Customer Success Architect Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Dashboard helps millions of people around the world run their business—from managing integrations and analyzing fraud to resolving customer issues. The next chapter is about transforming the Dashboard into a "power tool" for payment professionals. The Dashboard team is responsible for the scaffolding of the Dashboard (e.g., navigation, search, settings), governing frameworks (e.g., information architecture), and core experiences that set the standard (e.g., managing your customers, customizing your home page). We're hiring a product manager to shape the Dashboard strategy, amplify its impact across the company, and accelerate Stripe's mission to increase the GDP of the internet. What you'll do You'll evolve the Dashboard to meet the needs of any business model. Improve wayfinding mechanisms to increase user productivity and product discovery. Shape the information architecture to encourage interoperability. Develop a strategy and roadmap for a more personalized Dashboard. Write the playbook for interoperability across the numerous layers of indirection in the Dashboard. Partner with third-party developers to understand how the Dashboard can better serve their needs. Responsibilities Make the Dashboard easier to use and more powerful Own the strategy and roadmap that makes the Dashboard uniquely good for any business model Collaborate with engineering and design across time zones (PST, EST, CET) to ship high-impact functionality th

About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential. About the Role The CRM team at Stitch Fix is responsible for strengthening client relationships, maximizing customer lifetime value, and driving long-term retention through data-driven personalization. As a CRM Marketing Manager, you will strategically own and innovate key pillars of our CRM organization. Partnering closely with Creative, Data Science, Product, and Engineering teams, you will deliver highly personalized lifecycle programs across multiple channels to measurably reduce churn, increase reactivation, and elevate the overall customer experience. Responsibilities: Strategize and execute comprehensive, cross-channel lifecycle and transactional programs (including Email, App Push, SMS and Packaging Inserts) to drive customer engagement and loyalty. Own and optimize the end-to-end planning and development workflow for CRM marketing initiatives, ensuring rapid execution and agile adaptation based on performance data. Collaborate cross-functionally with Creative, Product, Engineering, and Customer Service stakeholders to build a seamless customer journey and elevate the role of our Stylists in our content strategy. Leverage advanced data analytics and insights to design personalized CRM programs at scale, identifying new growth opportunities and mitigation strategies for churn. Synthesize and communicate high-level performance reporting and strategic insights to leadership and stakeholders across the organization. How AI and tools show up in your day-to-day work: Leverage generative AI tools (e.g., Ch

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior AI and Data Specialist About the job This position will be responsible for unlocking exceptional growth for Twilio’s customers and business. We are seeking a high-achieving individual to join Twilio’s Strategy & Operations team within the Industry Relations & Strategic Growth organization. In this high-visibility role, you will use data analysis, scripting, and agentic workflows to improve product quality, fight fraud, reduce billing errors, and optimize gross margins for our global telecommunications network. You will build root-cause-analysis tools and automations that query complex datasets, uncover trends, drive human decisions, and allow business partners to self-serve data insights. To achieve this, you will collaborate closely with Carrier Relations to define business requirements, engage with Enterprise Technology and Engineering to build data pipelines and governance, and partner with Produc

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior AI and Data Specialist About the job This position will be responsible for unlocking exceptional growth for Twilio’s customers and business. We are seeking a high-achieving individual to join Twilio’s Strategy & Operations team within the Industry Relations & Strategic Growth organization. In this high-visibility role, you will use data analysis, scripting, and agentic workflows to improve product quality, fight fraud, reduce billing errors, and optimize gross margins for our global telecommunications network. You will build root-cause-analysis tools and automations that query complex datasets, uncover trends, drive human decisions, and allow business partners to self-serve data insights. To achieve this, you will collaborate closely with Carrier Relations to define business requirements, engage with Enterprise Technology and Engineering to build data pipelines and governance, and partner with Produc

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Growth Marketing Manager, Global Events . About the job This position is needed to lead audience acquisition, engagement, campaign strategy, and performance marketing for Twilio’s priority customer events. This role sits on Twilio’s Global Events team and serves as the marketing lead for programs including SIGNAL, SIGNAL World Tour, and Exec Connect. You will build integrated campaigns that drive registration, attendance, engagement, and measurable business impact. This role is ideal for a data-driven marketer who thinks in funnels, writes with clarity and personality, tests new ideas, and knows how to turn event moments into high-performing marketing campaigns. Responsibilities In this role, you’ll: Lead audience acquisition and engagement strategy for priority flagship customer events, including SIGNAL, SIGNAL World Tour, and Exec Connect. Build integrated event marketing plans across email, web, paid, social, sales ac

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Executive Business Partner. About the job This position is needed to proactive calendar support, juggling multiple deliverables with competing deadlines and take effective action without knowing the full picture. You will partner with executives to drive execution on team initiatives in support of business priorities. You will serve as a point person for both your executives direct reports and the administrative business partners in your organization. Responsibilities In this role, you’ll: Handle end to end meeting coordination and facilitation, plan team building activities, leadership summits and offsites Partner with your execs to understand their priorities, stack rank meeting requests and redirect as needed, work independently and make decisions on behalf of your executive. Act as a point person for your executives’ direct reports and team, build strong cross functional relationships and maintain team morale.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Deal Desk Senior Analyst. About the job Twilio is looking for a curious, action-oriented, strong financial analyst for the Deal Desk Team who lives the Twilio Magic to support our LATAM Go-to-Market motion. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions and contribute to non-standard commercial agreements by providing rigorous financial governance and structuring. This role partners closely with Finance leadership, Sales, Legal, and Operations to evaluate, structure, and execute deals in a way that is a “win-win” for both customers and Twilio while optimizing corporate margin goals. The ideal candidate is a proactive, driven professional, able to build complex financial models and analyze pricing structures, while providing data-driven, financially sound, and clearly communicated explanations and solutions. Responsibilities In this role, you’ll: Build and analyz

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Applications Engineer 2 About the job Twilio is looking for a Salesforce Developer to join the GTM Automation team. This is a great role for an experienced Salesforce developer looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing development team that you can learn with and help shape. You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data, and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions. R

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Mixpanel is building a vertical go-to-market motion — organizing enterprise sales by industry so we can sell in the buyer's language, with their use cases, and with proof from companies they recognize. This team is distinct from Mixpanel's Named Account team, which owns renewals and growth on the existing customer base; this team's mandate is net-new enterprise logos and expansion within a vertical. About the Role We're hiring a Senior Account Executive, Verticalized Sales to own growth within an industry vertical across North American markets. You'll drive net-new enterprise pipeline and expansion within your vertical, running full-cycle enterprise deals from first meeting to close. Beyond your own territory, you'll build deep vertical expertise and put it to use — shaping the discovery questions, messaging, and competitive positioning your peers rely on, and feeding what you learn in the field back into the team's playbooks. This role suits someone who's comfortable building in ambiguity, since the vertical model is still maturing and the playbooks are being built in real time. Responsibilities Drive net-new enterprise pipeline within your assigned vertical(s) — sourcing, qualifying, and closing new Mixpanel customers, as well as new business units and subsidiaries within existing customers Drive expansion alongside Renewal Managers on renewal growth and Customer Value Managers on upsell opportunities in current business units or new subsidiaries Run a full-cycle enterprise sales process from first meeting to close, applying MEDDPICC (or Mixpanel's chosen methodology) to qualify and mana

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer. About the job This position will be part of a team of talented engineers within our Commerce Platform Team, who build services and products that operate at a massive scale. This platform is central to Twilio's core business as it is responsible for managing the billing lifecycle and payment experience for our customers, while also acting as a gateway for discovering and selling our products. Billing is going through a transformational journey, and we are introducing new and exciting capabilities. The engineer in this role will be part of a team that focuses on the control plane, billing experience and account lifecycle management. The successful candidate will design, build, and operate core billing platform services that help transition our platform and our customers to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexi

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Mixpanel is building a vertical go-to-market motion — organizing enterprise sales by industry so we can sell in the buyer's language, with their use cases, and with proof from companies they recognize. This team is distinct from Mixpanel's Named Account team, which owns renewals and growth on the existing customer base; this team's mandate is net-new enterprise logos and expansion within a vertical. About the Role We're hiring a Senior Account Executive, Verticalized Sales to own growth within an industry vertical across North American markets. You'll drive net-new enterprise pipeline and expansion within your vertical, running full-cycle enterprise deals from first meeting to close. Beyond your own territory, you'll build deep vertical expertise and put it to use — shaping the discovery questions, messaging, and competitive positioning your peers rely on, and feeding what you learn in the field back into the team's playbooks. This role suits someone who's comfortable building in ambiguity, since the vertical model is still maturing and the playbooks are being built in real time. Responsibilities Drive net-new enterprise pipeline within your assigned vertical(s) — sourcing, qualifying, and closing new Mixpanel customers, as well as new business units and subsidiaries within existing customers Drive expansion alongside Renewal Managers on renewal growth and Customer Value Managers on upsell opportunities in current business units or new subsidiaries Run a full-cycle enterprise sales process from first meeting to close, applying MEDDPICC (or Mixpanel's chosen methodology) to qualify and mana

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Iberia Account Executive team is focused on maximizing net revenue retention and expanding Stripe’s footprint across Iberia. Rather than cold prospecting, our primary focus is partnering with existing, high-potential accounts to drive strategic product adoption and account expansion. We move with urgency and operate with high customer empathy, delivering commercial growth through structured account planning, cross-selling, and executive alignment. What you'll do As an Account Executive (Existing Business) for Iberia, you will drive revenue expansion across our established portfolio of Enterprise users in Iberia . Acting as a trusted commercial advisor to senior business leadership, you will unlock strategic growth opportunities by guiding clients through multi-product adoption, international expansion, and contract upgrades. You'll execute long-term account growth strategies, align complex technical and commercial requirements, and lead commercial negotiations to close. Responsibilities Drive Portfolio Revenue Growth: Own and execute revenue expansion targets within a dedicated portfolio of existing, high-growth accounts in Iberia. Unlock Cross-Sell & Upsell Opportunities: Identify unmet client needs and drive adoption of Stripe's broader product suite (e.g., Billing, Connect, Radar, Treasury, Issuing). Strategic Account Mapping: Build comprehensive growth plans for complex organizations, mapping customer business roadmaps to Stripe’

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Mixpanel is building a vertical go-to-market motion — organizing enterprise sales by industry so we can sell in the buyer's language, with their use cases, and with proof from companies they recognize. This team is distinct from Mixpanel's Named Account team, which owns renewals and growth on the existing customer base; this team's mandate is net-new enterprise logos and expansion within a vertical. About the Role We're hiring a Senior Account Executive, Verticalized Sales to own growth within an industry vertical across North American markets. You'll drive net-new enterprise pipeline and expansion within your vertical, running full-cycle enterprise deals from first meeting to close. Beyond your own territory, you'll build deep vertical expertise and put it to use — shaping the discovery questions, messaging, and competitive positioning your peers rely on, and feeding what you learn in the field back into the team's playbooks. This role suits someone who's comfortable building in ambiguity, since the vertical model is still maturing and the playbooks are being built in real time. Responsibilities Drive net-new enterprise pipeline within your assigned vertical(s) — sourcing, qualifying, and closing new Mixpanel customers, as well as new business units and subsidiaries within existing customers Drive expansion alongside Renewal Managers on renewal growth and Customer Value Managers on upsell opportunities in current business units or new subsidiaries Run a full-cycle enterprise sales process from first meeting to close, applying MEDDPICC (or Mixpanel's chosen methodology) to qualify and mana

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Marketing Analyst . About the job We're hiring a Senior Marketing Analyst to join our global marketing analytics team, sitting alongside our regional analytics business partners (EMEA and APJ). This position is needed to help fuel insights to our International Marketing teams. You will be responsible for analytics across our B2B and B2C funnels, diving into our Marketing engine that powers developers across the world who use and love Twilio products, as well as surfacing high potential opportunities for our Sales teams. You will be part of a highly visible Analytics team that serves as the trusted advisor to our regional VPs of Marketing. You will get to work with great minds across Marketing, Product, Sales, and Finance. A truly horizontal role and opportunity to build strong relationships! Responsibilities In this role, you’ll: Analysis & Insight: Dive deep into marketing performance data a

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Fast Track Onboarding Specialist (L2). About the job Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their A2P numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions. Responsibilities In this role, you’ll: Provide personalized onboarding support for customers who sign up for our Fast Track Packages. Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands. Able to provide compliance guidance for all A2P products. Manage Onboarding SLAs