Customer Success Architect Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service. As a Senior AI Deployment Consultant , you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI. You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence. What will I be doing? Own end-to-end deployment programs for our largest customer

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world. Your work directly supports national security missions, including customers operating within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting approaches are not always possible. In this role, you will engage deeply with GitLab through the command li

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a thoughtful and performance-driven coach who is passionate about helping teams grow through structured feedback, skill development, and continuous improvement. You have a strong ability to identify patterns in customer interactions, translate insights into practical coaching strategies, and partner with leaders to elevate the overall customer experience. You bring both analytical thinking and strong interpersonal skills to your work. You are comfortable working with data, quality insights, and customer feedback to identify opportunities for improvement. At the same time, you are energized by coaching individuals and teams, helping them build confidence, refine their approach, and consistently deliver exceptional customer experiences. You enjoy building programs that scale. Whether developing coaching frameworks, facilitating skill workshops, or partnering with managers to close performance gaps, you are motivated by seeing measurable improvements in both employee performance and customer satisfaction. You thrive in collaborative environments and work closely with Quality Assurance, Customer Insights, and CSO leadership t

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Justworks Customer Service Organization is always recruiting. We believe great leaders make great teams. We are looking for leaders who may fit in various parts of our organization, including Customer Onboarding, Customer Support, Customer Success, and International Support. You are a highly adaptable and curious leader with a deep passion for optimizing operational efficiency and delivering exceptional service. You thrive in environments of change, viewing new challenges as opportunities to apply your leadership skills across different functions. You are a metrics-driven and creative problem-solver whose energy inspires those around you. You possess a strong track record of building and managing high-performing teams, serving as a coach and mentor who ensures teams have the tools and clarity to succeed. You are driven to work cross-functionally, connecting departmental goals to larger company initiatives. Your Success Profile What You Will Work On Lead and Manage Projects/Teams: Lead and support teams and strategic projects within your assigned area, providing coaching and development to team members or frontline managers.

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a strategic, detail-oriented professional with expertise in the Employer of Record (EOR) industry. You thrive on managing complex international onboardings and turning nuanced challenges into seamless customer and employee experiences. A natural collaborator, you enjoy working across departments to optimize workflows and bridge product gaps. You are highly organized, deadline-driven, and committed to delivering high-touch service that helps customers scale their global teams with confidence. Your Success Profile What You Will Work On Own the full technical and operational setup for international hires, including the execution of employment agreements, statutory policy alignment, local enrollments, and the successful implementation of local benefit enrollments to ensure 100% Day 1 compliance. Identify customer needs during the implementation phase to recommend essential supplemental services, including but not limited to, IT provisioning, background checks, supplemental benefits, and more. Lead high-impact initiatives to improve the customer and employee journey and drive efficiency across the onboarding experience f

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights. KEY RESPONSIBILITIES Own a portfolio of existing customers to ensure adoption, value realization, and retention. Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. Present and negotiate renewal proposals, structure multi-y

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? It’s an exciting time at Intercom — especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service. As a Senior AI Deployment Consultant , you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform — including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI. You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence. What will I be doing? Lead end-to-end deploymen

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re hiring a Pre-Sales Senior Engagement Manager to shape how we bring Fin to life for customers—before a contract is even signed. You’ll work directly with customers and our Sales team to define the right deployment approach so they can launch fast, see value quickly, and avoid painful rework later. You’ll play a critical role in helping customers confidently invest in AI transformation—designing deployment approaches that balance speed, adoption, and long-term value. This isn’t a “follow the playbook” role. You’ll be helping us build the playbook . What will I be doing? Turn ambiguity into clarity Lead services scoping with customers (Director to C-level) to understand their support operations, goals, and constraints—and turn that into a clear deployment path forward Own the story in pre-sales Partner closely with Sales to position services, shape deals, and give customers confidence in how they’ll get value from day one Scope what success looks like Tran

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? It’s an exciting time at Intercom — especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service. As a Senior AI Deployment Consultant , you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform — including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI. You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence. What will I be doing? Lead end-to-end deploymen

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by a set of advanced AI Agents, who blend automation with empathy, setting a new standard in customer experiences at scale. At Fin, you’ll help shape the future of AI-first customer experiences, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered experiences not just possible, but a reality for our customers. About the Role There's an enormous difference between building a Fin demo and deploying Fin in production. A Solutions Engineer can stand up an impressive AI agent demo in an afternoon. Making that demo reliably show what Fin actually does - across every channel, every persona, every vertical, in front of the world's most discerning buyers - is a different discipline entirely. That discipline is what we're hiring for. As a founding Fin Demo

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams — enabling customers to understand and realize the value of Trustpilot’s platform during the sales process. You are responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering technical credibility that drives confidence and conversion. Your work bridges technology and business outcomes, ensuring every deal is both commercially and technically sound. This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation. What you’ll be doing: Technical Discovery: Partner with Account Executives to uncover customer needs, system environments, and integration requirements. Solution Design: Develop clear, scalable solutions that meet business objectives and align with technical feasibility. Product Demonstrations: Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI. Proof-of-Concepts: Support pilot programs to validate functionality, integration, and impact prior to contract signature. Technical Enablement: Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers. Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover. Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration re

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Solutions Engineer, you are the technical specialist supporting the New Business and Account Management teams. Your goal is to help customers understand the practical value of Trustpilot’s platform. You are responsible for executing technical demonstrations, validating product fit, and ensuring that prospects have the technical confidence to convert. You bridge the gap between technical features and customer requirements to drive consistent commercial results What you'll be doing: Technical Discovery: Support Account Executives in uncovering customer needs and existing system environments. Product Demonstrations: Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI. Solution Delivery: Configure and present standard solutions that address specific customer pain points and business goals. Proof-of-Concepts: Manage pilot programs to validate functional requirements and technical impact before signing. Technical Enablement: Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers. Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover. Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration requirements. Feedback Loop: Capture recurring customer feedback and insights to inform product Who you are: Proven experience in a technical customer-facing role, such as Sales Engineering, Technical Support, or Implementation. Proficiency in web technologies, including APIs, JavaScript, and standard SaaS integratio

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Technical Account Manager (TAM), you are the post-sales technical partner for Trustpilot’s most complex and high-value customers. You ensure smooth technical onboarding, integration success, and long-term stability by acting as the bridge between Customer Success, Product, and Engineering. You are accountable for optimizing technical performance and adoption across your portfolio — driving customer satisfaction, operational excellence, and contributing to strong Business Adoption and Gross Renewal Rate (GRR) results. This role bridges Customer Success and technical delivery. You are instrumental in ensuring customer satisfaction, minimizing time-to-value, and maintaining reliable integrations that enable long-term retention and advocacy. What you'll be doing: Technical Onboarding & Implementation: Oversee or support technical setup, API integration, and configuration for assigned customers. Ongoing Technical Assistance: Serve as the primary technical contact post-launch, ensuring performance, uptime, and issue resolution. Adoption & Optimization: Partner with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot’s technical capabilities. Customer Advocacy: Represent customer technical needs to Product and Engineering teams; drive prioritization of key issues or improvements. Issue Management: Manage escalation paths and coordinate resolution of critical technical incidents. Documentation: Maintain technical records, integration details, and knowledge base articles for customer reference. Cross-Functional Collaboration: Work closely with Product, Support, and Success to ensure a cohesive cus

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Technical Account Manager (TAM), you are the post-sales technical partner for Trustpilot’s most complex and high-value customers. You ensure smooth technical onboarding, integration success, and long-term stability by acting as the bridge between Customer Success, Product, and Engineering. You are accountable for optimizing technical performance and adoption across your portfolio — driving customer satisfaction, operational excellence, and contributing to strong Business Adoption and Gross Renewal Rate (GRR) results. This role bridges Customer Success and technical delivery. You are instrumental in ensuring customer satisfaction, minimizing time-to-value, and maintaining reliable integrations that enable long-term retention and advocacy. What you'll be doing: Technical Onboarding & Implementation: Oversee or support technical setup, API integration, and configuration for assigned customers. Ongoing Technical Assistance: Serve as the primary technical contact post-launch, ensuring performance, uptime, and issue resolution. Adoption & Optimization: Partner with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot’s technical capabilities. Customer Advocacy: Represent customer technical needs to Product and Engineering teams; drive prioritization of key issues or improvements. Issue Management: Manage escalation paths and coordinate resolution of critical technical incidents. Documentation: Maintain technical records, integration details, and knowledge base articles for customer reference. Cross-Functional Collaboration: Work closely with Product, Support, and Success to ensure a cohesive cus

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams — enabling customers to understand and realize the value of Trustpilot’s platform during the sales process. You are responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering technical credibility that drives confidence and conversion. Your work bridges technology and business outcomes, ensuring every deal is both commercially and technically sound. This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation. What you’ll be doing: Technical Discovery: Partner with Account Executives to uncover customer needs, system environments, and integration requirements. Solution Design: Develop clear, scalable solutions that meet business objectives and align with technical feasibility. Product Demonstrations: Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI. Proof-of-Concepts: Support pilot programs to validate functionality, integration, and impact prior to contract signature. Technical Enablement: Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers. Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover. Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration re