Customer Success Architect Jobs

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are now looking for our first Enterprise Solutions Consultant in Bengaluru, India to help Figma rapidly move up market and drive deals within large, sophisticated enterprise companies. In this role, you will serve as a technical and customer-facing resource, responsible for defining processes and programs that enhance scalability and represent Figma from a technical standpoint. This is a full-time role based out of our India office in Bengaluru. What you'll be doing: Paint the vision of the Figma Platform and guide customers in realizing the value through product demonstrations and presentations. Go deep technically with an engineering and product audience on how our technology works and how it will accelerate their digital product delivery Identify common trends across the market to influence our product team on the opportunity to unlock further growth opportunities. Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires, RFIs, RFPs, identity and enterprise questions. Strengthen Figma's security reputation by understanding customer concerns about data access and working with product and legal teams to resolve findings. Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales and product teams. Create thoughtful content to delight customers and internal partners surrounding the Figma platform. Collaborate with amazing Figmates to hone your craft and execute daily. We are looking f

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma’s Solutions Consulting team is comprised of a group of talented, dynamic, creative, and technical professionals. The team sits within Sales and helps to successfully secure new customers and expand our existing customer base by demonstrating the value of the Figma platform and painting the vision of what is technically possible. We are looking for a Director, Solutions Consulting to lead our AMER Solution Consulting teams across Mid-Market, Enterprise, and Strategic segments. In this role, you will define and execute our strategy for how we partner with Sales, engage with customers, influence new business, and scale for even greater impact. At Figma, we think creatively, lift constraints that block our imagination everyday, and we expect you to do the same. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Build, develop, and inspire talented, hard-working Solutions Consultants and leaders by creating scalable, data-driven processes that drive team and company goals Partner with Sales leadership to achieve sales targets across aligned regions and ensure successful pre-sales outcomes Analyze and manage the performance of our AMER Solutions Consulting teams, including influenced ARR and activity metrics Develop, refine, and scale core SC processes such as discovery, technical qualification and POCs/trials and establish initiatives to continue up-leveling our AMER Solutions Consultants Act as the technical executive to

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As Figma’s customer base continues to expand and diversify, and new technological advancements in AI and generative design emerge, the opportunity for AI experience engineering is greater than ever. You’ll collaborate closely with a cutting edge AI Research team and your work will help raise the ceiling of what’s possible for designers and lower the floor of who can design. We are seeking an accomplished and experienced AI Product Engineer who has built generative AI products to join our team and lead our AI efforts from inception to implementation. Join us in molding the future of AI at Figma! This is a full-time role that can be undertaken from one of our US hubs or remotely in the United States. What you'll do at Figma: Lead the development of early-phase AI systems to enhance user experience and develop systems to measure and improve AI performance and relevance Direct the future of AI at Figma in collaboration with cross-functional teams of innovative software engineers, product managers, and data scientists Break down open-ended AI problems into engineering strategies utilizing machine learning, data analysis, and experimental design Provide mentorship and promote best practices in data and AI while cultivating a collaborative and inclusive team culture Contribute to the growth of the team by improving the hiring process and recruiting outstanding AI talent We’d love to hear from you if you have: 5+ years of experience of Software Engineering, with 1 or more years of developing generative

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! In this role, you'll develop and deliver a scale customer onboarding experience for a high volume of customers in our commercial segments. You'll work closely with leadership to help design what scale onboarding can look like at Figma and expand our programs to support international sales teams. You will collaborate with other members of the Customer Onboarding team to inform and evolve the processes and materials for this program. Also, you will use metrics, customer feedback and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers and we can't wait to meet you! This is a full time role based in London. What you'll do at Figma: Own and manage scale customer onboarding programs supporting a high volume of commercial customers Partner closely with sales, marketing and enablement teams to develop and evangelize the program within the Figma organization Guide customer goals and successfully drive a high volume of customers towards onboarding closeout Partner with Marketing, Operations and Sales to build and optimize scalable customer programs Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption Consult on product and industry bes

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma’s Solutions Consulting team is comprised of a group of talented, dynamic, creative, and technical professionals. The team sits within Sales and helps to successfully secure new customers and expand our existing customer base by demonstrating the value of the Figma platform and painting the vision of what is technically possible. We are looking for a Manager, Solutions Consulting to lead our Japan Solution Consulting team. As a cross-functional leader, you will collaborate closely with Sales, Product, Customer Experience, Partners, and Support teams to drive consultative strategies that unlock customer value and accelerate growth. With Figma rapidly innovating, this position offers the exciting challenge of scaling the Solutions Consulting function and contributing to the evolution of our enterprise go-to-market motion. What you’ll do at Figma: Lead, hire, and motivate a diverse team of Solutions Consultants Participate in customer and prospect meetings alongside your team Assist in continual training and development, including mentorship, hiring, and career growth Work cross-functionally to help define and execute our technical pre- and post-sales strategy Build and implement programs that help scale our Solutions Consultants and drive greater impact for our customers We'd love to hear from you if you have: 3+ years as a frontline manager leading Solutions Consultants or Sales Engineers, with direct accountability for team performance, coaching, and feedback. 8+ yea

ABOUT THE ROLE You will be working on the Peloton Product Engineering team within the Connected Fitness organization, building the core software that powers the screens on our flagship hardware products. This includes developing the primary member-facing application that comes embedded on every Peloton Bike, Tread, and Row. You will get the opportunity to develop highly engaging, customer-facing features and shape the on-equipment software that delivers our best-in-class fitness experiences directly to our Members. YOUR DAILY IMPACT AT PELOTON As an Android Engineer, you will be responsible for iterating on the process, technology, and communication throughout your team. You will also have the responsibility to assist and grow the more mid/junior engineers around you. YOU BRING TO PELOTON Passion for building scalable and responsive customer-facing applications 4+ years of software development experience, 2+ years of Android development experience Solid experience interacting with REST APIs Solid understanding of Kotlin and Java Solid understanding of architecture patterns, namely MVVM and MVI Solid understanding of Android threading and processing Experience with profiling UI, memory, and threading in Android Ability to collaborate with UX and design teams on design execution feasibility Ability to effectively translate Product, UX, and UI requirements into code implementations Ability to accomplish complex engineering tasks independently Ability to manage complex cross-team coordinations and work closely with product owners Ability to evaluate and communicate different engineering solutions and trade-offs Ability to leverage AI-first coding tools, such as Claude Code B.S. in Computer Science or Engineering or equivalent years of work experience BONUS Have experience with automation testing, such as Espresso Have Github project(s) or contribute to open source communities Have continuous build experience in an Agile Environment Have experience using gRPC and GraphQL

ABOUT THE ROLE Peloton is looking for a forward-thinking, adaptable, and hardworking IT Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer, you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role, a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast-paced team environment, and possess excellent communication skills and professionalism, while having a high degree of proficiency over a large scope of IT software, hardware, and networking disciplines. This position is required on site 5 days a week. YOUR DAILY IMPACT AT PELOTON Mac/Windows/ChromeOS deployment and support User hardware/software/peripheral support LAN troubleshooting and support Systems administration Hardware procurement and asset management Creating and maintaining documentation Mentoring and handling escalations from junior and MSP(Managed Service Provider) technicians YOU BRING TO PELOTON 4+ years of hands-on IT Support experience Experience supporting Macintosh OS 10.15 or later Experience supporting Microsoft Windows 10 or better Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications Proven skills in troubleshooting, deployment, and liquidation of hardware Proven ability to work successfully with limited sup

ABOUT THE ROLE The Manufacturing EOL Test Engineer will provide day-to-day, hands-on manufacturing test devices maintenance, troubleshooting, implementation of developed work, and support in conjunction with internal engineering teams and CMs, ensuring manufacturing test processes are repeatable and controlled. This role will gather technical/customer requirements, to ensure manufacturing test machines, devices running as developed. Manufacturing Test processes will include, but are not limited to, IQC/IPQC/FQC and final assembly (FATP) to ensure testing requirements and proper data transfer are fulfilled. YOUR DAILY IMPACT AT PELOTON Collaborate with multi-functional engineering teams (SW/FW/EE/ME/HW/QC) to ensure robust manufacturing test strategies, providing expertise in manufacturing test execution Work with manufacturing EOL test development team for new and existing product designs, development of mechanical requirements, write test plans, and lead test coverage based on product requirements Develop automated test scripts for product functional tests using C/C++/ Python/LabVIEW Build and deploy manufacturing test platforms for manufacturing partners Analyze, troubleshoot, and root cause manufacturing test yield issues and field escapes Experience in crafting and supporting high-volume data collection from multiple systems in a manufacturing environment to identify, measure, and present critical metrics needed by the Peloton engineering teams Handles the manufacturing test FW/SW change order process (ECR/ ECO) Capable in participating development of manufacturing test equipment specifications Performs other duties as assigned by management YOU BRING TO PELOTON 5+ years of hands-on, product-specific manufacturing test development and execution required (NPI to MP) Extensive background in high-volume manufacturing test development for consumer products Subject matter expert with

ABOUT THE ROLE Peloton Product Line Architects (PLA’s) drive the innovation and optimization of a hardware product (such as the Peloton Bike, Tread, or Row) as well as the development of future Peloton products. This role is within the Hardware Team and reports to the Director of Product Line Architecture. The PLA has several key responsibilities, the first of which is the acting lead technical role during a new product initiative (NPI). Secondly, the PLA regularly collaborates with Product Management, translating the voice of the customer into the technical requirements that are then used by the design, testing and manufacturing teams to produce our world class products. Along with the Engineering Program Manager (EPM), the PLA leads and influences, without direct supervisory authority, the technical teams that develop the product concepts and execute the designs. Key to this role is continuous cross-functional interaction with internal and external team members - including but not limited to: Product Management, Program Management, Industrial Design, Mechanical and Electrical Engineering, Firmware, Quality, Manufacturing, Supply Chain, as well as members of leadership. As one of the core product team members, your extensive experience will enable you to provide technical leadership and mentorship to others, giving guidance in making key strategic decisions for product direction and category trade-offs. Your diplomacy in maintaining alignment within the groups provides the positive, forward driven approach needed for the teams to succeed. YOUR DAILY IMPACT AT PELOTON Develop program direction for a Peloton HW product initiative in alignment with the Product Manager and executive teams Monitor and adjust program strategies with cross functional leadership to best suit the current and future needs of the business Promote and provide a means for healthy collaboration between cross functional teams as well as with contract and joint development

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an AV Production Specialist, you will be a critical part of supporting the technical aspects of Figma's internal events. As a member of the broader IT Team, the ideal candidate is an excellent communicator, customer service oriented, highly organized, and can adapt quickly when event schedules or technical needs change on short notice. This role will report directly to the AV Manager. This is a full time role based in our SF Hub. What you'll do at Figma: Coordinate and operate Figma's internal events, including setup, technical checks, and live event support Manage and operate PTZ cameras, microphones, and other AV equipment during live and hybrid events to ensure high production quality Provide real-time technical support to presenters, attendees, and stakeholders during events, with a focus on customer service and professionalism Coordinate with internal stakeholders and our SF Hub Workplace team on event needs during weekly meetings Maintain Event SLO's with AV Manager and collaborate on documentation Troubleshoot issues as they arise in our All Hands space and conference rooms Perform routine conference room sweeps to ensure readiness, cleanliness, and functionality of AV systems Assist in provisioning and configuring new hardware (cameras, microphones, conferencing devices) for office builds and upgrades Maintain an organized inventory of AV equipment and recommend improvements to workflows, documentation, and processes We'd love to hear from you if you have: 2+ years of experience in AV

ABOUT THE ROLE The Senior Manager, Financial Systems & Reporting Transformation is responsible for leading the redesign of the company's financial master data — including the chart of accounts, cost centers, profit centers, product hierarchies, and dimensional reporting structures — with the objective of enhancing profitability insights, standardizing management reporting, and enabling seamless upstream consolidation with the parent company. YOUR DAILY IMPACT AT PELOTON Lead the end-to-end redesign of the company's financial master data structures — chart of accounts, cost centers, profit centers, functional areas, internal orders, product hierarchies, customer/vendor master, and reporting dimensions — to enable enhanced profitability, channel, and product-level reporting Define the target-state data model required for seamless consolidation with the parent company's reporting environment, including alignment of GL accounts, entity structures, intercompany conventions, and dimensional hierarchies Develop and execute the migration plan from the legacy fragmented environment to the redesigned master data model, including data mapping, cleansing, cutover, and validation Establish master data governance (ownership, request/approval workflows, change controls, and audit trails) to preserve data integrity post-implementation Partner with IT and the SAP functional teams to configure and validate master data changes in SAP ECC, ensuring downstream impacts to sub-ledgers, allocations, and reporting are fully understood and controlled Spearhead process optimization efforts within key functional areas, including the month-end close process, consolidations, allocations, and monthly management reporting Drive efficiency and process design improvements within major transaction cycles: Order to Cash (OTC), Procure to Pay (PTP), Inventory, and Fixed Assets — with particular focus on how master data drives accuracy, controls, and reporting granularity Identify, champion, a

ABOUT THE ROLE Join the Peloton Product Engineering team within our Connected Fitness organization and help build the core software powering the screens of our flagship hardware. In this role, you will develop the primary, member-facing application embedded on every Peloton Bike, Tread, and Row. This is your opportunity to shape the on-equipment software that delivers our best-in-class fitness experiences directly to millions of Members worldwide. YOUR DAILY IMPACT AT PELOTON Build highly engaging, responsive, and scalable customer-facing features from concept to deployment Guide, mentor, and elevate mid-level and junior engineers while optimizing team processes and modernizing engineering solutions Partner closely with Product, UX, and Design teams to evaluate execution feasibility, manage cross-team dependencies, and translate vision into clean code Independently tackle complex engineering tasks, leveraging AI-first coding tools (like Claude Code) and profiling UI, memory, and threading to ensure a flawless user experience YOU BRING TO PELOTON 6+ years of software development experience, including 4+ years of dedicated Android development, backed by a B.S. in Computer Science/Engineering (or equivalent experience). Experience with continuous build integration in an Agile environment, active GitHub projects, or open-source contributions is highly preferred Deep understanding of Kotlin, Java, Android threading, and modern architecture patterns like MVVM and MVI. Familiarity with automation testing frameworks like Espresso is a major plus Strong experience interacting with REST APIs, handling data processing, and evaluating complex engineering trade-offs. Exposure to modern data query languages like gRPC and GraphQL is a distinct advantage Proven ability to manage cross-team coordination, work independently on complex tasks, and turn product and design requirements into seamless, high-performance reality #LI-KN1 #LI-Hybrid The base salary range represents the low and

ABOUT THE ROLE Peloton’s Hardware team builds the next generation of connected fitness devices while powering the continuous growth of our existing product line. Reporting directly to the Director of Mechanical Engineering, you will recruit, guide, and elevate a high-performing team of mechanical engineers. You’ll bridge technical rigor with empathetic leadership—fostering a culture of innovation, driving best-in-class engineering standards, and collaborating across Electrical, Firmware, Quality, Operations, and Industrial Design to bring complex, high-impact products from concept to customer hands. YOUR DAILY IMPACT AT PELOTON Recruit top engineering talent, mentor team members through 1:1s and tailored growth plans, and cultivate a performance-driven, highly collaborative culture Establish robust engineering standards, refine product development workflows, and champion best practices in DFM, failure analysis, and design tools Partner closely with Program Management, Quality, Industrial Design, and Manufacturing to hit roadmap milestones, resolve critical business escalations, and clear operational blockers Engage with global suppliers, JDMs, and Contract Manufacturers across all phases of the product lifecycle to bring complex mechanisms to life YOU BRING TO PELOTON 12+ years in mechanical design engineering with 4+ years leading engineering teams. B.S. in Mechanical Engineering (or equivalent) Proven track record guiding teams from concept to launch, defining design/tool release processes, and balancing competing product and technical priorities Strong foundation in core manufacturing methods (injection molding, sheet metal stamping, welding, casting, machining) along with test and measurement fixturing Exposure to Finite Element Analysis (FEA), power transmission systems (drive belts, pulleys, bearings), Process Engineering, or Quality Management Systems (QMS) Excellent written/spoken English with a strong knack for identifying team strengths, coaching for growt

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the Role & Team The Cryptographic Services & Infrastructure team secures and manages cryptographic keys and enables Robinhood engineering teams to safely leverage core capabilities like encryption and decryption. Join a high-impact team responsible for protecting some of Robinhood's most sensitive financial and customer data! In this role, you will help build and operationalize Robinhood's new in-house card-processing service—a critical initiative that brings core capabilities in-house and offers meaningful ownership across software, infrastructure, security, and operations. While prior cryptography or security experience is highly preferred, we are excited to empower strong engineers with a passion for security to learn and grow their skills on the job. This role is based in our Bellevue, WA and Menlo Park, CA offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do day-to-day Design, build, and maintain production services and infrastructure supporting key management, encryption, and decryption functions. Help architect, launch, and scale Robinhood’s new in-house card-processing environment to protect sensitive card, financial, and tax-related data. Write clean, maintainable production code and build operational tooling across software, infrastructure, and security controls. Collaborate with internal engineering teams to support migrations, drive adoption of

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role Our group is building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers & sharp problem-solvers. Individuals who are wired to make an impact. Robinhood is where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood’s Money Experience team builds the customer-facing money movement experience in the app. The team owns core transfer flows and works across experiences like deposits, withdrawals, recurring deposits, transfer history, post-transfer pages, incoming wires, and guided transfer flows, including launches such as recurring extra cash. As a iOS Engineer on the Money Experience team, you would build and improve iOS experiences that help customers move money into, out of, and between Robinhood accounts. You would contribute to features like account selection, transfer validation, deposit and withdrawal flows, post-transfer experiences, and the migration to newer guided transfer flows, working as part of a mobile team that includes multiple iOS and Android engineers. This role is based in our Menlo Park, CA office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Build and maintain iOS features that support equities trading, brokerage account m