change how revenue teams operate — not just automating tasks, but architecting the systems underneath them. You’ve built things in production. You think in systems. You’ve worked with LLMs not as a novelty but as a primitive you compose with, the same way you’d reach for a database or a queue. You understand that the next generation of GTM infrastructure isn't a better Salesforce configuration or a smarter Zapier flow — it's a unified, AI-native application layer that gives sellers, CS reps, and revenue leaders a single surface to execute, coach, and decide. You want to build that at Justworks. This role sits inside Revenue Operations. You'll work closely with Sales, Customer Success, RevOps, and Data

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we are building a high-impact team to help the world’s most innovative companies unlock the power of AI. As a Forward Deployed Engineer, Applied AI in our Cortex AI team, you will be a hands-on builder and a critical technical partner to our most strategic customers, placing you at the forefront of the enterprise AI revolution. You won't just be working with cutting-edge technology; you will be deploying it to solve real-world business problems at a massive scale. This role places you at the intersection of product, engineering, and customer success, building production-grade AI systems using Snowflake AI Platform, Cortex, and our native LLM capabilities. IN THIS ROLE AT SNOWFLAKE, YOU WILL: Drive Customer Impact: Architect, build, and deploy enterprise-grade AI solutions, including sophisticated AI agents. Build and iterate on AI pipelines and agents within a team-led engagement from prototype to production, contribute to evaluation frameworks and observability infrastructure most complex business challenges. Deliver with Velocity: Rapidly design, iterate, and ship high-quality code and ML pipelines. Translate ambiguous business objectives into robust, scalable, and performant solutions using Python and SQL. Productionize AI at Scale: Own the full lifecycle o

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we are building a high-impact team to help the world’s most innovative companies unlock the power of AI. As a Forward Deployed Engineer, Applied AI in our Cortex AI team, you will be a hands-on builder and a critical technical partner to our most strategic customers, placing you at the forefront of the enterprise AI revolution. You won't just be working with cutting-edge technology; you will be deploying it to solve real-world business problems at a massive scale. This role places you at the intersection of product, engineering, and customer success, building production-grade AI systems using Snowflake AI Platform, Cortex, and our native LLM capabilities. IN THIS ROLE AT SNOWFLAKE, YOU WILL: Drive Customer Impact: Architect, build, and deploy enterprise-grade AI solutions, including sophisticated AI agents. Build and iterate on AI pipelines and agents within a team-led engagement from prototype to production, contribute to evaluation frameworks and observability infrastructure most complex business challenges. Deliver with Velocity: Rapidly design, iterate, and ship high-quality code and ML pipelines. Translate ambiguous business objectives into robust, scalable, and performant solutions using Python and SQL. Productionize AI at Scale: Own the full lifecycle o

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we are building a high-impact team to help the world's most innovative companies unlock the power of AI. As a Senior Forward Deployed Engineer, Applied AI on our Cortex AI team, you will be a hands-on technical leader and trusted partner to our most strategic customers. You will own the end-to-end delivery of enterprise AI programs, leading a team of 2–4 engineers while staying deeply technical yourself. You will set the technical direction for your customer engagements, mentor your team, and serve as the senior technical voice at the intersection of product, engineering, and customer success. IN THIS ROLE AT SNOWFLAKE, YOU WILL: Lead Customer Programs : Own the full lifecycle of complex, multi-engineer AI engagements – from scoping and architecture through deployment, monitoring, and handoff. Be accountable for delivery quality and customer outcomes for the projects you lead. Own AI Quality : Define what "good" means for each engagement. Translate ambiguous customer goals into measurable quality metrics, evaluation frameworks, and golden datasets – then run systematic eval loops to hill-climb on agent quality, catch regressions before customers do, and continuously raise the bar on accuracy, faithfulness, and safety. Set the standard for how the team measures

Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team The Specialist Solutions Architecture (Revenue Suite) team is dedicated to being trusted partners to Stripe customers, partners, and product/engineering teams. We focus on understanding our customers' needs and helping them achieve their business goals through our suite of revenue management solutions. Our team develops shared visions, establishes joint accountability, and prioritizes long-term success for our customers. We recognize that every customer's success increases the GDP of the internet and accelerates Stripe's growth. What You'll Do As the Global Head of Specialist Solutions Architecture for Revenue, you will have a significant impact on Stripe's future success. You will be responsible for building and leading the global Specialist Solutions Architecture team, with the opportunity to scale the organization as the business grows. This role combines deep product expertise with global leadership, positioning you to drive Stripe's success across all markets. Responsibilities: Define and execute Stripe's technical sales strategy for our revenue suite in collaboration with sales leaders, marketing, professional services, GTM partner team, and product engineering. Build repeatable playbooks and define execution best practices for our billing and revenue recognition offerings. Recruit, mentor, develop, and inspire team members to do the best work of their careers, focusing on deep domain expertise in billing and revenue recognition. Influ

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Solutions Engineer, you'll serve as a trusted technical voice, guiding customers toward clarity, feasibility, and alignment on the end-to-end solution. You’ll be an integral part of the Sales team, working to ensure technical fit and create innovative solutions for our customers. Your attention to detail, focused on customer needs, will ultimately improve retention and overall success. This role will be based from our London or Dublin office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you’ll do as a Solutions Engineer at Vanta: Serve as a strategic sales partner, owning the technical relationship with prospects and customers. Strategic Discovery and Deal Qualification: Partner with Account Executives to uncover technical, operational, and business pain points, validating use cases and aligning solutions to measurable customer impact and urgency. Secure the Solution Win and Alignment: Validate technical feasibility, drive clarity on success criteria, and guide stakeholders toward a shared vision for the end-to-end solution (The Solution Win: Desirable, Viable, and Aligned). High-Impact Technical Validation: Deliver tailored, narrative-driven demonstrations that showcase how Vanta solves the customer's specific problem. Validate the feasibility of standard and semi-complex integrations and confirm alignment with customer environments, workflows, and architectures. Solution Strategy and Deal Shaping: Partner with the Account Executive to align the customer's success criteria with Vanta's unique strengths, proactively surface technical risks, and propose clear

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Summary The Senior Flex Solution Engineer (SE) is a high-impact, customer-facing technical role supporting AI/Machine Learning (AI/ML) initiatives across our strategic US Major Accounts. This role is designed for a technical professional who possesses a strong foundation in AI/ML concepts, technologies, and solution architecture, positioning them above a generalist but not necessarily requiring deep specialization (Level 200-300 technical depth). The Flex SE will act as a critical, hands-on technical resource, accelerating customer adoption and success. This role translates business challenges into AI/ML- driven solutions through the rapid development of MVPs and prototypes, supporting our regional SE teams, and driving growth in this strategic area. The AE and SE maintain ownership and ultimate approval over the account strategy. The Flex SE role is designed to be supportive, not to supersede their authority. The RVP should provide prescriptive guidance on which accounts the Flex SE should prioritize, as the RVP possesses the most comprehensive regional overview. Key Responsibilities and Scope Technical Leadership & Solutioning Partner with regional Account Executives (AEs) and Solution Engineers (SEs) to identify, qualify, and develop AI/ML opportunities within USMajo

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Summary The AI/ML Flex Solution Engineer (SE) is a high-impact, customer-facing technical role supporting AI/Machine Learning (AI/ML) initiatives across our strategic US Major Accounts. This role is designed for a technical professional who possesses a strong foundation in AI/ML concepts, technologies, and solution architecture, positioning them above a generalist but not necessarily requiring deep specialization (Level 200-300 technical depth). The Flex SE will act as a critical, hands-on technical resource, accelerating customer adoption and success. This role translates business challenges into AI/ML- driven solutions through the rapid development of MVPs and prototypes, supporting our regional SE teams, and driving growth in this strategic area. The AE and SE maintain ownership and ultimate approval over the account strategy. The Flex SE role is designed to be supportive, not to supersede their authority. The RVP should provide prescriptive guidance on which accounts the Flex SE should prioritize, as the RVP possesses the most comprehensive regional overview. Key Responsibilities and Scope Technical Leadership & Solutioning Partner with regional Account Executives (AEs) and Solution Engineers (SEs) to identify, qualify, and develop AI/ML opportunities within USMajor

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Solutions Architect (CSA) to help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. At Supabase, CSA’s are responsible for the entire customer journey, working closely with our most valuable users to: Uncover and understand business and technical requirements. Design and architect technical solutions built on the Supabase platform. Work with customers to lead proof-of-value implementations. Provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance. Successful CSAs always put customers first, working closely with them to become trusted advisors who understand their needs, work as an extension of their team toward common success, and advocate on behalf of the customer within Supabase. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: Discovery Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success, ensuring customers can receive the guidance they need to achieve it. Design, build, and present Supabase platform demonstrations to high-value customers. Leverage quality storytelling to present the value of the Supabase platform and of the entire Supabase Success team. Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform. Proof-of-Value Onboarding Collaborate directly with customers to det

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Solutions Architect (CSA) to help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. At Supabase, CSA’s are responsible for the entire customer journey, working closely with our most valuable users to: Uncover and understand business and technical requirements. Design and architect technical solutions built on the Supabase platform. Work with customers to lead proof-of-value implementations. Provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance. Successful CSAs always put customers first, working closely with them to become trusted advisors who understand their needs, work as an extension of their team toward common success, and advocate on behalf of the customer within Supabase. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: Discovery Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success, ensuring customers can receive the guidance they need to achieve it. Design, build, and present Supabase platform demonstrations to high-value customers. Leverage quality storytelling to present the value of the Supabase platform and of the entire Supabase Success team. Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform. Proof-of-Value Onboarding Collaborate directly with customers to det

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Customer Value Architect (CVA) team sits inside Mixpanel's Revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. You'll work alongside an Account Executive (AE), who owns growth, new business, and expansion; a Renewal Manager (RM), who owns the commercial renewal; and a Delivery Engineer (DE), who owns technical implementation and data health — each with a clear lane, converging on the same outcome for the customer. About the Role This is not a build role, but real comfort with data is required. As a Customer Value Architect, you are accountable for adoption, value realization, and account health across a portfolio of existing Mixpanel customers, from onboarding through to a renewal-ready handoff. You own the value case and the adoption evidence that underpins both the Account Executive's expansion motion and the Renewal Manager's renewal — without ever owning pricing or the commercial negotiation yourself. Responsibilities • Own the onboarding outcome and time-to-value for your accounts: take the handoff from the Account Executive, partner with the Delivery Engineer on the technical build, and drive the customer to their first realized value. • Own the success plan for each account — map business objectives to specific use cases and set a measurable baseline at definition time, so value can be proven later. • Lead customer enablement and training (dashboard design, funnel analysis, retention modeling) to grow how deeply and widely a customer uses Mixpanel. • Build and maintain a network of champions and evangelists ac

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role Supabase is a validated AWS partner building toward a structured multi-year partnership, and we're just getting started. AWS SAs are talking to thousands of customers who need exactly what we build—a full backend platform with Postgres at the core—without the vendor lock-in. This is an opportunity to get Supabase in front of the right SAs and make us the default recommendation for a modern backend. We’re looking for a Platform Evangelist to join our Partnerships Team and help embed Supabase into the global AWS Solutions Architect community. This role reports directly to the Alliance Lead for the AWS partnership. You’ll work closely with AWS Solutions Architects , helping us proactively identify customer problems where Supabase is the right solution and closing the gap between partner intent and real customer outcomes. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. What You’ll Be Responsible for In this role, you’ll focus on three core pillars: Technical Evangelism & Education Build deep relationships with AWS Solutions Architects, focusing initially on defined verticals and open-source database migration motions. Develop and deliver technical workshops, training materials, and enablement content to give AWS SAs the fluency to position Supabase. Create demos, integration guides, and reference architectures that make Supabase’s fit with AWS services immediately legible. Partner with AWS SAs on active opportunities, providing technical support to move deals forward and feeding pipeline intelligence back to the alliance. Technical Support & Enablement Resolve blockers for AWS S

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As a member of the team, the Solutions Architect will build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You'll architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of a Stripe account team with deep involvement in defining the customer strategy Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. Work to deeply understand the customer’s business objectives, and t