Customer Support in Warsaw

Coder is looking for a Customer Support Engineer to join our dynamic, collaborative team. In this pivotal role, you’ll work hand-in-hand with our Product and Customer Success teams, making a direct and lasting impact on our fast-growing business. As part of a small, agile group, your expertise will be highly visible, helping shape the future of our Customer Support function. We’re looking for someone who thrives in a fast-paced environment built on open communication, continuous learning, and creative problem-solving. You are proactive, detail-oriented, tactful, and endlessly curious about new technologies. With a natural instinct for automation, process improvement, and exceptional customer experiences, you’ll troubleshoot complex issues, deliver timely and effective solutions, and communicate with clarity and empathy. Above all, you’ll be a passionate advocate for our customers by driving satisfaction, fostering success, and elevating the support experience at every touchpoint. What you’ll do here Reproduce and debug customer issues by building or using existing test environments and tools Communicate tactfully with customers Gather information, provide diagnostic and resolution steps, convey process and product guidance and follow up after issues are resolved Solve incoming technical support requests in a timely manner, including high-severity urgent cases Identify and communicate product usage trends, bugs and feature requests Guide and mentor new team members on processe

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The role requires a highly collaborative, customer centric approach with various stakeholder groups including the wider People Team, leaders and employees. The scope includes Poland with some opportunity to support across the Europe region. Our team works in a dynamic, fast paced environment which underpins our relationship-based culture. As such, you’ll need a flexible and adaptable communication style, ability to engage with all levels across the organisation and strong self-awareness to build strong relationships across the business. You will be accountable for customer support & administration across the employee lifecycle. This role is exposed to multiple functional disciplines including compensation, benefits, HR policies, HRIS, reporting, employee relations and analytics. Key responsibilities: Act as the 1st point of contact for all People Team enquiries that come through our case management system or over the phone, providing superior customer service to

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Data Scientist, Commercial Analytics will leverage advanced analytics, machine learning, experimentation, and predictive modelling to identify growth opportunities, reduce customer churn, optimize territory and account planning, and support strategic decision-making across the commercial organization. This role works with large-scale customer, sales, product usage, and financial datasets to develop scalable analytical solutions that influence key business outcomes. It aligns closely with commercial priorities such as Annual Recurring Revenue (ARR) growth, retention, expansion, customer lifetime value, sales effectiveness, and portfolio optimization. Responsibilities: Develop, deploy, and maintain machine learning models that support Customer churn prediction, Upsell and cross-sell propensity scoring, Whitespace opportunity identification, Customer lifetime value prediction, Renewal risk assessment and Sales forecasting. Apply advanced statistic

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebratea a variety of perspectives and experiences. We are not looking for someone who checks every single box—we’re looking for lifelong learners and people who can make us better with their unique experiences. We are seeking an independent Staff Software Engineer who effectively balances technical excellence with a disciplined approach to the software development lifecycle. What you'll be doing Design, build, and evolve intelligent customer experience solutions that integrate Salesforce CRM with AWS services and modern generative AI capabilities. Architect and develop AI-powered experiences using Amazon Bedrock

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. AS A SENIOR SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL: Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts Work with local department managers to analyze and resolve technical issues, and recommend solutions for changing needs Provide global support by managing tickets within our ET Service Management Ticketing System (ServiceNow), including knowing when to escalate priority issues Follow standard operating procedures and quickly redirect problems to the appropriate resources when needed Develop, document, and implement standard operating procedures and customer service guidelines for remote ET support, and pass them down to the Level 1 help desk Actively participate as a global ET member a

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Customer Experience Engineering Team builds the internal and external technologies that scale Snowflake’s global support and sales organizations. We empower our technical experts by providing the advanced tools they need to resolve complex issues and drive customer success. Our team specializes in software engineering, data-driven decisions, ML, and LLM-based solutions . We build production-grade systems to automate manual processes and augment the capabilities of our technical staff. Our current focus includes: LLMs : Developing and deploying LLM and agent-based architectures for streamlining troubleshooting Scalable Evaluations : Implementing large-scale evaluations to ensure the quality and reliability of our internal and external tools Process Automation : Designing intellige

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mis

The Product Management team drives Asana’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. We’re helping to define the Work Management category and inventing new ways for teams to work more efficiently together and see the larger purpose behind their work. Our team works directly with Engineering, Design, Experience Research, and Data Science, as well as with Sales, Support, and Marketing to ship great products. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on Asana itself for millions of teams around the world. We are looking for an experienced product manager to join the team responsible for key elements of Asana’s work platform strategy. Over the next 2 years, a critical piece of Asana’s strategy is to continue building out a platform that can support many different types of workflows. You’ll be responsible for understanding how customers’ need to structure work to enable their workflows and build out the features to meet those needs directly, and enable other Asana R&D teams to incorporate structure into their features. You’ll work with a large set of cross-functional partners across both our GTM and internal teams to learn about how internal and external customers of all sizes need to customize their core Asana e

The Product Management team drives Asana’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. We’re helping to define the Work Management category and inventing new ways for teams to work more efficiently together and see the larger purpose behind their work. Our team works directly with Engineering, Design, Experience Research, and Data Science, as well as with Sales, Support, and Marketing to ship great products. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on Asana itself for millions of teams around the world. Joining our recently formed team in Warsaw, you’ll contribute to the product direction for Asana’s new product for the agentic software development lifecycle—our bet on what the next $100M+ line of business looks like. As a Staff Product Manager, you’ll work from first principles to define how modern teams plan, sequence, and ship work in an AI-native world. You’ll partner closely with design, research and engineering to turn ambiguous problem spaces into sharp, opinionated workflows that feel fast, minimal, and “obviously right” to high-performing teams. You’ll validate your bets directly with demanding customers—from hypergrowth startups to global enterprises—and be accountable for turning those in

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. About the role As an Operations Specialist (f/m/d), you will join our dedicated team of four in Poland to drive high-quality transport execution. Your mission is to own and optimize Sea Freight and Rail Import processes while maintaining the agility to flexibly support Export business as part of our collaborative structure. This role is ideal for an operational expert who thrives in a close-knit, high-performing team and is passionate about combining freight forwarding precision with digital-first logistics and AI-supported features while ensuring a high level of customer satisfaction. Key Responsibilities Manage the full lifecycle of shipments from booking to invoicing for Import and Export. Advise and support clients throughout the entire logistics process with a solution-oriented approach. Communicate and coordinate seamlessly with key partners including customs, carriers, and internal stakeholders. Prepare and document manual quotations accurately and efficiently to ensure compliant execution. Leverage data analysis to monitor customer

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. About the role As an Operations Specialist (f/m/d), you will join our dedicated team of four in Poland to drive high-quality transport execution. Your mission is to own and optimize Sea Freight Export processes while maintaining the agility to flexibly support Import business as part of our collaborative structure. This role is ideal for an operational expert who thrives in a close-knit, high-performing team and is passionate about combining freight forwarding precision with digital-first logistics and ensuring a high level of customer satisfaction. Key Responsibilities Manage the full lifecycle of shipments from booking to invoicing for Export and Import. Advise and support clients throughout the entire logistics process with a solution-oriented approach. Communicate and coordinate seamlessly with key partners including customs, carriers, and internal stakeholders. Prepare and document manual quotations accurately and efficiently to ensure compliant execution. Leverage data analysis to monitor customer processes and proactively drive quali

JOIN OUR TEAM As a Junior Tax Specialist , you will be part of our Finance team, ensuring robust VAT compliance and providing expert tax guidance to support our fast-growing e-commerce business. By overseeing VAT reporting, managing cross-border tax obligations, and collaborating with internal stakeholders, you will help ensure that our tax processes remain compliant, efficient, and aligned with evolving regulations. This position is permanent and based in Warsaw . WHAT YOU'LL DO Be a key contributor to our Finance team, supporting the delivery of a world-class e-commerce experience while ensuring compliant and efficient tax processes across multiple jurisdictions Manage end-to-end VAT compliance, including preparing VAT returns, EC Sales Lists, Intrastat, SAF-T, and other local indirect tax filings, ensuring timely and accurate reporting Provide VAT advisory and tax guidance by analysing tax legislation, identifying risks, and proposing practical solutions for business transactions and operational processes Act as a point of contact for tax authorities during VAT audits, coordinating responses to inquiries from auditors and internal stakeholders Drive improvements in VAT processes, including leveraging AI to enhance VAT data quality, automate controls, and strengthen documentation Collaborate closely with Accounting, Supply Chain, Tech, and Customer Care teams to support VAT-related business projects YOU COME WITH A master’s degree in Finance, Accounting, Law, or a related f

CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We are also: Experts in banking and payments, capital markets and wealth and asset management Committed to growing our business and hiring the best talent to help us get there Focused on maintaining our nimble, agile and entrepreneurial culture About the Role: We are seeking a highly analytical and detail-oriented Business Analyst with deep experience in payments , particularly in credit card products and processing . This role will support the development and enhancement of innovative payment solutions, working closely with product managers, technology teams, and external partners to deliver best-in-class customer experiences. Key Responsibilities: Collaborate with product managers to define and refine product requirements for credit card and payment solutions. Analyze business processes, customer journeys, and transaction data to identify opportunities for innovation and optimization. Translate business needs into detailed functional and non-functional requirements, user stories, and acceptance criteria. Support the end-to-end lifecycle of credit card products, including onboarding, authorization, clearing, settlement, and dispute management. Conduct market and competitor analysis to inform product strategy an

Asana's Mobile Group builds the apps that keep millions of users connected to their work wherever they are. As the Engineering Group Lead for the Mobile Group in Warsaw, you will lead a team of 4 Engineering Managers and approximately 35 engineers who are responsible for Asana's iOS, Android, and Desktop apps. You will own the technical direction and execution of the Mobile Group and the growth of leaders on your team. You will also support Warsaw site strategy and operations as a member of senior leadership in Asana’s Warsaw office. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you'll achieve Lead, coach, and develop a team of Engineering Managers and their teams of approximately 35 engineers, owning hiring, performance, and career growth across the Mobile Group. Drive the delivery of high-quality mobile experiences across multiple products, holding accountability for code quality and customer experiences that ship to production. Develop, in partnership with Product and Design leaders, a multi-product mobile strategy built on top of shared platform investments. Own relationships across the organization, managin

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Join the Growing Solutions Engineering Team! Solutions Engineers (SEs) at Okta play a pivotal role in the customer journey, helping organizations solve complex identity challenges. We engage with customers at every stage, combining our technical curiosity with business insight to drive meaningful conversations. We’re looking for team players who can create impactful sales presentations, build compelling product demonstrations, and educate a wide audience on modern cloud security solutions. If you have a strong background in technology, a mindset of continuous learning, and a passion for customer engagement, this role is for you. What You’ll be doing: Support customers throughout the sales journey (discovery, validation, proposal, due diligence), demonstrating the value of the Okta Platform through live demos and presentations. Communicate with stakeholders at all levels of the customer's organization, including CxO, security, developers, Product Managers, and IT admi