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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, great support starts with great learning. The Community Support Training team builds the knowledge, skills, and experiences that empower our support workforce to show up for hosts and guests every day. As our Learning Tools Manager, you will own the learning technology stack that makes that learning possible (and the team that oversees it) — from our Learning Management System (LMS) to the simulation, authoring, and design tools that bring training to life. The Difference You Will Make: This is a high-impact, high-visibility role at a pivotal moment: we are embarking on an LMS transition over the next year, and you will lead that effort end-to-end. You will work at the intersection of learning strategy, product management, and enterprise technology — partnering closely with data &amp; analytics, engineering, and sourcing &amp; contracts teams to ensure Training’s tools are scalable, measurable, and beloved by learners. <span style="font-family: arial, helvetica, s

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Services &amp; Membership team is focused on developing and scaling new growth levers for Airbnb. As a business team we work at the intersection of product, marketing, and other supply and guest teams to design, test, and launch programs that drive meaningful value for both guests and hosts. We collaborate closely with product, marketing, data science, finance, and cross-functional teams globally to bring new ideas to life and scale what works. The Difference You Will Make: As a Programs and Business Operations Lead, you will work with the Director of Services and Membership to develop and execute strategies to grow the success of Airbnb. You are someone who thrives in ambiguous, early-stage environments and brings equal parts strategic thinking and operational rigor. You will define the levers that make programs successful, build the tools and frameworks that enable teams to move faster, and partner deeply with product and marketing to ensure programs are designed for both user valu

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb, a global leader in the travel and hospitality industry, is dedicated to creating a world where anyone can belong anywhere. With our unique accommodations and experiences, we connect travelers with local hosts across the globe. As we continue to innovate and grow, we're looking for dynamic individuals to join our team and help shape our trajectory. The Difference You Will Make: Airbnb is seeking a Lead, Advanced Analytics, Acquisition to support the acquisition of new Hosts and drive the growth of the business. The individual in this role will focus on in-depth data analysis, metric definition, benchmark creation, experimentation, and synthesis to high-level insights for prioritization. A Typical Day: Conduct advanced data analysis to extract actionable insights that inform strategic decisions Collaborate closely w

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb. The Difference You will Make: As a Market Manager, you will be responsible for the growth of a book of business within some of our top markets in the Caribbean and Central America by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply strategies in your territory aiming to secure our long-term success. A Typical Day: Build and manage partner relationships within assigned territory Directly manage accounts to meet and exceed quarterly/annual sales goals Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales Prospect and onboard new, high quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various soft

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Passport & Commerce builds the trusted account and commerce foundation that lets anyone, anywhere, become part of the Airbnb community — from their first sign-up, through the profile and connections they build, to every booking and business transaction along the way. We're a newly formed org within Guest & Host that brings together identity, account, and commerce foundations under one roof. Our mission is to move Airbnb beyond the transaction — building a world where accounts create trust, value sticks, and what our community earns travels with them, and their businesses, wherever they go. You'll work closely with Payments and Wallet engineering, Identity & Privacy, Profile & Community, and Guest & Host product, design, and data science partners as we stand up this team's roadmap and technical foundations. The Difference You Will Make: As a Staff Software Engineer on the Passport team, you will be a key architect behind the next generation of our account platform, directly influencing how millions of guests and hosts experience Airbnb. You'll set technical direction for how account state, eligibility, and entitlements are computed, stored, and served at scale across every surface where a guest or host interacts with Airbnb. Success in this role looks like a Passport platform that is reliable and extensible enough to support new programs and partner integrations without re-architecture — measured through service reliability (uptime, latency, correctness of entitlement calculations), the speed at which new offerings can launch, and adoption of your platform by othe

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Important to read before submit application: This role must be physically based in China. The Community You Will Join: Community Support Engineering (CSE) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSE in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will lead the team and work with global technical leaders to build and evolute CS engineering foundations, such as Routing, Data platform, Case management, foundational toolings etc A Typical Day: Collaborating with cross-functional partners to deeply understand business problems before developing project solutions. Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant; Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborati

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience. The Difference You Will Make: As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reporting enhanced with AI-driven insights that give stakeholders clear, trustworthy visibility into service health and data quality. A Typical Day: Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect Participate in a rotating on-call and incid

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing & Channels (ARC) team sits within Airbnb Community Support and is responsible for powering intelligent, differentiated service experiences, ensuring every support request, across any channel, is addressed by the right expert at the right time. Our work directly drives faster resolutions, higher quality interactions, and exceptional customer satisfaction at scale. The Difference You Will Make: As a Staff GenAI Backend Engineer on the ARC team, you will drive meaningful impact across our core routing and differentiated service programs: Lead engineering delivery on strategic programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities. Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions. Drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system. Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience. Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making. Play a critical role in buildin

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Global Markets Tech team drives the evolution of our guest and host experience across international markets through product innovation that accelerates international growth . Expanding in under-penetrated markets is a core pillar of our company strategy. To achieve this, we innovate at every level - adapting our product to the unique needs of every corner of the globe so that every user across our 220+ countries and regions feels right at home. The team partners closely with Product, Design, Data Science, regional stakeholders, and core platform/vertical teams to translate local market needs into durable, scalable technology that can be piloted quickly and then rolled out broadly. The Difference You Will Make: We are looking for a product-minded Staff Software Engineer (Backend) to lead the technical strategy and drive innovative initiatives for Airbnb’s international guest experiences. At Staff level, you will set a technical vision and drive execution of solutions that are highly available, secure, efficient, and designed to scale across many markets with the needs of the international business. You will work across product, engine

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. About Airbnb: ​Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people. What you’ll do Understanding of workforce metrics (SLA, shrinkage, occupancy, adherence, AHT, etc.) with an ability to incorporate insights into planning Deep execution on Queue management, while effectively communicating strategies, processes across Broader Airbnb team and our Outsourced Partners Strong skills in information gathering, data collection with analysis, and reporting SLA performance to broader domains Performance reporting with strong footprint of WFM metrics, RCA with supported narratives using trends and current performance Support site-level resources with real-time management of schedule adherence and analyze performance data to identify opportunities to operate more effectively and efficiently Communicate clearly and empathetically around strategies and business needs; build trust and transparency Self-starter/Teamwork abilities: Workforce analyst must be able to work independently as well as function effectively as a member of a team Ability to handle dynamic situations: They require the ability to work effectively in a fast-p

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. We are hiring for Machine Learning Engineering as TL level. Your Location: This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us. The Difference You Will Make: We believe our current customer experiences in these domains are

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth. The Difference You Will Make: We are seeking an operator who is exceptionally effective, entrepreneurial, collaborative, and an excellent communicator. In this role, you will help us scale regulatory compliance strategies and programs for jurisdictions, presenting to cross-functional peers and leadership. You will be the accountable owner for compliance programs, aligning strategy and execution across disparate stakeholders. You will have an eye towards scale, testing, and iterating to further the capacity of the team. You are both scrappy and polished, enabling you to move quickly while bringing stakeholders along. Ultimately your work will support our Stays business and partnerships with jurisdictions around the world, keeping Airbnb a trusted community. A Typical Day: Develop and drive regulatory initiatives that unlock supply growth and proactively address risks Lead the development and execution of successfully scaled programs across discrete compliance verticals. Create an operational rhythm and manage cross-functional stakeholders, ensuring initiatives are on track, and maintaining project documentation Analyze strategic opportunities for risk reduction across jurisdictions, partner with Engineering, Data Science, Policy and Legal to align roadmaps, and drive successful execution with measurable impact Support strategic projects to drive efficiency and e

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Airfam Products team empowers every Airbnb employee to access company information with ease, feel more connected to their colleagues, and experience a culture of belonging. We are the team behind Airbnb's internal digital headquarters — building the products that serve as the front door to company knowledge, community, and productivity for Airbnb's entire global workforce. The Difference You Will Make As the Product Manager for Airfam Products, you will own the strategic direction of Airbnb's employee-facing digital experience layer — a portfolio that touches every single employee every single day. You will set the product vision across One Airbnb, Chrome Tab, and Awedience, driving outcomes at the intersection of employee experience, AI-powered productivity, and organizational knowledge. This is a high-visibility, high-impact role. You will operate as the primary product voice for a domain that spans intranet, browser productivity, and internal events — partnering with EX, BizTech leadership, and platform teams to make deliberate, defensible decisions about what the team builds, when, and why. A Typical Day Define and maintain the product vision, strategy, and multi-horizon roadmap across One Airbnb, Chrome Tab, and Awedience Lead prioritization across a broad inbound request landscape, making clear, well-reasoned calls on what to build and what to decline Collaborate with engineering, design, and data science to ship high-quality features that improve employee productivity and connection Build alignment across cross-functional stakeholders including EX, Ground Control, Content

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Threat Detection and Response team (TDR) at Airbnb is focused on automating security detection, responding to security incidents, and working with partner teams to build capabilities that support the incident lifecycle. This is the front-line team that detects, investigates, and responds to internal & external security threats and malicious activity. This is a key role to help define and execute our vision for threat detection and incident response capabilities and process while mentoring other team members. As a senior engineer on the team, you will have direct impact building, optimizing, and growing securing capabilities as you help deliver world-class threat detection and incident response. The Difference You Will Make: You will be a key member of our growing Threat Detection & Response (TDR) team. You will get an opportunity to define and execute on novel approaches to detecting, containing and mitigating threats and incidents. You will partner with cross-functional partners across the company to improve the overall security of Airbnb driven by learnings and root cause analysis of investigations and incidents resulting in removal of entire classes of problems. A Typical Day: Perform investigations of security incidents using your knowledge of digital forensics and data analytics. Use your coding, data analytics and investigation skills to hunt, detect and respond to threats. Build automation and detection models to support identification of anomalous activity and response activities to mitigate threats at scale. Hunt for threats in our corporate and prod

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our web and API surfaces handle requests from guests and hosts alongside a growing volume of automated agents: AI assistants, crawlers, and scrapers. We build the systems that bring clarity to this traffic, combining in-house ML and vendor signals to decide in real time how to serve billions of daily requests. Anti-bot and anti-scraping detection is our most adversarial mandate, but the wider challenge is full traffic classification: building evaluation frameworks that tell legitimate automation apart from abusive actors, so high-stakes decisions hold up across the fleet. The Difference You Will Make: You will architect and maintain Airbnb’s end-to-end traffic classification ML systems, balancing high-performance model deployment with rigorous offline data pipelines. Success is measured by your ability to harden edge-traffic policies—targeting reduced bot-incident MTTM—and by establishing rigorous evaluation practices that ensure foundational signal accuracy and evasion-resistance across the fleet. A Typical Day: Own the complete lifecycle of traffic-scoring models, from problem framing to real-time deployment, managing the adversarial feedback loop to ensure high evasion-resistance and directly drive reductions in bot-incident MTTM. Architect robust offline-to-online pipelines that produce certified source-of-truth datasets, establishing rigorous evaluation frameworks—such as stratified benchmarks and leakage-prevention checks—to ensure every model improvement is empirically measurable and defensible. Execute model optimization within strict millisecond latency budgets at the